loveholidays.com Reviews

Name: loveholidays.com
Rating: 1.17

1.2 Rating 2,404 Reviews

4 %

of reviewers recommend loveholidays.com

Company Reviews

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Metrics

1.2

Based on 2,404 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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loveholidays.com 1 star review on 13th November 2024

225

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I feel like Ive been robbed by love holidays, I book holidays for 4 adults including my elderly mother , My flight Pegasus got cancelled and today I found out that the cancelled my whole holiday. Ive been logging in manage my holiday and they told me that I will get my alternative flight but I dint ,. Instead they emailed me that I will get my refund in 5 days time , I paid over £1075 already but on my email they saying that they will refund me £365, shocking . There is no where to get in touch with them, sales line is automated. Zero ways of contact with them. I just want my money back . will never book with them again . They need to give me my money back The flight got cancelled so full amount should be refunded as it wasnt my fault”

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Posted 1 year ago

“When you book they said you can cancel but after 2 weeks and 6 months prior departure they wanted me to pay 1200£ to cancel or 6000 to ch as ndr the dates of my flight. I’ve booked the wrong dates by accident. Massive scam. Definitely NOT recommend”

loveholidays.com 1 star review on 23rd February 2023

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Posted 1 year ago

“They use a company that doesn't exist for transfers in Rome. So when you show up, nobody is there and you lose the money you spent plus more on organising your own transport to the hotel and back. I saw several other families on the same flight getting stranded, and when we rang the taxi company, we found out they don't exist! Not sure what cut Loveholidays are getting from this scam, but I hope it's worth it. Tried ringing Loveholidays, but they just hung up on me. Told them to check the company they use online—a simple search proves that it's a total scam—and they hung up again. They sent me an email address to send the call log that proves we were waiting at the airport for hours, and the email bounces back! I've given them endless opportunities to fix this, but Loveholidays are a scam company, so they won't. I've informed my solicitor and my uncle, who is head editor at a national media outlet. I will never use Loveholidays again and neither should you. I'm actually looking forward to this story going very, very public.”

Helpful Report

Posted 1 year ago

“After many attempts to contact love holidays, I have had no joy getting through. I have received an email about non payments but when I did try to pay (on date required) payment never went through and unsuccessful. We have holiday booked for June and for 6 people, and cannot get through to a single person to get this sorted!! All calls automated and will say they can’t help as already booked holiday but I haven’t heard anything back from anyone. This is not my doing, this is Love Holidays mistake!! Someone help us out here!! It is up to you to make the next move.”

Helpful Report

Posted 1 year ago

“I booked a holiday for myself, hubby and my daughter I tried to book our flights and they offered us 1 seat for two people there mistake at £120 there and back I informed them straight away and they have now come back with a price of £162 how can that be when it’s their mistake .. DO NOT BOOK LOVE HOLIDAYS OR LADT MINUTE HOLIDAYS THEY MAKE MUSTAKES AND THEN TRY TO RIP YOU OFF”

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Posted 1 year ago

“I’ve been trying to pay my balance off my holiday, I keep having to deal with a robot machine who doesn’t understand my request. I spoke to one of the advisers Naomi who clearly couldn’t help yesterday ,I phoned to see if I can make a payment by phone and it was a machine that rang off when they found out I already had a booking . Really !! I would NOT be recommending you at all .”

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Posted 1 year ago

“If there were a -5 it couldn't be more appropriate. This company have caused so much distress, we are pensioners who remain £1000.00+ out of pocket. Customer Service is non existant, contact numbers a waste of time, (I've had some very interesting texts from a private subscriber in Ireland) who can't understand why his number appears as the emergency contact, at the top of the list. I regret that I didn't refer to the reviews, prior to booking. I also regret that the Tui part of the package lulled me into a false sense of security. Loveholidays are a nightmare and in my opinion not fit to operate. 3”

Helpful Report

Posted 1 year ago

“STAY OFF LOVE HOLIDAYS Booked holiday to Turkey and tried to cancel or change the trip 6 days to departure due to earthquake but I was told I will be refunded £79 out of £930 or pay additional £1600 to change the trip. Rhabhat was so unprofessional and Ayanda was extremely rude. Spent hours on phone without success and airline advised customer to cancel/amend their trip due to the issue but Love holidays only interested in money. I wish government can look into this scam agency.”

