loveholidays.com Reviews

Name: loveholidays.com
Rating: 1.17

1.2 Rating 2,408 Reviews

4 %

of reviewers recommend loveholidays.com

Company Reviews

Questions

Metrics

1.2

Based on 2,408 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I booked a holiday due to start on the 11th of November in Greece. Due to flight changes I arrived at 1am the next day. I got confirmation from love holidays via their live chat before my trip that I would be able to check into the hotel at 1am. On arrival, my hotel was not booked, I had to pay an additional fee or else I would of had nowhere to stay. When I asked for a refund from love holidays they refused. Not impressed with their service and would never recommend”

Helpful Report

Posted 2 years ago

“Be careful with loveholidays. We booked a nice experience 5 🌟 hotel in Turkey through them, when we arrived to the hotel we found out that the hotel was overbooked and few of us from the UK were moved to a cheaper hotel that was in the middle of nowhere. No support nor compensation was provided by loceholidays. It was our first and the last booking through them”

Helpful Report

Posted 2 years ago

“Absolutely rubbish holiday company. When things aren't right they don't want to know. We were a party of 12 and when we arrived in Turkey there wasn't anyone there to assist us in where we should go etc, so the holiday was a mad rush to start with, then when our holiday was coming to an end we were to return back to the airport. There wasn't no transfer for us and nothing turned up to collect us leaving us all stranded at the hotel so we had to pay 150 euros for a private transfer even thou we had originally booked it when booking the holiday. We also had to pay further cost to check in online which again was pre booked, there's no one to speak to and no reps so they leave u stranded..they rang us at 4am in the morning the day of the departure day trying to put us on a different transfer destined for Manchester even thou our departure time was 2pm to Birmingham so when we tried to sort the issue nobody was interested. We also pre booked our seats but again when we were checking in we were all placed all over the plane even thou we had pre booked at extra cost. Honestly avoid booking with love holidays because if u have any issues when away then your on your own to sort it.. I'll never book with them again. We even tried making complaints when we returned to the UK but again they weren't interested.. There only interested when u are paying them money.”

Helpful Report

Posted 2 years ago

“Our daughter booked us a trip to tenerife that we are due to go on 1st December. She paid 6 installments and love holidays insist the final one was not paid. All payments where made through the my bookings section. When you contact customer services it takes over an hour to get through then they terminate the calls.. The rudeness of the staff are amongst the worst I have ever witnessed. After speaking with our bank they have told us that love holidays have received all payments. Please never ever book with them. Pay the extra fee quid and book with your local travel agent”

Helpful Report

Posted 2 years ago

“Terrible customer service. The only thing they can do is terminate the conversations before you have the answer . Leaves you very frustrated and I cannot believe they get away with it. Please avoid this company.”

Helpful Report

Posted 2 years ago

“Charged me for transfers that we did not book, contacted them prior to holiday date. Would not refund and caused endless headaches with my car rental. Would not use again and will be telling everyone not to use.”

Helpful Report

Posted 2 years ago

“Beware Love Holidays/Hotel Edison New York. I have just flown out to New York having booked a year ago with love holidays. We believed everything was included with our price however we have just been hit with a $200 fee at check in for facilities fee for water in our room, breakfast which I have already paid for in advance and use of the gym which we have no interest in using. To eat breakfast in hotel you have to pay $5 each day per person, plus tip . I understand there is a city fee which is fine, but a $200 facility fee which we haven’t budgeted for is not. I have been online chat to Gagan (love holidays) for past hour, and they seem to disconnect my chat. Surprise surprise no managers are available I have spoken to hotel managers who said love holidays should make clients aware of this. This has totally ruined my husband and my 20th Anniversary. Also make sure the room you booked is the one advertised, we have moved twice so far. Only good this about being here is the location”

Helpful Report

Posted 2 years ago

“do not use. They will take your money and offer no service at all. They are so unhelpful and just cut you off if you try to contact them (it's actually impossible to talk to them by phone anyway)”

