Lowes Reviews

Name: Lowes
Rating: 1.56

1.6 Rating 675 Reviews

12 %

of reviewers recommend Lowes

Company Reviews

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Metrics

1.6

Based on 675 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

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“I am so tired of when checking out I have an employee looking over my shoulder or getting in my way as I am checking out. It is beyond obnoxious! If I need help then that is one thing and I will ask.”

Helpful Report

Posted 1 month ago

“Very very dissatisfied. Customer went to Lowe's in buckhorn Pennsylvania purchased a refrigerator and dryer. Paid $1000 estimated delivery. 24 hours. The associate Josh, Josh. Wrote the wrong phone number. Wrote the wrong address. And submitted the order. Waited all day for my delivery. Contacted Lowe's. They knew nothing about me. But they still have my $1,000. Now telling me it will be 48 plus hours before they can even tell me if I get my stuff or not. Even though they have my $1,000, the people in the store clearly need more training or they just don't care. Will never shop Lowe's for appliances again.”

Helpful Report

Posted 1 month ago

“If you’re thinking about getting new garage doors do not go to Lowe’s it will take 3 months they don’t tell you that they will you it will take 30 days. What they do they have an outside contractor who is supposed to call you to come take measurements. The problem is they don’t call you and when you call them the owner of that company do not return your call and the reason I said the owner is because when you call it’s cancel phone number and it goes to voicemail. Anyway the customer service is really bad don’t even waste your time just save the headache and hassle by doing business elsewhere”

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Posted 1 month ago

“Lowe's in Carbondale Illinois refuses to stand behind their products I purchased a washing machine Whirlpool and had delivered machine makes loud knocking noise numerous calls to the appliance department and the customer service department and corporate and whirlpool they all refuse to correct the issue Lowe's is a disgrace”

Helpful Report

Posted 1 month ago

“Tried to create an account. But every code sent, I put back in same number. But it said wrong otp number. 3 times 3 codes . I gave up . So with no problem at all I created a home depot account. Thank you home depot and I get 10 % military discount. Hey Lowe's fit your app.”

Helpful Report

Posted 2 months ago

“At Lowe's in Johns Creek, GA, I ordered a Pella sliding door on October 16 with the promise that it would be delivered within 28 days. When I had heard nothing for 33 days, I went online to Lowe's Check Order Status. Unexpectedly, my order could not be located, by order # or phone #. I then went to the Lowe's store and inquired at Customer Service. The order could not be found in Lowe's records either. After a few different managers investigated, I was told that the door "had been ordered" despite no record of that and that it would be delivered within a week. No guarantee or proof was offered. When I requested a refund instead, I was told that my credit card had not yet been charged. In spite of showing my receipt, I had to return home to print out my credit card purchase documentation and return to the store to be very reluctantly given a refund. BEWARE of placing a special order at Lowe's.”

Helpful Report

Posted 2 months ago

“This is my second time in 9 years trying to do business with lowes. I purchased a refrigerator and was told they'd call to schedule a pickup. In stead I get an email with a 10 hour window. Tried to narrowing the window for work reasons. I was told that's the policy. I guess they forgot to tell the sells team. No respect for working people. Order was canceled”

Helpful Report

Posted 2 months ago

“Went to 6 stores in Philadelphia and knew Jersey. We can’t get Levolor blinds cut to size. Either the machine is broken or no on in the store knows how to do it or the person who tried to do it did it wrong. What is wrong with lowes. How can you sell these but we can’t get them cut to the right size?????? We spent a week driving from one store to another without any success. Don’t buy at Lowes”

Helpful Report

Posted 2 months ago

“Cannot call store & talk to a person!!! Tried numerous X!😩. ordered a Frigidaire dishwasher, & what appliance person told me about delivery/installation within 2 weeks turned out to be 4x as long. Still have not received. VERY dissatisfied.”

