loveholidays.com Reviews

Name: loveholidays.com
Rating: 1.18

1.2 Rating 2,373 Reviews

4 %

of reviewers recommend loveholidays.com

Company Reviews

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Metrics

1.2

Based on 2,373 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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loveholidays.com 1 star review on 13th November 2024

225

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Money laundering liars, thieves and crooks.”

Helpful Report

Posted 4 years ago

“Booked package holiday with you which was cancelled and you refunded for hotel only in vouchers but not the £580 for flights. You said to contact airline myself and they in turn said it was booked by yourselves. Now you're saying you have to wait on refund from easyJet before you refund me. This is not how ABTA package holidays have ever worked it is your rules and you moved the goalpost. Customer service and attitude is diabolical.”

Helpful Report

Posted 4 years ago

“Refusing to give me a refund and when I spoke to someone on live chat they disconnected the session whilst in the middle of the conversation”

Helpful Report

Posted 4 years ago

“DON'T BOOK. SCAMMERS. Complete headache, they took our money so easily when we booked our holidays. Now that has been cancelled they are giving us such a painful experience to take our money back and they don't even give you your money back. Thay give you a voucher with half of the amount we originally paid them. Such a thief company.”

Helpful Report

Posted 4 years ago

“Am getting nowhere so submitted a complaint via Resolver, LH sent my Resolver complaint straight back to me saying they have closed the case. No point in dealing with this lot, they jus out to rob innocent people blind.”

Helpful Report

Posted 4 years ago

“I was affected by Covid19 and couldn’t go on my planned trip to Prague in March 2020. I received my refund for my hotel but still haven’t received my refund for the flights. EasyJet confirmed they sent the payment to Loveholidays on 24.03.20 yet they still haven’t sent it over to me. I’ve spent days trying to contact them on their live chat as phone lines closed. Got through once and was told they hadn’t received it and ended the chat. So disappointed with the service.”

Helpful Report

Posted 4 years ago

“I have been awaiting a refund for over 3 weeks which has yet to be processed, each time I contact them they tell me the refund is in a queue or a ticket has been raised with the most recent comments that, ''my booking is in the automation queue'' and with no reference to any concerns raised. I am not so much frustrated with not yet receiving a refund but the way this has been handled by them and the continuous use of internal phrasing when speaking to customers I find to be very poor from a customer service perspective. Each time a concern is raised through their portal it is closed their end by an advisor who replies without any further update simply reiterating what I have been previously told. I will be hesitant to use them again to book a further holiday as this would have been my intention once travelling is again an option. It is a shame that during a turbulent time for this industry that they haven't set a better example of putting their customers first instead choosing to withhold funds due to the cancellations they are receiving.”

Helpful Report

Posted 4 years ago

“Lh are terrible company, they have stolen my money, I've had a credit note for half value of my holiday, unbelievable how can they get away with this, bunch of criminals”

Helpful Report

Posted 4 years ago

“I will NEVER use this company again! Been trying to get in touch with them since 8/3/20 still no response or acknowledgment a month on! Trying to stop them from taking payments for a holiday that’ll be cancelled due to the covid situation! Bank can’t help until money has been taken but why are love holiday still taking money from people? Because they’re keeping the cash and issuing vouchers! We even tried to change the dates of our holiday to next year but received a request refusal the following day! THEY CAN’T ACCOMMODATE US! Pity the customer service department can’t respond that quickly!!! Utter disgrace of a company! GREEDY, MONEY GRABBING COWBOYS!!”

Helpful Report

Posted 4 years ago

“Loveholidays have to be the worst package holiday providers out there. I advise every single person to totally boycott them. After trying to get a little more information on my holiday on 6th May they refused to talk to me. I then stated my rights under the Package Travel Regulations Act 2018 and they called me within seconds. Only then to be told i needed to contact my airline, hotel and transfer company to see what what happening. As far as i'm aware that isn't my job. They then refused to provide me with a complaints email or phone number and the agent i spoke with ended the chat before i could respond. BOYCOTT THIS COMPANY AT ALL COSTS THEY ARE NOTHING BUT USELESS.”

Helpful Report

Posted 4 years ago

“I was trying to resolve an issue, which required an escalation. The answer was for the Operator to simply end the live chat conversation. I had the remaining balance taken out even though we were on lockdown. Whilst they have said they will refund the balance, they refuse to refund my deposit. I am appalled at the level of customer service, particularly at this difficult time for us all. I will never book with this company again.”

Helpful Report

Posted 4 years ago

“flight wsa cancelled on 14th march from Belfast to Fuerteventura we sat on the runway for over 3 hours then brought back to the terminal and I have yet to get any email etc from love holidays iv 3 holidays booked this year and a credit note not going to help me my next holiday 23/4 with onthebeach already been emailed and told they will contact me to let me know when refund is complete excellent service but this company I will never use again unbelievable run by imbeciles not good enough”

Helpful Report

Posted 4 years ago

“SHOCKING, liars and thieves....”

Helpful Report

Posted 4 years ago

“Love holidays have now passed my personal details onto other companies, am absolutely shocked that they can do this under data protection law, not only are they with holding payments due back to customers, they are selling your personal details... shocking behaviour”

Helpful Report

Posted 4 years ago

“Terrible customer service!! I wanted my money back after it was cancelled on the 19th of March, said they would be in contact but nothing. Avoid this Dyer company!!! Please no one ever use this company again lets put them out of business they do not deserve our hard working money! can never get through on the phone, no one replies to emails and live chat is pointless.”

Helpful Report

Posted 4 years ago

“I don't even think there deserve 1 star. I don't want credit, I want my money back which entitled to as provide sweet FA. Contacting them is also a joke. No responses to message in managing booking, emails and live chat is useless. Screen shot everything I am writing standards and practice. Totally had enough”

Helpful Report

Posted 4 years ago

“Online chat is useless due to fly in 4 days no contact and spent 3 hrs online with no reply then cut off This company will sink keep hold of your atol certificates”

Helpful Report

Posted 4 years ago

“I have been trying to contact love holidays for some weeks now via email, live chat and phone call. All to no avail, no response whatsoever. My attempted contact is in response to the cancellation of my holiday during the coronavirus pandemic. Love holidays' customer service is extremely poor. I would not book with them again.”

Helpful Report

Posted 4 years ago

“Absolutely disgusting . I was informed I would not be intitled to a refund after my holiday was cancelled due to corona virus , all I am being offered is a credit note. I informed them that I had lost my job and wouldn’t be having a holiday any time soon my bills will be way behind and a holiday would not be a priority I need the money to live instead , this was met with a very unsympathetic response. I was basically told it was not their problem and they’re we’re acting within their rights. What a way to treat people at a worrying time like this. I will never ever book with this company again.”

Helpful Report

Posted 4 years ago

“Although other rival booking forms are offering full refunds on hotel stays (even if booked as non-refundable), LH are only offering credit notes that can be cashed in if not used after 12months from the date of issue... assuming they will still be operating at that time. LH cut me off twice in the on-line chat as I would not accept waiting a year for a refund. And advised as it was not an ATOL protected flight (i.e. not flight at all but a hotel reservation), I was not protected by law (and therefore didn't have to treat customers fairly) and said that if I wasn't happy to claim on my insurance (if you have any - and insurers try not to pay of a worthless voucher is offered anyway). On the other hand Booking.com provided a full cash refund under identical circumstances - will stick to Booking.com going forward. Customers should be aware that LH are really just our for themselves and should be very wary when dealing with them - I shall not be dealing with LH ever again.”

Helpful Report

Posted 4 years ago

loveholidays.com is rated 1.2 based on 2,373 reviews