Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.81

2.8 Rating 2,228 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,228 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 7th December 2024

108

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a number of Egyptian towels before Christmas. They are thick and soft but snag very easily.”

Helpful Report

Posted 1 year ago

“I normally buy my Christmas turkey from our local Butcher and every year the turkey is moist, tender and quite tasty. This year I thought I would try a M &S turkey as we food shop there twice a week. I ordered a free range turkey as I always do which cost £115, I did think at the time of placing the order it was expensive but I thought being M&S it would be a nice turkey. How wrong was I, the turkey was very dry and completely tasteless, never again next year I will be going back to our local Butcher far better and cheaper.”

Helpful Report

Posted 1 year ago

“I bought the full Christmas dinner for £45. It said it served 4 full luxury dinner. Upon opening the ‘turkey’ was reconstituted meat and not proper meat. It felt plastic and tasteless. There was less than a tin of carrots so not enough for 4 people as advertised. There was only potatoes (no fat on) and a sachet gravy. Nothing else. In all I had spent £150 and the quality was so terrible we had to shop at another store for food. Upon examination all our food bought at m&s was immorally overpriced and they had cut the quality so much that all items were tasteless etc. The only choices now are to walk with your feet and choose somewhere where the customer is treated fairly not at a store whose only interest is chasing a profit at our expense.”

Helpful Report

Posted 1 year ago

“Bacon roll ordered at 09.28 at Worcester store. Arrived 16 minutes later - bearing in mind there were only 10 people in the cafe. Staff more concentrating on banter. Said roll arrived at 9.42 burned sent it back. New one arrived 10 minutes later by which time the tea was stone cold. Comment from server to the effect that the roll arrived in that state. sorry, do not take that. sloppy service and poor customer service. to add insult to this second bacon roll cold.”

Helpful Report

Posted 1 year ago

“Picked up my pre ordered Turkey on 22nd.The use by date was 26th, very poor. I may as well just bought it that week in store at Tesco. It was very dry even though I cooked it for 10 mins less than it said. The pigs in blankets & stuffing in bacon was well overpriced at £14 for what we got. I'll give m&s a swerve next xmas.”

Helpful Report

Posted 1 year ago

“Very disappointing l bought most of my Xmas food from Canary Wharf M&S Most of it over priced and dates were almost up, ended up throwing food away because dates run out , Will never shop here again completely had enough of buying food where the dates only have a day or two left . As a long term customer of M&S l am thinking of changing to new supermarket Tescos dates last longer and taste better.”

Helpful Report

Posted 1 year ago

“We always order our xmas food from m&s, it always comes in on time and the food is always excellent..this year we ordered a pre cooked turkey with stuffing & gravy..it was superb very succulent, all our order was 1st class.. well done m&s & to all staff in stores we shop...swansea west Park. & mumbles....fab food as always....sue & Don latty”

Helpful Report

Posted 1 year ago

“i have to say that i have shopped at the Torquay Marks & Spencers and apart from the staff not engaging with the customer which clearly must be what the general manager has told and instructed her staff to do. It makes you feel like get your shopping and leave if good morning is to hard to say to a customer But then you read how the section manager Nikki and her best friend Dawn rang 101 and said this customer had put a review on there cars which they new was a deliberate lie and then to add insualt they went to the general of the store and said they felt so uncomfortable when he came in to the store to get his shopping that there husbands were ringing there work place to make sure they got to work safe what a joke i to would be worried if i lied like that pair had but to go as far as ringing 101 and no you are lying through your teeth what kind of people are M&S employing clearly to say nasty and evil would be a understatement. He clearly made a big mistake if he thought these were nice people lets hope there is someone looking down on all the staff that played a role in this horrible behaviour towards this gentleman. it seems if certain staff that work in the food hall no you have a connection with this gentleman they are only to pleased to inform you of what these people did and yet i only went in the food hall to get my shopping and yes i do no this man and feel i must say he is to generous for his own good but that is his only fault. and yes i have stopped going in the food hall now. But in the cafe and clothing the staff are lovely very sad how two people can destroy the good name of this store”

Helpful Report

Posted 1 year ago

“Bought a sofa from M&S as had had previous one 15years and very satisfied with it. Particularly asked for firm cushions as we're now in our 80's and paid extra. Despite it being two months late in delivery we were very pleased - for all of a month. We noticed that one cushion (the one most used) was definitely already not as firm as it had been. This persisted and we contacted M&S who sent out a 'technician'. He poked about in all the cushions and examined all of the sofa and said he would put in a report. M&S wrote to us that their was nothing wrong with the construction of the sofa. WE replied by pointing out i wasn't the construction but the quakity we were complaining about. We had ordered and paid for firm cushions only to find after just weeks, they were losing their firmness. They sent another 'senior' technician - he suggested we regularly Plump up the cushions!! They are foam! They just do not plump. I wouldn't buy from M&S again - definitely not. The quality is not there and the after service is appalling. We are left with a sofa, under a year old and already sagging. Would NOT recommend them”

Helpful Report

Posted 1 year ago

“Every time I see this it makes me smile”

Marks And Spencer 5 star review on 23rd December 2023

Helpful Report

Posted 1 year ago

“Ordered online from M&S 2 boxes of cakes as a Christmas gift for a company I have worked for as a thank you, I requested the 20-12-2023, M&S strike me as a company of quality with a reputation to protect, I wasn't to be disappointed they arrived on the day and the company were over the moon with the wonderful cakes. Great price. great service thank you M&S.”

