Lowes Reviews

Name: Lowes
Rating: 1.57

1.6 Rating 777 Reviews

12 %

of reviewers recommend Lowes

Company Reviews

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Metrics

1.6

Based on 777 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been rebuilding my front porch on my home due to rotting wood. Lowes #1925 has been by go to store in Cornelia Ga which is almost 14 miles away. Many times I have gone to the store purchasing items sometimes duplicates, sometimes needing more, items not needed, too many etc. My Lowes card has been the primary source of purchasing items but sometimes I have forgotten my wallet so I paid in cash. Today June 9th 2024 I am almost finished in rebuilding my porch and I needed a few things to paint the floor with non-skid paint. I’m 70 years old and afraid of falling on wet or icy surfaces. The reason I want non-skid paint. I gather some items that I knew I wouldn’t need to complete my project. Several Items were returned with no issues. I have other items to return but am afraid they will be stolen as well by Lowes #1925. 2 items a sanding sponge and Mini wax wood hardener were issues. I had bought 3 cans of the wood hardener at various times. The csr told me he couldn’t find them to return with a receipt. Informed the clerk I had some receipts in my vehicle and receipts at home. Most often I used my Lowes advantage card but at times I paid cash due to leaving my wallet at home. No need to drive 28 miles round trip when I had cash in my pocket. I took both items back out to my vehicle and started looking for receipts. I remember the 2 items were purchased at the same time but I found a receipt showing the mini wax wood hardener. The sanding sponge was not on this receipt even though I clearly remember purchasing the wood hardener, sanding sponge and a few other things at the same time. He never said he needed the exact receipt only a receipt. I took the wood hardener with the receipt I found back to the return desk. Even with the receipt he couldn’t find them. Lowes camera caught me twice entering the store with the wood hardener $19.98. The store manager acknowledged that the cameras recorded me twice entering the store with the wood hardener but the receipt I found in my vehicle showed returned. Obviously it was not the right receipt. The store manager refused to hand me the wood hardener backing away when I reached for it. Stating the receipt I had provided showed returned. OBVIOUSLY THE WRONG RECEIPT. Refused to give me my wood hardener, store credit for items I intended to purchase to paint my porch floor. It is an undeniable fact I walked into the store twice with the $19.98 wood hardener. Why did she refused to let me leave with an item that cameras show I entered the store twice? Why did she not tell me to return with another receipt ? She never asked me if I had any other receipts. If she had I would have told her I in fact had other receipts at home. It was my intention to take the wood hardener back home and look for another receipt as well as make my purchases for the day. Perhaps it was the way I was dressed. I had been working on my porch and my clothing showed I had been working. I’m not some derelict. I am in fact a 70 year old honorably discharged Vietnam Era Veteran, never been arrested and in my life I have received 2 tickets. One when I was 19 years old for speeding and one for being on my cell phone. Georgia laws regarding cell phone is different than Texas where I lived for 25 years which allow you to be on your phone if you are stopped. I’m not going to get dressed up to go to Lowes and come back home change clothes to continue working. Needless to say I was furious and the cameras will show I was furious. She stole from me and smiled about it. Let me tell you what this has cost Lowes. The wood hardener was stolen from me by the female who claimed to be the store manager and it is my intention to let everyone know what occurred. Tile has been ordered to tile my kitchen floor. Plumbing has already been installed to switch from an electric stove to propane stove. I’m merely waiting for a phone call the tile is in . It could be next week or a couple of months from now. The tile is from Italy. I need a large quantity of the tile so I’m not going to run to different stores piece meal the tile . I want the same run number for color uniformity. These are the following items I intended to purchase from Lowes #1925. backer board waterproof 35 pieces 24.98 =874.30 backer screws 3@ 34.98=104.94 backer tape 5@ 7.88 =39.40 ready mix mortar 4 @ 32.99=131.96 ¾ round white 8 ft 7.84 =54.88 Unfinished 3/4 round 8 ft 6.88 =48.16 Grout 3 @ 34.98 =104.94 Tar paper 2 @34.98 =69.60 Propane 30” 5 burner self-cleaning air fry $2000 $3428.18 Deborah H Schimek”

Helpful Report

Posted 10 months ago

“It is really sad that lowes has chosen to not have cashiers at there stores,I was at the lowes in iowa city ia and not one cashier because they went to self check out,when I asked a employee for assistance they wouldn't help and said everyone is going to self check out and it was the only way to go,they were actually very rude about it,so I left my cart full of what I had and went to a store that actually had people that would check you out,I am canceling my lowes card and will not go back”

Helpful Report

Posted 10 months ago

“Lowes is a terrible company. I opened a business account to help faciolitate a contractor doing work for our office on a project. Despite the fact that we made a payment in full for almost the entire credit limit, and the money was paid to Lowes for almost 2 weeks, our contractor was not allowed to purchase more material. After an impossible call; with customer service, they still did not release the funds, despite the fact that the payment was already made. Horrible service, something out of the 19th Century. Just riduculous and a little like fraud sine they took my money already.”

