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Lupe Technology Reviews

4.5 Rating 694 Reviews
87 %
of reviewers recommend Lupe Technology
Read Lupe Technology Reviews
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Phone:

07539498374

Email:

pablo.montero@lupetechnology.com

Location:

The Cabin, Folly House, Badminton Road
Old Sodbury
BS37 6LR

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Lupe Technology 5 star review on 23rd March 2021
Lisa Kaden
Lupe Technology 5 star review on 24th January 2021
Tim Van Steenoven
Lupe Technology 5 star review on 24th January 2021
Tim Van Steenoven
Lupe Technology 5 star review on 30th November 2020
Anonymous
Lupe Technology 5 star review on 3rd October 2020
Anonymous
Lupe Technology 5 star review on 2nd October 2020
Mr Grulois Thierry
Lupe Technology 5 star review on 29th September 2020
Naeem Anjam
5
Anonymous
Anonymous  // 01/01/2019
Lupe best vacuum. I’ve had them all nothing compares.
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Posted 3 years ago
I would love to rate your product but after waiting close to two weeks DHL still hasn't delivered it!! I would however like to comment that Julie Tyler in your Customer Service department has been outstanding with her information and assistance.
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Posted 3 years ago
So far the vacuum overall seems pretty bad ass. One issue that I ran in to is when wand vacuuming with the head removed the base needs to be held because it is very unstable when upright. It seems to be ok if you leave the brush head on though.
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Posted 3 years ago
tl;dr: Some design features could be improved, but my allergies are pleased with initial results. Picks up better than our dyson. Moved into a rental with pet history, and my allergies were going nuts. So far, reviews are all accurate. Suction better than Dyson and the cordless + stand up is great. Picked up so much prior renter pet hair from these carpets. The hose could be longer and I'm not sure how great the suction is with the attachments. Tested it on the outside of our air purifiers and it picked stuff up, but the hose length was annoying and the device kept falling down because the hose was so short. Putting it as long as I could, I need to have the ability to use one hand to do something other than hold the machine up - like hold curtains straight while I vacuum them. Main handle needs to be adjustable - it is a bit short for me (5'8") but very short for my partner (6'4"). Less of my hair is getting caught in the main head compared to dyson, but I need to figure out how to get it out of the canister (it is wrapped around, per other reviews). Had to pull it out of the dyson head every use though, so this isn't so bad. The multi-country attachments are FANTASTIC for people who travel. Battery lasts long enough.
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Posted 3 years ago
Far better than my corded Miele. Should’ve bought this much sooner!
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Posted 3 years ago
Can't say much about the tech but the reps sure know how to soak the money out of you. Bought one DIRECT FROM LUPE @ $649 only to find out a couple days later they had a "September" promotion @ $599 (I purchased the vacuum in September.) Wrote and asked Julie Tyler if I could get a discount on the battery being they didn't give me the promotion price and I'd have been happy with even something under the $50 extra I paid. Julie Tyler emailed me a "Special Price" of $121 for a 2nd battery. A one dollar INCREASE over what one pays for a 2nd battery at purchase. Technically okay but extremely poor business practice. I would have posted several positive reviews which I noted in my correspondence but now....as I said to Julie Tyler, I will (and DID purchase online the 2nd battery at the $121 price) buy the 2nd battery but I told her that I just don't think I'll have the time to post any positive reviews. So my issue is not with the vacuum, though I won't say anything about it good or bad being the company is so stingy and poorly managed. What do you think?
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Posted 3 years ago
Thank you for taking the time to post your review. Our apologies if you do not feel you have received a good level of service from us. I understand from your feedback that on seeing the new promotional price you contacted us. Julie responded and due to your specific circumstances we offered the requested discount on the additional battery. Our customer service team are always happy to assist with any questions regarding our product, and where possible we will do our best to provide each customer with a solution. Kind regards Lupe Technology
Posted 3 years ago
The machine is very well designed and the construction appears, at the time of writing, to be robust. The suction power range is in my opinion peerless. It will be integrated into my multi vacuum division and I see no reason why it will not supplant a number of my current machines.
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Posted 3 years ago
