Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.80

2.8 Rating 2,260 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,260 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have to say I am from the old school customer and always thought marks and Spencers training to all staff and managers was the customer is the most important person that enters there store or food hall but sorry to say clearly not in Torquay there so called flagship store the general manager commercial manager and section manager ie Mrs Thomas Mr Harris and Moxhay have not only let Marks and Spencers down but the innocent shopper who’s only crime was being kind to staff showing him good customer service skills unlike these managers yet these managers ganged up together and had him banned from there store saying giving staff card’s with money in was against there policy’s yet the staff took it and spent it and thank him for it but the way these managers spoke to this gentleman is shocking just read there reviews and yet no one from HR has explained how theses managers can get away with this shocking behaviour I would personally be ashamed if the whole of England new that’s how I spoke to a loyal customer of 20+years it’s what a 7 year old child would do putting your hands over your ears when you don’t want to here the truth I agree what three of them did was Evil and nasty but they have to live with there cruelty but have or show some remorse for what you did”

Helpful Report

Posted 2 years ago

“My son wanted to surprise me with fresh Mother’s Day flowers What I got was half dead bouquet I complained and was sent replacement flowers a few days after Mother’s Day Never mind they spoilt my sons gift to me Then have the nerve to send me not much better than the last bouquet I have always rated M & S BUT not anymore How dare you send rubbish and charge for it Yes I threw them away”

Helpful Report

Posted 2 years ago

“I purchased a Sweatshirt for my husband for his birthday, which was in the sale. I purchased it 10 days before his birthday, not realising that you only had 14 days to return as i was not told this at the till, apparently it's on the receipt, which i didn't look at as i was rushing, only checked that the price was right. On trying it on, it was too small & as i couldn't get back to the shop until later in the week, took it back for a bigger size, money back or money on a gift card. I was told that, due to my receipt being 4 days out of date, i could not exchange, money back or gift card. I had to bring the Sweatshirt back home, which will now go into the charity bag as there is no-one else it will fit in the family. Had i know about the 14 day return policy, i would not have purchased it in the first place so really angry that i have wasted my money.”

Helpful Report

Posted 2 years ago

“I have just seen the review on Torbay's M+S these Manager's should have been dismissed for the way they spoke to one of there customer's and for HR to sit back and do nothing at all only make's them as guilty as there managers its been made very clear M+S definitely do not value Loyal customer's so why should we give you are custom if i was one of these managers i would be so ashamed and deeply embarrassed for being named and shamed and for treating a customer in that way that they did but would have to say its a great store apart from the Torbay store which these manager's have destroyed i as one would definitely never shop in that store it should have been them that was Banned from the store think to say Evil and Nasty would be a under statement and being to kind to the three of them and if it is against there policy for staff to take money from a customer yet Mr Harris took £100 from this customer how corrupt is he and then to say's we can take it but must give it to charity how very confusing but all for a good cause would you not say”

Helpful Report

Posted 2 years ago

“OMG after reading the way these managers spoke to the customer they eventually Banned from there store i would like to start with Mr Harris the gentleman made a complaint about your rudeness towards him to the HR department and yet you approached him and said HR will just pay lip service with you and i feel so sorry for you the customer OMG and how proud you must be of yourself you are a disgrace Mr Harris. Then i would like to move on to the general manager Mrs Thomas you took the same customer outside the store and took him to the side of the building and said your job there was to protect your staff and the good name of your store and when the gentleman went to speak back to you you turned your back to him and put your hands over your ears and said i don't want to here what you have to say and if he made a complaint again you would stop him from shopping in your store which true to your word you did just that how the hell can you think that is the way to speak to a loyal customer even the man that collects the trolleys heard what you said and now moving on to Mrs Moxhay to ring 101 and send the police to the gentleman's home accusing him of sending you flower's being rude to the staff in store and putting a review on your's and your girlfriend's car's which was all made up Lie's what the three of you did just show's everyone that read's this just how Evil you all are and if you think this is the way to treat a customer then you definitely don't belong in Marks and Spencers you should have all been made to apologise to this gentleman and then sacked it's one of the most shocking reviews i have ever read its all over TORBAY and so it should be you must of Disliked this man so much to do what you did even HR can't explain your behaviour how upset this innocent man must be fleeing”

Helpful Report

Posted 2 years ago

“Bought a tray of sandwiches and rolls for Mothers day. They were delicious, however the packaging was awful in that it was 100% plastic surely you can do better than that?”

