Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.81

2.8 Rating 2,232 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,232 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 18th February 2025

109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Marks and Spencer’s are not what they use to be. Avoid as they have sold out. Rubbish customer service. Can’t speak to a trained person on the phone etc They are no longer worth the money”

Helpful Report

Posted 1 year ago

“I ordered some leather ankle boots online as they didn't have my size in the Birmingham City Centre store. I ordered two pairs in different sizes along with a couple of other items. I collected the order which was in a large cardboard box. When I tried my size on in the boots they fitted perfectly, so I had to return the larger size. I visited the Mere Green food hall to do this. The boots were in the original polythene packaging with the cardboard inserts and I had wrapped them in a white plastic bag and tied it up. When the assistant served me she said that they should be in the original packaging they had arrived in. I explained that this was a very large box. I said I had travelled there by bus and the box was too large to carry. She said it doesn't matter and repeated it should be in original packaging. I told her I was offended by her altitude. She was really rude. I am 5 foot tall and a senior citizen. Disgraceful customer service.”

Helpful Report

Posted 1 year ago

“Amazingly good tasting food.They always know the product will be a winner”

Helpful Report

Posted 1 year ago

“I won’t be using Marks and Spencer’s again until they change their delivery and collection service as they have sold the customer out to cheap delivery service and a non existent customer service if anything goes wrong. Expect all these companies to go bust real soon and with only themselves to blame when they put profit before service. What a shame when they used to be such a good name.”

Helpful Report

Posted 1 year ago

Helpful Report

Posted 1 year ago

“Disgraceful Service - Christmas Hamper - NO SHOW! Christmas Hamper - NO SHOW! Paid for 11.11.23 - £500 Hamper as gift, to then be notified on the evening of delivery 22.12.23 that they didn't have the goods for the courier 1 day after 1st delivery's started? which I might add was 21.12.23 so they ran out of stock??? Have been using M&S for the best part of 50 years and feel really let down by there service or lack of service, to then be chasing up on 4 different days to a telesales office in South Africa who couldn't care less about what's going on and pushing for refund rather than sorting out the problem there end? Even after speaking to 3 staff members one of the days including there manager Dilan due to get back to me? Never did. So because of M&S not making good on there promise of delivery, I lose out on a gift for a very good friend to delivered, who had stayed in all day to receive his Christmas box from me for all that he does throughout the year for me, I think is Absolutly disgraceful on M&S's part and not the company I so valued all my life. I'm sure this has happened to others over this period and because of this will make a real dent on future sales for your company from many faithful customers like myself. In future I think I'll stick to the professionals when it comes to sorting hampers and deliveries being delivered on time and without fuss Harrods, John Lewis, Fortnum & Mason etc: to name but a few. Really Really Really disappointed and let down by M&S on all aspects of this including the non existent customer service. I really do hope that others haven't been subjected to the treatment I received, where it seemed the overseas staff were more inclined to rush through a refund than actually sorting/sourcing the products you'd paid for well in advance.”

Helpful Report

Posted 1 year ago

“On 7/12 I ordered and paid for Xmas flowers to be be sent to three family members with delivery for two being on Sat 23/12. No flowers were delivered - no notice was given and all I got was a refund on Xmas eve morning- which I had to look for myself. I live in Australia and have sent these Xmas flowers over the years and they have been lovely. This year it was too late to organise another gift and no explanation- disappointed with lack of communication especially as I had ordered early”

Helpful Report

Posted 1 year ago

“My daughter was over from Canada and thought we would get good food at M&S for Christmas Dinner. How disappointed we were!! We cooked all food re M&S instructionsTomato Soup was good - carrots were ok - Beef Ribeye Steaks (tasteless) Sprouts - (horrible - and we both like sprouts) Cauliflower Cheese (disappointing) - Roast Potatoes (not great) - Apple Crumbles (ok) - Cheese Sticks (not very cheesy) Dip quartet (3 of which tasted the same) - It was such a shame - we felt very let down by M&S - we will NOT be doing it again.”

Helpful Report

Posted 1 year ago

“Excellent customer service”

Helpful Report

Posted 1 year ago

“I purchased a number of Egyptian towels before Christmas. They are thick and soft but snag very easily.”

Helpful Report

Posted 1 year ago

“I normally buy my Christmas turkey from our local Butcher and every year the turkey is moist, tender and quite tasty. This year I thought I would try a M &S turkey as we food shop there twice a week. I ordered a free range turkey as I always do which cost £115, I did think at the time of placing the order it was expensive but I thought being M&S it would be a nice turkey. How wrong was I, the turkey was very dry and completely tasteless, never again next year I will be going back to our local Butcher far better and cheaper.”