Helpful Report

Posted 2 months ago

“I purchased a refrigerator on the Lowes credit card and was told that if there was a sale with-in 30 days I could call and get the price match. When I called I was told by manager, Shiannia, that the price could not be match because now the promotional discount of using the credit card would not apply to a sales priced item. Even though right on the website it advertises the sale price with 5% off using the credit card. I would never purchase from Lowe's again, horrible customer service.”

Lowes 1 star review on 11th November 2024

Helpful Report

Posted 2 months ago

“I purchased a complete home new premium window install of Pella windows. The install crew managed to ruin the freshly painted interior walls of our home, only install 80% of the windows, leave gaps in the trim to window surface almost large enough for a mouse to climb through, ruin every custom made supplied sill and signed the job off as complete! I must stress this contract was to replace All the opening windows in the house! I should have hired a bunch of 9th grade kids! They would have done a better job! After spending almost $70,000 on new Pella windows with installation, our home has more leakage around the windows than with the 50 year old windows! There is No pride in workmanship! Installers very frugal with insulating foam! I think they only used 1 can for 13 windows! Why insulate if the customer can't see it? I feel abused! My wife and I feel as if we were robbed. As far as the Lowes customer satisfaction warranty, they have Extremely good customer service representatives. However, the excellent service ends there. Not only does Lowes not honor their warranty, but I requested a different installer after the first day and was denied every request! I begged more than 4 times for a different installer! Lowes will not even respond to my phone calls! Promises are made by customer service reps and then never followed through. They got my money! I am nothing to Lowes except someone to ignore..”

Helpful Report

Posted 2 months ago

“I purchased all new premium Pella windows from Lowes because they claimed to have a team of expert window installers. Little did I know that this Expert team traveled for 2 hours one way to install the windows in my home. Apparently, they could not get work any closer to where they lived! They caused so much damage to our freshly professionally painted interior of our home. And then just said, we don't paint or fix drywall. I stated, you caused it! They did not repair it! In fact, they only installed 80% of the windows i purchased and paid to have installed by their experts! My home is now draftier than it was prior to spending nearly $70K on new windows! And, they refused to instal the windows handles and special hidden screens! Lowes does have the absolute best customer service reps and the worst installers. They have big hammers with long handles and they really use them! The house shook! I have about 50 hours in cleaning up after them! I am of the opinion the expert installers are actually a demolition team taking a break. Based on their actual job site work time, I think they gross about $250 per hour.”

Helpful Report

Posted 2 months ago

“For over 4 months, several phone calls, live chats and messaging...I have been unable to get the statement service and my site access straight. The last phone conversation i had i wanted to pay all of the account down, as i once again did not get a statement, after i had told them in a previous conversation to send statements via regular mail. Long story short, they have consistently screwed up this billing, consistently screwed up my access and have consistently avoided any and all accountability. After i had supposedly payed the card down (was not even all that much) I get another 'late notice more than a month later for $12.71...absolutely no indication what it was related to, except a small fee and interest amount. I am canceling this card and I will not step through those doors again. I had an 'excellent' credit rate, now I am below 700 because of TWO reports these fools have sent in. Horrible service and damaging impact, typical corporate response.”

Helpful Report

Posted 2 months ago

“I put Lowes on my store of last resort months ago due the forced self checkout. Lowes store is very close to me but I will go to Ace or the Depot first. Yesterday I had an emergency as the landscape guy broke my water line. Went to Ace but they did not have the PVC fitting I needed, so due to the emergency nature of the problem I went to Lowes. At Lowes I went to the PVC area only to find it fence off. No one was working in the area so I went around th barrier and picked my fitting. As I was walking to checkout an employee chastised by for going aro7nd the barrier. I asked why was the aisle blocked off when no one was working the area. No answer. Got to the kiosk and entered my phone number as I am retired military and previously register with Lowes. My my name pops up and the attendant wants to see my ID. I show her my military ID, not good enough wants to see my drivers license, show her my license, not good enough she wants me to take it out of my wallet so she can see the back. Mint you I am buying a 3 dollar fitting. This is a prime example of Lowes not being customer freindly.”

