Lowes Reviews

Name: Lowes
Rating: 1.57

1.6 Rating 676 Reviews

12 %

of reviewers recommend Lowes

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Metrics

1.6

Based on 676 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never use Lowe's there corrupt and if you didn't know don't buy a mower till you plan to use it because it is a set up. They sold us a mower in April went to use it in June and paid 400 for a warranty the mower wouldn't even start we charged the battery then ten minutes later it started smoking and wouldn't start there horrible they wouldn't do nothing for us but offer to refund it and even had the nerve to tell us that we still might have to pay to get it fixed because our warranty doesn't cover it. Why do you pay for a warranty? I rral. If anyone was in our shoes you would not accept this mower because we paid for a 3000 dollar new mower and this isn't a new mower. A new mower starts when you go to start it and don't blow up on you. Never shop here Springfield ohio location manager name Ashley is the most disrespectful unprofessional manager I've seen. You guys this is from experience. They did this to my 85 ll6 year old grandma it broke down June 1st took them 2 weeks to cone get it and thry siad teo weeks to fix it. 😂 It's just when you shop at Lowe's you expect the best and far from the best. We've contwcted state attonrey general bbb consumer affairs and Lowe's at least 20 times with no sympathy from Lowe's or even ownership for being in the wrong selling us this mower. My grandma's cried everyday since June 1st because of these people there corrupt.”

Helpful Report

Posted 6 months ago

“Customer service is the worst they don't know how to answer the phone. I think these big businesses should take all of their phones out in put them in the garbage because the workers don't answer the phones anyway.”

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Posted 6 months ago

“They just delivered and installed a new LG washer. After install people left my wife started a load. Water poured out all over the floor. I got in touch with the install people and they came back. All the connections were fine--the washer is defective. All he said in broken English was call customer service and don't use. Am in 20th minute on hold waiting for "customer service". Buyer beware. Lowe's will sell you a broken product and strand you.”

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Posted 6 months ago

“Lowe’s in Rocky Mount NC. The absolute amazing supervisor and two employees went above and beyond their duty to help me to get a patio table. The best customer service I have had in a long time. Keep up the great work. Thank you so much for your help and customer service.”

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Posted 6 months ago

“I bought a "New" impact drill kit from the PaducahKentucky store. After opening the package I noticed I was missing parts. While on the phone with customer service and further inspection of drill I noticed the drill was used. Handle was cracked and also was off set from the other side. Further more it was covered in black suet. Customer service pretty much told told me I was out of luck and would have to drive the 90 mile round trip to return to the store. Also I had a broken razor knife with a "Hassle Free Gaurantee" I was told in the store that they no longer carry that exact knife and would not replace it. Very disappointed.”

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Posted 6 months ago

“The Lowe's store in Woburn is a terrible place, you go on line it says it has the product and you go there nothing it's happened many time getting tired of this I live two towns over and have to go to Salem NH. which seems the have everything I'll stick with Home Depot at least they have what I want so goodbye Lowe's”

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Posted 6 months ago

“Read reviews! Lowe's is going down hill fast! Very Sad but when they don't stand behind returns... now their policy is no receipt, no in-store credit. This all equivocates to poor customer service. Thank goodness Home Depot is just around the corner.”

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Posted 6 months ago

“I was lied to every step of the way. I’m possible to speak to a real person in “Customer Service.” Had to pay $79.00 to get a lawn mower delivered because I no longer at age 74 have the strength to get it off my truck and as a widow without any help it would be impossible. The assured me it would be delivered set up and even spoke with a so-called manager. Denied the set-up promise. Was told they would call two hours before delivery. Instead a non-English speaker shows up unannounced at my door to drop the boxed mower at the foot of my driveway. I will never buy from Lowe’s again, let alone pay rediculous charges and get no customer service. They expect y.ou to do all the work for them online. I am a widow and have no one to run interference for me.”

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Posted 7 months ago

“First of all there was no one around to even ask for help, had to go back up front & ask for someone to help us. Showed him a picture of what we wanted, it was texted to us, but he couldn't help if we didn't have the part number??? Is there no training for these people that when a person comes in the store in person there is no one who can find anything without the app or their phone? Also, it was so hot in this store, Arvada store on 52nd & Wadsworth, no air conditioning at all. No knowledgeable employees. I will NEVER come back to this store & I will tell everyone I know to go to Home Depot always, before they ever consider Lowes.”

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Posted 7 months ago

“lowes sent installers to my home to do upstairs and stai5rs had to show proof i paid for stairs i notified installers i wanted surplus carpet new and old and metal strip was not needed so i figured i return for credit , JAG floor covering installers took items out my home i called no response so i notifed lowes and local police was notied , finally got items taken out of my home i quess i pay for padding but did not get back lowes not accountable for actions of their contractors so be aware next time home depot”

Helpful Report

Posted 7 months ago

“Placed an order on Monday, the web site said ready in 3 hrs. It is now day four. Four hours ago they said the order was assembled and ready for pick up. I was just told that they are still working on it. Probably need a manager change.”

