Name: Machine Mart
Address: Machine Mart Limited211 Lower Parliament Street, Nottingham
Rating: 1.78

“Purchased a Brand new machine 5 months ago. It's broken down 3 times since. Customer service has been somewhat non-existent and when they do respond, solutions offered have been completely un-reasonable. Completely baffled as to how it's even come to this....0**********”

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Posted 7 years ago

“We bought a Clarke 720 Generator advertised in the machine mart book and on the box as a Quiet Generator ideal for camping. THIS GENERATOR IS NOT QUIET! Also it's advertised as 65 DB but it's actually 95db...Apparently it's 65 DB from 7 metres away ! Who has their Generator 7 metres away from their motor home?? Machine Mart refused a refund and said if we wanted a credit note the generator had to be sent away for a check and this would take 2 weeks. I've spent a lot of money in their store but will think twice about going there again!”

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Posted 7 years ago

“Went into the shop to buy an oil pan was asked for my address name and post code ,when i questioned why i was made out to have an attitude by the manager because i asked this question,ended up going else were.if this is the attidude that machine mart staff have to customers who ask a simple question i would note an that there needs to be an overall training on customer service.the shop i refer to is the one on LONDON RD CARLISLE”

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Posted 7 years ago

“Buyer beware - Machine Mart will not provide a refund for unused/unopened items. Had I known this before making my purchase three days ago I would have gone elsewhere.”

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Posted 7 years ago

“such a shame they used to stock stuff but Now its all 7 days delivey. or like a laser torx bit i wanted for collection 7-10 days. How much longer are they going to last running like this when you can order online and get it next day from most places.”

Machine Mart 1 star review on 3rd May 2017

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Posted 7 years ago

“Hello my name is Giles Rees. On the 13th of April I went into the swindon store and ordered a pair of wire strippers. (I have receipt still) I was told they would take 1week considering the bank holidays as well. I rang 1 week later and was told they were coming. I rang again after another week had passed and was told the same thing. Today I rang and was told my product wasn't even ordered and they would 're order today. Once again another week I have to wait. I said that I was told twice they were coming ( was I blatantly lied to?) Yes he replied and an apology came next. Is that it? I feel cheated and robbed by your company. Plz help. Thank you”

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Posted 7 years ago

“The company sells me goods which was dangerous”

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Posted 7 years ago

“Do not buy anything from machinemart they sell substandard goods and more or less refuse to take them back. They make YOU pay for collection. Keep away”

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Posted 7 years ago

“Living in Jersey, trying to buy anything on line is a nightmare. Most company's will not deliver and many will not deduct VAT (we are not liable for VAT in Channel Islands-we have our own Goods and Service tax). Anyway, yesterday I telephoned Machine Mart to order an item, and ask the above two questions. Very nice chap on the end of the line, but he couldn't answer my question, but said he would get someone from Sales to ring me. Well, I'm still waiting.”

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Posted 7 years ago

“Awful customer service clarke compressor petrol that cost over £700 broke/ exploded after 41 days will not listen to me when I tell them that its within guarantee and needs to be replaced they want it for two weeks to inspect it to ( so I was told on the phone) tell me it was likely a user error and they will not replace it absolutely disgusting avoid this place at all costs!!! Please see the photo the engine has exploded from the inside how can this be user error. Oh and just to add i have lots of these machines from them no issues with others yet but I have spent an awful lot of money with these thieves and I am being spoken to in a condesending manner and told that it is likely my fault without them even looking at the machine.”

Machine Mart 1 star review on 23rd February 2017

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Posted 7 years ago

“Worst customer service I've ever experienced! After being told how great a Honda generator is by the staff, I bought the eu10i for over £800, this lasted just 15months. Whilst sent away with them to be fixed (which by the way took a month for them just to get back to me saying what's wrong.) I bought the Clarke generator for £300 so that I had a spare and something to use whilst waiting for my other to be repaired. The pull cord then broke exactly a month after purchase and they refused to refund or exchange until it had been sent away which would be a minimum of two weeks. I was then directed to customer service, then to another number and then to an email address to make my complaint and seek a solution. Absolutely disgusting service and it's so frustrating that they can get away with this!”

