loveholidays.com Reviews

Name: loveholidays.com
Rating: 1.18

1.2 Rating 2,369 Reviews

4 %

of reviewers recommend loveholidays.com

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1.2

Based on 2,369 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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loveholidays.com 1 star review on 13th November 2024

225

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My holiday had to cancelled because Ryanair moved my flight times which I was relieved about as it turns out the country ended up in red anyway. Loveholidays refunded the holiday part and withheld the flight money stating that they hadn’t received it back yet. After a month still nothing although Ryanair sent a email stating that it had left them to go to loveholidays. Loveholidays stated that they had issued a chargeback. Month later still nothing. Contacted citizens advice and they said quote package travel and linked travel arrangements regulation 2018, and funny enough they have now said I’ll have the refund in 14 days. Fingers crossed it’s worked”

Helpful Report

Posted 3 years ago

“No contact no refund”

Helpful Report

Posted 3 years ago

“DO NOT TOUCH THIS BUNCH OF COWBOYS. THEY WILL TOTALLY RIP YOU OFF. THEY ONLY GIVE YOU SOME OF YOUR MONEY BACK. THEY ARE THE WORST HOLIDAY COMPANY EVER. STAY WELL CLEAR OF THEM. YOU HAVE BEEN WARNED .”

Helpful Report

Posted 3 years ago

“We booked our holiday 22/07/21 to travel to a green list country for my wife and I and our 17 year old daughter. My wife and I are fully vaccinated but as at the time of booking under 18 year olds weren’t being vaccinated in the UK my daughter wasn’t. As such, and from what I had read, I believed she would need a COVID test prior to travel and booked this accordingly. When completing the required passenger locator forms on 24/07/21 it became apparent that Malta was unique from other green list countries in that every person over 12 years old travelling to the country needs to be fully vaccinated. This of course meant my daughter could not travel with us. I accept that I had made a genuine mistake but on contacting Loveholidays they refused to help in any way. There was no option to amend any detail of the holiday and if I cancelled I would have lost everything. I’m genuinely struggling to comprehend how they can sell me a holiday knowing full well that my daughter was unable to take that holiday. To date Loveholidays have flatly refused to take any responsibility for the mis-selling of this holiday and there has been no offer of compensation.Loveholidays have replied to this review and said because the holiday has passed there is nothing they can do. Well this is a load of rubbish because we contacted them before we traveled and they refused to help us whatsoever. I have the screen shots as proof. They even said they would keep my money for free and I should try and claim it back through my insurance. They are criminals committing daylight robbery.”

Helpful Report

Posted 3 years ago

“After being fobbed off regarding my refund i took this shower to the small claims court . Cost of execution was £60.00 which i was refunded when i recieved judgement in my favour( no brainer i would win ) The whole process is very simple and all done on line . Dont mess about raise a court claim.”

Helpful Report

Posted 3 years ago

“Certainly will not be using loveholidays again. We cannot go to our destination due to restriction requirements and we’re getting charged £533 to cancel our booking? This is 50% of what we’ve paid for the holiday. To think a company is still running their policies like this during covid is embarrassing.”

Helpful Report

Posted 3 years ago

“very bad compny dont use hard to get refund ,they take booking then airline change sedual all the time wait to manage my booking to chat and standard message you are in queing never get phone through,they never call you to resolve problem always been tricky to get cusomer money ,not recomended compny”

Helpful Report

Posted 3 years ago

“ABSOLUTE DISGRACE OF A COMANY DO NOT USE UNDER ANY CIRCUMSTANCES This company locked us out of our online account and when you call their hotline contact number they hang up saying they are too busy to take the call at the moment. When trying to use the online chat there was 37 people in-front of us in the queue. Eventually after 2 days of trying to contact them we eventually managed to via telephone after calling at opening time one morning although this was still a 1 hour wait on hold. We wanted to change hotels- online listed as being a free amendment. When changing to the new hotel but keeping the same flights etc this EXACT deal we wanted was listed on their website for £550 cheaper. Senior management refused to price match online and said there was nothing they could do. They had also cancelled our other hotel by then. We could not be refunded for our flights we had booked and had already paid over £400 for this so to keep the flights and book the new hotel we were forced into paying the £550 extra or lose the whole deal all together and have no holiday. This is blatant theft and throughout dealing with this company we were met with nothing but disgusting customer service. AVOID AT ALL COSTS.”

