loveholidays.com Reviews

Name: loveholidays.com
Rating: 1.18

1.2 Rating 2,372 Reviews

4 %

of reviewers recommend loveholidays.com

Company Reviews

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Metrics

1.2

Based on 2,372 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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loveholidays.com 1 star review on 13th November 2024

225

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi hi learn how long have you worked for love holidays the con men.we are not idiots”

Helpful Report

Posted 4 years ago

“Hi everyone I suggest you ignore any 5 star comment without doubt its there own staff doing it .they need closing down”

Helpful Report

Posted 4 years ago

“Loveholidays has taken my money for a holiday and on the same day said that the booking wasn't confirmed. Now I can't get through to speak to anyone about it. I was waiting on the phone for an hour and then hung up on. Very very frustrating!”

Helpful Report

Posted 4 years ago

“With no means of contacting love holidays, our flight was cancelled by the airline on July 2nd. Our holiday cannot happen without a flight but still no contact from them until today (27th) when we are informed they will be taking the final payment of another £900. Total crooks with no decency to be honest. We shall never book with them again and have no sympathy when the company collapses. Just what they deserve.”

Helpful Report

Posted 4 years ago

“I had a holiday cancelled on 17/3/2020 and was told that I would be refunded it is now 27/7/2020 and still no refund despite them contacting me on 17/7/2020 to apologise and tell me that my refund had been overlooked for 4 months and they would be refunding it straight away. THIS IS A TERRIBLE COMPANY DO NOT BOOK ANYTHING WITH THEM. this is not the way to treat people and cause them so much stress and anxiety. SHAME ON YOU LOVE HOLIDAYS. ....”

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Posted 4 years ago

“You are best off chucking your cash in the bin. Much less hassle.”

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Posted 4 years ago

“Booked a few holidays with this company and to be honest i had no problems at all, but now trying to get through to them is impossible..no phone lines, their live chat is a joke, 500 place in the queue for 5 hours then cut off.. come on " LOVE HOLIDAYS " sort it out”

Helpful Report

Posted 4 years ago

“I have been trying to contact loveholidays for several weeks, my flight has been cancelled and airline have refunded my fares, trying to cancel hotel and my deposit returned, I actually got onto live chat, luckily I was sitting down at the time!! Unfortunately after 4 hours waiting there are still over 500 people in front of me in the queue, this just keeps getting refreshed with the same message! Sill Iget through before closing, call me a sceptic but I think not, what else can you do the service is abysmal, wouldn't use them again.”

Helpful Report

Posted 4 years ago

“I wish I could put 0 star for this review. Love Holidays has been the most unhelpful company ever. We are due to fly to Greece in two weeks time and via a review in a travel forum we noticed that the hotel is not open for the summer. Love Holidays have not communicated this to us nor have they picked up or answered any of the E Mail, Messages, Telephones call that we are trying to get in touch with them. I just cant believe the service provided by this company and such a company actuall exisits that have such bad communication with their Cistomer. i dont know they actually care for their reputation or to maintain Goodwill. Anyway I have been making note of all the communication and details that we have made trying to get in touch with Love Holiday. This kind of Customer service is not acceptable and we will take it further with the complaint against this company.”

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Posted 4 years ago

“I have booked several holidays with this company and have had a super experience each time. I had a holiday booked for April which for obvious reasons was cancelled, I have received a full refund from them as promised. Don't be too quick to give bad feedback people, they are under immense pressure and short staffed, you will be looked after.”

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Posted 4 years ago

“What went wrong everything atleast most crooks wear masks these are just bare faced liars”

Helpful Report

Posted 4 years ago

“Holiday booked for 8th August 2020. Tried to get in touch with Love Holidays to change date. Got no response. Then i checked my hotel is open and its not. Eventually got through to to them on live chat 3 weeks ago and they denied its shut despite me having an email confirmation from the hotel. Said they would be in touch to sort but nothing yet. Still been trying to get hold of them on live chat but to no avail. I understand they are busy but this is just ridiculous!!!!”

