Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.80

2.8 Rating 2,257 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,257 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have shopped at marks and Spencers for many years and even I no section manager Nikki is not someone to get on the wrong side off as that gentleman found out he must have been just stupid to fall out with her she will stop at nothing if you upset her as the staff no only to well but really to say yr husband is ringing yr work to make sure she got there safely OMG”

Helpful Report

Posted 1 year ago

“We have just had the king prawn and chorizo paella for dinner and it was absolutely fabulous. Just as good as we’ve had in Spain! Well done M&S!”

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Posted 1 year ago

“This does make smile”

Marks And Spencer 5 star review on 4th October 2023

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Posted 1 year ago

“Yesterday the 20th September 23 the staff at the Enfield store branch went over and beyond to help me and my mother, she almost collapsed... they provided a wheelchair for me, and the beautiful lady in the lingerie section fitted my mother for a new bra. unfortunately I did not get her name... and after the beautiful Maria helped me with my mother in the pouring rain, I will be forever grateful to her and the staff for their help on a very difficult day. Thank you so much and may God bless them for their kindness x”

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Posted 1 year ago

“When this bird speaks I just cringe 😬 but a the same time makes me smile 😃 the new Percy pig 🐷”

Marks And Spencer 5 star review on 29th August 2023

Helpful Report

Posted 1 year ago

“This is a Company with very Disturbing and worrying reviews if Miss Thomas the general manager from one of Marks and Spencers flagship stores can Ban a long term customer for rewarding her staff for good customer service skills and there's not many Managers with those kind of skills that work in the Torquay store and then to add insult to the customer by telling him its against company Policy for staff to take any form of gift from the customer then they should be making there staff aware of this if that's there company Policy but if Banning this Gentleman wasn't enough section Manager Nicola than rang 101 and sent the police to the customers home accusing him of sending her flowers shouting at the staff in the store when he went in to do his shopping and than accusing him of putting a review on her and her girlfriends cars which yet again was clearly all in her Histrionic head with not one shred of evidence yet she told her Husband she won the flowers at work the reviews were found in Sainsbury's and shouting at staff would have been recorded on there CCTV if you can still keep your job after doing such a evil nasty thing to someone its unbelievable but you have to feel sorry for her husband how would you ever believe a word that came from her lips even good morning would be a lie they do say your Lies will come back to haunt you one day and so they should i am sorry to say to the customer the compliment you made was clearly taken the wrong way unfortunately for you this was the case for you but you should also remember people you think are your friends aren't always your friends ? i would like also to say 99 per cent of Marks and Spencers stores are fantastic and the staff are amazing but unfortunately even the staff that work in Torquay say its a very Toxic place to work”

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Posted 1 year ago

“I visited Marks and Spencer in Tamworth on Wednesday 12th July with my husband for a suit for him and an assistant by the name of Melanie came to advise us. We could not have had better service and assistance, and she could not have been more helpful staying with us and advising us on the correct fit of the suit and finding a shirt and tie to go with it. With out her helpful assistance what could have been a fraught experience turned out to be a pleasant one. We can't speak highly enough of the attention we received.”

Helpful Report

Posted 1 year ago

“Shopped at Lakeside Thurrock today and a young lady named Emma who works on Menswear went above and beyond to help with a problem. Thank you Emma Marks & Spencer could do with a lot more staff like you.”

Helpful Report

Posted 1 year ago

“Visited Marks & Spencer’s in Norwich, Norfolk we had a problem with an order. It was sorted so professionally by Robert in the furniture dept. He was very helpful. Thanks again Robert.”

Helpful Report

Posted 1 year ago

“I feel I must say thank you to the lovely section manager who recommended the leg of lamb and the Aberdeen Angus beef joints she said there so good people steal them from the freezer’s thank you Nicola”

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Posted 1 year ago

“I’m finding M&S website really irritating lately. When I look at an item I am not interested to know how many other people are looking at the same as me. Infact I don’t care and I don’t believe the information either. So m&s please stop this information from popping up and blocking the view I am getting fed up of clicking off the people viewing to see the item it is so frustrating it makes it that am no longer interested in purchase if goods because of this reason!”

