Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.82

2.8 Rating 2,204 Reviews

44 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,204 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 5 star review on 15th November 2024

107

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Severe lack of gluten free products in the Rushden Lakes cafe. No choice of sandwiches on display, only one biscuit/cake choice, and a very poor choice of bread accompaniments to hot food. E.g. it wasn’t possible to have a gluten free bacon roll, but the roll was available for soup. How can this happen within a big concern such as Marks and Spencer. Obviously someone in the catering department should show a little more knowledge and care.”

Helpful Report

Posted 3 years ago

“Ordered a birthday cake for son. Cake arrived Happy Birthday rubbed off the cake and also the decorations on transit shoddy so disappointed”

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Posted 3 years ago

“food has gone down a huge amount in quality, just had a steak and kidney pie. 6 pieces of tough meat and tiny bits of kidney”

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Posted 3 years ago

“Paid 4.99 for next day/designated day delivery but when it came to booking the date the earliest was 3 working days away, and then when I chose this they changed it without warning to a further day ahead! When I complained all I got was a bland response saying you obviously are not happy with our service but we hope you will shop with us again. Impossible to find an email for their complaints team”

Helpful Report

Posted 3 years ago

“I ordered sofas from M&S and agreed delivery date was July 12. July 5th, received confirmation e-mail that all is set for July 12th. July 10th, received email that delivery is now August 25th at the earliest due to production issues. This was a lame excuse. If it was production issue surely they would know at least a week or 2 before but to be informed that all is set for delivery and then suddenly there is a production issue is not acceptable. I went into the store today and was told they have a backlog and customers who placed their orders away before me are still waiting for their deliveries which means it is unlikely that I will get mine on 25th Aug. M&S website is still telling customers that delivery is within 12 weeks. My advice is read Trust Pilot reviews and you will read all about the appalling service. They don't even offer you an alternative such as a full refund!! Go elsewhere.”

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Posted 3 years ago

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Posted 3 years ago

“Servicio de atención del cliente,terrible. Se ríen del cliente.”

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Posted 3 years ago

“Visited the Redhill Surrey branch of Marks and Spencer to get some trousers and a shirt for my 14 year old son for a wedding. He was measured and fitted for both by a lovely man called Ian who listened to what we wanted and advised and guided us in the right direction. The shirt and trousers had to be ordered in and came within 2 days. We went back today to collect the trousers,shirt and have a final fitting by Ian as he wanted to make sure that the trousers fitted correctly, which they did. The service he provided was exceptional and I will highly recommend Ian to anyone that needs to get a suit fitted. One very happy customer.”

Helpful Report

Posted 3 years ago

“My elderly mother visited the Broadway store, Bradford today to have a bra fitting, she was served by Diane who not only measured her but also assisted her with some other items. I don’t normally write a review but the care and compassion Diane has shown is greatly appreciated. Thank you M&S in your customer service 10/10”

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Posted 3 years ago

“Have been buying quiches regularly for years but I will have to look for somewhere else to buy them as M&S quiches are now tasteless, in fact they are AWFUL. I have just had the misfortune to eat a dry chicken & mushroom puff pastry slice - another of my past favourites - hardly any filling and no sauce, just very hard pastry.”

Helpful Report

Posted 3 years ago

“I had have bought your quiche Lorraine and enjoyed it for many years however you have not only changed the packaging but obviously the quality it’s now so bland and where is the cheese content ?”

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Posted 3 years ago

“Why isn’t it possible to write a item review on the app, I have to go into safari and then it won’t always let me write a review,it just cuts off, it’s very annoying, so I don’t write many reviews for this reason good or bad.”

Helpful Report

Posted 3 years ago

“5-pack No VPL Microfibre High Leg Knickers: I bought a pack of these as I’d purchased the ‘same’ product before which were excellent. Major disappointment this time: the material is a lot flimsier than my previous ones and the material over the bottom only partially covers mine. I’m a size 12 with a small bottom! Also these aren’t quite wide enough around the tops of my thighs at the front. Just like everyone else they are just using cheaper products which let down their quality reputation. Going off on a tangent, I used to love the Per Una range. Whoever the buyers were when this range started up really knew what they were doing with beautiful clothes…sadly this all went downhill ages ago too. I would totally understand if M n S closed down altogether, too much ‘tat’ and ‘dowdy’ stuff plus cheap imports I store these days. Sooo disappointing!!”

