Lowes Reviews

Name: Lowes
Rating: 1.56

1.6 Rating 651 Reviews

12 %

of reviewers recommend Lowes

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Metrics

1.6

Based on 651 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Lowes 1 star review on 11th November 2024

Anonymous

Anonymous // 01/01/2019

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“I want to thank Tom for all his help, he goes on and beyond to make his costumers satisfied. Tom you’re the best, thank you for all your help!”

Helpful Report

Posted 2 months ago

“Absolutely the worst Lowe’s ever been to. Customer service absolutely horrible especially the guy in the pro desk, absolutely rude, raises his voice a customers will never shop here again and their price gouging people for hurricane supplies”

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Posted 2 months ago

“I went to my Lowes store here in Salisbury to find a cordless nail/Brad gun . I found one I was interested in but there was no price . A young man that worked there named Preston stopped and asked me if I need help and I know nothing about tools so I said yes . Preston explained that the nail gun I was looking at by the time I got it , the battery and charger would be close to $300 . We'll I could not afford that so said goodbye to Preston and went on my way . About 5 minutes later Preston walked up to me and said he found a nail gun that came with everything I needed all together for about half the cost of the previous one . We'll turned out the model he had found was way, way better 5han the one I had been looking at earlier . Thank you Preston very much. Edward M. Kirk”

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Posted 2 months ago

“I Love Lowe's Employees and Supervisors. I got off work doing a Double shift and was sleepy, very tired. My day had to keep going for another 4 hours. Went into the Concord Lowe's, with my New Landlord. I asked for a Payday candie bar, I needed sugar The employee , I believe her name is Susie went around the check stand and grabbed a Payday for me. I said " Who does that these days". I told her Thank you so much , I just moved here and got off work and am exhausted. I asked her to find her manager, I want to compliment your work ethics The Supervisor ( Charles) I believe his name is came over , I told him Thank You for hiring such a considerate human being to work in the Front To my surprise Charles was even over the Top with Great Customer Service. He gave me a plant for my new house and told me Welcome. I Love Great Customer Service. I will spend my money anywhere that gives great Customer Service. I told Charles I was going to contact their headquarters and Compliment this Store. I want to hear and they have been given an extra compensation. I will follow up. Many stores are losing customers because of faulty service. I want this store to get a Free lunch as a Thank You. Lowe's your staff is a higher level of integrity and ethos. This is my to go store now. I will buy all my products at Lowe's. Thank you for excellent choice of Hiring The Best. Tina Flores”

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Posted 2 months ago

“There was no one checking out at the store I went to that told me to check you stuff out yourself. I told they could keep the items and I will not be shopping at Lowe's again.”

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Posted 2 months ago

“Please don’t buy from Loews appliances our Samsung refrigerator has been out for a month and now 8 more days before a repair technician shows up 2500 dollars for this fridge and no refrigerator and nobody in this area to repair it the closest repair company is 300 miles away demham springs Louisiana on live in Greenville Mississippi Lowes please help 6625375277”

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Posted 2 months ago

“Lowes delivered a new fridge. It works great. They did not remove the old fridge. They left it on my lawn. I'm not happy. They tell me that they'll remove it for a price. This was not mentioned at the sale.”

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Posted 2 months ago

“This is the worst place for installation and any projects, bad customer service. I started a projects which is window installation with them, window colors came wrong,bad installation, wrong sizes very expensive. It's been 4 months since they promised to bring a refund and the original window, I don't know if it's gonna come tomorrow or next ten years. Worst is we r still paying for it. New homeowners beware of their installation team.Either they give you some incompetent company or you will have no one to talk to..customer service trained to lie to you and prolong your frustration. I wish I could give them negative half star..”

Helpful Report

Posted 2 months ago

“Going with the recommend Lowe’s cabinet installers for kitchen was the biggest mistake. Maria Franco at Westminster Colorado store and Schuyler Cabinets were great but Overhead Garage was unprofessional, incompetent company that should stick to installing garage doors. They said they had 40 years of experience and installed our cabinets perfectly but didn’t read the plans written by Maria Franco the Lowe’s Designer. Four cabinets placed in the wrong area. Wrong crown molding, floor molding, no fillers were used, island cabinets not square or leveled. We had to hire another cabinet installers to correct numerous mistakes. Many things we could not correct. Find your own installer!”

Helpful Report

Posted 2 months ago

“Service plans for appliances are worthless. Bout a 5 year plan for washer. At 4.5 years, washer constantly out of balance. They sent someone who ran a test cycle - with nothing in the tub & said there is nothing wrong with it.”