Helpful Report

Posted 1 year ago

“i have to say when you read about how the three managers spoke and tread a customer that had shopped in there store for more than 20 years its shocking if speaking and treating the customer like they did wasn't bad enough then for them to say there section manager felt petrified when this customer came in to the store and her husband was ringing her work to make sure she got in to work safe yet she took chocolates from this customer that she was supposed to be so petrified of how two face can you be and then the general manager saying that rewarding some of the staff that were polite enough to just say good morning to the customer was against company Policy and yet there staff took the reward with open arms and so did the dwarf lets hope there is someone looking down on all of those involved because what they did was cruel nasty and evil and for Jane to say to the customer i only gave the General manager your card because i have seen what the section manager is doing to you and and she should no better as she has worked here for more than 30 years the same as me and hopefully she will be dealt with which was recoreded on a phone as was the section manager who said we have gathered enough evidence to stop you shopping in our food hall the whole thing is very very sad”

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Posted 1 year ago

“I have been meaning to write a review for a while regarding a member of staff called Steve at the Queens Drive, West Derby food hall. He is always so pleasant and takes time to ask about your day. Whenever my granddaughter is shopping with me she always asks if we can go to the till where he is working as he makes her chuckle when he calls me her Granny. I feel he goes above and beyond customer expectations.”

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Posted 1 year ago

“When the General manager MRS CLAIRE THOMAS can ask a customer to step outside her food hall she was well aware that this gentleman had shopped there for more than 10 YEARS her words to him were I take it very serious when you make a complaint against the arrogant MR ANDREW HARRIS her COMMERCIAL MANAGER she then said my role here is to PROTECT my STAFF and the good name of the STORE then when the customer went to speak back to her he was going to say it’s the customer that keeps you all in a job isn’t it she put her hands over her ears and turned her back to him and said I don’t want to listen to what you have to say she than walked back in to the store saying I won’t be having this conversation with you again be warned do not ever complain to the executive team again and the following morning she told all the staff in the food hall not to engage in conversation with him or even say good morning to MR STEVENS if he came in to the food hall again just be as RUDE as you can to him and hopefully he will shop elsewhere when that didn’t work she Banned him from the store and used the excuse that rewarding three or four member's of staff that were nice to him was against her policies but then her staff took the card and money from him and were happy to spend it so why if that is there policy why didn’t the staff say sorry we are not allowed to except gifts from customers or we would loess’s our jobs so you can see it was any excuse she could think up to stop 🛑 him shopping there with the help of Nikki who said she felt uncomfortable when he came in her food hall but yet she took a box of chocolates off this gentleman and I believe she has work there for 30 yrs as a manager so I think even good morning is a Lie coming from her mouth there reviews clearly show them all for what they are NASTY BULLIES and as they say there is always someone looking down on Nasty people i am sure if you read this you will agree is this the best people Marks and Spencers can find to run there flagship store so why hasn’t anyone from head office explained why they would sit back and do nothing these people should have been sacked to show loyal customers you do care how there customers are treated this gentleman must be very upset I would be fuming 😡”

Helpful Report

Posted 1 year ago

“How do these managers get away with behaving like this it’s disgusting 🤢 HR get your act together and sort them out and I agree Nasty Horrible people will get there pay back’s ie from up above it’s the customer that keeps the doors open remember this it’s a great company”

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Posted 1 year ago

“Hi I was in carlisle Saturday 2ish with my nephew for a day out and was taken ill. I asked him to go and get a lady to help. I would just like to thank her so much for what she done for me, she was so patient helpful and generous in her empathy and care, I didn’t get the ladies name I’m afraid, but my nephew said she was on the ladies section on self service. Thank you for having such a lovely lady on your staff”

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Posted 1 year ago

“Swathi was very concerned and very helpful in showing all the clothes one by one in a neat manner.Thank u swathi”

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Posted 2 years ago

“I was at your Glasgow fort store and there is a lady at the till points called liz what a helpful lovely woman she is a ray of sunshine and she is a credit to your company they should mould her 🤗”

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Posted 2 years ago

“Kingston upon Thames cafeteria is quite the best for customer satisfaction. Area very clean, staff very friendly, polite and professional. Special mention for Nuria who is by far the best, she makes everybody feel we are part of the family. Many thanks”

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Posted 2 years ago

“From start to finish my experience of ordering a wardrobe online has been fantastic. I have been updated re delivery and assembly of the wardrobe all the way. The delivery/assemblythis morning was brilliant .... on time, fast, efficient .... a great service. The wardrobe looks brilliant, I am very pleased with it.”

Helpful Report

Posted 2 years ago

Marks And Spencer is rated 2.8 based on 2,257 reviews