loveholidays.com Reviews

Name: loveholidays.com
Rating: 1.18

1.2 Rating 2,370 Reviews

4 %

of reviewers recommend loveholidays.com

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1.2

Based on 2,370 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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loveholidays.com 1 star review on 13th November 2024

225

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible Service! Our holiday got cancelled due to COVID but we didn't receive our hotel refund for months. On top of this they are now refusing to pay us our flight refund, after sitting on a webchat day after day for hours on end!”

Helpful Report

Posted 3 years ago

“Stay well away, they sell package holidays, but if anything goes wrong, don't expect to get the full package refund. Absolutely terrible, never every again will I use Love Holidays or recommend them.”

Helpful Report

Posted 3 years ago

“Dreadful company - refusing to honour refunds. Currently issued a small claim through Courts on Money Claim Online Portal. Let's hope when things get back to normal they go bust, they do not deserve to be in business”

Helpful Report

Posted 3 years ago

“Wow go nowhere near this company they will rob u”

Helpful Report

Posted 3 years ago

“They cancelled my daughters holiday due to covid-19 but are refusing to refund the cost of the flights, even though it was a package holiday, as they say that the flight went ahead so she should have booked a different hotel! They are without doubt the worst company I have ever dealt with. They are sneaky and underhand and I would advise anyone wanting a cheap holiday to look elsewhere and never book with them.”

Helpful Report

Posted 3 years ago

“I booked a short group holiday with LH back in October last year but flights were cancelled. I count myself fortunate that I eventually received a full refund in early Feb this year. I was the first to do so within the group. On that basis I would not book with LH again.”

Helpful Report

Posted 3 years ago

“Absolutely the worst company I have ever dealt with!!! If I could give zero stars then I would! They are mainly uncontactable, unreliable, do not follow up on their promises to customers and three agents have actually lied to me - one of them told me my refund would be issued in the next two weeks (that was 7 months ago!). Many times I have received promises of my refund and requested a copy of the transcript with their promises, and funnily enough they didnt send them! You get fobbed off with excuses and lies and they are not even sorry for their behaviour towards customers. The CMA have filed legal action against them for their broken promises to issue refunds, and thats the only way Im going to get my money back. And before the person replying to this review tells me to reach out to customer services - I have done on a fortnightly basis since last May and I get the same result - fck all. Ive been nothing but polite and understanding but now - a full year after booking, I still dont have my money back and Im p!ssed off. I have never witnessed such a shitshow of a travel agency before. I would recommend to anyone thinking of booking through them to STEER CLEAR!!!!!”

Helpful Report

Posted 3 years ago

“Almost a year now of waiting for a refund for 9 nights of our hotel stay being cancelled. APPALLING service for absolutely everything about the rubbish company!! I would NEVER NEVER recommend them to anybody. If I could have left 0 stars I would because 1 star is far too good for them!!”

Helpful Report

Posted 3 years ago

“Best £60 ever spent. Just took Love holidays to small claims court.after months of trying to get flight money back. It's in the hands of the Courts now. Plus interest.”

Helpful Report

Posted 3 years ago

“I got promised by loveholidays that they would refund me my flight money because ryanair wasn't communicating with them about flight refunds and would get at the latest march. I just recently been it touch with loveholidays because I wanted to make sure everything still ok and now they telling me they not refunding me! What a complete joke of a company used these alot for holidays in past aswel. Never again will I get a package holiday from them and I hope many others read this and let people know that if you have problems and holiday doesn't go to plan you won't get your flight money back or they'll lie and say they give u refund and then say they not going to!”

Helpful Report

Posted 3 years ago

“Horrendous customer service, very difficult to contact and are refusing to refund my package holiday that was cancelled 9 months ago due to the pandemic. Have wasted several hours trying to resolve this issue on their live chat facility and on the phone, but keep being given incorrect information by their staff. Would never use this company ever again and would strongly advise anyone else to stay clear.”

Helpful Report

Posted 3 years ago

“Stay away, no refunds for flights, we are fighting like many others! Greedy company making hard working families suffer. We are waiting for 600 pounds back, some are waiting for 1,000s owed. Please please stay away!!!”

