loveholidays.com Reviews

Name: loveholidays.com
Rating: 1.18

1.2 Rating 2,369 Reviews

4 %

of reviewers recommend loveholidays.com

Company Reviews

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1.2

Based on 2,369 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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loveholidays.com 1 star review on 13th November 2024

225

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not give them your hard earned money. They cancelled our hotel tried to give us a sub standard alternative with pool being renovated so out of action. Customer service is a new low I cannot tell you how poor this service has been. Will never book with a tour operator again - doubt we will ever see our money back - horrible experience.”

Helpful Report

Posted 2 years ago

“Dear Love Holidays, I am very upset at the way you've dealt with my wife's booking on our 2 year anniversary. We've landed on the 22nd of February in Dubai at 5:30am. We've then arrived at the Millennium Barsha Hotel at approximately 6:30am. We are tired and exhausted from traveling and to our surprise. We have been informed that check in times start from 2pm. This is ridiculous. If you knew this was the situation. Why would your operators do this? You should have used your common sense and booked us a room from the 21st of February. We would like a reimbursement of a days stay as we have totally lost a day of our travel thanks to your incomplete disregard for our stay. We're gonna check into our room at 2pm and lose a day on resting. We are currently sitting in the hotel lobby. It is now 8:14am in Dubai. Thank you for ruining this trip for us. I will be adding this review on Tripadvisor too. This is my wife's first and final time ever booking with your company”

Helpful Report

Posted 2 years ago

“Booked a holiday to malta last October. Went to the airport the bar code did not work in the machine.A lady called up over it did not work for her.so she tap it into computer and told us that we was not booked on the plane.got the money back for the flight.but not £600 for the rest of it..went to chargeback. But was no help...can't get hold of no one from loveholidays.so please do not use them..keep away from them.”

Helpful Report

Posted 2 years ago

“I hate even giving this scam company even one star !!! How are they still allowed to trade is beyond me .This so called “Love Holiday”company has caused me such stress and upset at a time of grief , I booked my holiday with them for myself and my daughter , sadly my beloved stepmother passed away and then my daughter moved away for a better job then I lost my job due to covid ,I had to sadly cancel my holiday and that’s where my nightmare began. I had already paid €300 and knew I wouldn’t get that back but they wanted another €300 to completely cancel the holiday or they would just keep taking the money from my card every month eventhough we can’t go anymore , I finally got to speak to someone after 3 weeks of trying and another payment taken and explained what happened!! They didn’t care they still want another €300 or the holiday will Not be cancelled and I’d be paying €1000 I was in tears on the phone because I just don’t have the money . They are still trying to take it from my bank !everyday they try , last try was this morning 19/02/22. I’ve rang my bank and put a block on them . Please save yourselves the heartache of dealing with this unscrupulous company . Customer service omg !! Who are you kidding !! It should be changed to don’t care about our customers service!! AVOID AVOID AVOID AT All COSTS LITERALLY!!!”

Helpful Report

Posted 2 years ago

“One word if you want a holiday from hell , and someone to Rob you off every penny choose love holiday. They are incompetent, inconsiderate, and there isn't a single professional person working in this company. I am a,single mom I worked so hard to go away with my kids for 4 days to Spain. They changed my original hotel , changed the date of my flights, which means I am missing out on one whole day of my holiday. Still trying to charge me the saje amount of money and today messed up adding my son to my holiday , the agent asked me to book the extra flight through the airline since the flight was fully booked, I payed extra 240 euros to book my son on the same flight they lied was fully booked and no seats were available. Then when I booked the flight they completely refused to add my son to my booking = hotel room and airport shuttle... and closed the communication. I have the evidence they messed up my booking and now refusing to add my son or refund my money. Absolute disgrace greedy unprofessional people. Ps they don't deserve that one star either.”

