Machine Mart Reviews

Name: Machine Mart
Address: Machine Mart Limited211 Lower Parliament Street, Nottingham
Rating: 1.78

1.8 Rating 249 Reviews

20 %

of reviewers recommend Machine Mart

Company Reviews

Questions

Metrics

1.8

Based on 249 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0871 410 1250

Location:

Machine Mart Limited211 Lower Parliament Street
Nottingham
NG1 1GN

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Machine Mart 1 star review on 5th April 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I Purchased a Compressor just over a month ago and used it once. it then went faulty the second time I went too use it and did not build up any pressure. The motor was running but after 2 minutes bellowed with smoke. I took this back to the store for a refund or an exchange to be told it had to go away. So now i have no compressor to use and a few hundred pound lighter in my wallet. I tried to explain that I needed a compressor asap and was willing to pay any difference. I was told this could not happen and point blank told me to go away and they will contact me when an engineer has done his report. no joy in shop or with the main office looking how empty the store was hope it closes down and the company goes under. I have told all my staff never to purchase goods from there again so that is approximately 10 k of turn over loss for Machine Mart. Hope Mr Clarke reads his complaints”

Helpful Report

Posted 9 years ago

“wanted to return a trolley jack which failed after only a few uses, took 5 weeks to "repair" and fault was still there upon collection. was told they would just send it off again, rubbish. To make things worse, I was in a queue of people who were all bringing items back. I am going to have to stop buying from this company. I am forever returning faulty goods. it ends up costing me more than paying for better branded , more expensive items. I VOW IN WRITING TODAY THAT I WILL NEVER BUY ANYTHING FROM MACHINEMART AGAIN!!!”

Helpful Report

Posted 9 years ago

“I have spent thousands here since it opened and had to return something recently which was not a nice experience! They offered me a credit of the full amount or 10% restocking fee - I opted for the credit and promptly tried to buy some work gear but they didn't have what I wanted (not my fault) so they said they would refund me less 10% I explained it wasn't my fault I couldn't use the credit, I was a good customer and all my staff are sent here and I really didn't like the restocking fee and asked for it to be waived. They explained that some people use their tools and bring them back once the job is done for a refund hence the restocking fee. In these circumstances I fully agree with their policy! however, I was returning a sack barrow unused and unwrapped therefore sought leniency or discretion. They refused pointing to the back of the receipt where there was a load of fine print to fine to see never mind read and also to the typed up paper they have on the front counter. I explained I wasn't happy and spoke to the manager to see if he could help. He just pointed out the same policy which I can't dispute...... I was told to complain to head office which I did! they emailed me a standard copy of their returns policy........ I am not disputing their return policy, just think it is ridiculous to fall out with a customer for less than a fiver! I will spend my thousands at screw fix and tool station in future and urge you to do the same as Machine Mart do not respect their customers and don't deserve us. If there was a minus star I would use it! A lost customer and a bad review - was it really worth it for under a fiver!”

Helpful Report

Posted 9 years ago

“Left a generator for repair. Paid for the estimate and carriage there and then. After hearing nothing for 3 weeks, I contacted them for a progress report. Was told that they have it at the service place, and will get round to doing an estimate for repair soon. Then they'd contact me for approval of the cost (or not). Then I'd have to wait for it's repair and return.....how long would that take?....no idea. Do I want it back immediately? (un-repaired, of course because they haven't even looked at it yet after 3 weeks) - no of course not....I want it fixed. Ho hum - they're clearly not bothered. This lot are a waste of time, and I agree with other reports - once they've got your money, they don't give a toss. Avoid this outfit - go elsewhere, and spread the word.”

Helpful Report

Posted 9 years ago

“On 23.02.15. I ordered an item by 'phone but cancelled it 20 mins later and was promised a refund. On 06.03.15, I rang for a third time as the refund had not reached my credit card. Spoke with am obvious zombie who asked the same few questions over and over until it became super tedious. Zombie man advised that 'admin' would ring next day. No call so I rang again. This time I spoke with a man who twice ticked me off for criticising his imcompetent co-worker, forcing me to remind him that I had often spent money in my local branch and was still a MM customer. After his third pompous outburst I was compelled to promise Moron2 that I would never shop there again. Well done, Zombieman and Moron2. Your customer service is notable for all the wrong reasons.”