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Posted 1 year ago

“Worst company I’ve ever booked with. Had issues on holiday with transfers We have been lied to treated badly and stated they can’t help as only booking agent . Such poor customer service. As this ongoing issue which I am taking further I won’t go into detail. Don’t put yourself through stress of dealing with such in experienced unhelpful customer service team”

Helpful Report

Posted 1 year ago

“Booked a holiday back in october for late Jan departure to Turkey, in December the flights were cancelled, So we asked to rearrange a new trip to Lanzarote which we did although there would be an extra cost, (no problem). 5 days before we were due to depart I received an cancellation invoice (very strange), i checked the Loveholidays app and the final payment had been made but the trip was showing as cancelled. I then sat in a web chat queue for hour's to be told someone would bet back to me. next day no ctc so did the same, to be told the same. i sent emails, no reply, tried facebook again no reply, i eventually managed to get a number for credit control who told me there was an outstanding amount to pay but couldn't explain why the payment wasn't taken, (they had all my details and funds were available. They also said if i ctc customer service they could reinstate the trip If i pay the remainder. Again hours in webchat to be told they couldn't reinstate, i would have to rebook. I decided to rebook with another company and had a great holiday, but here I am again waiting in a webchat for answers i.e. where is my refund of just under 2000 pounds, threek weeks and no sign. BE VERY WARY OF USING THIS COMPANY CUSTOMER SERVICE IS NON EXISTANT”

Helpful Report

Posted 1 year ago

“I wasn't aware that the love holiday agents used their email account and phone number details to book the flight for me on Wizzair. When the Wizz air cancellation notification was sent to him/her, He/she did not notify me at all. I only heard about the cancellation when my friend told me so. She managed to book an available flight because she has heard about it, but I could not as I did not even receive the cancellation confirmation and could not start the process until today. I called Wizzair and try to get an alternative flight asap. But they won't even talk to me because I don't have the right email address to log in (because you used your email and phone number with them). They won't take calls 28 days before travelling. I am basically stuck in the middle and can't do anything. When they finally replied through email ask me to choose 1. find an alternative flight. 2 Cancel the holiday and receive a full refund. They did not SPECIFY if I choose option 1, I will automatically give up cancellation with a full refund. Without knowing what flight I am going to get for three days when I want to cancel, they will not refund anything because I've already chosen the first option, but they still haven't told me what flight I will get. They did NOT SAY this would be the case in their message when I was given the choice!!!! It was such an agonising experience and we do not need this, especially when travelling with young children. Never again!”

loveholidays.com 1 star review on 8th February 2023

Helpful Report

Posted 1 year ago

“They didn’t provide me reference number for flights and I’ve lost all my money”

loveholidays.com 1 star review on 2nd February 2023

Helpful Report

Posted 1 year ago

“Soulless money grabbers. Through a last minute emergency my parents couldn’t travel. Tried to amend the names to gift us the holiday. The airline were fine with it and hotel were fine when spoken to direct but as it was through a third party (love holiday) it had to go through them. Love holiday claimed it’s not possible as it’s less than 5 days until the holiday. No amendment, no refund. How hard is it to delete two names and type two new ones in? We would have paid an admin fee but they were claiming it would only be possible if we pay the full price again. Faith in humanity shot and certainly will never trust third party agents ever again.”

Helpful Report

Posted 1 year ago

“Had my hotel cancelled by this company, was offered 1 alternative which we didn't want as the whole purpose of the luxury resort booked was the room with a sea view. Next to the alternative hotel was a cancellation option, we took this as we though a refund would be available then we could re-book a more suitable hotel. We have now lost our money as the there is no refund for flights or transfers. We feel absolutely cheated. They will not re-instate our holiday with the alternative hotel or offer credit. Avoid this company at all costs.”

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Posted 1 year ago

“the worst agency ever ! I booked holidays with a partner on that time for 3 people. When I was trying to change people to 2 4 weeks before the date they said they will not do any refund and better if he will no show. When I asked to cancel all they said they will charge me over £600. Shocking . Avoid!”

Helpful Report

Posted 1 year ago

“if your looking for a holiday with lots of stress and 3 hours contact time and when you do get through you wish you had not .no help at all .absolute waste of time avoid this company”

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Posted 1 year ago

“This company doesn't care about their customers. When something goes wrong they seem to ignore the problem and think that the customers will give up on trying to get their money back.”

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Posted 1 year ago

“Hotel closed when we arrived had p sleep on the beach in a fiat panda no food bottle of wine one strawberry . Hotel next day building site hD to travel all over sardinia to find a place to stay 5 pm on the night! Good job we were fit pensioners shocking company”

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Posted 1 year ago

“Dreadful customer services no option to speak to a person after days and I mean days talking through the online chat to multiple people finally found someone to help Sarah and Craig sorted our issue out we still haven't got what we booked but at least we haven't lost all our money”

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Posted 1 year ago

“Would never use again. Cancelled flights which ok was not their fault but airline but horrendous customer service to try to get money back. Hang up on you ,cut you off that's if your even lucky enough to get through to s robot. You have no chance of s human. Extremely poor communication and customer care once they have taken your money. Had to write to head office in London in the end and contact was made via insurance company as unavailable on the phone constantly. I did get my refund after so much stress”

Helpful Report

Posted 1 year ago

loveholidays.com is rated 1.2 based on 2,404 reviews