To start off, I think this is one of the best vacuum's I've used in quite a while - including a much loved corded and bagged Miele. It makes short work of my long haired cat's very fine dark hair over cream carpets while my previous cordless Dyson struggled hopelessly. I really like that to start cleaning is fraction of seconds rather than with the cordless having to take it off the wall and then attach the stick was tedious - hadn't realised how annoying not having a vacuum that stood up was. The noise is really pleasant and reasonable, my cats certainly don't run for cover albeit it I've only ever had to use it on the eco setting. The performance the eco setting gives is amazing and it means to I only have to charge the battery once a week and that's with doing all of downstairs every other day and upstairs once a week. With my Dyson, I could only do almost all of downstairs on one charge! The only point I would say that is slightly disappointing is doing the stairs. The portability of the Lupe is brilliant, love those little feet, but the hand attachments are not up to the job of pulling fur/hair off the stairs. I'd love to see this area being developed in future for the Lupe to be perfect.
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Posted 3 years ago
I consider your product to be a great advance in vacuum cleaner technology My partner and I are thrilled with your product in terms of its' efficiency and ease of use. We love it! One area of frustration is the difficulty of removing the collection of dust in the top half of the dust collector or am I missing a trick? Still love the kit> Regards John Edwards
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Posted 3 years ago
Amazing suction power, won't need to go back and forth multiple times when cleaning. Dusting is highly efficient and works well on multiple surfaces with the same attachment.Very easy to maintain when emptying the bin. Great that it stands upright on it own. However, battery life doesn't last long on high power mode and can be a bit straining on the wrists after awhile. Overall great product and highly satisfied, would recommend!
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Posted 3 years ago
I still have not received your product as the courier service DHL has lost the delivery. I would suggest you use an alternative courier in the future
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Posted 3 years ago
Hello Jane We are sorry to hear that your order hasn't arrived. Unfortunately DHL hadn't updated us with this information. I will prioritise sending out a new Pure Cordless today and update you on our progress via email. Kind regards Lupe Technology
Posted 3 years ago
Fantastic Customer Service. Lovely to use.
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Posted 3 years ago
What a powerful, sexy & simple vacuum cleaner that outperforms my old plug-in vacuum by a country mile! Turns vacuuming into a pleasure (I don't think I'm insane).
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Posted 3 years ago
Lightweight and good performance. However, definitely should include two batteries for such a high cost. Battery charging time is too long, so you can’t depend on a single battery. When using the attachments or hose alone you have to choose the full vac power and it drains the battery fast.
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Posted 3 years ago
Thank you for your review & positive feedback. We do indeed offer the option of buying the Pure Cordless with two batteries. The option can be selected on our website shopping page. Kind regards The Lupe Team
Posted 3 years ago
Great packaging, design and ease of use
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Posted 3 years ago
Vivant en France aucun problème pour la réception. J'ai eu un problème sur la batterie et le SAV à étais au top et rapide. L'aspirateur en lui même fais son boulot sans aucun soucis avec une durée de plus de 30 minutes. Juste un axe d'amélioration qui est pour les brosses en ce qui concerne les cheveux et poiles d'animaux.
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Posted 3 years ago
Bad experience- received a cleaner that is wrapped in some old bubble wrap and appears second hand
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Posted 3 years ago
Thank you for your feedback: I'm so sorry to hear you have had a bad experience. We don't currently sell refurbished or second hand units. I understand my colleague has been trying to contact you. Please do get back in touch with us & we would be happy to get this resolved for you. Kind regards The Lupe Team
Posted 3 years ago
Loving the new vacuum, so easy and oh sooooo powerful, what’s not to like, plus it looks great
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Posted 3 years ago
It took a while to get used to a smaller brush head but it does such a great job cleaning.
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Posted 3 years ago
Love this vacuum—nicely balanced, great suction, easy to use and push on carpet (I have low and med pile), did a great job on hardwood as well. Able to use attachments on windowsills and blinds fairly easily. Unfortunately I have high-shed pets, and emptying the dirt collection container was not as easy as I wanted.
Helpful Report
Posted 3 years ago
Hi Alison, Thank you for sharing your experience with the Pure Cordless. The best way to get the fluff/debris out of the top of the bin is to remove the cyclone (part with the metal mesh) as shown on page 11 of the below user guide: https://uk.lupetechnology.com/pages/pure-cordless-user-guide You can remove it by gently pulling on the finger tabs. this will dislodge any debris, allowing the dust bin to be emptied. Please don't hesitate to reach out if you need any further tips on how to get the best out of your Pure Cordless. Best, The team at Lupe
Posted 3 years ago
Lupe Technology is rated 4.5 based on 694 reviews