loveholidays.com Reviews

Name: loveholidays.com
Rating: 1.18

1.2 Rating 2,373 Reviews

4 %

of reviewers recommend loveholidays.com

Company Reviews

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1.2

Based on 2,373 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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loveholidays.com 1 star review on 13th November 2024

225

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I think I may have been extremely lucky but I have had a full cash refund for my flights and a credit note for my hotel from Love Holidays. I didnt pursue these, I let things take their natural course. They contacted me and the refund was deposited on Wednesday. I can't complain about the service I have received. I am sympathetic to the people who have not had this easy a journey however some of the reviews on here are just plain nasty. I would be reluctant to provide a refund to people who were ringing up and being aggressive over the phone. Sometimes the less you push, the more you get.”

Helpful Report

Posted 4 years ago

“Company are refusing to give refunds only vouchers despite the fact that parts of the holiday monies related to a taxi transfer and flight that is being refunded to them from Ryan Air never once asked if we needed the money due to financial hardship just said they were allowed to give a voucher and that is what they were doing. Appalling customer service will never be booking with then again and would advise others to avoid them at all costs”

Helpful Report

Posted 4 years ago

“WARNING, FRAUD ALERT!! SCUM/ ROBBERS I have just reported this company to my bank for fraud , took £530 out of my account without my authorisation , total of £1440 now for a holiday me and my two children cannot go on in may to Jamaica . All phone lines and live chat down , do not give these anymore money they will go into administration any second robbing innocent members of the public of threre money . Love holidays you are absolute scumbags , robbers and fraudsters . I promise you day 1 on my kids life your office is open at 9 am I will be on your doorstep making a big noise , YOU WONT WANT IT WITH ME I PROMISE . I am going to form a Facebook group of all the angry members of the public you have committed fraud on and make your lives as miserable as all the people you have robbed of there hard earned money to take there children away . You dirty scummy fraudsters. Do the right thing and give people a call and give them there money back you are SCUMBAGS!”

Helpful Report

Posted 4 years ago

“WARNING , WARNING , FRAUD ALERT. I wouldn't even give this company a star , they have no contact telephone no and no live chat system in place , have just fraudulently taken money from my bank account without my authorisation, for a holiday to Jamaica in may for me and my two children that we can't even go on . I have requested new dates for my holiday which they cannot provide . Do not give this company another penny they are fraudulent criminals with no morals robbing hard earned money off of innocent members of the public for holidays that don't exist . I have actually reported them to my bank for fraud Robbers , scum bags , fraudsters . The company will go bust any minute yet still taking money off people ABSOLUTE SCUMBAGS”

Helpful Report

Posted 4 years ago

“Avoid avoid avoid They are writing fake reviews on trust pilot can people please write genuine reviews on trust pilot to make sure other people dont make the same mistake we do Please write a review following this link https://uk.trustpilot.com/review/loveholidays.com They cancelled my holiday. Not giving a refund. Cant contact them and whenever I have got through on live chat they simply tell u they cant refund u and that's all they can do and cut u off .very rude. They took money from my account after cancelling holiday. They are crooks! Avoid and please write review in trustnpilot: https://uk.trustpilot.com/review/loveholidays.com”

Helpful Report

Posted 4 years ago

“What's the point in writing another shocking review? Most are being taken down and you are unable to support others views as being taken down as well. Enuf said, LH probably financing this site instead of reunding their customers..”

Helpful Report

Posted 4 years ago

“Stay away from this shockng company, take your money and treat you like dirt. It's my money they had no right to steal it, but they did. Still no refund still no contact from them, liars and thieves, shame on them”

Helpful Report

Posted 4 years ago

“My holiday to Amsterdam was cancelled and LH refused to refund me. Emailed me a voucher valid for a year, After I had contacted my credit card company asking for a refund. Disgraceful. Will never use them again”

Helpful Report

Posted 4 years ago

“Need booked again Thieves scoundrels and the use of company”