Helpful Report

Posted 2 years ago

“This company will Leave you high and dry.. Dont use We booked flights, transfer and Hotel through love holidays. We arrived at tunisia with NO luggage.. All 4 cases missing holding everything including medication for heart failure and respiratory disease. We lodged this with the airport and were told that the next flight 7 hours later might have them on. We told the transfer this and they said "don't worry your rep will sort" . They insisted we got on the transfer. We then travelled 180km for 3 hours with NO baggage... We got to the resort and we were told that noone had ever heard of love holidays.... The guest relations tried the UK number numerous times for in resort services with no reply. Tui and the "meeting place" tried to help. The transfer company refused to help even though with our permission they could have looked for our baggage. We were stuck in an Arabic and French speaking country with no help whatsoever. I managed to "speak " with the online chat on Sunday 16th whom were unsympathetic, unhelpful and deleted all the chat.. Funny that. They would not even give me relevant phone numbers If we had of been helped we might of been able to enjoy our holiday and be reunited with our baggage. As it turned out our 10 day holiday became a 7 day holiday as it took 3 days with loads of assistance from guest relations to actually be reunited with our bags... You sell yourselves as a package holiday but you aren't.. You are nothing more than a broker.. Your in resort reps dont exist. Your online chat services are managed by uncaring, unempathetic alleged humans. Once the "holiday" has been sold you provide nothing at all.. No support at all. I would never ever have booked with you if I had realised you aren't actually a package company. The flight wasn't even a connecting flight.. 50 mins to run through CDG paris Airport.. Its crazy.. To spend 3 days of a holiday that you've saved hard for distressed, anxious and unsupported is an absolute disgrace Shame on you.. I wouldn't recommend you to anyone. You are cheap for a reason. Far better booking everything yourself then at least you have control and dont rely on non existent reps I have had discussions with citizens advice bureau, sent my complaint to rip off Britain, trading standards have been contacted... They are disgraceful.. The offer they have given me is a £75, voucher to use with themselves.. Appaling”

Helpful Report

Posted 2 years ago

“Twice day after day I try to book a holiday in Cyprus on 04/2023. The first time the price increased by 30% when paying, and the second time it increased by 60%. They took the money willingly (in advance), but the tasks were not fulfilled.”

Helpful Report

Posted 2 years ago

“Terrible customer service, the in reort team is useless and they do not help. Trying to complain to them is impossible”

Helpful Report

Posted 2 years ago

“Do not use Love Holiday, I couldn’t go on holiday due to sudden family bereavement in May. I need no show evidence for my insurance company and love holiday won’t provide it! I’ve spoken to the hotel and they won’t provide evidence as I booked through a holiday company. Can’t speak to anyone in customer service, only the live chat which is really unhelpful. Totally disgusting customer service, will never use again. I just want my money back!”

Helpful Report

Posted 2 years ago

“Booked through Love Holidays and wish i hadn't. We had issues on our trip where we paid for a certain room type, did not receive this room. Also paid for a private transfer from the airport to the hotel, after an hour wait we got put on a bus with many other people, again did not receive anything back for this. Waited a long time for them to reply only to tell us there was nothing they could do. Very poor customer experience and if i ran my business like this i wouldn't have a business for very long, terrible customer service experience!”

Helpful Report

Posted 2 years ago

“Please avoid love holidays. the only way to chat to them is through chat and even they are busy. i have booked my holiday to Egypt next year but the hotel do not have the reservation and i have spent money calling them each week!!! i cannot get through to love holidays. people reading this please do not book with them.”

Helpful Report

Posted 2 years ago

“This is a shocking website, I had booked a holiday 6 months before departure and the flights were cancelled a month after so we decided to cancel the whole booking and restart. They cancelled my holiday and I requested a refund for what we had paid. we was paying monthly and didn't get back everything we paid which is fair enough as you get charged but even though my booking was cancelled they have continued to take money out of my account even though we had cancelled the hotel and they had cancelled the flights which is ridiculous. I have tried to contact them but they are failing to contact me back, the robot Sandy is no help what so ever. Every phone call I make they say we can not help you with previous bookings but their website doesn't give us any idea on who to contact. Well they do but just a robot but not someone who can actually speak and understand me! So now I have paid for a holiday but on paper its cancelled. So good luck to those who have booked a holiday and can't go because they will still take money but don't give it back. DONT USE THIS WEBSITE!”

Helpful Report

Posted 2 years ago

“Zero customer service, no compassion, closing requests without resolution, charging extortionate amounts for cancelling a holiday. Will NEVER use them again.”

Helpful Report

Posted 2 years ago

“Really unorganised travel agent worse experience ever while travelling, they change things without notifying you and don't be clear on luggage costs be sure to check even the small print with this company and their customer service is non existent.”

Helpful Report

Posted 2 years ago

“No support from customer service. They try to close the complaint without resolving .I paid for transfers had to go looking for my cab that was supposed to be waiting with a name card, and on return he did not even show up so had to pay to get to the airport again & even with a receipt no reimbursement avoid this company”

Helpful Report

Posted 2 years ago

“Had several issues that remained unresolved due to the fact that you can't talk to a real human being. (Just the bot thing.) Transfers were a catastrophe. The holiday itself was fab, loveholidays were pretty dismal. I can't profess love for them unfortunately.”

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Posted 2 years ago

“Made a complaint as loveholidays issued us with a incorrect email address this then lead to us not being able to print boarding passes and having to pay for flight tickets at greece. Response from loveholidays shocking but not surprising...pass the buck whenever they can. Absolutely disgusting dirty company keep away from them...”

loveholidays.com 1 star review on 30th October 2022

Helpful Report

Posted 2 years ago

loveholidays.com is rated 1.2 based on 2,408 reviews