loveholidays.com Reviews

Name: loveholidays.com
Rating: 1.18

1.2 Rating 2,373 Reviews

4 %

of reviewers recommend loveholidays.com

Company Reviews

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Metrics

1.2

Based on 2,373 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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loveholidays.com 1 star review on 13th November 2024

225

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company if you can call them that are disgusting,dishonest . The holiday was cancelled due to covid virus, I moved the flights so I could rebook in October when I hubby was off work, and when I went to rebook just the hotel and transfers, but the voucher reduced in value by 200 pounds , it appeared that they wanted you to rebook the whole thing again and pay for the flights again. But why should I, and also they wanted more money as well, o I feel conned because the voucher is not worth the full value. I have requested a refund but they said it would take 30 days, and I would have to take the flights up with easyJet, but I feel cheated because I only moved the flights so I could rebook the holiday, but I can’t cause I can’t get the full value of the voucher to use. I tried to look at July when my husband is off but it’s double the price I can’t afford that. So I have hired a solicitor and I want all my money back 881.00 pounds love holidays, or it will be see u in court, I would not recommend this company or would I encourage others to use them. When u use livechat online they cut you off, pls don’t use this company they are rip of merchants and don’t care once they have your money, this is on behalf of me Sharon Burkett and my husband Brian Burkett.”

Helpful Report

Posted 4 years ago

“Absolutely a ripoff this place plus paid hundreds for holidays and my nan was I'll n they have a shitty review I've known about 7 people that they have ripped off Don't Use Them”

Helpful Report

Posted 4 years ago

“My holiday was cancelled & I have tried them so many times on live chat and no one responds. I sent them messages on my booking since April 1st & no reply. They took the rest of the holiday payment after holiday was booked and I’ve not heard anything at all from them”

Helpful Report

Posted 4 years ago

“SCAM!!! Like many others on this page I cancelled my holiday prior to my hand being forced. I was told I’d have a refund within 5 days and since then it’s been 6 weeks, they have tried to say it’s a voucher twice but when the idiots actually look at my file it’s clear I cancelled out of choice and chose to pay the cancellation fee. I’ve been cut off on live chat, emailed by ‘managers’, I even got a phone call which I couldn’t take and of course there is no way to call back. I’ve messaged their CEO and today I was told they are refunding in departure order. So I asked what departure date are they up to? I was told they don’t know and it’s private bla bla bla This company is keeping as much money in their bank for as long as possible as without it the company will plummet. It does not take 6 weeks to make a simple refund payment. If TUI can sort their customers out within 28 days why can’t loveholidays? I’ve asked for a GDPR access report (SAR) as once I’ve got proof of the rubbish I’ve been told I will take this public. If I hear once more how busy they are, and how hard times are for the travel industry. Times are hard for everyone and we don’t have an investment group to pay our bills. Company is a scam and I agree with every negative review I’ve seen! Stay away, if they continue trading that is!!!”

Helpful Report

Posted 4 years ago

“They took my last payment in april but now will only pay my hotel bank in voucher and have to get the flight joey back from the airline which when you fill in the form does not work , first and last time no holiday and no money , is no one on the customers side”

Helpful Report

Posted 4 years ago

“I would never recommend or use Loveholidays. They have been of no help to me, they have offed no refund and the web site is set up to send you in circles. I will never book and holiday with them again. There are a lot more agencies out there that will help you when it’s needed.”

Helpful Report

Posted 4 years ago

“they just ignore you and won't refund!,customer service is horrendous . I have contacted my credit card company and explained how we have been treated by loveholidays and they have started a refund for me. at last I can see a end to this situation and would suggest that all other people affected who used debit or credit card do the same and never use this company again”

Helpful Report

Posted 4 years ago

“I had a voucher back for my cancelled holiday which was only for my hotel I've now just received a message from loveholidays they have had a cash refund back from easyJet and will be passing it back to the card I used to book my holiday , I did tell easy jet I want a refund and they have done it thankgod”

Helpful Report

Posted 4 years ago

“I have used Loveholidays a number of times in the past. Clearly, any company that refuses to uphold basic consumer rights no longer wishes for any future custom. You hand over many months of salary from hard work, trusting that a company will uphold its side of the bargain. We know these are exceptional times, we know that the industry has suffered the worst crisis it has ever faced. But holding on to customers' money is a surefire way to make sure no-one ever books with them again. Avoid - pick a company like Jet2 who have upheld customer refunds and probably deserve our business.”

Helpful Report

Posted 4 years ago

“And the biggest joke-they are a member of ABTA. (but for how long?)”

Helpful Report

Posted 4 years ago

“They are bunch of frauds never refunded,due to covid i have to cancel my hotel booking. Trying to get in touch with them but they never respond. Please do not use them to make booking i am trying to send them a resolution notice from my lawyer.”

Helpful Report

Posted 4 years ago

“Just been on live chat as we was booked holiday and flights through them. Ryanair was our flights who have said we will not be receiving a refund until NEXT YEAR! Asked loveholidays to help us with this issue, did not want to know, quoting terms and conditions rubbish. Booked with the a few times but as they offered me NO assistance at all, will not book with them again. Quick enough to take our hard earned money, immoral behaviour.”

Helpful Report

Posted 4 years ago

“Been waiting for refund 29 days since cancelling... We cancelled before flights were grounded and untitled to refund first.. Stealing everyones money”

Helpful Report

Posted 4 years ago

“This company is the worst. Their customer service representatives are so rude. Communication is awful, if they do not have an answer to your query as to why 30 days later they have not refunded your cancelled flight ticket, they end the conversation by logging off or cutting you off. I have never ever come across a company so viscious and unethical before. They deserve to be shut down completely. Absolute shocking! Please please, do not spend any money with this company, they are quick to take and impossible to get through to when it comes to refunds due to covid. They closed their already useless phone services and moved everything online, so that the reps can easily disconnect the chat when they ate questioned about refunds. If you book a packaged holiday through them they will ask you to contact Ryan air yourself to ask for refunds for the flight.”

Helpful Report

Posted 4 years ago

“Hotel wanted us to leave due to the covid flights canceled 3 times expensive to get new hotel without help from love holiday s who seem to be unable to answer while on holiday don't recommend still trying after 6 wks of trying for refund and expence stay away from booking anything other sites more helpful when things go wrong”

Helpful Report

Posted 4 years ago

“I am still waiting for a refund for a flight with Ryan Air who have already refunded this back to Love Holidays ..disgusting service and impossible to get through to anyone !! Flight was due to go to Rome on 21st March - vouchers given for the hotel - I want my money back now for the flight ASAP.”

Helpful Report

Posted 4 years ago

“Refusing refund”

Helpful Report

Posted 4 years ago

“Refusing to give a refund offering a credit note instead I want my money back if they do not respond I will take them to the small claims court”

Helpful Report

Posted 4 years ago

“Disgusting Company - refusing refund on holiday and not even accepting mail to their legal department at head office, so complete dereliction of duty in relation to their Terms & Conditions and any kind of customer service”

Helpful Report

Posted 4 years ago

“I would never book with this comapny again even if it meant never traveling again. Their policy is a complete lie from start to finish. You WILL NOT get a refund if you cancel your holiday and they WILL CHARGE you a fee to cancel, our fee was €75. They are a disgrace espically with the times everyone is trying to get through. AVOID AVOID AVOID”

Helpful Report

Posted 4 years ago

loveholidays.com is rated 1.2 based on 2,373 reviews