Helpful Report

Posted 10 months ago

“I went to purchase a dishwasher that Lowes offered a $150 rebate. However the rebate required me to switch electrical providers that would have resulted in a $250 cancellation fee. The new provider’s rate were twice what I was currently paying. So the rebate would cost about $2200 my first year of the contract. It’s shameful that Lowes would offer such a bogus sham rebate.”

Helpful Report

Posted 10 months ago

“Lowes VB. I am sure all Lowes are the same. Ordered refrigerator and had it delivered. There is a dent in the side and the doors were not even in the front. There is a dent in the front also. I will never again buy an appliance from Lowes. I will always buy from an appliance store. They never bring a product with flaws. Lowes did twice, unfortunately we did not notice until after it was delivered. Lesson learned.”

Helpful Report

Posted 10 months ago

“I tried to return 3 valves that my nephew bought for me that were the wrong valves. Because he threw the receipt away, Lowes refused to allow me to exchange, return or even an in store credit. Worst company policy I have ever heard of. What a terrible company to buy from.”

Helpful Report

Posted 10 months ago

“I purchased a kitchenaid dishwasher 11/27/23 and spent $908.46 it stopped working and no I didn't purchase extended warranty. When I called Lowes 1745 Tamiami Trail, Venice, Fl the woman that answered was beyond rude and said it wasn't Lowes problem, I asked for suggestions on repair companies and she stated she didn't know any, when I said my Lowes in Iowa had list of companies she then came up with a phone number to call. I wish I had read Lowes reviews before I spent over $900.00 dollars, our business is also a pro member with Lowes.”

Helpful Report

Posted 10 months ago

“I should have read the reviews before I shipped here. I have been buying appliances from Lowes for years. I have had excellent service. This is my last purchase from Lowes. They will not do a thing for you if your purchase is 1 day beyond 30 days. The Customer Service is terrible. They answer the phone and hand up on you. Read the reviews before you shop here.”

Helpful Report

Posted 10 months ago

“Bardstown lowes went there last night and no one would help in lumber last week they had a guy name Matthew and he would go out of his way to help anyone he was actually doing everybody else job loaded a whole pallet of concrete for me by himself they need more worker like him . Manager stand around like there to good to work”

Helpful Report

Posted 10 months ago

“I had a bad time for $3.17 dollars, I bought two very large hooks and came to exchange them for smaller ones. It's not that I wanted the $3.17 dollars. Unfortunately I couldn't find the receipt, I paid in cash because it was such an insignificant amount. That was at a media show at Lowes in Royal Palm Beach, Monica didn't even want to listen to me, she treated me like trash, I asked to speak to the manager Debbie, she also came with an attitude, at least she let me explain that I wanted a smaller hook. After showing my license, she gave me a credit. What I changed cost that same $3.17. That's why I never go into Lowes, they are very ridiculous. I imagine if it had been $20 dollars, you can see that they are faltering, homedepot never makes those ridiculous things for $3.17”

Helpful Report

Posted 10 months ago

“I ordered a fence for my yard . I spent a total of $8000 dollars. I ordered it in April we are now at the end of May. They delivered half my product that is sitting in my drive doing nothing . Im still waiting on 30 post and caps. Ive been on the phone with corporate and managers of the store sales team members the contractor and no help with getting the product i need . Iam at war with all my neighbors because i was told to take down my fence and now they all have walk their dogs everyday. This company is horrible do not do business with . Hire someone private. I even had managers from the west windsor store in N.j. walk away from me while i was on the phone with sales team his name was Rob . I left the store very upset. I want to cancel the order but i feel i will loose more then gain at this time . I will never ever do anything with company they all are trained to lie to their customer especially when they say we will call you in 2 days with answers. I highly warn everyone.”

Helpful Report

Posted 10 months ago

“I had an acct with a credit limit of a whopping $179. for 2 years. I was never late on a payment here, or any of my charges. I lost my card and called to get a replacement and was informed my acct was closed a month ago because they did a periodical review and TransUnion said I have too many open cards with high balances. Never missed a payment on anything. Menards just gained a new customer, along with all my family. Their prices are better on most merchandise anyway.”

Helpful Report

Posted 10 months ago

“It’s Mother’s Day, and it’s get my new refrigerator delivered. Two large men, claim when they go to move my old refrigerator, they can’t touch any copper pipes!! They hand me the wrench to undue the piping from my old refrigerator. I am a senior citizen, woman and in a dress!!! I was furious and crying. Water came out of the pipe, the water line was hooked up. I didn’t know it was. I never had an ice maker attached to my old refrigerator. The two thugs just stood there doing NOTHING! I turned the main water off, not knowing where the shut off valve was. Now what!! Without knowing where the water line was, I had to take the wrench and attach my old refrigerator line back up. I was on my hands and knees again. The younger of the two, finally grabbed the wrench from me and tightened it up. No one ever mentioned this would be an issue and WTF, there are copper pipes all over the place! How rude and disrespectful not to do this for me. They left the new refrigerator but also the old one. I had to hire someone else to cap off my old refrigerator. Now Lowe’s will not be picking my old refrigerator up until next week!! Lowe’s your level of customer service sucks! You hire these 3rd party delivery companies. I hold you accountable.”

