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Lupe Technology Reviews

4.5 Rating 694 Reviews
87 %
of reviewers recommend Lupe Technology
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07539498374

Email:

pablo.montero@lupetechnology.com

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The Cabin, Folly House, Badminton Road
Old Sodbury
BS37 6LR

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Lupe Technology 5 star review on 23rd March 2021
Lisa Kaden
Lupe Technology 5 star review on 24th January 2021
Tim Van Steenoven
Lupe Technology 5 star review on 24th January 2021
Tim Van Steenoven
Lupe Technology 5 star review on 30th November 2020
Anonymous
Lupe Technology 5 star review on 3rd October 2020
Anonymous
Lupe Technology 5 star review on 2nd October 2020
Mr Grulois Thierry
Lupe Technology 5 star review on 29th September 2020
Naeem Anjam
5
Anonymous
Anonymous  // 01/01/2019
During the first week, it would have been a 5 star review. The operation was easy and the performance was great. Charging the battery was a simple task. Later, there was a problem with the brush head and it was a burnt smell whenever I tried to use it. I also had to clean the brush after every other use. It was a huge investment (I bought 3 units during Kickstart) so I was very concerned. Upon reaching out to Lupe, they identified that there was a problem with the end of the brush. Apparently hair can enter that small round part and damage it eventually. They immediately sent me two replacement brush heads and also said they would work on a new brush head that is more robust with hair. Being a customer if their competing brand for years, this incidence concerns me deeply. I do not know when they would actually make and send me the new brush heads. Currently the vacuum just sits at the corner. It is way too much hassle to take the brush head apart and clean after each use. To me, handheld vacuum should be the most convenient vacuum to use in the house. I have a small handheld vacuum (cost is 1/6 of Lupe) that I have been using for over 5 years with no single issue. For the costs of the Lupe, I definitely was expecting the best handheld vacuum. It seems that it is more powerful than the leading brands, but it does not last more than a month. Customer service was prompt so they did earn one star in my review.
Helpful Report
Posted 3 years ago
Hi Janet, Thank you for taking the time to write about your experience. We are sorry to read that you no longer use your Pure Cordless as you find it difficult to clean. Have you had a look at the below page? It explains how to quickly and easily clean the brush bar: https://lupetechnology.com/pages/get-the-best-out-of-your-pure-cordless That being said, our engineering team is still working on an anti hair-wrap feature and we will be in touch as soon as it gets released so that you can really make the most of your units and use them for years to come. Kind regards, The team at Lupe
Posted 3 years ago
This is my first cordless vacuum, previously I had a Shark sweeper and a Shark Lift-Away Navigator that I got from a garage sale for like $15. About a decade ago, I had a Miele upright that they only made for a short time, and after that we had a Kirby that we gave away to a family member with more rugs. The hose finally broke on the other end of the Shark and it was going to $100 to repair (because it was an odd model and the motor assembly would have to be replaced too). I found out about the Lupe from Vacuum Wars and then became kind of obsessed and watched a lot of videos and read a lot of reviews. Technically speaking, I have a ~2400 sq foot single story house. I have several throw rugs but otherwise vinyl wood-look flooring. I have a dog and a cat, and two kids. The Lupe Pure is excellent at hard floor pickup of arbitrary stuff, and it deep cleans the crap out of the rugs. Just as advertised, it picks up kitty litter and dust bunnies and cheerios and all the other stuff without any trouble. The colors came back on my rugs, which was astonishing. The kids love the vacuum and are doing all the sweeping up with it; the broom is out of a job basically. In terms of hair, it does better than any vacuum I've ever owned. I took apart the Shark sweeper basically after every use to clean the brush, this brush is a snap to remove and clean, very simple. Living in New Mexico, I'm quite curious to see how the soft roller deals with goat heads, but I haven't found any stuck in it so far, and I know I picked some up from the rugs. I absolutely love the Lupe philosophy, it was a big part of my decision to purchase. According to Vacuum Wars, there is a Dyson that does significantly better on hair. I have faith that Lupe will eventually work something out to improve the hair situation, and it'll be a part I can order and attach to my Pure when that happens, but it's perfectly acceptable to me for the time being. The benefit of Lupe is that this vacuum is still going to work in 10 years and I'll still be able to get parts for it, whereas the Dyson is built to last about a year so that you get the next model, and I kind of detest that. In terms of shipping, I ordered it on a Saturday and it arrived the following Friday, to my house in the middle of nowhere in New Mexico, so I could not be more pleased about that. I'm extremely satisfied with the vacuum. I will be recommending it to my family and friends and I look forward to the innovations to come!
Helpful Report
Posted 3 years ago
Too heave, Very difficult to maneuver and batter do not last that long as it was advertised. Very disappointed. Need to return asap
Helpful Report
Posted 3 years ago
Hi Cia I'm so sorry to hear you were disappointed with your cleaner. Our machine weighs 4.6kg/10.1lbs on the floor and 0.5kg/1.1lbs in the hand held mode, however we do appreciate that this is not for everyone. You should get a full 60 minutes run time on eco mode. This will be less if you use a more powerful setting. I will make sure your comments are fed back to our team & we will be happy to process a return for you. Best regards The Lupe Team
