Lowes Reviews

Name: Lowes
Rating: 1.57

1.6 Rating 763 Reviews

12 %

of reviewers recommend Lowes

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Metrics

1.6

Based on 763 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kathleen Wilson

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received my lowes ad today and notice you have to be a member to get the deals. I will not give out personal information to get a sales price. The company turns around and sells your personal information. I decided to call the store to make sure I was reading this correctly and the customer service guy told me yes you have to be a member to receive these deals. I told him he just lost a good customer and he replied back "that's ok with me".”

Helpful Report

Posted 7 hours ago

“No one answers the phone, spend hours waiting over multiple calls at different times and days, once I got someone, then they put me on hold, and after a half hour realized they weren’t coming bank. Crazy bad!!! Another time I got to talk to someone, and later found out after they put me hold they left for the day with me still on hold”

Helpful Report

Posted 3 days ago

“Last Fall we bought two light-colored custom Levolor 3% Solar Shades for our condo in Florida. We have a large west facing wall of windows with rather brutal, late afternoon sun exposure. We went to the south Sarasota Lowe’s to discuss our needs with a knowledgeable salesperson. The person we needed to talk with (Valentina) was not in and we returned 4-5 times with no success. For various reasons were never able to talk with Valentina and I am not entirely sure “Valentina” was not a code for inexperienced personnel to have the customer return at another time. Finally, after several unsuccessful attempts we discussed our needs with the assistant manager and he recommended the 3% solar shade. Unfortunately, the 3% solar shades are wholly inadequate at filtering light in the late afternoon to the point watching TV is impossible due to the brightness of the sun. Also, in the late afternoon the temperature in the room close to the shades is 3-5 degrees warmer than the rest of the room. It states on the Levolor website “Solar fabrics block light, but not the view”. I contacted Levolor to verify we, in fact, have a 3% solar shade as the amount of heat inside the unit does not change when the shade is drawn. They were no help in verifying we have the correct shade. In addition to the solar shade issues, the Levolor Inmotion hub and app is unusable. With more than one shade it was impossible to set up.”

Helpful Report

Posted 3 days ago

“Why is it Lowe's in Durant Oklahoma is so high on all their products compared to home Depot in Sherman Texas? 5 gallons of fuels paint at Lowe's in Durant is $209 the same exact paint at home Depot is$109 for one example toilet paper Charmin 24 rows $24.99 at Sherman why is everything so much higher in Durant? 2. So much easier to find what you need at home Depot and you can actually get a representative to help you unlike a Lowe's in Durant Oklahoma. Not saying I'll never shop there again but if I have my choice it will not be Lowe's. Just saying!!!!!”

Helpful Report

Posted 6 days ago

“Clearly advertised free shipping on Mulch orders over $45. Would not honor and customer service was a complete joke. Any materials needed flipping houses are going across the street to Home Depot”

Helpful Report

Posted 6 days ago

“I ordered 4 bar chairs, two of the chair came in perfect condition. The other two came in a box that looked like someone kicked it down the road. The box was ripped, dirty, and half of the top of the box was missing. I could reach in and touch the pieces! Not okay!”

Helpful Report

Posted 1 week ago

“Special ordered French patio door with lag time 3 months, it arrives at Rapid City, SD store. We called to confirm door arrived undamaged, was told yes it is and staff do not accept if damaged. Drive time yo pick up merchandise is over an hour, we arrive to pick up item. Staff pull door to prepare to load up door for us, we notice door is damaged and has been jarred over threshold. I ask how is this acceptable for a $1,000 door? Then asked why would accept this from R&L Carrier? We rejected it and had them re-order door again, so we wait another 3 months. Even asked if they could sent message to manufacturer to pack door properly before shipping, was told no. So we will see how many times this will cost manufacturer in loss for damages to door.”

Helpful Report

Posted 1 week ago

“Purchased a new washer and dryer. They wouldn’t install, or even just lay on the floor underneath, the drip pan we purchased. They are stackable yet they don’t carry cords with them that are different lengths and the cord wasn’t long enough. Completely useless. Delivery meant nothing more then them just dropping stuff off. Still can’t use until cord comes in that we got on Amazon. They don’t even stock the longer cord at Lowe’s. Will never buy from Lowe’s again. $2k spent and horrible, not knowledgeable delivery and service. Also had to call multiple phone numbers just to get to the right person, since they have a 3rd party deliver for them. It’s an experience we won’t forget and will pass on as aweful! Hermitage, PA store!”