Helpful Report

Posted 4 years ago

“I will not write a review describing my opinion of Love Holidays service but merely state facts. I booked a holiday to Dominican Republic Punta Cana for my family and to get married from May 21st- May 29th 2020. I selected pay via direct debit monthly. UK government advised against all but essential travel.That means no carrier or tour operator would consider fulfilling flights even if you still wished to go as it is a term with legal and insurance ramifications. I tried to call Love Holidays. I had around £700 outstanding due to be paid in March/April in two final installments. Each time I called the number was not available. I contacted Love Holidays via Facebook. No response. I called everyday. The number simply was not working. I tried to contact Love Holidays by Live Chat on the website but it appeared nowhere on the website. I lost my bank card (along with a now useless Odeon Cinema Pass) and my subsequent March payment did not go through. Within 24 hours I received a text saying I must pay immediately or risk having my holiday cancelled. Love Holidays called me and told me I must pay immediately or again risk having my holiday canceled with no refund. I said I would pay online as soon as I returned from work. I then said I have some questions about what would be happening with the holiday. The adviser's response was we take payments we don't give assistance. After I complained that I could not contact Love Holidays he offered to transfer me to customer services but instead cut me off. Love Holidays then started to update website and phone message saying customer services on telephone are no longer available. The explanation being Live Chat is faster in dealing with queries (typing messages quicker than verbal communication). Then a message read on their website that Live Chat will disappear when there are too many customers trying to use. As of now, and despite checking every day, I have never been able to access Live Chat. A generic message appeared on website advising you to check with Air Carrier if flight is cancelled, then inform Love Holidays via Manage My Booking that your flight has been cancelled. My Air Carrier will only deal with booking agent as per their policy. I am also concerned that if you select to cancel your own flight rather than the tour operator (ATOL/ABTA protected) cancelling due to not being able to fulfill would have a real impact on rights. The structure of the response management system is a funnel. You cannot ask your rights or your options and instead have radio silence and a simple set of instructions that lead to dead ends with only doorways open that end up transferring responsibility to the customer to cancel their own holiday as opposed to Love Holidays legally cancelling through inability to deliver paid for holiday. I have some additional reservations about their position (stated on social media) that they will first offer a credit note. A credit note would not automatically contain ABTA/ATOL protection and acceptance of a credit note may legally dissolve ABTA/ATOL protection should Love Holidays become insolvent. In addition through investigation I have observed Love Holidays are still advertising heavily on Google Adwords and accepting new bookings for the current no flight window. That coupled with instant request to pay after lost card meant missed payment is food for thought. In summary.................All inbound communication has been cut off (no telephone, email, social media messaging answered or responded to). Live Chat remains the only advised method of contact but is by own admission becomes unavailable should too many use. Funnel system directs customers to cancel own holiday and communicate with Air Carrier impacting their rights as preferred method rather than Love Holidays fulfilling legal duty to inform customers when they cannot fulfill and refund. Instead of issuing refund Love Holidays are offering a credit note (ignore fact it might not entitle you to same holiday as when Co Vid 19 over demand will soar and credit note may only cover part of cost of same/similar holiday) but acceptance of a credit note could remove your protections ABTA/ATOL and part of which would be insurance should Love Holidays become insolvent. I don't know legality of the actions of Love Holidays but the ethics and intent are highly questionable. Customers may face possibility of legal action and/or official complaints to trading standards which is what I am about to instigate now.”

Helpful Report

Posted 4 years ago

“I have a holiday booked with Lh on 27th may , I already had an email from Ryanair asking me to change my flight date they said it’s free to exchange but if the flight is dearer then we would have to pay the difference, we declined , we then spoke to lh they said if the holiday is cancelled we won’t lose our money we will get a credit note and if we don’t use it we will get a refund there has been no talk about people not getting refunds they didn’t know what I was talking about , silly people it’s all Over social media how bad they are , we paid on a credit card so hopefully we will get our money back that way , lh also said if we receive money back from Ryanair tell Ryanair to send it to lh then they will refund us , lol That’s not going to happen”

Helpful Report

Posted 4 years ago

“Would never book with this company again, disgraceful way to treat customers, they have broken my contract with them and refused to refund but only offer a voucher/future booking even though the UK has clearly advised AGAINST any unnecessary future travel indefinitely!! everyone is scared to book for anything in the future and who knows what the future holds not to mention it has been made clear that a vaccine will not be available for around 1 year and social distancing could be in place for a long time to come!! really Loveholidays!! get your act together, with holding people's money and holding people to ransom will NOT get you future business and I read that if you take a future voucher you are no longer covered by ABTA which would mean if the company goes into Administration you have lost your money anyway. I have tried so many times various ways to try and get someone to deal with my refund but their staff are definitely sticking to a script and if they don't like how the conversation is going they cut you off!! People are losing their jobs and struggling to keep their heads above water not to mention their families and keep them safe and need their refunds now to survive, do the right legal thing, the rules have not changed!! maybe you need to be watching MARTIN LEWIS Loveholidays!!! dishonest, disgraceful, disappointing.”

Helpful Report

Posted 4 years ago

“Avoid at all costs. Dishonest and disgraceful company. Fraudulently took a further £1200 from my account 15 days ‘after’ they cancelled my holiday, when I’m legally entitled to a full refund within 14 days. You can now only contact them on live chat, they avoid answering my questions and cut me off. They continually lie about the law and have tried to fob me off, saying I’m not entitled to any money back (even though they will get the flights and accommodation refunded). Do not use them. Ever.”

Helpful Report

Posted 4 years ago

“Disgusting no refund on cancelled holiday. Send nearly FORTY messages on line. Nothing. Not a penny.”

Helpful Report

Posted 4 years ago

“The WORST costomer Service ever! I've spoken to Nish today. He wasn't helpful nor nice. I didn't understand something so I asked him to explain it to me, but he just copy the message and past it over and over again. The customer care assistant should CARE about the customers but in this case, he didn't gave a damn.”

Helpful Report

Posted 4 years ago

“Awful, they make it almost impossible to Receive a refund on a holiday that’s cancelled. Will be boycotting this company after this is over now”

Helpful Report

Posted 4 years ago

“Holiday cancelled march re covid.still waiting rynair refund partof packafe but this goes to love as well.?! Lost all holidyto them only voucher.tried 2 chats took photos of rudeness and being told these are the rules!.credit card wont help as they not gone bust.stuck and stressed out 4 wks now”

Helpful Report

Posted 4 years ago

“Liners cheats and thief be warned go elsewhere”

Helpful Report

Posted 4 years ago

“They cancelled my holiday and haven’t given me a refund, I have sent 8 emails now and waited a month. Zero responses and zero solutions forthcoming, one of the worst companies I’ve dealt with. I have no choice but to take legal action”

Helpful Report

Posted 4 years ago

“Flight and holiday was cancelled by them and ryanair on 19th March tge following day I called them to be told a full refund within 2 weeks. 2 weeks later told only credit note but I don't want a note I want a refund as guaranteed by atol ? Told nothing I can do ?”

Helpful Report

Posted 4 years ago

loveholidays.com is rated 1.2 based on 2,373 reviews