Helpful Report

Posted 1 year ago

“I bought the full Christmas dinner for £45. It said it served 4 full luxury dinner. Upon opening the ‘turkey’ was reconstituted meat and not proper meat. It felt plastic and tasteless. There was less than a tin of carrots so not enough for 4 people as advertised. There was only potatoes (no fat on) and a sachet gravy. Nothing else. In all I had spent £150 and the quality was so terrible we had to shop at another store for food. Upon examination all our food bought at m&s was immorally overpriced and they had cut the quality so much that all items were tasteless etc. The only choices now are to walk with your feet and choose somewhere where the customer is treated fairly not at a store whose only interest is chasing a profit at our expense.”

Helpful Report

Posted 1 year ago

“Bacon roll ordered at 09.28 at Worcester store. Arrived 16 minutes later - bearing in mind there were only 10 people in the cafe. Staff more concentrating on banter. Said roll arrived at 9.42 burned sent it back. New one arrived 10 minutes later by which time the tea was stone cold. Comment from server to the effect that the roll arrived in that state. sorry, do not take that. sloppy service and poor customer service. to add insult to this second bacon roll cold.”

Helpful Report

Posted 1 year ago

“Picked up my pre ordered Turkey on 22nd.The use by date was 26th, very poor. I may as well just bought it that week in store at Tesco. It was very dry even though I cooked it for 10 mins less than it said. The pigs in blankets & stuffing in bacon was well overpriced at £14 for what we got. I'll give m&s a swerve next xmas.”

Helpful Report

Posted 1 year ago

“Very disappointing l bought most of my Xmas food from Canary Wharf M&S Most of it over priced and dates were almost up, ended up throwing food away because dates run out , Will never shop here again completely had enough of buying food where the dates only have a day or two left . As a long term customer of M&S l am thinking of changing to new supermarket Tescos dates last longer and taste better.”

Helpful Report

Posted 1 year ago

“We always order our xmas food from m&s, it always comes in on time and the food is always excellent..this year we ordered a pre cooked turkey with stuffing & gravy..it was superb very succulent, all our order was 1st class.. well done m&s & to all staff in stores we shop...swansea west Park. & mumbles....fab food as always....sue & Don latty”

Helpful Report

Posted 1 year ago

“i have to say that i have shopped at the Torquay Marks & Spencers and apart from the staff not engaging with the customer which clearly must be what the general manager has told and instructed her staff to do. It makes you feel like get your shopping and leave if good morning is to hard to say to a customer But then you read how the section manager Nikki and her best friend Dawn rang 101 and said this customer had put a review on there cars which they new was a deliberate lie and then to add insualt they went to the general of the store and said they felt so uncomfortable when he came in to the store to get his shopping that there husbands were ringing there work place to make sure they got to work safe what a joke i to would be worried if i lied like that pair had but to go as far as ringing 101 and no you are lying through your teeth what kind of people are M&S employing clearly to say nasty and evil would be a understatement. He clearly made a big mistake if he thought these were nice people lets hope there is someone looking down on all the staff that played a role in this horrible behaviour towards this gentleman. it seems if certain staff that work in the food hall no you have a connection with this gentleman they are only to pleased to inform you of what these people did and yet i only went in the food hall to get my shopping and yes i do no this man and feel i must say he is to generous for his own good but that is his only fault. and yes i have stopped going in the food hall now. But in the cafe and clothing the staff are lovely very sad how two people can destroy the good name of this store”

Helpful Report

Posted 1 year ago

“Bought a sofa from M&S as had had previous one 15years and very satisfied with it. Particularly asked for firm cushions as we're now in our 80's and paid extra. Despite it being two months late in delivery we were very pleased - for all of a month. We noticed that one cushion (the one most used) was definitely already not as firm as it had been. This persisted and we contacted M&S who sent out a 'technician'. He poked about in all the cushions and examined all of the sofa and said he would put in a report. M&S wrote to us that their was nothing wrong with the construction of the sofa. WE replied by pointing out i wasn't the construction but the quakity we were complaining about. We had ordered and paid for firm cushions only to find after just weeks, they were losing their firmness. They sent another 'senior' technician - he suggested we regularly Plump up the cushions!! They are foam! They just do not plump. I wouldn't buy from M&S again - definitely not. The quality is not there and the after service is appalling. We are left with a sofa, under a year old and already sagging. Would NOT recommend them”

Helpful Report

Posted 1 year ago

“Every time I see this it makes me smile”

Marks And Spencer 5 star review on 23rd December 2023

Helpful Report

Posted 1 year ago

“Ordered online from M&S 2 boxes of cakes as a Christmas gift for a company I have worked for as a thank you, I requested the 20-12-2023, M&S strike me as a company of quality with a reputation to protect, I wasn't to be disappointed they arrived on the day and the company were over the moon with the wonderful cakes. Great price. great service thank you M&S.”

Helpful Report

Posted 1 year ago

Marks And Spencer is rated 2.8 based on 2,232 reviews