loveholidays.com Reviews

Name: loveholidays.com
Rating: 1.18

1.2 Rating 2,369 Reviews

4 %

of reviewers recommend loveholidays.com

Company Reviews

Questions

Metrics

1.2

Based on 2,369 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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loveholidays.com 1 star review on 13th November 2024

225

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We booked a holiday with this hotel but after written and verbal confirmation they would not honour the price they agreed and we had already paid in full. They asked for more money and then cancelled our booking. Very unprofessional”

Helpful Report

Posted 3 years ago

“The last person who put the last review A co worker from loveconholidays . What is the need putting a silly review go on trustpilot like your other work collaegues do putting fake reviews disgusting behaviour yet again form this disgusting company”

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Posted 3 years ago

“We booked a hotel in Dubai for March 21, I was very apprehensive after reading all the negative reviews regarding love holidays but we have had fantastic service. They confirmed 2 weeks before we were due to go that they had cancelled our reservation due to the pandemic. We were told we would received a refund within 2 weeks of our departure date. We were due to depart on 31/03 and we have our money in our bank account today 03/04. I wanted to write a positive review after Love holidays seemingly letting a lot of people down at the beginning of the pandemic. Lets hope they learnt from them mistakes.”

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Posted 3 years ago

“Shocking service, with unhelpful and incompetent staff. Who are just reading from a script. Now 2 months and no refund and like blaming the airlines. Won't use again.”

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Posted 3 years ago

“They hang in to your money, don’t give refunds inside of 14 days. No longer with ABTA as still advertised. Chat line can’t help, reply’s scripted. Shamble of a company. Don’t use or trust!”

Helpful Report

Posted 3 years ago

“Absolute shower of shiite. Booked our holiday last year to one hotel only to realise that THEY had booked us into a different hotel and not told us!! Customer service is non existent !!! PLEASE AVOID AVOID AVOID !!!!!”

Helpful Report

Posted 3 years ago

“Please save your money!!! They are a cheating, lying disgrace. No refund since last August. Now started court proceedings. Save the stress and your hard earned money book else where, or put it down the nearest drain at least it won’t line their pockets”

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Posted 3 years ago

“This company is a bad, foul untrustworthy, no credibility whatsoever. AVOID”

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Posted 3 years ago

“LOV 173117OU Holiday booked 31-08-20 Hotel closed. Refused to move holiday to next year and refund still not received. The holiday was not ABTA protected as I thought as unbeknown to me the hotel and flights were not a package deal so not protected even though I had the certificate Do not use this company”

Helpful Report

Posted 3 years ago

“Even staff members are at on here putting fake reviews carrie 75 get a grip disgusting behaviour from a co worker from loveconholidays . Do give this disgusting out fit your hard earned money they will steal it and rob you. They staff on line chat tell you lies and cut you off ,if anyone books with it's your loss avoid avoid avoid avoid avoid”

Helpful Report

Posted 3 years ago

“Terrible can’t get in touch,then don’t refund suddenly on date meant to refund by they pay a small amount back saying you made alternative arrangements when u haven’t so it looks like they have made payment so they don’t get taken to court DO NOT USE holiday was meant to be last year still no refund”

Helpful Report

Posted 3 years ago

“Bad service, overall mixed messages with emails saying no additional covid fees. Ended up cancelling and paying extra to do so”

Helpful Report

Posted 3 years ago

“My family and I were booked to go to Sicily last August, with a package deal through loveholidays. Due to the pandemic, we decided to change the date. This was both easy and stress free, we did not have to pay any surplus charges. We were due to go on the 2nd April this year and this has been cancelled, due to the pandemic. We have just received a full refund for both the Easy Jet flights, transfers and accommodation from loveholidays. We had to apply for the refund for the flights directly with Easy Jet and the rest through loveholidays. It was all very straightforward. I just wanted to say thank you and we really appreciate that we weren't even charged an admin fee. We have been refunded every penny that we paid. You hear so many awful stories but loveholidays have always been really reliable and provided us with some fantastic holidays. We will definitely rebook this holiday next year. You can trust this company and I hope that they thrive again once life returns to normal. Thank you again,”

Helpful Report

Posted 3 years ago

“Appalling company! I’ll never book with them again!!! Dreadful experience with them!!”

Helpful Report

Posted 3 years ago

“No one answers your queries or gets back to you . Hopeless company with no customer servuce”

Helpful Report

Posted 3 years ago

“Got to be the most unprofessional company I have even dealt with. Canceled my booking without informing me. I requested to change dates but they ignored questions asked. Very rude on chat. Closed chats on me. No way to contact them by phone. Don’t call you back. The list goes on... I will be taking legal action as my money has not be returned or holiday amended as I had requested. Avoid at all costs!”

Helpful Report

Posted 3 years ago

“i wouldnt ever book with this company ever again. Still trying to get almost £900 back from flights that were cancelled in June 20. No response to emails what so ever and ive written about 30 . Cannot get to speak to a human always chat with a bot ! giving out false information just to try and keep you sweet. Disgusting treatment from this company. Please stay clear of them as they are an absolute night mare. I hope that the company folds as they seriously deserve to. DO NOT BOOK WITH THIS COMPANY”

Helpful Report

Posted 3 years ago

“Absolutely appalling. Cant get out money back on our holiday due to covid we moved the dates once they wont let us move it again. Only for the flights being now cnacelled we may have hope from the bank now stepping in. The customer service is dreadful and dont respond to our request for an ADR form. AVOID, AVOID, AVOID, AVOID, AVOID, AVOID, AVOID, AVOID, AVOID, AVOID, AVOID, AVOID, AVOID, AVOID, AVOID, AVOID,”

Helpful Report

Posted 3 years ago

“Booked a package holiday pre-covid. Gave me the option to cancel during covid. I exercised the option to cancel. The company refunded the hotel accommodation but have since refused to refund the flights, stating that they’re non-refundable and the flight was never cancelled, all after sending numerous emails since August 2020 stating that they would pass on a refund for flights once received from the airline. No doubt these people changed their Tc’s & C’s and removed themselves from ATOL since. I've made complaints to Trading Standards and the CMA. Avoid this company at all costs.”

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Posted 3 years ago

“Do a chargeback and get money back within 30 minutes its quick and easy”

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Posted 3 years ago

loveholidays.com is rated 1.2 based on 2,369 reviews