Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.80

2.8 Rating 2,261 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,261 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 3 star review on 4th April 2025

110

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Staff in Norwich have been courteous during recent changes in store due to the Coronavirus”

Helpful Report

Posted 5 years ago

“Visiting Truro branch in March, pre lock down. Sam and Mandy in jeans department were brilliant. They were extremely helpful and patient, nothing was too much trouble as they kept bringing different styles to the changing room for me to try on. I wish they would relocate to our Kingston upon Thames branch 😉. Thank you Sam and Mandy. I will definitely visit you again when back in Truro.”

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Posted 5 years ago

“Thank you Mark's & Spencer's, for restoring my faith in online ordering of flowers. I have used many companies, only to be left dissatisfied with the delivered flowers, which are for my mom. I ordered a pink blush flower gift bag including chocolates, which arrived perfectly, the flowers were fresh and really pretty. I was a little concerned after reading some of the poor reviews, but I am glad I had no complaints, and my mom was very happy.”

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Posted 5 years ago

“Shout out to Debra at your Lowestoft branch who was incredibly helpful today in explaining about Sparks and also sorted a problem I had with some boots.”

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Posted 5 years ago

“I ordered sandwich platter as part of an afternoon tea for me and my friends. We were all very impressed and thoroughly enjoyed them. I cannot recommend highly enough and it saved me from shopping and preparation. I will definitely order from M&S again”

Helpful Report

Posted 5 years ago

“I had a problem with the pile on a wool rug I received in January this year. Upon ringing Customer Services I was advised my faulty rug would be collected the next day which it was. I was advised that a replacement rug would be despatche’d ASAP. I received that the next day. The new rug cost a lot more than my rug but there was no extra charge. This is fantastic service from my favourite store and cannot be faulted. Thank you M and S for brilliant service!!”

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Posted 5 years ago

“Thank you very much to Julie in the womens lingerie Department she was so helpful. My daughter was trying on bras to go under her wedding dress.Julie was so professional and calm and we received superb customer service. Thanks to her expertise we managed to find the perfect bra. It made our day”

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Posted 5 years ago

“Many thanks to Karen at Blackheath Foodhall so helpful with ideas about food for my husband because he has just been told he has diabetes.”

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Posted 5 years ago

“I was having a hard time finding the product i wanted and i approached an employee named Heather at the M+S in the retail park in Falkirk...i wasn't sure of the ingredients of the dinner i wanted an she sorted me out...she was friendly and very helpful..”

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Posted 5 years ago

“Wide fit shoes I have had them on silver and black as they are so comfy always go to get my shoes from mark's now as I have a bunion their wide fit are fab but go down half a size. Fab .”

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Posted 5 years ago

“I always use m and s no problem with orders and very prompt with return credits I trust this company 100% I am disabled and this company is a godsend .thank you m and s”

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Posted 5 years ago

“24th February 2020 at 1pm I Dionne Arthur had a bra fitting with the most wonderful person Margaret black what a lady and she know her job I would recommend anyone to go get measured with her she made me feel comfortable throughout the whole appointment I was so happy with my purchase and I am so glad I go to meet Margaret the wourld need more people like her in it I will be definitely going back to see her again and marks &Spencer should be so proud to have her there as well thank you so much”

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Posted 5 years ago

“I visted M & S in Poole. I just want to comment about staff in Woman's fashion dept., especially member called "Oksana". Bright, friendly, she went out of her way to make me feel good about myself, being honest when I asked her opinion on what suited and what did not. Refreshing! I have been in business and would have recruited her no doubt in a creative and "hands on" position. She is a credit to the store. I spent more than I intended, but thanks to her I am happy with my choices. Thank you.”

Helpful Report

Posted 5 years ago

“Returned a faulty bag to store without the receipt. The bag was no longer in stock and so unable to exchange. However apart from the obvious fault in the seam there were no other signs of wear and on that basis it was deamed that a full refund was acceptable, albeit in the form of a credit note. I was highly satisfied and was completely happy with the excellent customer service privided by this company. Well done M&S”

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Posted 5 years ago

“I have purchased the gluten free quiche and would like to tell you how good it was. Very tasty and lovely pastry I would purchase again. My other favourites are all gluten free, Lasagna, steak pies, large apple pie and fruit crumble. Can you make some different meals too please like chilli con carne, curries etc. Thank you 🙋🏼‍♀️”

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Posted 5 years ago

“Having just finished your valentine meal we chose Scallops starter, mains chicken Kiev and Rosemary potato, we bought broccoli stems, for desert chocolate cheesecake, plus A bottle of very decent White wine, we have enjoyed every bite, the scallops were lovely in white sauce and decorated mash potato, the chicken kiev was as you stated on the box your BEST EVER, the rosemary potato very nice and the cheesecake was just heaven. we will definetly be buying the said food ,on return to your store. THANK YOU FOR MAKING OUR VALENTINE MEAL SO DELICIOUS.”

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Posted 5 years ago

“M&S Gastropub 8-hour slow cooked Beef shin is absolutely gorgeous...had it with M&S mashed potato and it was spot on and I’m so fussy with shop made meals. I highly recommend it.”

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Posted 5 years ago

“I recently shopped in the Sevenoaks branch and wanted to express how helpful I found a member of staff, her name is Tracey , and she was extremely helpful and a credit to the store and company.”

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Posted 5 years ago

“Layout of the store was easy as well as being clean. Staff were also helpful :)”

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Posted 5 years ago

“The absolute best garlic bread in the whole of uk”

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Posted 5 years ago

Marks And Spencer is rated 2.8 based on 2,261 reviews