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Posted 7 months ago

“We have been customers for years!! We spent quite a bit of money updating our farmhouse with products from Lowe’s. We purchased a range hood for a kitchen remodel - when it was opened we realized it was not the correct size. We tried returning it and we were told it was outside of the “large appliance” return policy. WE HAD NO IDEA this was even a policy! AND A RANGE HOOD CONSIDERED TO BE A LARGE APPLIANCE??????? I’ve tried customer service with no help. We will cancel our card and let everyone and anyone know that we will never shop at Lowe’s again. We are now stuck with a range hood that doesn’t fit.”

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Posted 7 months ago

“Here’s a one-star review you could use: I am extremely disappointed with Lowe’s customer service and their extended protection plan. I purchased a washing machine with the extended warranty, expecting peace of mind if anything went wrong. When the machine broke down on Thursday, I promptly reported it to Lowe’s. They assigned a repair company that never scheduled the repair. Upon researching this company, I discovered numerous complaints on the BBB about their unprofessional conduct, including taking money without performing repairs and failing to show up for appointments. I contacted Lowe’s about this issue, and they assured me they would find a different repair option. It has now been five days, and I have received no response. I am still without a working washing machine despite having the extended warranty. This experience has been incredibly frustrating, and I am very disappointed in Lowe’s lack of support and follow-through.”

Helpful Report

Posted 7 months ago

“I am writing to express my profound dissatisfaction with the kitchen installation service provided by Lowes, which has been an ongoing nightmare for over a year now. We embarked on what should have been an exciting kitchen renovation project, investing thousands, only to be met with incompetence, rudeness, and a complete lack of resolution from Lowes. From the outset, Lowes insisted that we use their installer, which turned out to be a disastrous decision. The installer clearly lacked the necessary skills and professionalism for such a significant project, leaving us with a kitchen that not only looks unsightly but also unusable now for more than a year. Moreover, the customer service experience has been equally disappointing. Instead of addressing our concerns earnestly, we have been subjected to a series of excuses and finger-pointing, with no concrete steps towards resolving the issues. The culmination of these unresolved issues has forced us to escalate the matter through the CCB (Construction Contractors Board) route, as we see no other viable option to seek justice and a proper resolution. In conclusion, I strongly advise anyone considering a kitchen renovation to steer clear of Lowes for cabinetry or installation services. Their insistence on using inexperienced installers has resulted in a financial loss and significant stress for my family. The investment has not only been wasted but has also brought us ongoing frustration and disappointment. I hope that this review serves as a warning to others and prompts Lowes to reassess their installation procedures and customer service standards. A kitchen renovation should enhance one's home and quality of life, not become a protracted battle with the retailer responsible for the mess.”

Helpful Report

Posted 7 months ago

“The repairman for the extended warranty did not show up, call and was not there when I called I will never buy another extended warranty from lowes.”

Helpful Report

Posted 7 months ago

“Was supposed to delivery my washer time 4-8 pm,it was 8:35 pm and had to do two more stop before they get to my house ,I am sorry poor delivery service. Never again”

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Posted 7 months ago

“Spent almost 2k on cabinets, paid for delivery and I got half of what I ordered delivered. They kept pushing the other delivery off over and over again saying they were out of stock with the cabinets that were missing. Buyer beware!”

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Posted 7 months ago

“Refused to haul off my old washer even though I paid for it. Said it had water in it. My wife drained 4oz out and finally convinced the guy to take it. WILL NOT BUY FROM LOWES AGAIN”

Helpful Report

Posted 7 months ago

“I purchased a 2 flush valve toilet from Lowes, their brand, back in the fall. One of the valves was broken so I contacted them to get a replacement. It's now June and they still don't have a solution as how to fix it. they offered to replace the toilet, which would mean I would have to pay again for someone to take away the old one and install the new one (They said they wouldn't cover this). They told me today I would have to contact the manufacturer because it was now out of warranty. I suggested they give me a discount. I was on hold for over an hour while the CSR tried to get someone to approve this, which never happened. I am waiting yet again for a return call. STAY AWAY FROM LOWES. THEY HAVE GONE FROM BAD TO WORSE WITH THEIR CUSTOMER SERVICE AND QUALITY OF PRODUCTS. I have given them chance after chance only to get burned.”

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Posted 7 months ago

“If I could I would give NO STARs. I bought a brand new Craftsman Riding lawnmower, the blade doesn't engage so called they told me that they were going to replace with a new one that they assembling it last weekend that they would call me but they never did so-called back on Tuesday they said they would assemble a new one and deliver it today, well they came to get the one I have, well they didn't have my replacement so I didn't give him the one I have not until I get the new one. So called the store they said they didn't have any more at their store, well where is the one they were assembling all week???? This was the first time I shopped and bought something from Lowes, I can tell you this I will NEVER shop there again. Very upset and really P'd off.”

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Posted 7 months ago

Lowes is rated 1.6 based on 676 reviews