Posted 3 years ago
I was so looking forward to using the Lupe vacuum cleaner. However, I was disappointed with it for multiple reasons. The design of the vacuum head does generate better suction, which also create more drag on the carpet surface and requires more effort to push when vacuuming. On several occasions, the brush turned itself off while I was vacuuming the carpet and required me to have to turn it back on. The design of the vacuum also did not allow me to reach under the bed and other furniture as I was able to do with another wan-designed vacuum. Considering the high price for this vacuum, more than $800-US, I'm not satisfied with this purchase and will seek a refund. This is an additional review comment regarding Lupe Technology return policy. Before buying, be aware that the buyer is responsible for the cost to ship the product back to the company. Also, the delivery cost, which was "free" when the vacuum was purchased will be deducted from the refund. In other words, you will incur two shipping costs when you return the product. "The cost of return is the sole cost of the person returning the item." "Shipping costs are non-refundable. If you receive a refund, any delivery costs will be deducted from your refund."
Helpful Report
Posted 3 years ago
Hi Daniel I'm so sorry to hear the Pure Cordless fell short of your expectations. The suction is indeed very powerful & we usually suggest turning the power level down for carpets. This will prevent the brush bar from stopping. Our refund policy is on our website & does indeed state that the return shipping costs are non refundable. I understand that you would like to return you cleaner & we will be happy to process your refund for you. I will also be sure to feed back your comments to our team. best regards The Lupe Team
Posted 3 years ago
Nothing but a positive experience so far
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Posted 3 years ago
Didn't get it want my money back.
Helpful Report
Posted 3 years ago
Hi Tomas, Thank you for reaching out and please accept our sincere apologies for the delay in receiving your order. Due to new Brexit regulations, we have experienced longer lead times on some European orders. Your Pure Cordless is currently being held by your local courier – we will share an update with you as soon as we receive an update from them. We got back to your email separately so please let us know if you would like to proceed with a refund or wait until we get an update from the courier. Thank you, The team at Lupe
Posted 3 years ago
Excellent suction power, surprising considering it is cordless.
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Posted 3 years ago
A very impressive cleaner because it is so well designed making it easy to use, and so effective at deep cleaning. Also, the customer care team are excellent.
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Posted 3 years ago
For a new kid on the block I’m so impressed. I’m keen to see what’s next!
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Posted 3 years ago
For the price, I’m disappointed. I like that it’s cordless and the charge is sufficient for what I need. Relatively easy to change to a hand vacuum, but a bit clunky to use. I’ve been using it for 3 months now and would not recommend at this price point. Suction seems ok until you turn it off. Then it spits out debris. I’ve tried vacuuming it in the upright position, using the hose, etc. It gets sucked up but once vacuum turns off, it spits it out again. I then spend the next 5 minutes in frustration trying to vacuum up the debris with the Lupe in various modes. I end up having to use my Dyson hand vac, which does it in one pass. The floor where I store my Lupe always has a bit of dirt/debris there. Disappointed!!
Helpful Report
Posted 3 years ago
Hi there I'm so sorry to hear you have been disappointed with the Pure Cordless. It sounds like there may be a blockage somewhere which is affecting the performance of your cleaner. Please do contact us at enquiries@lupetechnology.co.uk & we'd be more than happy to get this issue resolved for you Best regards The Lupe Team
Posted 3 years ago
Customer service folks were very friendly and easy to work with. They shipped me the spare part VERY quickly and it fixed the problem. A++++ all the way around!!!
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Posted 3 years ago
Service for replacement part was excellent.
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Posted 3 years ago
Coming from a dyson v6 that has seen its better days... the wife couldn't wait to turn it on. But the it arrived with a near dead battery obviously for safety during transport. In the 30 seconds it lasted it vacuumed a staggering amount of dirt on an area of carpet that was cleaned the evening before. After charging for an hour. The house got blitzed. We are impressed I love the aesthetics and its efficiency and looking at spare parts they are a reasonable price too in comparison to other brands. The ability to take in large debris without pushing them around is also a plus.
Helpful Report
Posted 3 years ago
Its good but not perfect. Quite ofter it spits small debris out and then collects on second pass, the head of the cleaner does not go flat to the floor without you extend the hose manually to the head, on full suction this works ok but then the battery is flat within minutes. The recharge by plugging in the adapter is out of date it should dock to charge. Would I recommend it over some other cleaners not at the moment.
Helpful Report
Posted 3 years ago