Helpful Report

Posted 2 months ago

“If I could give them a negative number I would they are the worse company I have ever dealt with and will not again I am about to cancel the order and go to Home Depot”

Helpful Report

Posted 2 months ago

“I spend thousands of dollars at Lowes, service is spotty but up till today not terrible. Live is Sarasota and the hurricane destroyed several appliances. On 10/23 I order a new dishwasher, not an inexpensive one at that. After waiting a week for the installation, when the time came, no show. No one called from Lowes to tell me there was an issue. I called the installation company, they stated that the installer went to the store to pick it up and it was not there. They informed Lowes, who neglected to call me. I called them, after waiting on hold I finally spoke to customer service, they were unable to explain why I was not contacted and that they told the installer to the wrong store to pick up the dishwasher. No communication just meaningless apologies. Even though they have a 2 day policy for missed deliveries they are now telling me they can't deliver the item for 7 days from today. My advice to you is to do business with a local retailer, not a big box store that cares little for their customers. If you look at the reviews of Lowes you will see that this is a common issue with Lowes and they have very low satisfaction reviews.”

Helpful Report

Posted 2 months ago

“Renovations Plus Water Heater Installation - Disappointing and Unsafe Service We trusted Renovations Plus, arranged through Lowe’s, to install our water heater, expecting a professional job with safe, high-quality materials. Unfortunately, they cut corners by using a standard metal pipe instead of the required copper, likely due to poor inventory. As a result, we’ve been unknowingly using water with potentially harmful metal particles for our family’s showers, dishes, laundry, and even our pets’ needs. We only discovered this issue when another contractor pointed out the improper installation. He also noted that some connections were left loose, causing leaks that needed tightening. Clearly, the installation was rushed and lacked proper oversight, which leaves us questioning whether they rely on mistakes like these to secure future maintenance work. To make matters worse, neither Lowe’s nor the third-party installer is taking responsibility, leaving us with an unsafe setup and no accountability. This is not the kind of service that prioritizes customers’ health and safety, and I would strongly recommend looking elsewhere if you value quality and responsibility in your home installations.”

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Posted 2 months ago

“Ryan Neff is the best Sales Soecialist I ever had!!! Thank you soooooo much! You did a great job. Still not finished. We will meet again. ! He knew a lot, he took care of every concern we had. He listened and found solution for our kitchen plan. Milton flooded our home in fort Myers. So we have to rebuilt the kitchen. We went to LOWE‘S in Estero , 10070 Estero Town Commons, Estero 33928 Best regards Moana Bolfeta”

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Posted 2 months ago

“Bought a dishwasher back in 2021 and also purchased the 3 year extended warranty. Fast forward to 2024 and it is in need of a repair. Had the repair done on January 19, 2024. Warranty expired on September 7, 2024. Now the dishwasher is faulty again with the same codes that was "fixed" in January, I call and they refuse to fix the issue because the warranty is expired but said that I can purchase another extended warranty. I just tried purchasing another warranty and was told I cannot because the appliance needs a repair. Tried telling them it is the same issue as before and they don't seem to care. Lowes customer service and the extended warranty program are the absolute worst. They do not care about the customers at all. They only care about $$$. I'm sorry but unless you make the customer happy, the money will not continue rolling in. It will go elsewhere.”

Helpful Report

Posted 2 months ago

“I’m in the process of recarpeting my home so I’m doing it in stages, first purchase went fine, when I was notified that the next purchase was ready to pick up I had my installers pick it up and install it, after they had finished I went to look at it and it was completely wrong, 3 trips to the store speaking to management was a complete waste of time, called the store manager and left a message and never heard back, called corporate and was told they would contact me in 24 hours and that was over a week ago, $1500 dollars down the drain, I will never do business with them again”

Helpful Report

Posted 2 months ago

Lowes is rated 1.6 based on 675 reviews