Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.82

2.8 Rating 2,204 Reviews

44 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,204 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 5 star review on 15th November 2024

107

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you to Rebecca who not only personally left her task in hand, but I was with my friend who is a wheelchair user. She personally walked us to the taxi pick up point and also called a taxi for us ! Very impressive friendly service.. many thanks Rebecca.. Tues evening..”

Helpful Report

Posted 4 years ago

“Thank you to Rebecca for taking the time on Tues Eve to help me and my wheelchair bound friend, personally escort us to taxi pick up point and also call a taxi for us on our behalf ! Excellent customer service. Many thanks..x”

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Posted 4 years ago

“I would like to thank Shannon on the till in the Mens department at your Hayle store for the excellent customer service she gave me today. I had a query about using a Sparks birthday voucher and she went out of her way to do all she could to help me. She was polite and courteous and a great asset to the Hayle store.”

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Posted 4 years ago

“Polite friendly knowledgable staff”

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Posted 4 years ago

“Awful. Will never use online shopping again”

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Posted 4 years ago

“Awful customer service. Absolutely shocking. Wasted too much time trying to get part of an outfit that was never delivered. Will never do online shop with M&S again or set foot inside it’s shops.”

Helpful Report

Posted 4 years ago

“Last week purchased a chicken tikka masala as part of the £10 Indian meal deal. It was dreadful, one of the worst chicken tikka masala I have ever eaten, it was tasteless, and so very disappointing. In fact it was so bad I was hard pushed to finish it, the chicken had not been anywhere near a tandoori oven and the sauce was bland and devoid of flavour. Will not buy again.”

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Posted 4 years ago

“Had to return goods at St Albans city store. Maureen was professional and friendly, sorted it easily, very happy with service”

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Posted 4 years ago

“Lack of size availability in common sizes 14 @ 16. Size inconsistancy in same liable. Also very slow service in cafe.”

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Posted 4 years ago

“I visited longbridge store today with my husband looking for a cheap suit which will only be worn for a short time so therefore wanted one of the £79 suits advertised on line. Unfortunately they only had black available which was not suitable .We spoke to Shellie on tills who tried very hard to try and order for us on line but all items were showing out of stock . Shelbie the called Enyam who spent at least an hour trying to help us. Nothing was too much trouble for her she literally tried everything she could do to assist and although in the end we came out with a more expensive suit than we really wanted we came out satisfied. Enyam gave excellent customer service and is an absolute credit to the store.”

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Posted 4 years ago

“I would like to thank the staff at Kingswood Hull For their helpful warm and friendly service, they are honestly a credit to the company.”

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Posted 4 years ago

“Large raw prawn in box if £4.00 cooked Atlantic Prawns. Suggested product checks/recall to store. Told "one off" & offered refund. No apology.”

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Posted 5 years ago

“Just because I am an older shopper does not mean I have to dress dowdy I stick now to you and fatface”

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Posted 5 years ago

“Visited Great Malvern store on Sunday 24 /11/19 mid morning. The shop was very busy. I was trying to buy a coat, which wasn't available instore in my size. Jess, a young, friendly and extremely efficient assistant went that extra mile by locating the item in your Worcester store. My husband was able to collect it the next day without losing the benefit of 20% off on the sparks card. Thank you!”

Helpful Report

Posted 5 years ago

“After visiting your hempstead valley store I was quite upset with the way one of your managers was speaking to a shop floor colleague. She was asking him to do a different job. The young man said but Iv just been told to do this the manager said I’m running the shop floor so do what I say. I then went to the checkouts which was very busy and a cashier rung the bell for assistance the same manager came after about 4 rings She shouted who keeps ringing, she was clearly put out by the call. I find this totally unacceptable. I feel you need to complete some training with this manager who’s name was Jess.”

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Posted 5 years ago

“Wears company ever FATHER had phone to cancel account and asked for the money returned when he ask for money back was told to give it to charity WITCH WAS OUT OF ORDER NOT EVERYONE HAS MONEY TO GIVE TO CHARITY MAKE ENOUGH MONEY AS IT IS NOT RIGHT THAT A COMPANY SOULD NEVER FORCING CUSTOMER TO GIVE TO CHARITY IT A LECAL YOU SHOULD IN FORM YOUR STAFF BE FOR YOU END UP IN COURT BEHAFE OF MR MITCHEL LUCKY HELL NEVER BE BACK AT ANY OF THESE STORES EVER NO WOUNDER YOU ARE LOSING CUSTOMERS”

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Posted 5 years ago

“I visited Fosse Park Marks and Spencer’s cafe on Thursday 21st November. The cafe needs managing as the staff are over worked so normal hygiene procedures are not being followed.At one time the flow of customer was managed at the entrance , if this doesn’t happen you willing have a bad accident. Also the counter and service area needs a good clean before you get a Environmentally officer visit . The counter is badly cracked and black where germs can multiply. The Staff are very cheerful and helpfully under very difficult working conditions.”

Helpful Report

Posted 5 years ago

“Response from girl on till when asked for breakfast at 10.30 this morning, "sorry ran out of food" how can a M&S run out in a cafe in one of their food halls. Silverlink store north east. Easier to go to maccy ds next door.”

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Posted 5 years ago

“A very special thank you to Libby at M&S Brentwood for her help with my refund query today. Thank you once again Libby lovely young lady.”

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Posted 5 years ago

“Their Chunky Cod in Batter is tasteless but also much more expensive than other retailers Wouldn't buy it again”

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Posted 5 years ago

Marks And Spencer is rated 2.8 based on 2,204 reviews