Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.80

2.8 Rating 2,255 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,255 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would give no stars if possible, firstly a lady had an accident with a drink, she had to clean the floor herself, another lady had to pay for a portion of jam, the sign clearly said, toast WITH butter and jam, I ordered a toasted teacake which was delivered 20mins later, cold and looked very unappetising, Would I go there again? Never This was M&S Charleton.”

Helpful Report

Posted 5 months ago

“Bought a Gastropub steak and old peculiar pie. Expensive and awful.”

Helpful Report

Posted 5 months ago

“Today I'm sitting waiting for my meal, ordered at 12.18 noon. Coffee was cold so returned It, told by assistant on till he would bring it over to me in couple minutes. Sat & ate my meal but no beverage as yet. At the last resort I decided after 1 hrs wait I would go & ask for it. Couple nxt to me had came in and ordered food at 12 noon two bacon sandwiches, at 1pm there were no sight of them so asked for refund. Supervisor served me my coffee, but then told everyone 45 minutes wait for hot food as no staff. Yet que was getting longer and assisstants were directing customers to tables. If M&S were unable to cope with the orders then it would of been better to advise customers no hot food, as clearly you could not keep up with demand for food. Young lady serving the food was having to appologies time & time again as kitchen could not cope with orders.”

Helpful Report

Posted 5 months ago

“Today I bought a two pieces of Mark's and spencers beer battered haddock , absolutely awful...as soon as you open the box ...you just get this awful stink of days old fish .....but ah I thought perhaps it should smell like thiis ...so into the oven ot goes ...after the recommended time and temperature...it came out looking nothing like beer battered haddock, we love are traditional sea side fish n chips ...this was nothing like that ..tasted awful ...the batter just became a crumb ....fish was dry and tuff ....m&s charge £5.75 for this ... absolute rip off ...”

Marks And Spencer 1 star review on 23rd October 2024

Helpful Report

Posted 5 months ago

“Online delivery. Dress just scrunched into box no wrapping. When opened the dress had been folded over and stitched together. When returned to Colchester store no apology, was told we employ many people who have a bad day, then she said she hated the dress as it reminded her of one she had sometime ago…. Wouldn’t recommend online or Colchester store…. Both poor service, poo quality of clothing…. Its best to think of it as a cafe that sells poor quality clothing with disinterested staff”

Helpful Report

Posted 6 months ago

“Clothing is shockingly poor quality. Thin material, inconsistency in sizes and lengths, seams not sewn straight…the list goes on. A very noticeable decline since last year when clothes seemed to pick up slightly. I’ve returned everything I purchased online this year and won’t be using Marks and Spencer for clothes again if they don’t get their act together.”

Helpful Report

Posted 6 months ago

“Purchased 2x pk (lable on trousers also confirming that it was a 2part pack) of school trousers for my son only to receive one pair with the packaging all ripped open inside and waistline was 1 1/2 “ less than what it should be! Contacted M&S about this issue who were as useful as a chocolate teapot and did nothing but try to blame the issue on myself! I have used M&S for 25 yrs to purchase uniforms and I will never be using them again! Products are now made in Sri Lanka and it seems that the quality has diminished drastically! Call centre is absolutely objective to ensure problems are resolved and if you get slightly annoyed at them they hang up on you and talk over the customer! It’s been a lovely experience over the years but sadly I will never be purchasing from you again!”

Helpful Report

Posted 6 months ago

“My wife and I have food shopped daily at M & S for years, it's been notably brought to our and others attention that the standard of the ready meals has dropped. you must have a quality control inspection unit, well its not working. M & S must spend thousands of pounds advertising with famous chefs, we can tell you it's not working. We have the money you supply the food get it right or we go elsewhere G Trickett”

Helpful Report

Posted 6 months ago

“Marks and spencer in Canterbury has the most unhelpful staff I needed a different size in an item I was trying on in a different size the assistant was reluctant to go and see if there was a different size, disgusting attitude it was too much trouble for her !!”

Helpful Report

Posted 6 months ago

“Flowers were delivered late and the box was upside up down. The flowers looked dead and in need of water. Think this is a service M&S should give up on. Very disappointed and angry someone went to the trouble of sending them to me for me to be disappointed rather than giving me a boast”

Marks And Spencer 1 star review on 29th September 2024

Helpful Report

Posted 6 months ago

“I purchased a bra in May, and by June it was damaged beyond repair. I put the bra through the washing machine, for only it's second wash, and the underwiring became exposed on both cups closest to the armpits. The exposed metal absolutely destroyed the rubber seal of my washing machine leaving it needing to be fully replaced. I contacted customer services who initially seemed helpful, however they very quickly turned and only ever replied when I emailed asking on the progress of my complaint. Their 'technologists' decided that I had tumble-dried the bra (I had not) and that the damage was thus my fault. I tried to raise the complaint further, but they did not care, and literally said that a month for a bra to last was to be expected if I'd tumble dried it ..... Again, I had not! After speaking about my complete frustration with some of my colleagues, it turns out that two others have had the exact same issue. One had also emailed in their complaint to be told it was their own fault, and the other hadn't emailed because they'd had their bra for a few months and didn't think M&S would help.... I sadly informed her that she was right, they wouldn't care and wouldn't help! I highly recommend M&S bras if you have the budget and income to replace them after every wash!!!!”