Helpful Report

Posted 3 years ago

“Holiday was put back due to Covid, ok that's acceptable, flight was changed to different airport but was non refundable! This was not acceptable. Talked direct to British airways as the flight was still booked via "Lime" what ever that is! They told me they couldn't discuss as it was booked via an agent "Love holidays" I finally had to cancel the holiday due to my wife's I'll health. I asked Love holidays to contact British airways for a voucher or to change flight dates. I just got a message from Love holidays saying the holiday was cancelled and I would receive a refund for just the hotel less £158 for admin etc. No mention of the flights, I will try to talk to them again but think I will get no where. It would seem that there are two separate bookings one for hotel and one for flight, it's not a package. I will never use Love holidays again”

Helpful Report

Posted 3 years ago

“LOV2196745U Never got a refund now they wont talk to me they kept my £702.00 Im going to take out a bank refund 76 Do not pay these people you wont get a penny back from them”

Helpful Report

Posted 3 years ago

“Absolutely terrible experience we were put through by Love-holidays, arriving to be informed by a Spanish builder the hotel we booked with loveholidays.com had been closed since December 2020, After the bus driver dumbing us outside a locked gate, with no knowledge about any change to our holiday? Or what to do next? Left outside in the baking heat panicking & left wondering if i had been completely ripped off by loveholidays.com? (Booked July 22nd 2021, 2 days before our holiday) Never again will I risk booking with this company or risk booking a stay with a coral hotel company, after loveholidays blaming Coral hotels for miss-informing them about re-opening on July 22nd 2021? Later i was informed by another guest that they had the same issues one week before we arrived, again being informed the sister hotel was still closed and offered this hotel as a replacement (one week before they travelled) So, both Loveholidays & Coral ocean view Costa Adjei Knew the hotel was closed & would remain closed, way before we made this booking yet failed to inform me or give me any option of a full refund or change of holiday. Sat outside on a wall in 32c heat i send a message to Loveholidays about the matter, to be called back, stating on July 22nd when we booked loveholidays were told the hotel was reopen from that date? And sent us to a sister hotel 25 minutes away, when I asked the sister hotel (Coral Suites) About the closure they also confirmed the hotel had been closed Since December with no intension of reopening any time within this season? This had been confirmed by 2 different staff, one from each of the two hotels and confirmed from another guest who had made the same booking one week before our arrival date, But the other customer was offered the change 1 week before arriving? We were offered nothing and NOT informed until mid-way through our flight! The rude customer rep i spoke with on the phone to love holidays, replied why have you not listened to your voice mails about the matter? Because i was on a plane! 2+ hours in to our flight on the date of our holiday when you decided to let us know? You cant offer us an alternative 2 hours after our holiday has started! While on a Plaine with no point of contact! One weeks Parking paid for; A hotel stay in Manchester for 4 people the night before, Fuel & travel costs, Holiday insurance, Emergency return flights home? You offered nothing! Not even a full refund! Not only is it illegal to change our holiday without us being offered a full refund under the right to cancel act, you blatantly lied to me in the phone call stating it was fault of the original hotel for not telling your company the hotel had decided to remain closed?! I refused your option of transferring us to the sister hotel and requested a full holiday refund as you had failed to inform us in time before our holiday started and by doing this had broken the law under the customer consumer rights act. I was then called back and told I had no right to a refund as a i had already used the flight ticket to Tenerife and only qualify for a part refund covering the hotel booking itself. Had i known you were going to fob me off with a different hotel the day before our travel i would have requested a cancellation and full refund. Then you break the law a second time by saying I still dont have any rights to a full refund & I’m offered a part refund of £250? Which I still dont have to this day! Feeling forced by your company to take it or leave it? while stranded in Tenerife without warning, and being told i will lose a huge about of my original booking price paid should I decline this offer and be prompted checked out of the hotel by loveholidays.com This is blackmail, being left with no choice to accept this after arriving in Tenerife is illegal under UK law. I have taken a video interview of this being confirmed by hotel staff, about your lies including a statement from another guest confirming you knew about the hotel closures 5- days before i even made by booking, you will be held responsible for negligence through the small claims court. So, we tried to make the most of this forced holiday, the rest of our party that come with us were quite worried we would not have any return transfers? So once again i had to contact loveholidays about this... I was told it will be confirmed in email to me and reassured me we would not be left stranded again when it came to return transfer? With less than 24 hours until our return transfer and still no follow up email or any kind of confirmation.... I contacted them again through the previous message conversation and asked for an urgent reply! Now starting to panic again! Morning of check out still no reply and nothing at the hotels transfer boards confirming any return transfer? wondering if we would be left stranded again and forced to pay for a taxi to the airport? Yet again stress levels peaking and running the holiday for second time. Only the day after we arrived home could they be bothered to reply about our return transfers? Very rudely saying provide proof of taxi receipt and proof that i made every attempt to contact the transfer company we used? And they would look in to the matter? We booked transfers with YOU loveholidays.com through a complete holiday package jus the same as the hotel you illegally ripped us off with. Not a third-party company! What kind of trust, if any? Is this for customers and 2 criminal lying companies? You will not get away with this.”