Helpful Report

Posted 2 years ago

“Avoid Avoid Avoid Missold a holiday and then left in the lurch when the problems were discovered Bought a last minute 5-day package to Tenerife from Edinburgh. Love Holidays sold it as no hassle winter family break. We paid extra for all inclusive and a private airport collection - what could possibly go wrong ? Our airline tickets arrived by email a couple of days before travel. The night before our travel we tried to check in, but couldn’t manage. We phoned the airline to see if they could check us in. They said because it was booked through Love Holidays we would have to check in at the airport. We then drove the next morning from our home in Aberdeen to Edinburgh airport, only to find out that the flight was overbooked. This was after a long drive and paying for last minute & expensive airport carparking ☹️ The airline said they could try and get us onto the flight via standby tickets. There was however no spaces on the flight, so the four of us (two adults and two young kids) didn’t get on. The airline ground crew were pretty helpful. Our only alternative was a flight the next morning from Manchester to Tenerife. The airline changed the tickets free and without fuss. We then had to get a train to Manchester and stay in a hotel at our own cost At Edinburgh airport we phoned Love Holidays and were on-hold for 45 minutes at £3 / minute to ask for help. There answer was “this is nothing to do with us”. No help, no changes possible and no refund. We tried asking for help again from Love Holidays later that evening on their web chat just to be told “it’s not our problem”, “we may or may not be able to rearrange your airport pick up for the next day when you arrive from Manchester and we will let the hotel know that you staying for a shorter period”. That was the sum total of their help … Love holiday sold us a holiday with flights that were already oversold as far as we can see from the timing of their tickets to us, they wouldn’t help us and then told us we had no recourse Make you own mind up about Love Holidays after reading this”

Helpful Report

Posted 2 years ago

“You took my money and refused to refund my flight cost despite booking both flights and hotel and transfers with you. That made it a package holiday as we purchased ALL elements from you. Would never use you again so take notice if you are reading this!!”

Helpful Report

Posted 2 years ago

“We booked a holiday to Cuba with love holidays. We picked a particular hotel that had all we wanted and flights with Tui. Love holidays told us we had to pay for the flights in full straight off - no problem. Less than 3 weeks before departure they informed us that the hotel was ‘no longer available’. We were offered one alternative hotel which was not up to the same standard. We rang customer services and after being on hold for 35mins we were offered alternative hotels but as it as so close to our departure the prices had risen alarmingly. Hotels of a much lower standard were much more expensive than our original one. We gave this some thought and rang back - 45mins on hold. We were told basically take or leave it. If we cancelled we would not get any monies back. We then tried an on line chat. Virtually told the same thing except not only would lose everything if we cancelled we would have to pay an extra £80 for the privilege! They would not let us keep the air tickets on their own. We have ended up having to pay an extra £300+ for a poorer room! This company is ok when things are going well but as soon as there is a problem it’s just tough! Customer services are non existent. There is no way of speaking or emailing anyone in their complaideportment as this has to be done by post with it’s obvious delays. We will never use this company again!”

Helpful Report

Posted 2 years ago

“Where to start we booked a holiday to Thailand last April for February this year and on and of there have been issues with one thing or another but mainly fight changes at one point early on a flight we originally booked was no longer scheduled offered an alternative with another airline and love holidays asked for us to pay another £1000 plus up front before the cost of the original flight had been refunded this I wasn’t comfortable with so I refused to do so eventually things had been rearranged with original airline, this was fine until a little later yet another schedule change and this time wanted to charge me more again because of price changes yet again I refused by this point I began to question my choice of holiday company, eventually after messaging back and forth with at 3 different members of staff the status quo had been restored and the original price stayed.now the cruncher two weeks before we depart I received a email informing me that due operational issues with covid etc our holiday had been cancelled and a full refund would be made in due course gutted and extremely angry is an understatement and i as well as others I spoke to think this is a bs excuse for what ever reason,the only good thing about it was the duly offered refund was made less than 24 hours after it was applied for thankfully I’ve managed to book again for the same dates and hotel at short notice booking each element separately much to our relief.safe to say I won’t be going back to love holidays again”

Helpful Report

Posted 2 years ago

“A word to the wise; don't book with LoveHolidays unless you want to get lumbered with $100 'resort fees' when you check out of your hotel. Apparently we were liable for these right from the start, but instead of telling us at the time of booking, they just buried this information halfway through their lengthy T&Cs document and expected us to find it. Other booking agencies like Expedia and Booking.com manage to liaise with the hotels they send people to, and make their customers aware of the potential charges. LoveHolidays essentially can't be bothered to find out what these fees might be, and simply expect you to pick up the surprise bill as you check out. Happy holidays. Customer service response has been blunt and dismissive. It's a shame as our flight with BA and stay with Hotel Artisan in Mexico were great, but take my advice and book through another agent.”

Helpful Report

Posted 2 years ago

“Just booked less then 10 days ago paid half of our holiday .unforseen circumstances we have tried to cancell.will not give us our deposit back and have asked for 115 pounds as there is a shortfall to the package holiday .what a complete robbing dog farce .you cannot contact them by phone all as to be done on Web site .there is no compassion. They are insensitive we are now over 400 out of pocket please stay clear of them utter utter robbers my daughter was in tears there was no help from this company at all. There is no cooling off period do not book with them .when it looks like it is to good to be true it is .stay clear .”

