loveholidays.com Reviews

Name: loveholidays.com
Rating: 1.18

1.2 Rating 2,373 Reviews

4 %

of reviewers recommend loveholidays.com

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1.2

Based on 2,373 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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loveholidays.com 1 star review on 13th November 2024

225

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My holiday was cancelled due to Covid 19. They emailed me to say they would be in touch soon but nobody has contacted me this was mid March. The email also said no further payments would be taken from my card but to my surprise this morning a payment for the remainder of the holiday payment taken from my account. THIS IS FRAUD!!!! Why are you still taking payments out of my card if the holiday has been cancelled????? I want my money back ASAP”

Helpful Report

Posted 4 years ago

“Needed to do amendments to my holiday, contacted Love Holidays who replied promptly with what I needed to do. Unfortunately, they told me incorrect information - to contact the airline to make changes to my flight then the airline told me Love Holidays gave me wrong information and only they can change my flight. Also, after making changes to my hotel, still awaiting a response on transfers. I've now been waiting days and days and days for someone to acknowledge my request for assistance in this matter. Eventually, Love Holidays came back to me and told me to contact the airline again after I told them the airline expect Love Holidays to make the adjustments - I'm a ping pong being bounced back and forward - very poor customer service.”

Helpful Report

Posted 4 years ago

“Atrocious! Requested to change the date of our holiday, loveholidays advised us to change flights with airline which we did, then refused to change hotel & transfers. We now have flights & hotel/transfer a year apart. Loveholidays are closing every ‘message’ request to them via ‘manage my booking’ without even responding.”

Helpful Report

Posted 4 years ago

“Lh won't refund our money, there haven't even contacted us and we were supposed to fly today, we contacted them and there offered us a credit voucher which is only atol protected until July 31th then we can redeem money on 1st of August but that's just the hotel, we have to contact easy jet ourselves for the flight money... Bloody pathetic... Bad customer services and I will never use Lh or easy jet ever again and hope there go bust.”

Helpful Report

Posted 4 years ago

“We have had our flight cancelled and the foreign office are telling people not to travel and still love holidays are trying to take more money for a holiday that is clearly cancelled. They are not cancelling and are clearly waiting until about. 7 days prior to travel before cancelling my holiday. Tried to contact and they just keep saying they are waiting for the foreign office to update. What is wrong with this company . Just cancel now as I don’t want a credit note or to transfer to a later stage. The customer service is shocking and we all know it’s tough times but there is a way to liaise with people and they are doing it the right way.”

Helpful Report

Posted 4 years ago

“Amazingly love holiday it turns out cancelled my hotel stay approximately 2 weeks ago and the hotel have confirmed in writing that they have received no payment for our stay. Therefore, where the hell is our money! I would understand a loss if the hotel we to be reimbursed in some way but this company are thieving low life’s who are out to get what they can. We are currently now looking into our section 75 rights as we booked with a credit card. Never ever again use this company. Their lack of integrity and the poor treatment of their customers is a clear sign of the lack of respect they have for the customers who have used them time and time Again. Disgusting!!!”

Helpful Report

Posted 4 years ago

“I want a cash refund for cancelled holiday not vouchers. They are breaking the law. Will NEVER use this company again.”

Helpful Report

Posted 4 years ago

“Had to get flight refund with RyanAir who are willing to pay in full. Love Holidays will only pay me back £177 on credit note for hotel and I'd lose out on £105. Used them many times but never again. Definitely illegal.”

Helpful Report

Posted 4 years ago

“Just had holiday cut short by current crisis. Lockdown on 3rd day of "holiday". Hotel CLOSED on 8th day of 14Day trip and I had to book into and pay for alternative hotel. No contact from LH at all. TUi were great in the crisis and got us back home. Have used LH many times. NEVER AGAIN. Trying to find out how to get some of my money back. Use a proper company- shame about Thomas Cook, at least they held up their end when they went bust in resort. Yes I was in Turkey when that happened!!”

Helpful Report

Posted 4 years ago

“I have been trying to contact LoveHoliday for over 4 weeks now with no reply or answer to my question on my refund. The airline Jet2 has refunded my flights back to LoveHolidays who still haven’t given me the money back. This can’t be legal as their holding my money and not giving it me back after they have been refunded themselves!”

Helpful Report

Posted 4 years ago

“Wouldn't use this company again. Other travel agents are processing refunds but this company is deliberately picking who they want to refund. Only key workers are being refunded but everyone else gets a credit not to use for a new booking that has inflated prices. Put your hard earned money into a different trusted travel agents.”

Helpful Report

Posted 4 years ago

“Difficult to contact.”

Helpful Report

Posted 4 years ago

“They also now selling your personal details, under GDPR this is breaking data protection law,am livid”

Helpful Report

Posted 4 years ago

“Terrible company ! horrible customer service ! Stealing people's money ! Will never use this site in future.”

Helpful Report

Posted 4 years ago

“Yes I booked with LH, they left me no choice other than to cancel my whole package, there was no option to cancel flight. I also left messages, to be bounced back from Inresort. Phone numbers are useless so is live chat, No one cares. So Basically I had to cancel whole package because they did not get back to me, after Airmalta said that I am due for refund. I paid £100.00 pounds to cancel. when the money is take they get back to you straight away. The very next day. and they have closed my case. what about the flight money I paid for Airmalta £356.00 there not having it ceased flights, I'm not having the flight money. So who's keeping my flight money then? they so they care for us. not so! It's a disgrace yo”

Helpful Report

Posted 4 years ago

“Terrible company aviod avoid and avoid”

Helpful Report

Posted 4 years ago

“My story is the same . I should be in Crete now with accommodation booked with LH. I booked my flights separately with Jet2 and my refund with them is being processed. However trying to get a refund on my accommodation is impossible as only option on the ‘my bookings’ section on website offers either ammending existing booking to another date or accepting a credit note. Neither is acceptable to me as we now desperately need the money back. Phone lines shut down, live chat is non existent and no reply to any of my 5 messages left on their website. Unfortunately my insurance company will not refund as they say that a credit note is seen as a refund. Terrible customer service and I will certainly never be using LH again.”

Helpful Report

Posted 4 years ago

“booked my Holiday full package, £2,620. I have paid the deposit. £700. Split that in 2x one payment was taken out £155 and then the next payment which was last month £545. Before taking out my second payment i emailed them to ask about what will happen to my Holiday regarding the COVID-19. I had a bounce back email saying message undelivered. Although after a couple of weeks i recieved an email saying my money sill be taken out automatic. So when i tried contact them again i had no success. But when it comes to taking out money they do remind you. Sh***t company dont even answer your calls. They say they have a live chat which is bullsh**t. I am not happy at all with this service. VERY VERY VERY DODGY COMPANY WITH CRIMINALS AT THE TOP (IN REGARDING BOSSES) please be aware of this company that these people they want to steal money from innocent people. Later on when they do 100 thousands billion, they go off bankrupt. So please be aware very organised crime. How can the employees not give there names to customers as to introduce themselves. As i have read some of these innocent people reviews. Very RUDE ans DISRESPECTFUL!”

Helpful Report

Posted 4 years ago

“Illegally refusing refunds. They deserve no business after the pandemic.”

Helpful Report

Posted 4 years ago

“This company is a scam. They are stealing everyones money.”

Helpful Report

Posted 4 years ago

loveholidays.com is rated 1.2 based on 2,373 reviews