“My coach made me feel bad about myself and she also tried pressuring me into running while my neurosurgeon and pain management doctor told me to stop. I was uncomfortable and just gave up for about the last six months.”
Hi Jen! That's concerning, and I'm sorry if that was your experience. A lot has changed since you were with us in 2023, and we've really revamped a lot of areas & continued to deliver regular continued education for our coaches. I'll have to look into what transpired when you were with us, and again I apologize if we left you feeling uncomfortable. If you'd ever like to give us another try so you can see how we've improved since then, just send me an email to dylan@macrosinc.net and I'd be happy to let you try us again for a month. Or if there's any other feedback you'd like to share, my inbox is always open!
“I enjoyed working with my last coach, he was great however the company in itself I'll never support again. I didn't enjoy my first coach either. Whenever someone has a question on your macros fb group your people who you employ jump down the throat of the person asking a question making it seem like the question is dumb and you're stupid for asking. This company is all about money and at the end of the day doesn't have the person who needs help, their best interest at heart.”
Thanks for the honesty here, Vicki. I'll have to take a deeper look at the group because this is very disturbing to hear. One of the things people most commonly say about our group is that they love the community precisely BECAUSE of how inclusive & supportive it is. I almost always hear nothing but positive things about the way people are treated in the group, so to hear this is very concerning and I'll have to take a look and see if I can address specific cases of this happening.
With all that said, we definitely do have the individual's interest at our heart, but I'm really sorry that we've given you an impression that suggests otherwise. One of the things that makes for good coaching (and hopefully one of the reasons you said you enjoyed working with your last coach) is that the approach is different for each individual, because each individual has different circumstances, different challenges, differerent lifesyle. So it's our job as coaches to truly become invested in each client, understand their life, and help them implement solutions that actually make sense.
I'll definitely be taking this feedback into consideration and looking for where we need to improve. Thanks again for the honest review! If you need anything in the future or ever want to contact me personally, I'm available. dylan@macrosinc.net
Hi Amy. This is pretty concerning, especially since we pride ourselves on the fact that the very foundation of our coaching is finding viable or alternative solutions for people. That's what makes our coaching so flexible. With that said, it looks like you were a client with us in 2022. A huge number of things have changed about our coaching in the last 2 years, many improvements, a ton of touches on personalization. It's hard to explain succinctly just how much our coaching has improved in so many areas.
We were pretty proud of our coaching in 2022, but we're exponentially more proud of our coaching now. We'd be happy to work with you again if you're ever interested so we can help you with your goals. Thank you for the review!
“My coach was a very nice person and I liked her. As far as results, mine were minimal and I think that’s because a one size approach doesn’t work for everyone. I am in my mid 40s, had a high amount of ongoing stress due to divorce and measuring macros was not going to work for me. I have since moved on, am working closely with someone who has had a holistic approach to overall health and have lost 15 lbs and counting. Macros can work for some but given the environmental things going on in my life I needed a different approach.”
Hi Jeannie! Appreciate the review and the honesty here.
You pretty much hit the nail on the head - there is no such thing as a one-size-fits-all approach. In your case with the stress you're under personally, our job should have been to help you find a solution that works around your challenges, something that fits into your daily routine. No sense in trying to fit a square peg into a round hole. If our initial approach doesn't work, it's on us to help find a different way, and we keep doing that until we find something sustainable and practical for your circumstances. I sincerely apologize if we were't able to do that.
I am SUPER happy to hear that you're down 15 lbs! It sounds like you've found something sustainable and I wish you continued success with that!
I will look into this situation personally and just see what we could have done better, and ultimately apply that to our continued education for our coaching team.
If there's ever a time you want to contact me personally, or if you need anything from us in the future, shoot me an email at dylan@macrosinc.net and I'll be happy to help.
Thank you again!
“My coach was great. He was very helpful when I had questions. No my 1 is correct. My coach was great, but the rest of the help I’ve been getting is not great.”
Hi Megan! Super glad you had a good experience and that you enjoyed working with your coach! I was a bit concerned at first when I saw your 1-star rating, but then reading your comment put my mind at ease. Would you say your rating is closer to a 4 or 5? I just want to clear up any confusion and make sure I'm understanding your review correctly! :)
“My first coach was greatand I did well. My second wasn't the best fit as I was struggling and I wasn't able to provide him with the answers when he told me needed more information over and over again.
Lost no weight over the six month program. I was so disheartened toward the end I ghosted the entire thing. Very surprised the last coach reached out recently to try and get me to sign up during a recent sale.”
Hi Ed! Thank you for the honest review. This is definitely not the kind of experience we aim for. I'm glad to hear your first time with us was great, but I'm extremely sorry to hear that the 2nd time was a much different experience.
This is something I'm going to look into. It sounds like this comes down to a communication thing, and maybe we just didn't communicate in the most effective way, or maybe we didn't communicate in a way you needed whatsoever. It's our job as coaches to figure out the needs & expectations of each client, how to best communicate these things, and how each unique individual best receives and provided this communication.
If you didn't lose weight, then something was fundamentally amiss, and again I apologize for how your experience went.
Considering how your first time with coaching went, I'm pretty confident we could get it right again if you were to give us another shot, and I would certainly love that opportunity, but would also understand if you need to take some time away from coaching to assess things. We don't always get things right, but if we can take an opportunity to reflect & learn from a situation like this, that's how we can improve.
In any case, I'll be looking into this and will take this feedback to the rest of my team. In the meantime, if you want to chat privately, I'd love to hear more. It sounds like you've still got some weight you want to lose, and if there's any chance we could help be a part of that, we're 100% open to it and 100% open to finding whatever method & communication works for you to get there. If you'd like to chat privately, my direct email is dylan@macrosinc.net.
Again thank you for the honest review. We will use it to make improvements, and my inbox is always open to further feedback or anything else you'd like to chat about!
- Dylan
Hi Amy! We're going to have one of our Client Experience Specialists give you a call momentarily. I'm really sorry to see this one-star review and I apologize if your experience was anything less than exceptional. We're looking forward to speaking with you about the experience you had with us and looking forward to a resolution.
Hi Crista! Really sorry to hear that coaching was not what you expected. If we didn't do a good job setting the right expectations or meeting your needs, I'm truly sorry! I'm going to send you an email personally and see how I can help & try to get to the bottom of things. I just want you to have a good experience and benefit from our coaching, so whatever it takes to do that, that's our goal. I look forward to speaking with you further about this and finding a resolution!
Hi Pamela! Thank you for the review. I apologize that you feel like coaching wasn’t helpful. I can see that your subscription is still active with us. I looked into this and I don’t think you gave yourself a fair shot at coaching, but we would love for you to actually have that shot! It looks like your coach has been trying to reach you to help you get re-engaged and re-focused on your goals. We would love the chance to work with you and show you what’s possible and what you can accomplish. You must have signed up for coaching because you believed a coach could help you with a problem you’re trying to solve. Let us help you solve that problem! All you have to do is log into the client portal and reply to your coach. I know she’ll be thrilled to hear from you and help you out. I'm also going to email you personally and see how I can help!