Helpful Report

Posted 2 years ago

“Ordered flowers 3weeks prior to Mother’s Day, with nominated delivery day. Not delivered!!! Needless to say not impressed as I had to buy more flowers to give as gift. Customer service not helpful! Will not use flower service again”

Helpful Report

Posted 2 years ago

“With the treatment I received from the management at Torquays marks Spencers CLOSE it they don’t deserve to be in a job just read there reviews it brings tears to your eyes”

Helpful Report

Posted 2 years ago

“After reading the reviews on marks Spencers Torquays flagship store how customers like myself find it so upsetting to read that a section manager Nikki could send the police to a customer’s home accusing him of thing’s that were all lies and he was completely innocent what a nasty horrible thing to do to a gentleman that had shopped there for 20 years or more is this how marks and Spencers reward there customers that store name is ruined 😡 well done Nikki”

Helpful Report

Posted 2 years ago

Helpful Report

Posted 2 years ago

“Ordered a pair of tights off line ,paid for express delivery. Still not received the tights three weeks later and so difficult to chase the order. Won't be ordering from m & s again”

Helpful Report

Posted 2 years ago

“Bought three simple white men’s t-shirts recently. Washed and dried once and they have shrunk which tells me they are poor quality. The length has shrunk by approximately 30mm and the width by approximately 20mm. Someone at M&S is not doing a good job sourcing me materials. Won’t be going again.”

Helpful Report

Posted 2 years ago

“Have to say we would agree with the review's on Torquay's Marks + Spencer's my husband and myself had dealings with the general manager Mrs Thomas who was absolutely horrible she was so rube and arrogant to us she behaved like a chav we were so mad we walked away and said how the hell did she get the job as a store manager my husband said at least she didn't Ban us from the store because it seems she is very good at Banning people they should just close the store completely most of the section managers look like they have won the lottery and lost the ticket there more chiefs than indians its not surprising the staff look so unhappy”

Helpful Report

Posted 2 years ago

“My experience shopping in Torquay marks Spencers just close it”

Helpful Report

Posted 2 years ago

“From start to finish my experience of ordering a wardrobe online has been fantastic. I have been updated re delivery and assembly of the wardrobe all the way. The delivery/assemblythis morning was brilliant .... on time, fast, efficient .... a great service. The wardrobe looks brilliant, I am very pleased with it.”

Helpful Report

Posted 2 years ago

“Hello I visited your Colchester Branch it is fab. I had a bra fitting and I wish I took the ladies name she was so kind and patient and her knowledge was so good and she gave me practical advice aswell. This lady made Marks and Spencer £110.00 today from me as she was brilliant My appointment was at 11:30am on the 5th March Thank you”

Helpful Report

Posted 2 years ago

“I have read Torquay marks Spencers reviews how do these managers get away with speaking to a customer like they did and to add insult the general manager banned him from her store saying to reward staff for excellent customer service was against her policies how evil 👿 can one be”

Helpful Report

Posted 2 years ago

“Close Torquay Food Hall or sacked the managers it’s DISGUSTING your reviews”

Helpful Report

Posted 2 years ago

“if the general manager Claire Thomas and her so called team can treat and speak to a long term customer in the way they did its more than shocking. they are the talk of Torbay in a very bad way she should have been sacked for what she did and to represent M+S in that way i am sure that wasn't part of her training what a horrible person she and her team are if that's what Marks and Spencers think of there long term customers then just close your doors and walk away if i was Claire i would be so ashamed and embarrassed that i had been named for what i am”

Helpful Report

Posted 2 years ago

“After reading Torquay Food Hall's review's its absolutely descusting the general manager Claire Thomas can take a innocent customer outside after he made a complaint against one of her management team's for his arrogant behaviour toward's him she would then take the customer outside where no one could see or here them and say to the customer my role here is to protect the good name of my store and my staff and then when the customer went to speak back Claire Thomas put her hands over her ears turned her back on the customer and said i don't want to here what you have to say what a CHAV and then she tells her staff not to engage with that customer when he comes in to the food hall or even help him and hopefully he will get the hint and shop elsewhere she has enough customer service her head to blow the head off a matchstick she should have been SACKED everybody in Torquay say how cruel she what she should have been saying is her role as manager should be to make sure the customer has the best experience possible when shopping in my store that's what you should be saying CLAIRE THOMAS and stop behaving like a CHAV”

Helpful Report

Posted 2 years ago

Marks And Spencer is rated 2.8 based on 2,260 reviews