Helpful Report

Posted 9 years ago

“I bought a compressor on 15th January and it hasn't worked properly since purchase. Eventually I was asked to take it into the Glasgow store which I did on 25th February. I called tech support on 3rd March and was told by the technician it would take at least another 15 days as that was the aimed turn around time. Obviously I was not satisfied and was told to speak to customer services which I did. I received a call at 3:44pm telling me that they would prioritise the job and I would have further information the next day. However at 3:53pm on the same day I received a call to say the compressor was repaired, it was only an adjustment that was needed, and that they would dispatch my compressor by courier. Excellent service I thought however 4 days later still no sign of delivery. Fortunately I am not in business and relying on this to make money but I have to say in this day and age Machine Mart, although their staff on the phone were very polite, are way behind other companies in terms of customer service. This was my first purchase with Machine Mart and because of the experience sadly I think it will be my last.”

Helpful Report

Posted 9 years ago

“Ordered three items on line and took over a month to be delivered. I emailed twice to there customer service department asking why it was taking so long and didnt get any reply from them . Absolutely disgusting service and over one month to deliver three toolboxes . Machine mart - an absolute joke”

Helpful Report

Posted 9 years ago

“Quality is dire, i have bought several tools, compressor, air nibbler, pipe flaring kit, welder all of which defective from manufacture. BUYER BEWARE machine mart take it on themselfs to opt out of any form of warrany. instead they point you to thier parts department that want extortionate prices and have part numbers invisible to google, so your can`t repair their defective products, without them.”

Helpful Report

Posted 9 years ago

“Sells overpriced tat. Go elsewhere.”

Helpful Report

Posted 9 years ago

“Should be reported to WATCHDOG !!!! COWBOY TRADERS !!!”

Helpful Report

Posted 9 years ago

“Pound shop quality machinery. AVOID !!!!!”

Helpful Report

Posted 9 years ago

“Once they have your money you are a nobody to them... I tryed to return my ig1000 generator within few days from the sale and they will hang up on you, they will say it is your fault and even insult you. my generator was was/is burning all the engine oil witin 8 hours of use(not continuous use - 3 hours a day) . I never seen/ heard of a 4 stroke engine burning all it s engine lubricating oil in 8 hours. PATHETIC GENERATOR CLARKE!!!!!!!!!!!!!!!!! 2. few days ago almost caught fire wile running. white thick smoke came out from the inverter bit . all this after 60 hours of use. Now the generator is with Clarke international repair centre for repairs. Because I dare complain to them they still not repaired yet after 21 days. I am still waiting... AMAZING quality british engineering men.... AVOID MACHINE MART and CLARKE INTERNATIONAL !!!!!”

Helpful Report

Posted 9 years ago

“Once machinemart have your money just hope the goods arrive. So far mine haven't and sales do not answer emails. All that has happened is my bank card has been debited by the amount of the order, which is the only thing they got right.”

Helpful Report

Posted 10 years ago

“I ordered a welder and paid extra for the 24 hour shipping because I needed it for a job. Several phone calls over the next 48 hours to Parcel Force and Machine Mart welder finally turns up. Grumpy unapologetic staff finally promise a shipping refunded. Two weeks later going through my accounts I spot there's been no refund. Phoned again and get Simon (who's been to the same customer training as the first guy), blames the Bank for the slow payment. He said I should get it in 2 to five working days, Should? Fingers crossed?”

Helpful Report

Posted 10 years ago

“collected instore a Clarkes compre 5 weeks later it failed Machine mart said that they would send the parts for me to mend it in first class post 6 days later am now told that parcelforce have the goods ! all very pally in tech dept BUT DONT BELIEVE A WORD THEY SAY Very disapointed with MACHINE MART will never buy from them again”

Helpful Report

Posted 10 years ago

Machine Mart is rated 1.8 based on 249 reviews