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Posted 7 years ago

“Ordered a ranger 6/500 from machine mart. Soon as plugging in the the valve blew it wouldn't turn off .so they sent another out and was on building up pressure then the tap blew off.the 3rd one they sent out was bent up on wheel frame plastic broke and wouldn't switch off .the engineer told me if I didn't mind bending the chassis back to take the cover off and adjust a screw for it to switch off but wasn't gonna do that it was mentioned to be new and in working order so asked for refund but no explanation or apology .will not be going there again. Wolverhampton especially”

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Posted 7 years ago

“Ordered a ranger 6/500 from machine mart. Soon as plugging in the the valve blew it wouldn't turn off .so they sent another out and was on building up pressure then the tap blew off.the 3rd one they sent out was bent up on wheel frame plastic broke and wouldn't switch off .the engineer told me if I didn't mind bending the chassis back to take the cover off and adjust a screw for it to switch off but wasn't gonna do that it was mentioned to be new and in working order so asked for refund but no explanation or apology .will not be going there again. Wolverhampton especially”

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Posted 7 years ago

“Had to order a welder liner online as sold the wrong part in the deal store as I needed it urgently as the store didn't have the right one in store. Paid for overnight delivery, nothing received. No reply to email query about order so called. I was told that when I ordered they had 7 in stock but they sent them to their sister company rather than a customer who had already paid! Still awaiting refund over a week later!!”

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Posted 7 years ago

“I had a heater from machine mart and it was damaged I kept phoning and phoning for a replacement and they never bothered getting back after 3 times of calling. very poor service and would never shop with them again”

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Posted 7 years ago

“I would like to express my severe disappointment at the service I received from Machine Mart I purchased a Clarke IG1000 1kW Inverter Generator to charge my Caravan battery when we were on holiday at the Great Dorset Steam fair. The last two years we didn't use the generator so we have only use once the previous year about 2-3 hours per day, This year we did need to use the generator it ran for 20 minutes and stopped and would not go again the was the second day of are holiday so I had purchase any other generator for the remaining days of are holiday , I did contact Machine mart Liverpool who told me that they could send the generator for a repair costing £24.00 for assessment. The would tell me the cost of the repair I contacted Machine Mart Liverpool today and was told it would cost £290.00 to repair it. It would be cheaper to buy another one, I have been a customer of Machine Mart for years and this is the first time I have been very very disappointed at the service and quality of the product . it is absolutely ridiculous that the generator has only run about 20 hours in its life should need a repair costing £290.00 , I put to you that the generator was not fit for purpose.”

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Posted 8 years ago

“I placed my order with machine mart for a damp meter on 8th October 2016 on the website and paid fully for the item. It does state that delivery is 4 or 5 working days and on the 14 October I visited my local store to enquire about the item that I had paid for only to be told that the item was not on stock and that they were awaiting a delivery from the manufacturers. I asked when this would be and they did not know but said it would be at least 3 days after they had delivery from the manufacturer that I would receive my item. I then sent the company an email cancelling my order on the 16 October 2016 and stated that the reason was that they did not have the item in stock. I did not receive a reply and I then telephoned their sales team on the 17 October 2016 at about 3 30 pm and told them that I wanted to cancel my order as they did not have the item in stock. To my dismay I was told that it would take 3 or 4 days to complete my refund. I know that this is only a small amount but it will then be a minimum of 12 days that Machine Mart have had my money for an item that they are not carrying on stock and did not even have the courtesy to let me know.I will never deal with Machine Mart again as I do not wish to give my money to a company who I think has no principles.”

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Posted 8 years ago

“For the second time in Colchester branch crap service the staff seem more interested in reading there computer screens than serving customers, waited for several minuets to be noticed no luck left the goods on the counter and walked out never again, got the same goods from Amazon next day and cheaper.”

