Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.80

2.8 Rating 2,255 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,255 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We purchased, meal to share Moussake, but we felt very let down with the quality of the meal. There was just I slice of aubergine then quite a few slices of potato. The flavour was ok but not a lot of basic ingredients. One thin slice of tomato on top and a very light sprinkling of cheese. £5 for the meal come on Marks and Spencer you can do better.”

Helpful Report

Posted 2 months ago

“What has happened to the jumper range. I have ordered several jumpers and they are all too wide/ too short and the sleeves are far too long. I have given up now. Will not be buying their jumpers in future. It is a shame because I am an avid M & S fan”

Helpful Report

Posted 3 months ago

“Such a shame Marks has gone downhill. Quality of clothing is no better than primark. I bought 4 pairs wool mix socks last year, this year I need to chuck them all. They are worn out and I only wore them to bed 1 winter. Cheap tat. I have items I purchased from Marks in its heyday 25 years ago and they're still in good condition despite frequent wear. And the vanity sizing to accommodate gluttony! I've been a size 8-10 for at least 3 decades. Can NEVER find anything in my size because they now cater to ungodly gluttonous fatties only. Normal-sized people need clothes too, we're not all obese, lazy slobs. Why should greedy piggies get preferential treatment?”

Helpful Report

Posted 5 months ago

“Everything. I ordered clothing online and paid for nominated delivery day. On my nominated day no one turned up. I received an email saying the items would be delivered but no time given. Apparently one of the items was out of stock and they were going to send them a week later. I had to ask to have the money I paid for the nominated day to be refunded.”

Helpful Report

Posted 6 months ago

“On a no. Of occasions I have been heavily discriminatedit seems.have been heavily discriminatedit just Bec I don't dress like the queen.discriminated ag by mngmt as well as unscrupuloys aecurity guards whob want to use authority and take advantage of defenceless by falsely accusing them . I have been a very consistent and ardent shopper at M&S because I value their products so much however because of reason discrimination such as I am not welcome at your store and they save this not giving me a reason and that's why I think it is merely discrimination. Because of this I think in my own interest it's the best thing to just withdraw my patreons my main experience of discrimination has been at the Oxford Street branch. this is just a brief note because I will not waste my precious time I am a serving ployed lady a very honest person and I always value supplement MNS so much however I am afraid I'm going to withdraw my patterns because of these unfair treatment from mans in general. these experience almost live a bitter taste in my mouth I will not enjoy consuming their products because of this so I will try to gradually withdraw it's a must because the only thing left for them to do is to try to free me because they ((I am afraid that I have to say that it's the managers / security and don't be fooled not because it's manager and security V2 can be dishonest and tell lies to add the strength to the story just because they want to get rid of you they written lies and I don't want to frame so I will not go back. call my life I have never ever shoplifted it seems like security just look at your appearance I am not dirty looking I just dress very moderately security look at you and they act on that suspicion and this is very bad they Savior doing the exam but they are simply deterring customers because I have been a very good customer I am not parting myself on the back but I love to Marks and Spencer's and waitrose but I'm afraid I will may have to take Mark and Spencer's off of my list the only way I would notice if I get an apology from the entire management not just one but the entire need to meet from the Oxford Street Bryce otherwise it may takes some ecause I've gotten so used to shopping their however I want to gradually withdraw my patronage because of these experiences that brings and ultimately peroxide all the other branches of M ands department stores. Because when I confronted them on the matter nobody wants to admit and they say to me oh come back and shop with us, many manages àre atthat store and I would prefer to have a meeting with all the managers which it doesn't seem possible and so to be on the safe side I don't want any unscrupulous person which includes security guards that were there because only an unscrupulous person would try to build up false stories against me just because they don't want to see me there, I go there very often I make mini purchases) to false accuse me so that's why I'm thinking my own interest that I should withdraw patronage from the branch and eventually ultimately other branches s well. I will narrow down my shopping to waitrose and some other store. I have no bitterness in my heart towards them but my decision is based on my own welfare and happiness. I don't want to continue having pleasant shopping experiences I think I deserve better treatment as a valued m and s customer however they don't o think so so I think a wise thing for me to do is just to leave.e place and sharpen experiences and imagesnd will be that's and to protect my precious reputation which is spotless I will try to desist from shopping there.to cut a long story short. Because I have better things to do for short but I just wanted to post this review get it off my chest. Cheers”

Helpful Report

Posted 8 months ago

“Bough red diamond strawberries. Not impressed. I have bought them before and they were lovely and sweet. The latest ones were not so sweet and some were stating to go a but mushy. Def not going to buy them again. Sticking to angus strawberries”

Helpful Report

Posted 8 months ago

“Just ordered another pair of mens slippers to replace a previous pair that only lasted about THREE months during which time the back seam slip open and the inside cloth lining came off BOTH slippers. Would have complained but purchased quite some time back so cannot prove they were just stored as a spare pair for some time before use. All my family have been a customers for many many years and normally pleased I hope this was a one off not a switch to new suppliers to up profits. (suspicious mind) Will watch the new replacement's closely.”

