Lowes Reviews

Name: Lowes
Rating: 1.57

1.6 Rating 777 Reviews

12 %

of reviewers recommend Lowes

Company Reviews

Questions

Metrics

1.6

Based on 777 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Lowes made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered 4 bar chairs, two of the chair came in perfect condition. The other two came in a box that looked like someone kicked it down the road. The box was ripped, dirty, and half of the top of the box was missing. I could reach in and touch the pieces! Not okay!”

Helpful Report

Posted 3 weeks ago

“Purchased a dishwasher 3.20.25 at check out purchased delivery/install and haul away. In checkout process it indicated rapid delivery/ the product has not even left Tampa - to be delivered to Fort Myers; with scheduled install still under a veil of mystery. Very disappointing process. To boot, they state it’s been documented (they being 3 representatives) each saying that the the process is confusing. Moreover, that I can’t have documentation of our conversations. Seriously? For reference order#300901079251565085”

Helpful Report

Posted 3 weeks ago

“I am writing a review for the delivery today, 3/24/25 of my new washer and dryer. David Figueroa and Michael Gonzalez did a great job, taking away old appliances and installing new ones. They were very personable and did a wonderful job, I would give them a 10 out of 10!”

Helpful Report

Posted 3 weeks ago

“Special ordered French patio door with lag time 3 months, it arrives at Rapid City, SD store. We called to confirm door arrived undamaged, was told yes it is and staff do not accept if damaged. Drive time yo pick up merchandise is over an hour, we arrive to pick up item. Staff pull door to prepare to load up door for us, we notice door is damaged and has been jarred over threshold. I ask how is this acceptable for a $1,000 door? Then asked why would accept this from R&L Carrier? We rejected it and had them re-order door again, so we wait another 3 months. Even asked if they could sent message to manufacturer to pack door properly before shipping, was told no. So we will see how many times this will cost manufacturer in loss for damages to door.”

Helpful Report

Posted 3 weeks ago

“Purchased a new washer and dryer. They wouldn’t install, or even just lay on the floor underneath, the drip pan we purchased. They are stackable yet they don’t carry cords with them that are different lengths and the cord wasn’t long enough. Completely useless. Delivery meant nothing more then them just dropping stuff off. Still can’t use until cord comes in that we got on Amazon. They don’t even stock the longer cord at Lowe’s. Will never buy from Lowe’s again. $2k spent and horrible, not knowledgeable delivery and service. Also had to call multiple phone numbers just to get to the right person, since they have a 3rd party deliver for them. It’s an experience we won’t forget and will pass on as aweful! Hermitage, PA store!”

Helpful Report

Posted 1 month ago

“I ordered 3 bags of fertilizer and 2 bales of wheat straw. I received 5 bags of fertilizer. BUYER BEWARE, do not order home delivery - there seems to be a high level of incompetence in home delivery.”

Helpful Report

Posted 1 month ago

“I understand why Lowes only has 1. Star. The on line ordering was horrid. 2 month wait for NOTHING. They failed miserably on our $3000 order and we are NOT happy. We will never shop at Lowes again.”

Helpful Report

Posted 1 month ago

“Store #0686. 3/15/25-Plumbing, Leon & check-out, Karolyn(1st day). Excellent service by both employees. Leon very knowledgeable about products to clear bath tub drain. Carolyn helped me with checking out. Cheryl”

Helpful Report

Posted 1 month ago

“Ordered a washer and dryer.... Been waiting2 weeks.. still no washer still no dryer. Store has no idea where it is.. maybe next truck .... Definitely not counting on lowes when I'm in a pinch.”

Helpful Report

Posted 1 month ago

“I usually skip closer stores and drive an extra mile or two to go to LOWE's, in Katy, Cinco Ranch, Texas. Today, I went twice for simple things. One, I was looking for ways to fix a broken drawer in the kitchen. Ralph and Brett went our of their way to find a solution. They didn't have the right clips at the store. Brett, took the step beyond the call of duty and found it online for me. Two, I went to the garden center for "growing bags." In the whole 100 acre place, there was one cashier, and nobody else to ask for help. It was a Friday at 5 and many shoppers...From the Garden Center to the opposite end of the store, I found Sylvia at Self Check area.....She called for help to meet me at the garden center. I walked back and waited...then left.”

