Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.81

2.8 Rating 2,228 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,228 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 7th December 2024

108

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tried to speak to someone at 2 of your stores you get automated conversation which is no help at all then get a call centre in India I presume who couldn’t help either she said M&S aren’t taking calls at the moment extremely helpful M&S!!! You really need to sort yourselves out shocking customer service”

Helpful Report

Posted 2 years ago

“I bought M&S Steak Slices, awful! don't buy! Admittedly the pastry wasn't too bad but not great either. What meat there was, & there was very little, was tough & tasteless with an equally meagre amount of gravy. Altogether unappetizing.”

Helpful Report

Posted 2 years ago

“Tried to order 3 pairs of leather gloves online on my M & S account. When I tried to pay the website kept scrolling back up to delivery despite there being nothing wrong with the delivery details. Would not let me even enter the gift card number. Very bad website. Annoyed.”

Helpful Report

Posted 2 years ago

“This is the 5th order in 18 months where there has been serious issues. Today is the last time I will ever use them, it was my friends birthday so now I have no time in which to get a replacement. Beyond angry.”

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Posted 2 years ago

“Service at the cafe in Warrington Gemini was superb especially Michael. They never fail to make you feel welcome. Keep up the good work... Paul”

Helpful Report

Posted 2 years ago

“Had the most amazing service by a lady called Janet in the bra fitting service at Longbridge branch. She went over and above and was extremely friendly and helpful. I tried to leave a review on the site they recommend ‘tellmands.co.uk’ near on impossible to complete which is sad because staff should be praised for excellent service. The site suggested is horrible. M&S should review this.”

Helpful Report

Posted 2 years ago

“Bought 2 yellow.stickered items and was not told by assistant that there was no refund or exchange. She was having difficulty with the whole transaction for some reason. M&S response " policy stated on receipt" . But the purchase had been made when you are given the receipt, so it's too late then. Really appalling customer service from M&S”

Helpful Report

Posted 2 years ago

“I have had food poisoning three times in the same store in five years every time it’s been with fresh soup I’m not happy the quality has gone down the fish in Edgeware Road it’s hardly ever checked many times I’ve bought fish and it’s been out of date but when you can’t find your glasses and look at the date you’re screwed, the customer service on the cash register has gone down big time”

Helpful Report

Posted 2 years ago

“Pure high quality food. The difference in food taste to their competitors are levels above. I am a regular customer.”

Helpful Report

Posted 2 years ago

“I am 60 and have been buying from M&S all my life but after todays experience that's come to an end. I took a pair of trousers back with a receipt that were too big (the changing rooms were closed due to COVID). Turns out M&S now have a days since purchase policy. I was 6 days outside so a refund/credit note was refused. M&S refused to budge. So that's it. No more M&S flowers (on which l spend a small fortune), no more M&S food, no more M&S anything and I have just cancelled my M&S card. A masterclass is how to loose loyal customers.”

Helpful Report

Posted 2 years ago

“Absolute disgrace of a manager, member of staff berated my OAP mother back in November with a prolonged verbal attack for no apparent reason, other members of the public even had to stand in for her as she was in shock at the attack. The complaint was brushed off by the manager there and then, later offered a pathetic voucher that never arrived, head office was no better as after making a formal complaint in December they never contacted us again, now we are being told that they were informed the matter had been dealt with by the store and the complaint is closed. Absolutely furious at this”

Helpful Report

Posted 2 years ago

“Ordered some clothes in line to take on holiday. Received email today in which they say they are ‘very busy’ and my delivery will be delayed . They also seem to be implicating Hermes . I ordered these goods 5 days ago and probably won’t get them for a few more days. Being told they are ‘very busy’ basically says I am not important enough to deliver to me on time. If they are that busy then pay over time and get the job done. Being ‘too busy’ to serve you is a very outdated attitude to customer service . Wake up M and S , look at how well your competitors perform, no more weak excuses. The world of commerce has moved on and left you behind. If your wish to retain customers, you need to raise your game. Earlier this week I ordered a product from Amazon at 1700 hours , it was delivered at 1100 the following day. M and S there are no excuses. You gave distanced me as a customer and I doubt I am the only one.”

Helpful Report

Posted 2 years ago

“Several bad experiences in the last year, from overcharging from advertised price, poor quality goods and their over reliance on self checkout even when you have a trolly of food. Won't be using again. One bad experience too many”

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Posted 2 years ago

“Isabelle served me today and helped me find so many things. She went out of her way to make sure I had everything I needed. Was a lovely experience!”

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Posted 2 years ago

“Lydia from Liverpool displayed exceptional customer service skills when I was trying to purchase a puffer coat that was in the sale, however; it had no code on it. After finding the same coat but a smaller size, Lydia went out of her way by contacting her manager on two occasions in order to help me purchasevthe said item. Well done Lydia you are an asset to M & S”

Helpful Report

Posted 2 years ago

“They cannot fulfill online orders. Then you have to chase them for months to get a refund. Customer service does not exist in their culture. Emails or calls dont get replied to.”

Helpful Report

Posted 3 years ago

“Pathetic delivery and customer service. Can't give less than 1 star. So giving 1”

Helpful Report

Posted 3 years ago

“Went to marks and Spencer’s Braehead. I had bought pyjamas for my 90 year old fathers Christmas on 10th December. Returned on 16th January with the pyjamas in all their original packages without them having even been tried on. Asked if I could exchange them for a lighter pyjama as they were too heavy material for my dad. Told I could not get an exchange as I was 6 days out of time. This was the managers decision. Absolutely terrible customer service and shall never buy anything from this store again. The Fort M&S exchanged them without question for me. Thanks to them”

Helpful Report

Posted 3 years ago

“As a regular customer to your Workington branch, I want to praise the excellent service that I received from four of your ladies, they are Val, Tracy, Lorraine and Julie. They are always kind, helpful and above all patient. They are a credit to your shop. Kindest Regards Doug Nelson.”

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Posted 3 years ago

“I was unable to exchange an item as it was out of their date by 3 days. The item I was looking to exchange was still full price on their website , perfect condition and had the price tag attached. I was not looking for money back only to exchange. Didn’t make it to the shop due to illness but they don’t value customers so they couldn’t care less”

Helpful Report

Posted 3 years ago

Marks And Spencer is rated 2.8 based on 2,228 reviews