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Posted 8 years ago

“Machine Mart used to be a name you can trust.....what a joke they are now! I felt it was time to get a new top box and roller cab and thought of MM, I had only just missed out on the VAT Free offer so I gave them a call was given the discount and half price delivery....thumbs up I thought. They had to deliver the items in two halves, the top box first and then I had to wait for the roller cab to come in before it could be dispatched. So the order was placed on Friday 23/9/16 and was delivered late in the day on Monday 26/9/16. I opened the item up only to find that it had been badly damaged in transit and immediately phoned them....only to be told I have to take pictures and email them (Unfortunately their email servers can't handle more than a few pics looking at it as it kept bouncing back as undeliverable. Uploaded them to Photobucket and sent the link instead) Phoned them the following day after not hearing anything only to be told that it had been forwarded onto the relevant department and should receive a response before the day is out.- Nothing! Phoned again on the Wednesday morning only to be told that they will forward it on again and I should hear something before dinner as they will walk through to the manager to get it expedited. Dinner time came and still nothing so I decided to just phone Customer Services as enough was enough where a very pleasant woman did everything in her power to get this sorted out for me by getting one of her managers to go and find the Elusive Eddy. I was also told that the email had been received and opened up by the relevant department but appears that no one could be bothered to try and sort my problem out. Eventually Eddy rang me back and asked what I wanted to do! I decided to give them a second chance and get a replacement set out because as far as I was aware it was the couriers fault and not MM's so one was sent on a pallet to prevent the same thing happening and a refund of delivery charges was given after I asked for some form of compensation. The item arrived and was perfect.....so I couldn't wait for my Roller Cab to arrive and get all my tools sorted out. I was told they should have them arriving on Monday 3/10/16 so should be with me a day or two after....quick phone call on Tuesday just to make sure it would be arriving and to reschedule my work to take the delivery. Anyway it arrived today Wednesday 5/10/16 on a pallet that was exactly the same size as the box that was on it. I noticed that one of the bottom corners of the box as slightly crushed so I was quite dubious on opening it up....but I couldn't be that unlucky could I? Surely not! So I turned it over and opened the bottom side first....p****d off is not the best way to describe how I was feeling....p****d off and fuming was more like it. It was damaged that badly that the corner itself had been pushed in, the bottom drawer wouldn't engage properly when closed, the top of the cab was also damaged which looked like it had been crushed. This in my opinion was definitely not done in transit but in the warehouse before it was placed onto the pallet. Here we go again.....telephone call - only to be told email pictures yet again! I explained the situation and was told to email immediately with a heading done in capitals stating that it was URGENT and that his manager would find Eddy once it arrived. A couple of hours passed and I received a phone call off Eddy we went through the motions of deciding whether I was going to keep it or not and that I wanted some proper compensation as this had cost me 3 Day Wages so far as with being self employed - If I don't work I don't earn! He said he would get back shortly after I said what terms I would accept a replacement and that he would have to speak to those higher up than him. Another couple of hours went by when I had to phone up and give them my mobile number as I had to go out urgently thinking he would ring me when I was out - Nothing! When I arrived back about two and a half hours later I checked to see if I had missed any calls and you guessed it nothing. That was it now I'd had enough and I wanted my money back and the items returning to them.....I phoned up to tell them what I wanted and said I want to speak to Eddy.....surprise surprise he wasn't there! Someone else rang me back to say that it had been escalated and was awaiting a decision, but by this time I was not interested any more. If I had just been given a courteous phone call to keep me in the loop with what was happening I may have been tempted to see what the outcome was. But no that would be too simple so I cancelled my order. Anyway cancelled the order so I had to wait for the returns department to ring to get them picked up. The returns department then called to ask when I wanted it collecting - I was only offered Friday or Monday, so Friday it is then! The only problem is they can't give me a time for the collection and the courier will let me know when he's nearby. So basically it's cost me 4 days work & lost wages for the pleasure of returning everything and the monies won't go back onto my card until late next week, which means I can't order one from elsewhere until this has been done. So a BIG thank you to Machine Mart for wasting both my time and money and that I will never be using you again! Don't get me wrong some of the people I dealt with were very helpful, courteous and apologetic. But the way I was treated by a certain department and person has made me more determined to stop other people making the same mistake I did and go elsewhere.”

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Posted 8 years ago

“Belt broke on my contractor saw,they sent me one the wrong one. That cost me 8 pound and then told to take it back to where I bought it, which is 20 miles away. At the shop they said it will be 3 weeks, if at all as they have stopped making it (I.ve only had it 10 months) please, please don't shop at MACHINE MART ' I WILL NEVER,NEVER”

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Posted 8 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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