loveholidays.com Reviews

Name: loveholidays.com
Rating: 1.18

1.2 Rating 2,372 Reviews

4 %

of reviewers recommend loveholidays.com

Company Reviews

Questions

Metrics

1.2

Based on 2,372 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how loveholidays.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

loveholidays.com 1 star review on 13th November 2024

225

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“love holidays worst company that i have ever dealt with owes me 2k never received a penny back from our joke of a holiday cancelled flight hotel on lockdown bunch of liars and dishonest crooks,”

Helpful Report

Posted 4 years ago

“Booked a package holiday with love holidays. Cancelled due to covid 19 was due to travel 15th April holiday cancelled in March. 3 months later no refund received. Been passed from pillar to post and received endless emails all of which either useless or obstructive. No sign of when I’m gonna get my money. Customer service appalling will never book with this company again”

Helpful Report

Posted 4 years ago

“Having used them several times before I was happy booking with them early this year. They are refusing to refund my cancelled flights for 10 months as that is the terms they have with the airline, and they say that are only an intermediary.”

Helpful Report

Posted 4 years ago

“bankruptcy delay tactics....... Like every other honest bad review on this site I am still having trouble getting my refund from this failing company. I have been advised so many times that someone would be in touch within 3 days that I have stopped counting. My mystery email which was due to arrive 30 days after requesting a refund obviously did not arrive. Can anyone at LH tell me why I need this email containing a number to contact the refunds team to tell them what I told them in the first place I WANT A FULL CASH REFUND...its not difficult. I understand from others who have got the magic number that nobody actually answers it so whats the point. I keep getting told I can have my flight refund, which they have requested from airline, when they receive it and will then have to wait up to another 28 days. I keep telling them I have actually received it direct from the airline ...they don't seem to understand this ...they are wasting their time I have to wait til they get my money back from hotel chain........who actually have not been paid for my booking yet!! I have to wait in a refund queue by departure date but they have no idea what date they are up to in the chain. We are all aware that this company do not have the funds available to give everyone their money back but they continue to use delaying tactics pending some sort of financial miracle No doubt, as before ,I will receive a copy and paste response from someone paid to mitigate all these abysmal reviews when their time could be better spent pressing a few refund buttons. If the company ceases to trade due to customer dissatisfaction then they will not get their wages either.!!”

Helpful Report

Posted 4 years ago

“B ankruptcy delay tactics....... Like every other honest bad review on this site I am still having trouble getting my refund from this failing company. I have been advised so many times that someone would be in touch within 3 days that I have stopped counting. My mystery email which was due to arrive 30 days after requesting a refund obviously did not arrive. Can anyone at LH tell me why I need this email containing a number to contact the refunds team to tell them what I told them in the first place I WANT A FULL CASH REFUND...its not difficult. I understand from others who have got the magic number that nobody actually answers it so whats the point. I keep getting told I can have my flight refund, which they have requested from airline, when they receive it and will then have to wait up to another 28 days. I keep telling them I have actually received it direct from the airline ...they don't seem to understand this ...they are wasting their time I have to wait til they get my money back from hotel chain........who actually have not been paid for my booking yet!! I have to wait in a refund queue by departure date but they have no idea what date they are up to in the chain. We are all aware that this company do not have the funds available to give everyone their money back but they continue to use delaying tactics pending some sort of financial miracle No doubt, as before ,I will receive a copy and paste response from someone paid to mitigate all these abysmal reviews when their time could be better spent pressing a few refund buttons. If the company ceases to trade due to customer dissatisfaction then they will not get their wages either.!!”

Helpful Report

Posted 4 years ago

“The hotel I booked are offering free cancellations. Love holidays are refusing to return the money. I contacted the hotel and they said the refund must go through Love Holidays. Warning you can not contact this company. Their chat line does not exist. I would never use this company again. I feel I am being ignored and robbed by them. This is a warning to every holiday maker.”

Helpful Report

Posted 4 years ago

“Jet2 have cancelled my flights booked through Loveholidays with whom I have booked hotel etc. Jet2 have confirmed they have processed the refund to Loveholidays and despite leaving three messages on their manage my booking process I have not had any contact. Our holiday was due to start in less than 2 weeks. I fully appreciate that this is a difficult time, however, Loveholidays are not helping themselves or their customers by not talking to them. I'd be happy to discuss options rather than just demand a refund but only if I can speak to someone. I suspect they will go bust if they continue to ignore their customers! Shambles, avoid.”

Helpful Report

Posted 4 years ago

“I really did not want to leave a review at this time as we have used LoveHolidays several times in the past and their customer service has been nothing short of excellent, that and considering the huge problems they must be facing with regard to Covid19. However I don't like to be lied to and I don't like the non communication which I feel sure could have been avoided with some proper planning earlier on ... As it is I have LoveHolidays telling me one thing and Tui telling me the complete opposite being that as LoveHolidays took my money for a package deal then they should reimburse me in full ... Surely as I understand the law this must be so ... TUI told me that LoveHolidays pay for the TUI flight element with their company credit card and as such TUI would need to refund LoveHolidays and not me ... Makes perfect sense to me so why do they tell me to sort out the refund myself with TUI ... Only to stall the process I would say but I will also say this ... I will get my money back in full by hook or by court ! ... Please sort it LoveHolidays and at least keep your customers informed ... Its better than winding everyone up into a frenzy because they/we don't know what's going on and you have their/my hard earned cash !!”