Helpful Report

Posted 3 years ago

“DO NOT USE THIS COMPANY…. They do not refund due to Covid despite website claims and have resigned from ABTA to avoid being legally liable for refunds. Many thousands of customers has lost hundreds if thousands pounds.”

Helpful Report

Posted 3 years ago

“Liars … told me that I can change my flight due to Covid , trued and told no can’t by Veuling go through Love Holidays, back to love holidays and they said no it is not a package so nothing to do with us !! Can not get through by phone and live chat 3 times then get cut off after waiting over an hour … keep away from them”

Helpful Report

Posted 3 years ago

“Your company is garbage and is stealing peoples money, I am being charged 400£ from my refund for canceling my holiday because it was moved to amber out of green even when I paid for the special covid insurance you offer which turned out to be a completely useless scam, The representative I spoke to was completely unhelpful, might as well have been talking to a bot.”

Helpful Report

Posted 3 years ago

“The review below this review is a pack of lies from a staff member who work for this disgusting out fit so members of the public be very careful when you book a package holiday you wont receive your money in full if anything goes wrong because they lie rob you and have your eyes out .and this is too the staff member who put the fake review below get back on turstpilot like you and some of you work collaegues do so and put fake reviews on they ,disgusting behaviour yet again form a staff member form loveholidays you should be ashamed of yourselfs robbing old age pensioners and disabled people”

Helpful Report

Posted 3 years ago

“I have used love holidays twice a year since 2012 and can honestly say I have had no problem with them at all I have always payed the price I booked for never anymore and the 2 holidays last year that couldn’t go ahead because of COVID I was refunded in full back into my bank for the hotel and was payed back direct from jet2 for the flights within 4 weeks I will continue to use them as I have no complaints and they have always communicated with us through email also we pay a lot less for our holidays”

Helpful Report

Posted 3 years ago

“AVOID AT ALL COSTS!!! Wrong flight dates, wrong board basis they pit us on all inclusive PLUS which didnt even EXIST, we arrived to our hotel and love holidays booked us for 2022! Luckily they could take us in and had a spare room but if they didnt we’d of been absolutely f*cked… couldnt check in to our flights which were already on a different day which love holidays did not tell us about. To get through to them is a challenge and a half as there is no answer on the phone and only a ‘live chat’ everything was wrong. Do yourself a favour and dont book with them!”

Helpful Report

Posted 3 years ago

“Keep changing my hotel saying my original hotel was closed yet friends that are there are saying different every time I ask for confirmation of my new hotel they keep sending me confirmation of the old one”

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Posted 3 years ago

“CONTRATAMOS UNA EXCURSIÓN AL COLISEO Y AL FORO ROMANO. NOS TOCO UN GUIA FANTÁSTICO QUE SE LLAMA DAVIDE BELLO, SABÍA UN MONTÓN Y ADEMÁS FUE MUY AMABLE, SIN NINGUNA PRISA EXPLICANDO TODAS LAS PEGUNTAS QUE LE HACIAMOS. TENGO QUE DECIR QUE LE PONGO UN DIEZ.”

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Posted 3 years ago

“No money back for my flights after they cancelled my trip worst customer service ever”

Helpful Report

Posted 3 years ago

loveholidays.com is rated 1.2 based on 2,369 reviews