Helpful Report

Posted 2 years ago

“Loveholidays company should change its name to 'Hateholidays' or 'ruined holidays' because they are definitely making their customers regret booking a holiday with them. Our experience with them has been so far a total holiday nightmare. We have requested a small amendment to the passenger name by adding two missing letters. This was not a full name change request! When we spoke to the airline directly, they said the full name change would involve a change of surname as well as first and middle names, basically all of it. Our change request was a correction to the first name by adding just two missing letters. There was no change to the middle name and no change to the surname. The airline itself said that they would not charge for a minor correction. But we still have to go through the Loveholidays to make the change as our booking is with them. When we contacted the Loveholidays for the amendment, initially they said it is going to be £275, and the next day they said no it is going to cost £516 without giving any reason in the price difference or why they are charging us for the service that the airlines does not charge for it. While we were waiting for them to explain the reason, they went ahead and canceled the ticket with our approval and without the refund. When we tried to contact their customer service- staff answered the phone with a lot of house noise in the background and sounding like she was speaking to the phone from the other end of the room. She kept repeating the same line ' the team is looking into it and they will get back to you ASAP' and hung up the phone. We then send an email using their online messaging system but did not get a reply. When they finally replied they said we have to get a new ticket for the passenger that they removed. We then paid for the new ticket via the card details they already had. But they did not send us a confirmation and the new booking did not show on the system. We only 3 days left to our flight and we have now spent over £3000 on this holiday and we do not know if we are going or not. We absolutely feel sick in our stomach and going through a real nightmare with this company. Will never ever use them and any company associated with them.”

Helpful Report

Posted 2 years ago

“Do not book with Love holidays. I booked a fully refundable holiday pre Covid and could not change or get any refund from them. Even worse, I could not get in contact with them by any means. The only contact method was through the my booking app and everything you do here requires payment.”

Helpful Report

Posted 2 years ago

“Customer service is inaccessible, flight cancelled by airline changed details on app , not possible to change transfer details or extend hotel stay on app , unacceptable”

Helpful Report

Posted 2 years ago

“Customer service is inaccessible, flight cancelled by airline changed details on app , not possible to change transfer details or extend hotel stay on app , unacceptable”

Helpful Report

Posted 2 years ago

“Booked a fully refundable / change charge free holiday with Love Holidays and paid in full. They then charged us to change our booking! Having been forced to make the changes ourselves direct with airline and hotel we were then told by Love Holidays the Hotel we booked no longer available and gave us one downgraded cheaper alternative and told us if we don't like it we lose all our money! This is a terrible company save yourselves grief and book with a reputable, reliable, trustworthy company.”

Helpful Report

Posted 2 years ago

“This Company are unscrupulous. If you have an issue, ie COVID related, expect them to use any means possible to increase the price of your holiday.”

Helpful Report

Posted 2 years ago

“S.Brown Just spent two weeks over christmas in fueteveventra with your company had agood holiday everthing went to plan hotel good food good plane home a bit hap hazzard but thats not your fault blame jet 2 thanks for a god time”

Helpful Report

Posted 2 years ago

“Avoid this site at all costs. They will end up costing you money for no reason and when you contact customer care, they will tell you read the terms and conditions with no help whatsoever. I made a booking with this site for hotel only as the prices looked good and much cheaper than the hotel directly. I did book and had paid a deposit knowing that if I did have to cancel Id lose my deposit which is perfectly fine. It did turn out that we needed to cancel so I tried to do this through the online page they supply but to my amazement they wanted to charge me 30 euro just to cancel and thats on top of the deposit that I paid!! Iv never come across this before and after numerous calls and trying to get passed automated systems I finally got through to someone on webchat and was basically told I should of read the small print. I hope no one else gets caught for this and now I need to contact my bank to inform them of this fraud so i wont be charged further. Im ok with losing the deposit as thats what its for but to be charged a further fee is a disgrace. Also after you make a booking they immediately send you a request to fill out a review for trust pilot and most people will as they just saved a few hundred or so on the initial booking but just wait until an issue arises and you will see the true colours of this company”

Helpful Report

Posted 2 years ago

“I took them to court , all done online - very simple . Received all my money back and the court fees within 3 weeks. This is the way to go with this bunch of shysters”

Helpful Report

Posted 2 years ago

loveholidays.com is rated 1.2 based on 2,369 reviews