Helpful Report

Posted 4 years ago

“Avoid this company at all costs. Even in these difficult times they are unhelpful and belligerent. I have a £2600 Holiday to attend a wedding in Cyprus who are not letting Brits in. They will not change the dates or cancel with refund. Bunch of thieves. Elena on their chat was rude and officious. Totally couldn't care less. Avoid like the plague.”

Helpful Report

Posted 4 years ago

“Will not refund money after 3 months. I advise everyone to go directly for charge back or small claims court. Diabolical company.”

Helpful Report

Posted 4 years ago

“PLEASE AVOID THIS COMPANY AT ALL COSTS THEY ARE AN ABSOLUTE DISGRACE .. ONCE THEY HAVE YOUR MONEY YOU REALLY ARE ON YOUR OWN... DUE TO THE COVID 19 ALL PHONE LINES DOWN & ALL EMAILS IGNORED.. £3000 GONE...”

Helpful Report

Posted 4 years ago

“Avoid this COWBOY COMPANY. Once they have your money that is it your on your own.”

Helpful Report

Posted 4 years ago

“Paid in full for a package holiday early July flights were cancelled by airline weeks ago no response to my emails or messages what a sham company using my bank now to recover the £3000”

Helpful Report

Posted 4 years ago

“Can not get refund for hotel booked and was canceled by Love holiday due to Covid 19. I’ll Never use Love holiday again, ever!”

Helpful Report

Posted 4 years ago

“They only got 1 star cos there is no option to give 0 worst company ive ever dealt with making you beg for your own money avoid at all cost”

Helpful Report

Posted 4 years ago

“I appreciate what you’re both saying but I’m a genuine customer and applied my holiday booking number to my name so to say it’s spam or not genuine would amaze me if it was taken down or got band but thank you for the comments, from a genuine customer trying to help.”

Helpful Report

Posted 4 years ago

“STEPHEN: Loveholidays gets Trustpilot to get you banned if you post negative reviews - Trustpilot is not independent nor authentic- see the fake 5 star reviews they allow to be posted. The main thing that no-one in the media seems to be addressing is that even though you booked 3 elements through LH and paid one price and they booked the flights, when you want a refund they might refund hotel and transfers but won't refund flights as the holiday was "not a package". Oh yes it was, in the definition of a package under the 2018 regulations. They say "go to airline", airline won't refund as LH booked the flights on their own credit card, so Catch 22. I think the best way forward with this specific issue if anyone is experiencing it is to bombard current consumer programmes like "Your Money and your life" , "The Martin Lewis Money Programme" and "Watchdog" with the details (email addresses are easily found on line) and then if they get enough of the same issue from loads of people they might take action.And it would warn future holidaymakers never to book with LH. (Oh, and ABTA are useless too - they do not protect your holiday in the way they advertise, they are in league with the travel companies and protect THEM not you....)”

Helpful Report

Posted 4 years ago

“STEPHEN: when i left negative reviews of this awful company on Trustpilot, LH reported them and Trustpilot said I was "spamming" (I'd left several negative reviews over a longish period in order to document the ongoing problems i had been having.) A chap called Dave (I think that was his name) did a very funny spoof interview with the CEO and he got banned by LH too. I think he has left it on this site now - hilarious. I do not believe Trustpilot is an independent and reputable review site. This one is better and does not have the fake 5 star reviews that TP has allowed. The main issue that no-one seems to have addressed so far in the media is that of LH saying their holidays are not "package holidays" (even when you've booked 3 elements through them and paid one price to LH who booked the flights, thus fulfilling the criteria for a package holiday under the 2018 regulations). They will EVENTUALLY refund accommodation and transfers if you persist, but they tell you to get the flight refund from the airline. The airline won't refund as LH booked the flight, so Catch 22. I think we ought to bombard "Your Money and your Life" and "The Martin Lewis Money Show" with this issue so that it is investigated. (Oh, and ABTA are useless too, they keep sending you back to LH even though LH won't refund flights and are acting illegally.) The "protection" we thought ABTA offered is in fact an illusion and they support their members not the customer”

Helpful Report

Posted 4 years ago

“PLEASE PLEASE GO ON TRIP ADVISOR AND LEAVE YOUR REVIEWS WILL HURT THEM MORE THANK YOU”

Helpful Report

Posted 4 years ago

“GO ELSEWHERE FOR YOUR HOLIDAYS & AVOID THE HEARTACHE OF THESE CROOKS! If you are serious thinking of booking a holiday with these con artists then i would seriously think again! I've now had to report them to Atol as they are scamming ALL their customers by turning all telephone lines off & blatantly ignoring emails! To think I've used this company for the last 6 yrs, 3 times a year sickens me to the bottom of my stomach. Absolutely Disgusting & Totally Untrustworthy crooks”

Helpful Report

Posted 4 years ago

loveholidays.com is rated 1.2 based on 2,372 reviews