Helpful Report

Posted 2 weeks ago

“I ordered 3 bags of fertilizer and 2 bales of wheat straw. I received 5 bags of fertilizer. BUYER BEWARE, do not order home delivery - there seems to be a high level of incompetence in home delivery.”

Helpful Report

Posted 2 weeks ago

“I understand why Lowes only has 1. Star. The on line ordering was horrid. 2 month wait for NOTHING. They failed miserably on our $3000 order and we are NOT happy. We will never shop at Lowes again.”

Helpful Report

Posted 2 weeks ago

“Ordered a washer and dryer.... Been waiting2 weeks.. still no washer still no dryer. Store has no idea where it is.. maybe next truck .... Definitely not counting on lowes when I'm in a pinch.”

Helpful Report

Posted 2 weeks ago

“Ordered a washer that was supposed to be delivered to the store in one week..... It's been over two.... Still waiting... Nobody knows... It's just floating out there somewhere.... Idk... Had no problems transferring my credit card.... That went through no problem....”

Helpful Report

Posted 2 weeks ago

“Had a privacy fence installed in Spring Hill Florida 12 months ago and went out there to power wash it and found it coming apart. The top beams were cut too short an not fixed to the posts allowing the panels to shift. Called Lowe’s and they said it was out of warranty. SOS Lowes”

Helpful Report

Posted 2 weeks ago

“Worst credit card ever. Even though you pay your balance on time, they still charge a $2.00 'minimum interest fee,' even if the purchase was under a 0% interest promotion. It’s not worth the hassle for a 5% discount. I’m closing my credit card today and will never visit this store again!”

Helpful Report

Posted 3 weeks ago

“My husband, who was 79 at the time, fell in the garden center of Lowes in Titusville, Fl. He fell flat on his face, splitting his nose and requiring 5 stitches. He broke his dentures and bruised his knees and ankle. Nothing life threatening. He was taken to the hospital be ambulance. We were given a claim # to get compensation. We were only looking to get compensation for his teeth, the hospital co-pay and the ambulance charges. After a year of trying to deal with the company that handles Lowes claims, we were notified the case had been closed. My husband did not receive one penny of compensation. We contacted a personal injury attorney but too much time had passed. So basically we were screwed. My advice to anyone who has an injury at Lowes, contact a personal injury attorney IMMEDIATELY!!! Do NOT expect Lowes to take care of it. They will not! Just an FYI!”

Helpful Report

Posted 3 weeks ago

“After submitting a complaint through Sup*reme*asset*7**@**gm*ail.**com I successfully recovered my stolen funds”

Helpful Report

Posted 3 weeks ago

“Pressure washers cannot be returned after 48 hours regardless as to if it’s broken or not!!!!!! Not displayed on the receipt! So we now have a pressure washer that was almost $500 and useless!!!!”

Helpful Report

Posted 3 weeks ago

“I ordered a free standing range and yes it was dropped and damaged in the back. Being since it was damaged in the back I was ok with that. I was NOT ok with loosing my warranty and would have never agreed to that. I didn't catch that the handle assembly was also damaged. I am a retired HVAC service tech of 45 years. Our company was nationwide.We also took care of all appliances. I sent them a picture of the handle trim and they refused to ship me a replacement part ten dollar replacement because I agreed to except the damages. Instead of doing it the easy way they said they can delivery another one. If you want to know why appliances are so high, this kind of stupid decision making only hurts the consumer. All they wanted to do was sell me an extended warranty. Shame on you! I tried to post a picture of the handle trim that was cracked but that doesn't work either.”

Helpful Report

Posted 3 weeks ago

“Lowes Camillus lost our $100 on our gift card, so we called your support number and they did nothing. We basically had a $100 gift card from our children for Christmas stolen. At best it was accidentally lost.”

Helpful Report

Posted 3 weeks ago

“Couldn’t find my receipt for three small bags of potting soil. I’ve spent over $2500 since January there, and would not accommodate an exchange for the bags I overbought for potting plants. $24 would break them. I can spend my money elsewhere, and I will. No wonder Lowe’s is struggling. Let them close.”

Helpful Report

Posted 3 weeks ago

Lowes is rated 1.6 based on 763 reviews