Helpful Report

Posted 1 month ago

“Ordered a washer that was supposed to be delivered to the store in one week..... It's been over two.... Still waiting... Nobody knows... It's just floating out there somewhere.... Idk... Had no problems transferring my credit card.... That went through no problem....”

Helpful Report

Posted 1 month ago

“Had a privacy fence installed in Spring Hill Florida 12 months ago and went out there to power wash it and found it coming apart. The top beams were cut too short an not fixed to the posts allowing the panels to shift. Called Lowe’s and they said it was out of warranty. SOS Lowes”

Helpful Report

Posted 1 month ago

“Worst credit card ever. Even though you pay your balance on time, they still charge a $2.00 'minimum interest fee,' even if the purchase was under a 0% interest promotion. It’s not worth the hassle for a 5% discount. I’m closing my credit card today and will never visit this store again!”

Helpful Report

Posted 1 month ago

“My husband, who was 79 at the time, fell in the garden center of Lowes in Titusville, Fl. He fell flat on his face, splitting his nose and requiring 5 stitches. He broke his dentures and bruised his knees and ankle. Nothing life threatening. He was taken to the hospital be ambulance. We were given a claim # to get compensation. We were only looking to get compensation for his teeth, the hospital co-pay and the ambulance charges. After a year of trying to deal with the company that handles Lowes claims, we were notified the case had been closed. My husband did not receive one penny of compensation. We contacted a personal injury attorney but too much time had passed. So basically we were screwed. My advice to anyone who has an injury at Lowes, contact a personal injury attorney IMMEDIATELY!!! Do NOT expect Lowes to take care of it. They will not! Just an FYI!”

Helpful Report

Posted 1 month ago

“Luis in the paint department was very helpful, very professional and very knowledgeable. Truly a 5 star employee. Lowe’s Ocala FL 34476 7575 SW 90th Street March 11, 2025”

Helpful Report

Posted 1 month ago

“After submitting a complaint through Sup*reme*asset*7**@**gm*ail.**com I successfully recovered my stolen funds”

Helpful Report

Posted 1 month ago

“I purchased a new gas grill and the assistant manager helped me load it in my pickup truck. We tied it down with elastic straps. Not thinking, we put it in with the lid facing the front. When I pulled onto the highway a big gust of wind flipped the cover up and sucked the thing right out of the truck and crashed it onto the highway in a hundred pieces. When I got all the parts back in the truck, I went back and asked for Michael, who had just helped me. I showed him the destroyed grill and said, "I'm not blaming you, can you do anything anyway?" He just shook his head and said he would have to call Ryan, the store manager. Ryan comes out and I told him what happened and said...."I'm not blaming you, can you do anything?" He thought about it and said, "everyone blames us. Give him a new one Mike." Whenever I tell this story, people always say, "where was that again", and I say Lowe's in Carbondale, Illinois. This happened last year, but I will be forever grateful to those guys. Thank you Lowe's. Bill.”

Helpful Report

Posted 1 month ago

“Pressure washers cannot be returned after 48 hours regardless as to if it’s broken or not!!!!!! Not displayed on the receipt! So we now have a pressure washer that was almost $500 and useless!!!!”

Helpful Report

Posted 1 month ago

“I ordered a free standing range and yes it was dropped and damaged in the back. Being since it was damaged in the back I was ok with that. I was NOT ok with loosing my warranty and would have never agreed to that. I didn't catch that the handle assembly was also damaged. I am a retired HVAC service tech of 45 years. Our company was nationwide.We also took care of all appliances. I sent them a picture of the handle trim and they refused to ship me a replacement part ten dollar replacement because I agreed to except the damages. Instead of doing it the easy way they said they can delivery another one. If you want to know why appliances are so high, this kind of stupid decision making only hurts the consumer. All they wanted to do was sell me an extended warranty. Shame on you! I tried to post a picture of the handle trim that was cracked but that doesn't work either.”

Helpful Report

Posted 1 month ago

“Lowes Camillus lost our $100 on our gift card, so we called your support number and they did nothing. We basically had a $100 gift card from our children for Christmas stolen. At best it was accidentally lost.”

Helpful Report

Posted 1 month ago

Lowes is rated 1.6 based on 777 reviews