Helpful Report

Posted 11 months ago

“I bought a power washer not even 2 years ago. After 3 uses of this Simpson Honda brand 3200 gas washer, it is leaking in places I didn’t think it could. Of course, you have 90 days to return and can buy an extended plan. The Bloomfield, CT Lowe’s was horrible. It took me 1 hour to speak to a human being. Then I got the typical BS. The manager admitted making like $15/hour and treated me like I was bothering her, not looking for anyway to help. Welcome to modern America. After 3 uses, my $400 investment is useless and Lowe’s does care. These workers make minimum wage and could care less.”

Helpful Report

Posted 11 months ago

“Worst customer service ever received my item damaged and it’s taking forever to get it fixed would never use Lowe’s again only Home Depot and would tell everyone to do the same. If I could give zero stars I would.”

Helpful Report

Posted 11 months ago

“bought a washer and dryer delivered and hooked up well tried to hook up the dryer and wired it wrong electrician said he couldn't explain why the house didn't burn to the ground but be thankful so after almost 1300.00 later and now going on a month of trying to get the right person on the phone they say there reimbursing me for money spent to fix their mistakes there say look for a check in the mail with in the next 5 to 7 weeks wow bet they wouldn't wait 5 to 7 weeks for you to pay them just saying and now found out if your LG dryer is not vented with metal stove pip and you have a problem with in the 1st year and LG comes out they will void your warranty lowes does not let you no this but if you look on home depot website they have a very nice video an how to do it correctly but don't look on lowes website because there is nothing there that even says that is the way LG wants them hooked up long story short do not buy appliances from lowes”

Helpful Report

Posted 11 months ago

“If ordering anything via delivery; try Menards. Lowes is horrible and accepts no accountability. Madd a order the 8th for the 11th. Even scheduled the delivery via the phone to verify. 11th arrived and now show, no call, nothing. So I check email only to see they rescheduled it for the 25th. No call of notification or anything. So I call the ask them wtf. Then they said they have it scheduled for the 21st. Christ on a crutch. They try to blame miscommunication. I say BS there was no miscommunication I now have 3 emails with 3 different delivery dates and a huge ass hole in the side of my house waiting for material to add the balcony. I can only i.agine the water damage that will occur and I will have to deal with due to thier inability to run their simple logistics. No one is stupid enough to open up a house 3 weeks before delivery date. But opening it up a day or 2 prior is normal. Like I said I would recommend Menards. At least they contact u via phone email and text when they change schedule. But as a home owner, I would NOT trust Lowes to thier ass to the toilet. Florence KY location.”

Helpful Report

Posted 11 months ago

“I’m very disappointed in this company . This is the second time I placed an order for appliances and an issue occurs. This time a day before the delivery of my fridge the order was cancelled. Now what’s upsetting is I made arrangements for this fridge and my order was not fulfilled even though delivery was confirmed a few days before. I believe because I caught the fridge half off they didn’t want to honor it. No one even tried to rectify the issue. I will never ever order anything else from Lowe’s .”

Helpful Report

Posted 11 months ago

“Congratulations Lowes! I never write reviews, but this level of corporate stupidity and lack customer care requires a review. I came in to return 3 tubes of OSI, a common caulk product, because I accidentally bought the wrong color. I told the customer service girl (I say girl because she couldn't have been over 18) that I could just take a credit because I was going to literally exchange these tubes for white. First she told me that "we don't do that anymore". Why? "I don't know, just a policy change, I guess." Okay, what are my other options? I don't have the receipt and my card that I use for home reno purposes was recently stolen and subsequently replaced, so when we tried to bring up my purchases with the card number, it didn't come up. So she tells me that they can't take it back. Add to that, the fact that the require me to scan my husband's military ID if I want to buy anything using his military discount. So, all the way around, Lowes has figured out how to 1) alienate good customers with poor customer policymaking, and 2) hand business to thier bigger competitor, Home Depot. I never thought I'd be singing Hone Depots praises, but by contrast, they are much more sensible with thier customer policies and service. Bye bye, Lowes. Thanks for nothing.”

Helpful Report

Posted 11 months ago

“I bought a $200 tool that boasted a 5 year warranty. I used it exactly 5 times. Lowes refused to help because I didn’t buy the extended warranty at the time of purchase. I just wanted to exchange it for a tool that worked. I had a valid receipt and the tool was in the original box. Lowes is the sole local vendor for Kobalt tools. Eff Lowes. Eff Kobalt. They are LIARS”

Helpful Report

Posted 11 months ago

Lowes is rated 1.6 based on 777 reviews