Helpful Report

Posted 9 months ago

“I am not happy delivery said 5-7 working days .I ordered on the 23rd and has not left warehouse. I need it for Orthdox Easter as are gifts if I knew it would not get Herr would not order. Plus on the day I clicked express and went to standard postal somehow. Plus should not get charged postage when I have purchased over 300 dollars. So I need my items by the 3rd of May otherwise I want a refund so i can go buy something else. No point sending all that money if I don't get them.. Very bad customer service very bad in providing a date for arrival not happy”

Helpful Report

Posted 11 months ago

“Gastropub meals are overpriced in comparison to value for money. £6.50 for about £1.50 worth of food. Tasty = yes. Size of meal = child’s portion. (And I personally only eat very small meals (5’ 6” @ 9.4 stone)) Amount of meat expected = minimal. I’d personally go to Sainsbury’s, Tesco, Aldi, Lidl etc. better value for money! Won’t be buying again! Also had the style of a boil in the bag army meal.”

Helpful Report

Posted 1 year ago

“I bought about a week ago and again tonight, but must inform you that the garlic baguette on both occasions is not up to its usual taste. You have changed the spread. I know it’s not butter anyway, but it was quite tasty up until the last couple of weeks I have bought the product. I am put off by the lack of flavour and will try elsewhere. Why do you have to do this? Is it a money saving thing? I won’t buy again.”

Helpful Report

Posted 1 year ago

“I purchased a number of Egyptian towels before Christmas. They are thick and soft but snag very easily.”

Helpful Report

Posted 1 year ago

“Picked up my pre ordered Turkey on 22nd.The use by date was 26th, very poor. I may as well just bought it that week in store at Tesco. It was very dry even though I cooked it for 10 mins less than it said. The pigs in blankets & stuffing in bacon was well overpriced at £14 for what we got. I'll give m&s a swerve next xmas.”

Helpful Report

Posted 1 year ago

“Living in Australia I ordered a Christmas present online to be delivered to my Aunt who is in her late 80’s. I was very disappointed to discover that the present was delivered to her at 10.49 pm. I appreciate that at this time of year can be very busy. However, surely delivering gifts at this time of night is not acceptable at anytime of year.”

Helpful Report

Posted 1 year ago

“Bought your ladies thermal socks two packs of 6 at a cost of £20. Doesn't do what you say my feet are very cold and they slip off my feet in my boots. Very dissatisfied.”

Helpful Report

Posted 1 year ago

“i was very shocked when certain members of staff in the stores food hall were very keen to inform me about a customer who was Banned from there store yet they said he was a very smart kind and polite customer my reply to them was i am very sorry but i came in to the food hall to just get my shopping and i am not interested in what messures and lies the section manager went to have this customer banned from the store it made me feel sick that staff would behave like this its very clearly a store with serious issues i will never go back there to shop again its like a bad episode of Eastenders's i see the program inside marks and Spencers in a different light now they clearly have no respect for this manager yet i was told this happened over two years ago what the hell is going on”

Helpful Report

Posted 1 year ago

“Today, I visited my local city centre store and as well as shopping, I asked the assistant for a replacement 'bag for life', which was the promise of dear old M&S some time ago. Apparently, that promise has been withdrawn, despite almost every product in the food department being covered in plastic. The bag I returned was a large bag, but I was offered (on a once only basis) a small paper bag in return, which would not have made it even half way home with the amount of bottled and chilled items I needed to buy. I understand the need to reduce plastic within our environment, but you really should have worked on the packaging first and certainly not have reneged on a very important promise to your customers. I decided not to complete my shopping at dishonourable M&S and went to Sainsbury's instead.”

Helpful Report

Posted 1 year ago

“Chichester woman’s check out is terrible . Long queues and staff unaware of this , taking ages and ages to serve”

Helpful Report

Posted 1 year ago

“While products are good they have a pathetic customer service both online and in store. If you brought a product and choose store pick up then you are finished!! Firstly, they will not co-operate for the product of you need to return this then you will find crossing border is easier than that. No matter how many times you call their customer care or visited the store, nothing will help. They won't help you to get back your own money! But will share different reason every time. Ridiculous ,right? They should keep that in mind that M&S is not the only store in India and we are not beggar. If I can spend 2k or 3k for a product then service is matter to me. We can easily change our brand too.”

Helpful Report

Posted 1 year ago

“I often visit the Crewe store to collect clothing from the click and collect counter, the staff there and in the food hall are always pleasant and helpful. Unfortunately the same cannot be said for staff at the female clothing department. I normally have to wait until the staff acknowledge you or have finished their conversation and then it seems as though you are a inconvenience because you are returning an item. The last visit was on the 3rd of May and I was served by a tall dark hair girl whom wasn't wearing a name badge, told me I'd waited in the wrong place even though I'd queued behind the lady she had just served. Her attitude throughout the transaction was curt and abrupt. Once she completed the return she ended with "You have a nice day" in a very sarcastic way. I always thought M & S prided themselves on good customer service. I think extra training is needed. Ref from bottom of receipt is as follows: - 26103 203 0101”

Helpful Report

Posted 1 year ago

“I have to say what made Marks and Spencers a cut above the rest was the customer was the most important person that walked through there doors managers would greet you with a smile and say how are you today and thank you for spending your hard earned money with us and helping us stay in our jobs and then when you read how the TORQUAY FOOD HALL managers spoke and treated one of there customers even banned him reasons why rewarding there staff for being nice to him and the general manager Nikki think he was going to ask her out for dinner very sad 😢”

Helpful Report

Posted 2 years ago

Marks And Spencer is rated 2.8 based on 2,255 reviews