Helpful Report

Posted 3 years ago

“24.7.21 visited m&s food in princess Alice retail park. Was served by Neil. What a great guy, funny, put a smile on my face great sense of humour. :)”

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Posted 3 years ago

“15/7/2021 appointment for bra fitting service,Perry Barr the young lady Yvette,was so kind and helpful and put me at ease all through the fitting that I shall certainly use this service again .”

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Posted 3 years ago

“WELL M&S I am absolutely flabbergasted with you. I have been a loyal M&S customer for over 40 years and have never made any complaint about any of your products But in 2017 I purchased a pair of nubuck leather Velcro Fastening M&S branded shoes as I now have trouble tying my laces. I bought from Shrewsbury M&S store for £55.00. They have been worn on a maximum of 5 occasions for celebration evenings (weddings, anniversaries, etc) as they were too good for everyday wear and as such have been stored in my shoe cupboard. There is nothing wrong with the Nubuck leather uppers, inside cushioned insole, etc. BUT the soles of the shoes have just literally disintegrated (please see photos of the sole). Obviously after 4 years and max of 5 wears, I do not have Till receipt. Knowing that return to M&S store would be a waste of time, I put the shoes in a shoe box with a full letter of explanation and paid (at my expense) to return the shoes to the Head office in London, where I hoped that somebody from the purchasing department would investigate the obvious inferior Quality of the shoes soles compound. It is such a pity that the shoes are only fit for the dustbin because of a clear manufacturing fault. My main objective was to inform M&S about selling inferior products with the M&S logo in their stores. Today after over 2 months, The shoes were returned to me from Chester, Customer services Dept with a letter of explanation (more like excuses, excuses, accepting no blame whatsoever) Totally dismissing that the shoes were a manufacturing fault and that general wear over 4 years was to blame (obviously did not even bother to read and understand the points that I had stated in my enclosed letter of very limited wear). No mention of an apology to a valued customer only an overtone of "we do not admit liability" ?? Whatever has happened to the Great M&S customer service and quality. I for one, will now, never shop at M&S again in my lifetime. Such a shame.”

Marks And Spencer 1 star review on 22nd July 2021

Helpful Report

Posted 3 years ago

“Ordered a chair from M&S back in February they failed to process the order correctly so when the delivery date arrived I was told I had to cancel the order & reorder & wait another 11 weeks now due date for delivery has arrived & they have again only just told me they have a problem 6 months they’ve had to sort suppling 1 chair why oh why can’t tneir customer service just give a simple truthful service all this passing the buck from one to another never the same person replying to emails very very disappointed do not order furniture they lie to you. If I was to change my delivery date this close to agreed delivery date I’d have to pay £25 now one has offered compensation when it’s their fault so angry with them”

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Posted 3 years ago

“Very quick and easy to use the click and collect function for homeware. Collection area in store was easy to find and the whole process was quick. I was also kept well informed via email on the progress of the arrival of my delivery to the store.”

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Posted 3 years ago

“I came into the Bristol Cribbs Causeway store last Thursday and one of your employees Grace couldn’t have been more helpful! Nothing was too much trouble , she is a true asset to the store!”

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Posted 3 years ago

“Sorry Marks and Spencer but I just do not understand your paperless return service. No documentation in delivered items which is puzzling. However when I tried to arrange for my item to be picked up by Hermes which customer services assured me I could do I could not get Hermes to accept Marks and Spencer as a valid store to return items too. I am have printed off the QR code which I am assuming contains all details of my order but the only means it appears I have available to me is to take it to a Hermes shop of the PO. as I am housebound I cannot do that, So I cannot buy goods from you in future if this is the policy”

Helpful Report

Posted 3 years ago

Marks And Spencer is rated 2.8 based on 2,204 reviews