Helpful Report

Posted 1 year ago

“Living in Australia I ordered a Christmas present online to be delivered to my Aunt who is in her late 80’s. I was very disappointed to discover that the present was delivered to her at 10.49 pm. I appreciate that at this time of year can be very busy. However, surely delivering gifts at this time of night is not acceptable at anytime of year.”

Helpful Report

Posted 1 year ago

“I bought some ladies soft top navy cotton socks from M & S this week online. I understood from the description that these socks are very soft and don’t mark or feel tight on your legs. I have tried 2 pairs out of the 5 and they are tight on my legs. I have quite slim legs and am very disappointed with them”

Helpful Report

Posted 1 year ago

“Inaccurate listing showing a conflict between the description and the pictorial of what they were selling - Queried it via the customer service email, looking for clarification and got fobbed off by an obviously foreign (grammar, spelling and terminology was atrocious) customer service team who quite clearly didn't read the content of the request or probably understand what was being asked. If anything this inflamed the situation as we tried 3 times to get clarification which resulted in a final attempt to advance this to a complaint, as quite evidently they were mis-selling and again got fobbed off which reflects the continuing decline of a once great retailer - they don't care about the customer experience and just want your money so we are distancing ourselves from M&S as there are plenty of other retailers willing to give you product accuracy and a good shopping experience!”

Helpful Report

Posted 1 year ago

“Bought your ladies thermal socks two packs of 6 at a cost of £20. Doesn't do what you say my feet are very cold and they slip off my feet in my boots. Very dissatisfied.”

Helpful Report

Posted 1 year ago

“I was very shocked to read that M&S will Ban customers for rewarding there staff for going the extra mile to help the customer if that is there policy why would the staff take the reward in the first place so may I suggest that M&S put up a sign at the front of your store reading WARNING TO ALL CUSTOMERS PLEASE DO NOT REWARD ARE STAFF FOR EXCELLENT CUSTOMER SERVICE SKILLS OR YOU WILL BE BANNED FROM THIS FOOD HALL General Manager Claire Thomas or better still go to a food store that value there customers”

Helpful Report

Posted 1 year ago

“Must say after watching inside M&S and than reading the reviews especially on There Torquay store how do managers get away with persecuting innocent customers in the Nasty way they did and for all the people that Lied to cause maximum damage I would have to agree let’s hope there is a god up there it make’s the whole thing very worrying if that’s the sort of people M&S employ”

Helpful Report

Posted 1 year ago

“Their spirit of Christmas is less than -1 start”

Helpful Report

Posted 1 year ago

“Do not order any furniture from M&S. Worst service I've ever known. I'd give zero stars if I could. I had to take 3 mornings and 1 afternoon off work for the delivery of a poor quality Hastings wardrobe. The first wardrobe delivered was damaged (split wood on two pieces) so they told me a 2nd full replacement would arrive. I had to wait almost a month for the replacement, and when the delivery men who were supposed to replace it arrived, they refused, and said they didn't have time to as they had so many deliveries to get through, and then proceeded to stand inside the thin wardrobe with their work boots on, hammering the top of the wardrobe off and pulling off the sides to replace the 2 split pieces. In doing so they damaged the wardrobe even more by splitting the wood of the front piece and from standing inside and hammering it made the wardrobe lean to the right so that the doors wouldn't close. I literally could not believe it, and politely asked them to leave. I was then told a 3rd full replacement wardrobe would arrive - this arrived 3 months after I first ordered it. Unfortunately they didn't turn up in the morning as I was informed, and called 1 hour after their delivery slot time to say they could rearrange for the end of the day. As pleasant as these two delivery men were, they again tried to ask if they could just replace the faulty sections, which I had to be adamant about and say no to as the wardrobe was so rickety and damaged by this point. They did fully replace the wardrobe which I have to say is quite cheap and flimsy for the price. I was told on one of my many phonecalls to M&S that I could receive up to a 50% refund, but all they would offer me a small voucher to spend on furniture with M&S, why would I want to order anything again with them, plus it's such a small voucher there's nothing I could spend it on without incurring delivery charges! Very poor.”

Helpful Report

Posted 1 year ago

“We visited the cafe in Horsham . The food was absolutely disgusting ! We had the Turkey and ham Hock Toastie that was only toasted one side . It was awful we left most of it. Most of it was unrecognizable and sloppy We didn’t complain at the time as we had our young grandson with us. For the privilege of this slop. We paid an extortionate amount of £22 For a kids sandwich drink and teas . We will never go there again shocking place .”

Helpful Report

Posted 1 year ago

Marks And Spencer is rated 2.8 based on 2,228 reviews