Helpful Report

Posted 3 years ago

“Evil lying thieves. I was told for months and months they are waiting for my refund from the airline. Chased it today they said that the airline will not be refunding me love holidays will and it will be by 30th April. Absolute lying scum told me the airline processed the refund on 4/12/2020. Never ever will I ever use this company again even if they paid me. Avoid at all costs! Book direct with the airline do not let these cowboys get involved.”

Helpful Report

Posted 3 years ago

“AVOID AVOID AVOID. If you have booked a flight YOU are expected to chase even though the ruling from the PTR states differently. They will not pay any monies back until the flight funds are received Tactics Tactics Tactics. Going down the legal route. I will not give up AND WILL NOT BE BOOKING WITH THIS UNSCRUPULOUS COMPANY AGAIN.”

Helpful Report

Posted 3 years ago

“The worst experience i have have ever had with Love Holidays, they don't answer the phone or emails. They know all the tricks when it comes to not refunding your money. I'won't go into too much boring detail as to what happened but this company should be investigated as to their business practices. Very poor customer service. STAY CLEAR”

Helpful Report

Posted 3 years ago

“Booked our hotel via Love Holidays for our trip to Disneyland Paris in June 2020, unfortunately this was cancelled in April 2020 (we received an email from the hotel to cancel, heard nothing from love holidays) eventually we received an email from Love Holidays to say our hotel was closed and we would receive a credit voucher (email received the day before we were due to arrive in Disney) After spending many hours on live chat stating we did not want a credit note we wanted a full refund Love Holidays refused and told us we would receive a full refund by January 31st 2021 if the credit voucher wasn’t used. 31st of January came and still no refund so we went back to Live Chat where we spoke to Lathaniel who said he would process the refund for us but it could a further 21 days but if we haven’t received it within 21 days to get back in touch with Him then he abruptly ended out live chat before I could reply. 9 months later still no refund, and the communication with Love Holidays have been shocking.”

Helpful Report

Posted 3 years ago

“Booked our holiday in November 2019 for October 2020, unable to go due to Covid rules. Loveholidays, closed the phone lines, only "chat" is available NO REFUNDS, NO AMENDMENTS is the company line, been trying since September to sort this out. Turns out Loveholidays aren't a travel agent they are just really appalling brokers. Will Never use them again £3,000 wasted, wish I had used a proper company. I feel like I have been conned”

Helpful Report

Posted 3 years ago

“Please do not be hoodwinked into thinking because you have booked a 'package holiday' with 'Hateholidays' that should something go wrong; in this instance; the hotel has closed until October, we suspect for a refurbishment, you are entitled to a full refund. We are always told, book a package and you are safe, this is not the case. This caring, customer orientated company; partially refunded our money and basically left us to sort out a refund from yet another 'easy to deal' with business; Ryanair for our flights. When I eventually made contact with Lethaniel at 'Hateholidays' he informed me that as we had booked a 5* hotel in Correlejo and we had turned down a 4* in Jandia as a replacement; that we were not entitled to our flight refund and this would be left to the discretion of the airline. The fact that the 4* was £700 cheaper for the same dates did not mean a great deal to them and we would not it seems have received a refund for that either. When I started to ask some 'awkward' questions about this to the extremely unhelpful Lethaniel he simply closed the 'chat' down. We have booked about 10 packages with 'Hateholidays' and have always been happy with the price, organisation and delivery of the product. Unfortunately we have learnt the hard way that once a problem occurs they do not want to know. Sadly; we will never book another holiday with this company and in future pay the extra for peace of mind. Be warned!!! I don't actually think they deserve 1 star!”

Helpful Report

Posted 3 years ago

“BEST THING TO HAPPEN TO THIS COMPANY IS TO GO OUT OF BUSINESS , NO ONE CAN BE RIPPED OFF THEN”

Helpful Report

Posted 3 years ago

“take my advice & book with someone else this is not a reputable company they are basically just thieves”

Helpful Report

Posted 3 years ago

loveholidays.com is rated 1.2 based on 2,370 reviews