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Posted 2 months ago

“I was scammed over €818,717 by someone I met online on a fake investment project. I started searching for help legally to recover my money and I came across a lot of Testimonies about theresachinRecovery Experts. I contacted them providing the necessary information's and it took the experts about 72hours to locate and help recover my stolen funds. I am so relieved and the best part was, the scammer was located and arrested by local authorities in his region. I hope this help as many out there who are victims and have lost to these fake online investment scammers. I strongly recommend their professional services for assistance with swift and efficient recovery. They can be reached through the link below. Email: t h e r e s a c h i n 1 2 1 2 (AT) g m a i l . c o m Call/WhatsApp: + 1 2 3 4 3 0 0 1 5 4 4”

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Posted 2 months ago

“I been a Lowes Prefer customer since 2008. B careful not to buy appliances with them go to Home Depot instead.”

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Posted 2 months ago

“We bought two boxes of white hexagon tile to lay in our bathroom floor. After laying tile, we couldn’t tell that there was a slight difference in the tile color until the grout was put in. We took the receipt back to Lowes and showed them a picture of the difference. They would not refund us the money and got this who story about lot numbers and how they could be a slight different in color. We will not buying from Lowes again. This is a warning to others. Buyer beware. I tried to upload a photo but couldn’t.”

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Posted 2 months ago

“Never buy from Lowes especially appliances they hire shady installers who scam money from you. This installer tried to get money from me even though we paid for installation. When I refused to give him cash he called the cops and said I assaulted him. What a scumbag liar pretty much tried to ruin my life. Beware of Lowes installers, go somewhere else For appliances. nea”

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Posted 2 months ago

“Never never go to. Lowe’s We. Bought. A. Generator. And. We buy. The. Guarantee. And. Still give. Problems. Better. Go to. Ace. Or. Home Depot”

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Posted 2 months ago

“I bought flooring at Lowe’s in Opelousas Louisiana, the cost was over $4000.00 because we had it installed. But Lowe’s in Opelousas didn’t have everything we ordered they sent part of the order to Lowe’s in Crowley Louisiana. When we bought the flooring we were asked if we had large furniture to move and we told them we would move it ourselves. But they charged me $95.00 anyway. Well, when the installers were done with the first part, one of the installers asked my husband if he wanted him to help him put my couch back in place ( my kitchen and living room is connected and they took maybe 5 steps to place my couch back ) it took some time to get the issue resolved and still charged me $45.00 for that. So I’m very upset because someone messed up with my order so it took some time to finish my installation. I never complained, I waited patiently. But after all of that, they had the nerve to charge me $45.00 to move about 5 steps to put my couch back in place after he offered to help my husband. So now I’m planning on closing my account because that does not make sense to me.”

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Posted 2 months ago

“this should not deserve any recognition, lows delvery is the worst, with no phone customer support, the delivery at their own will and time, they blocked my garage door twice, they broke my items, just go to another appliance store to avoid headaches n receive wrong items,”

Helpful Report

Posted 3 months ago

“I love Lowes but not Lowes delivery. I know that you should never say never but if I can help it I will never use Lowes delivery again. Last week was a clown show. First they delivered the wrong appliance. The appliance I purchased was gray without any knobs or dials and the appliance they delivered was white with knobs and dials. They came back the following day picked up the wrong appliance and delivered the right appliance. My husband was home and tested it and said it was defective. He tried to flag the driver down but they kept going. He called me and I called the driver back. They come back to the house and gave the wrong advise. They told my husband to test the appliance again. They said we had 7 days to return it. They did not leave the owner's manual. I called them back and they asked me to text my address because they know I paid for the manual and drop it off. After an hour I texted back and said don't forget to drop off the owner's manual and they texted back "YouTube it". I was so pisted I went to the store and that's when the salesclerk told me I only had 48 hours not 7 days to return an appliance. After that they were supposed to pick up the appliance on Sunday and deliver the new appliance between 11:30am - 3:30pm. I get a call early Sunday morning and call them back and was put on hold for nearly an hour. I finally got someone about 1:30pm. Lowes delivery told me that they didn't have any notes on my appliance and would call back. They call back about 30 minutes later and said it was too late. They couldn't deliver the appliance because it was past the 48 hour window and they would pick it up on Monday and I would have to purchase a brand-new appliance. Okay, so now you know the correct amount of time I have to return an appliance when your delivery person said it was 7 days. And also now, you have plenty of notes and sound like a robot when I ask questions. On a scale of 1 to 10 I give them a negative 10. I do not recommend using Lowes delivery.”

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Posted 3 months ago

“Went to Franklin, Tn location. Worst store in Tennessee, with no interest in helping their customers. Go to HOME DEPOT!!!”

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Posted 3 months ago

“Been waiting in wire department For 30 minutes. Had a associate Paige but no one cares to wait on people on Saturday. Need help button apparently doesn't work”

Helpful Report

Posted 3 months ago

Lowes is rated 1.6 based on 651 reviews