Helpful Report

Posted 6 months ago

“Your "Trusted Courier" as M & S call their service - have let me down so badly - I am incandescent with rage. They told me they'd delivered the present I had ordered from you. However they hadn't - on further investigation as to where it was, I looked into the tracking. They stated the signature was "signed by destroyed"! I wrote to DHL and them and asked what that meant? They then, and only then, bothered to tell me it hadn't been delivered at all but was ruined in transit.... No apology even - it's ruined my surprise to my Sister and her Birthday and most of all my confidence in M & S as suppliers. Of course it was a weekend so i couldn't do anything about it in time to save the situation. The Courier should have informed of their failure IMMEDIATELY so at least I could have sent something in time. I feel absolutely let down and disgusted. Despite 3 emails to M&S nd their live chat, I've heard nothing from them. Do NOT use them to send your Gifts....! They will disappoint you too!”

Helpful Report

Posted 6 months ago

“Initial return of part of the order seemed simple but i selected Evri as the return option and then left it a few weeks to actually send it, i turned at the shop to return my item and the Evri system said my return label had expired. Went home called M&S support, waited approximately 20 minutes only to be told 35 days had passed which it clearly hadn't so they couldn't generate a new label so i have to take it back to an M&S shop which is miles away.”

Helpful Report

Posted 6 months ago

“poor staff behaviour and bad customer service you can buy but you cant return mouldy food NN8”

Helpful Report

Posted 7 months ago

“I purchased items on line , unfortunately had to return them. There was no return label or address in my package. I eventually found a return address through Google. I returned my package at my local post office. I had to pay £10. 40. I was shocked and disappointed. I contacted customer service many times. They eventually offered me an e gift card to cover my postage. I simply wanted a normal refund. I could only use an E gift card if I purchased something else. I didn’t need anything and asked for a normal refund. I have not had this problem solved as yet. Can anyone help me please.”

Helpful Report

Posted 7 months ago

“Serving staff and management are completely unskilled in customer relations. They are arrogant hostile and paranoid. I got into a debate with a couple of them about method of payment, I presented government ID with valid signature and they refused to accept it. The entire time I maintained an even tone of voice, used polite language, and when I asserted my position and expressed my opinion they threw me out for "Abusing their staff" which was completely false. They are bunch of nasty jerks.”

Helpful Report

Posted 8 months ago

“I have been going to M&S for over 20 years. I have a big family and have always done big weekly shops there, accumulating hundreds of thousands of euros over the course of 20+ years for their company. On Thursday the 1st of August I bought a packet of feta cheese which I often do. The best before date was late October (over 2 months from now). The cheese was rotting, and foul. I was in a rush and had a small taste before I noticed that the cheese was vile. I got very ill for a couple of days. I notified customer service about this with photographic evidence of the product, and they told me if I provided a receipt they could refund me €2.99, otherwise they will do nothing. I didn’t keep the receipt so I got nothing. That being said, the trouble I went through was absolutely worth an awful lot more than €2.99. Feeling incredibly let down by M&S and the whole experience, disgusting customer service.”

Helpful Report

Posted 8 months ago

“Was on holiday in UK l. Bought lots and lots of shirts and blouses at marks and Spencer all over UK. bought a couple of £9 t-shirts. Great fit in the shop. Bought two beautiful viscous work shirts £30 each. Got back home, washed all following instructions, all shrunk 2 sizes smaller. WTH. I am FURIOUS. If I washed them back in the UK I could have gone back for refunds. All other shirts that were 100% cotton or linen kept their shapes and sizes. Any other mixed fabric garments shrunk.”

Helpful Report

Posted 8 months ago

“Order Number : 2004502203 dated 6/7/24. Item not received even after 10 days and the customer service rep is telling me to wait for some more time. The courier service provider has to be penalised for the delay. Very bad delivery services.”

Helpful Report

Posted 9 months ago

“I wanted a gift card for a new baby over 100 it never arrived got done out of the card and no refund i phoned customer service 6 times found them appalling.”

Helpful Report

Posted 9 months ago

Marks And Spencer is rated 2.8 based on 2,255 reviews