Helpful Report

Posted 4 years ago

“They are impossible to contact, my return flight has been cancelled and I haven't heard from them about organising an alternative. A refund from Norwegian Air has been sent to them but they haven't passed it on to me. I've left several messages for them for over a month; none of which have been replied to. I've paid my deposit and they've unsuccessfully tried to take the remaining balance twice stating that they will be in contact (I've cancelled the credit card) still waiting to hear from them.......”

Helpful Report

Posted 4 years ago

“Hi Valerie and Kenneth how long have you worked for love holidays.you must think we are idiots”

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Posted 4 years ago

“I would urge to google and read the reviews on the various sites of loveholidays before booking. Being able to contact loveholidays either by email, or telephone or even live chat(which is what they recommend) has been IMPOSSIBLE with you to discuss my issue. I have now tried at various times of the day, everyday, for nearly ten days, and have not been successful. The live chat function says that they are busy, and to come back at another time, at all times of the day and night. I am sure there is no one there. You can always judge a good company or a retailer including holiday companies by the way they respond to complaints, issues or worries that the the customer may have. Your answer to every single issue or question has been to respond by “managing the problem online through your manage my booking web page, with questions that you think we want to ask and your answers”. We are not able to ask you individual questions that are relevant to us. You are exactly what a company that sells holidays should NOT be like. Reading all the many hundreds, possibly over a thousand reviews of your business make me wonder how long is it before you are investigated and then hopefully shut down. Disgraceful. DO NOT BOOK WITH THIS COMPANY, save yourself time, money and all the heartache! Book with a well known large company that will honour their agreement. Please go and read other reviews of loveholidays on other websites as well. Try trustpilot, but be aware that businesses can pay this review site to take down negative reviews, as is the case with Feefo, that contacts you once you have booked with loveholidays.”

Helpful Report

Posted 4 years ago

“I would urge to google and read the reviews on the various sites of loveholidays before booking. Being able to contact loveholidays either by email, or telephone or even live chat(which is what they recommend) has been IMPOSSIBLE to discuss my issue to change a booking. I have now tried at various times of the day, everyday, for nearly ten days, and have not been successful. The live chat function says that they are busy, and to come back at another time, at all times of the day and night. I am sure there is no one there. You can always judge a good company or a retailer including holiday companies by the way they respond to complaints, issues or worries that the the customer may have. Your answer to every single issue or question has been to respond by “managing the problem online through your manage my booking web page, with questions that you think we want to ask and your answers”. We are not able to ask you individual questions that are relevant to us. You are exactly what a company that sells holidays should NOT be like. Reading all the many hundreds, possibly over a thousand reviews of your business make me wonder how long is it before you are investigated and then hopefully shut down. Disgraceful. DO NOT BOOK WITH THIS COMPANY, save yourself time, money and all the heartache! Book with a well known large company that will honour their agreement. Please go and read other reviews on websites such as loveholidays days review.co.uk Try trustpilot, but be aware that businesses can pay this review site to take down negative reviews as I think might be the case with Feefo as well, the review company that contacts you once you have booked with loveholidays. I put this review on 3 times on Feefo, and it was taken down immediately. Also try other review sites, and check out loveholidays.”

Helpful Report

Posted 4 years ago

“The worst customer service ever. Zero reply from this company regarding my holiday plans. Would advise no one to book with them.”

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Posted 4 years ago

“Why why are you people booking still with this company .they are crooks .read the reviews not the odd 4star one put on by there own staff.anybody who carries on booking with these crooks need there heads testing”

Helpful Report

Posted 4 years ago

“Booked holiday and paid advance deposit but i wanted to make change of destination and it is horrible as no telephone humber is available nor CHAT works no email i.ds and i ended losing my deposit along with penalty amount of 900GBP which is terrible and its WORST company any one can deal with AVIOD BOOKING WITH THEM ..... FRAUD company”

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Posted 4 years ago

“due to fly in 2 weeks,now they have removed spain as safe we cant quarentine for 2 weeks but trying to get through is so frustrating, tells me to refresh the chat but im wondering if its acually switched on as ive been doing it for 4 hours still nothing, not a very good company towards there customers”

Helpful Report

Posted 4 years ago

loveholidays.com is rated 1.2 based on 2,372 reviews