Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.82

2.8 Rating 2,204 Reviews

44 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,204 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 5 star review on 15th November 2024

107

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Staff helpful in store, assisted with my querie regarding an on line order .”

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Posted 3 years ago

“Very happy with the service I got from Susi bra measuring at Harrow Branch on St Ann's road excellent service Harsha”

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Posted 3 years ago

“Has anyone else been made to feel like a leper in M&S? From being told l cannot try clothes on in store because of ‘germs’ to being told to open bags of returned clothes myself to limit ‘germs’ l have never felt so unwelcome. As far as l know there is no scientific evidence that Covid 19 remains on clothes, in any case having to try them on at home would surely increase the viral load if there were. Presumably why the charming assistant today refused to touch the bags. Is M&S trying to force its customers to use mail order only and save money by then closing stores? Although it might suit the assistant l encountered today better to work in a warehouse like an Amazon drone, she clearly had a problem encountering people. Why are assistants not supplied with disposable gloves if they are that worried. Sizing of clothes in M&S is so unreliable now buying anything has turned into a real chore, what a shame such an unpleasant buying experience is the new normal when other shops who weren’t allowed to stay open in lock down are actually welcoming customers.”

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Posted 3 years ago

“Brilliant local store, staff are amazing”

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Posted 3 years ago

“I am not complaining about a particular thing , only the lack of lovely bedding . Wanting to buy nice new bedding for quite a while , and the bedding always used to be the place to go for lovely style . At the moment there is nothing grabbing my attention, all a bit old fashioned and the colours not so good . Been a M&S shopper all my life and I am 65 now ....”

Helpful Report

Posted 3 years ago

“Ordered garden furniture Capri sofa on 3rd May. Had to chase this order for delivery up as I had not heard anything two weeks had passed. After. 46 minute call wait to be informed the earliest delivery date would be 25th August!, so will have to wait months for garden furniture this year would have been nice. Be warned they take your payment in full and do not deliver, awaiting outcome. Customer services advised I have to lower my expectations 🤨 well Marks and Spencer please do raise your standards and deliver in the expected code of conduct timescales. There is no warning in the App where I ordered there are delays or out of stock evidently they informed me it appears on their website, I certainly was not aware. Stick to Amazon or other reputable on line providers.”

Helpful Report

Posted 3 years ago

“I paid for next day delivery and my item took 5 days to arrive! Never purchasing with them again!”

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Posted 3 years ago

“Was served today by Tricia in the Ayr store of M&S at 15.35 today. She was extremely helpful and pleasant. Long may this store remain in Ayr High Street as we no longer have a store selling ladies and men’s clothes of this quality. It is an Essential part of shopping in Ayr.”

Helpful Report

Posted 3 years ago

“Moroccan spiced chicken wraps , purchased the ingredients for this dish as advertised by M&S was looking forward to dishing this up to my family but after following recipe instructions was very disappointed as my chicken was so full of water it completely absorbed the marinade ( yes m&s chicken) complete waste of time and money . 😡”

Helpful Report

Posted 3 years ago

“Just brought onions rings from M&S these must be the worst onion rings we have ever had full of oil and cooking instructions needed another 3 minutes so they were crispy.”

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Posted 3 years ago

“I ordered several of the light up candles and one arrived unfortunately broken, rang customer service up and the lady couldnt have been more helpful ,thank you m&s think all stores should have such exceptional customer care like yous have.”

Helpful Report

Posted 3 years ago

“I have been going to Mark's and Spencer in sale for over a year I travel there from burnage why do you not supply crinkle cut chips had them from here over a year ago but you not had them since so disappointed first thing I do is go to freezer and none WHY”

Helpful Report

Posted 3 years ago

“Ordered a console table in January and it didnt arrive for 3 months. I kept getting calls from the UK saying our product isnt in stock yet and the delivery will be delayed. I asked them to change the number on file to my partners as he working from home and will be there for delivery but he is also more able to take a call during work. They kept calling my number on a biweekly basis and pushing the delivery back by 2 weeks. Whenever we rang customer service for an update we were left on the phone for 15-25mins being fobbed from one person to the next, and all we got was an insincere 'we apologise for any inconvenience' and then we'd be given a new delivery date, which ended up being changed a few days later anyways, they'd call my phone when i was in work and not my partners as I had requested on multiple occasions. Never, ever again, absolute nightmare, desperate 'customer service' -total joke”

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Posted 3 years ago

“We bought 2 beds from the Longbridge, Birmingham shop, the service was excellent, unfortunately date was to late, popped in to ask if there was a chance of bringing it forward. Debbie went out of her way and she managed to help us, i cannot fault Longbrige always had excellent service and not to name to many but Emma was also brilliant with her service, will continue to use marks for everything. Thank you”

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Posted 3 years ago

“Bought new dish of dim sum, dreadful. Do not buy, steamed or microwaved they are a gluey indistinguishable flavoured filler. Very unlike M and S to be selling. They did refund but extremely disappointing”

Marks And Spencer 1 star review on 22nd April 2021

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Posted 3 years ago

“Bought a selection of Chinese food for 2 today. Chicken was as tasteless as Macnuggets, ditto prawn toast which was soggy. Only good thing were the spare ribs. Looked round men's dept at same store (Welwyn Garden City). Dismal selection. Shirts are mainly slim or tailor fit. Floor space reduced to accommodate a coffee bar. M&S has truly lost its way.”

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Posted 3 years ago

“I took a pet policy out in respect of my cat. The premiums were very high which I was happy to pay as I hoped that in the event of my cat's illness I would received prompt payment and good service. I received neither, I had to send over 10 emails before the claims department would even process my claim. The excess is extremely high even though I had a premium product on top of the excess there is a 20% excess I have never come across this before. They took nearly a month to pay me and still owe me 36 pounds, It is the worst insurance I have ever used.”

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Posted 3 years ago

“M&S have gone downhill beyond belief. I will never order flowers or anything else from them - this is after 30 years as a loyal customer. I have had 5 deliveries (more fool me) gone wrong - flowers for special occasions undelivered without any notification. Each time refunded but not the point as each occasion missed - there have been a number of other significant problems with other orders too. Customer service appalling - what has gone wrong? Nobody cares.”

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Posted 3 years ago

“Bought flowers online for delivery over a month away, called to change the address, can’t make any changes or cancel unless within 30 mins after purchase. This was a day or so after I ordered, absolute joke!”

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Posted 3 years ago

“Bought ankle grazer joggers today size12 short Length was 29 ins left leg and 291/2 ins right leg. Noticed size 14 goes up to 31 ins. I am 5ft tall and size 14short used to fit perfectly. What has happened to your sizing l have heard lots of people complaining about the short length being longer. I should like to see this rectified so I can continue to buy from M & S.”

Marks And Spencer 2 star review on 15th April 2021

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Posted 3 years ago

Marks And Spencer is rated 2.8 based on 2,204 reviews