Maisons du Monde Reviews

Name: Maisons du Monde
Rating: 1.22

1.2 Rating 129 Reviews

5 %

of reviewers recommend Maisons du Monde

Company Reviews

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Metrics

1.2

Based on 129 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 35%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Maisons du Monde 1 star review on 10th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst customer service ever. I cancelled an order 3 days after placing it both online and by calling them. More than 3 weeks later still waiting for a refund, and being asked when I want the item delivered. Now I need to wait for the delivery and do not accept it. Are they really serious? Apparently, they are even proud of this procedure, so much that they have included it in their terms and conditions that you can find online. No serious company will have that, it does not make any sense. I guess they want to keep couriers busy for no reason. If it is a public company, investors should be worried, what a mess.”

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Posted 4 years ago

“Do not order on-line, the order nether was delivered, impossible to contact the customer service and still no refund after 3 months”

Helpful Report

Posted 4 years ago

“Decorating your first home is supposed to be a joyful experience, Maison du Monde makes sure that is NOT the case... We received a gift card from our friends as welcoming present, making the order was a nightmare as the system was not processing the code. After a very long wait on the phone, we managed to place the order (June 1st). It’s been more than 2 months and we haven’t received the items. I managed to call the logistic partner and they say that they will NOT Proceed with the delivery as they only have 2 out the 3 packages. When I call Maison du Monde, they say that they will not send the third package as they don’t have the table on stock anymore (no email, no notification... I only hear about it when I call). Finally they agree to contact with the delivery company to give the 2 packages and refund me the table... this was over a week ago... again, NOTHING! After calling their “ customer service” line, their only solution is for us to be “patient” - WROST EXPERIENCE EVER!! Would not recommend them, never buying from them again!”

Helpful Report

Posted 4 years ago

“I wanted to pick up 2 somiers for a bed. On the website it stated shops had stock, but when I got to the shop they said they don't have them in stock but you have to buy them online with an added 50 Euro's delivery fee. Scam shop. Don't buy.”

Helpful Report

Posted 4 years ago

“Furniture arrived broken, no reply to emails”

Helpful Report

Posted 4 years ago

“I bought 2 long vinyl runners for a wooden floor in a kitchen. Only 1 arrived, the other never turned up. The lady on the phone began speaking to me in french and then when she started speaking english said she couldn't help me. Filled in online forms twice and still no response. Out of pocket. Dreadful website and after sales service.”

Helpful Report

Posted 4 years ago

“Not only will they never tell you why you are not going to receive your order but they do not have ANY customer support. No phone service to contact, you call and it says 'sorry this service is unavailable'. No email alias to even contact. No online form to fill in. Its like one massive scam.”

Helpful Report

Posted 4 years ago

“Avoid to order @ this company Very bad quality Not possible to return as promised No answer to my emails and no answer on the phone After 6 weeks they propose an indemnity of 150€ for a dressing full of default the price was 1750€ Expensive and no quality”

Maisons du Monde 1 star review on 22nd July 2020

Helpful Report

Posted 4 years ago

“Ordered a couch and some house accessories. Delivery was 8 to 10 business days. Final delivery nearly a month. Cancelled and requested a refund. Has to do it separately per product.. Worst experience. Never would have imagined a chic shop like this would be so shitty. Will never buy here again.”

Helpful Report

Posted 4 years ago

“SCAMMERS! THAT'S ALL!! FAULTY GOODS AND NO REFUND. ALSO NO WAY OF COMMUNICATING WITH THEM BECAUSE THEY IGNORE EMAILS AND HAVE NO PHONE NUMBER!!!”

Helpful Report

Posted 4 years ago

“where do I begin. best to read all the 1 star reviews. they are all true.”

Helpful Report

Posted 4 years ago

“Do not buy from this company. Poor quality items that are impossible to return for a refund. Customer services are non existent”

Helpful Report

Posted 4 years ago

“Terrible company. We ordered furniture for the garden, several months after the delivery date we are still waiting. At their helpdesk they indicate they can not help us.”

Helpful Report

Posted 4 years ago

“Ordered a outdoor table in May, MdM said it would be 5 weeks delay, that was fine - but we never heard anything. Eventually checked at the start of July as it seemed late and the tracking info said it had been with the courier firm since June 12th, although we had heard nothing. We tried to chase them but it was impossible to get through to the courier firm (tracking number provided was invalid) or MdM.... maybe they have gone bust? I would seriously recommend not buying from this firm unless you want to be ripped off. Trading standards need to close them down asap.”

Helpful Report

Posted 4 years ago

“Do not buy from this company. I bought furniture many times from them, but the last shipment they broke the furniture and gave me a gift card.... but it doesn't work and I want to return 2 taburete, but they don't come and pick them up. I have spent hours on the phone getting trough talking to different people, and they say that they will come for the return and that the gift card will work, but nothing has happened. VERY BAD SERVICE!”

Helpful Report

Posted 4 years ago

“Horrendous company I am £500 out of pocket. Order at your peril”

Helpful Report

Posted 4 years ago

“Purchased an expensive adirondack chair and stool. Items arrived very poorly packed and broken, after waiting weeks for delivery. Will not order again from this merchant.”

Helpful Report

Posted 4 years ago

“Ordered dining table and chairs, arrived damaged and of terrible quality. No response to emails or telephone calls. I have put the matter in the hands of Paypal to retrieve my money. DO NOT use this company ever. They ship Chinese rubbish and do not even inspect it before delivery.”

Maisons du Monde 1 star review on 29th June 2020

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Posted 4 years ago

“Absolutely appalling customer service. Returned an item two weeks ago and still no refund. Emails ignored, numerous telephone calls made, finally got through and was assured a refund was imminent..... that was a week ago and still nothing..... worried I won’t see my £351.... AVOID this company!!!”

Helpful Report

Posted 4 years ago

“Six weeks for delivery - imossible to track delivery - and then item arrived damaged. Appalling customer service - impssible to get hold of. Would never buy from again”

Helpful Report

Posted 4 years ago

Maisons du Monde is rated 1.2 based on 129 reviews