Hi Peter I'm sorry to hear you did not have a good experience with the Pure Cordless cleaner. We'd be more than happy to help with resolving the issues you have highlighted in your review. Please do contact us enquiries@lupetechnology.co.uk Recharging: We felt that a docking station for recharging did not fit with our design ethos of 'what should' rather than 'what could' be included with the finished product. Best regards The Lupe Team
Posted 3 years ago
Best experience ordering online!! Extremely fast getting to me,,, even from London to Florida! I looked for 6 months. It’s amazing, such a strong suction. Extremely light weight! Love the fact that the weight is not near the handle as is distributed near the bottom. The wireless lasted my complete house floors! The I am sooooo glad I didn’t buy a Dyson. I hope I see this brand in America soon!
Helpful Report
Posted 3 years ago
Amazingly simple unboxing experience! The packaging was just enough to protect the vacuum and is easily removed. A big plus for me is being able to package it quickly for transportation, without the use of additional repackaging instructions. Although I’d prefer having those included in the package. I love the removable battery—it’s quite practical I can charge it outside the vacuum. Unfortunately, batteries are not available for sale at this moment. For a vacuum of roughly € 730 I‘d also expect a second battery to be included. The attachments are very useful and I don’t miss anything. If you compare the Lupe with the Dyson system, it’s a minimalistic set, which I prefer over dozens of slightly varying attachments. The vacuum stands on its own, even though it is a bit wonky, so better be careful not to topple it over. I’m sort of clumsy and wouldn’t deduct any points here. The Lupe performs well on the high setting, but I often find it a bit weak on the low/regular setting. Battery life isn’t great on high intensity, but this is not different from other cordless vacuums of similar size and price. I’m not entirely convinced by its performance when it comes to vacuuming corners or just along the wall. The cleaner head’s design doesn’t allow for air intake at the front/the sides. So, you’ve got to use the crevice tool to be able to clean closer to the wall. Something my cost-efficient corded Miele can do effortlessly. I wish Lupe offered an alternative cleaner head, perhaps this will become an option in the future. I also wish the hose were different—less likely to spring back to its original shape as well as slightly longer. I find myself quite limited by its length when using the attachments; having to lift the vacuum while trying to get into a corner/tight spot is not ideal. Lastly, the customer service is very responsive and has been helpful when I contacted them for an RMA. I decided to give the vacuum another chance though, so hopefully I’ll grow to love it. Otherwise, the German marketplace doesn’t seem to be aware of Lupe yet, so I’m not sure how high the resell value is at this point.
Helpful Report
Posted 3 years ago
At first, I thought Lupe was hype. Before purchasing it, I had done some research, went to a Dyson store to personally check V11 Outsize. (I didn't get the feeling Dyson had a well-built quality, oops) Although Lupe isn't well known as their all competitors, I think they have a bright future. The vacuum itself is super easy to assemble right out of the box. Suction is powerful. If you need even more power, switch to maximum power, but careful; it's so strong, you'll need a strong hand to move it around. However, I wish it had a better anti-hair wrap system. Since all its parts are replaceable, they might bring it in the future. Customer service also could use some improvement. They haven't replied to my few emails. (just one reply so far) OK, back to the vacuum. Battery life is long to get the vacuuming done in a single charge. They shipped mine with DHL; it took them three days to deliver it to Los Angeles, which is pretty satisfactory. I'll update again if I notice something worth mentioning. Good luck, Lupe; keep up the excellent work.
Helpful Report
Posted 3 years ago
Hi Farkhod, Thank you for taking the time to leave us a review! We're really glad to read that you are enjoying using your Pure Cordless. Note that we are currently working on an anti-hair wrap system that we will indeed introduce as a replaceable part. Please accept our sincere apologies for not getting reply to your queries last week. We have had a technical issue that meant that most emails we sent went to the recipient's spam folder. Could you please check your junk folder for our reply? Alternatively, please email us at enquiries@lupetechnology.co.uk and we will get back to you asap! Best, The team at Lupe
Posted 3 years ago
The Lupe Pure worked very well even with heavy carpet. I love it. The reason for one docked star is because the purpose of bristle brush is to collect hair, to which it did. However, when hair started to be collected toward the sides it started to melt the twist cap. I had melted hairs and plastic coming through that twist cap. All in all, the vacuum worked great.
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Posted 3 years ago
Hi Kris Thank you for taking the time to provide a review for the Pure Cordless. I will pass your comments about the bristle brush to our design team. Kind regards The Lupe Team
Posted 3 years ago
Excellent product and first-class customer support
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Posted 3 years ago
Best vacuum I've ever used, it's super powerful and nimble. I really like how every part can be take out and cleaned, especially the roller bars and the filters. Perfect battery life for my apartment, although it does take a while to fully charge so it would be nice if it came with 2 batteries. Dope product, you guys are killing it :)
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Posted 3 years ago
Lupe Technology is rated 4.5 based on 694 reviews