Massimo Dutti Reviews

Name: Massimo Dutti
Rating: 1.56

1.6 Rating 87 Reviews

13 %

of reviewers recommend Massimo Dutti

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1.6

Based on 87 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email

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Massimo Dutti 1 star review on 12th November 2024

Lamia

Massimo Dutti 1 star review on 1st July 2024

Anonymous

Massimo Dutti 5 star review on 16th February 2022

Anonymous

Massimo Dutti 1 star review on 3rd February 2022

Anonymous

Anonymous // 01/01/2019

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“I send all my information back to the company for a return and refund. The item is way to small according to the chat i never got back a refund or respond. Very poor service and no consideration for customers. It’s going into the third week.”

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Posted 2 years ago

“Paper bag charge is crazy”

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Posted 2 years ago

“Worst manager ever. I was in Massimo Dittu in Yorkdale mall today and I asked one of the selsperson to look for my size and she was so rude and unprofessional to me. when I asked one of the cashier about the manager to report that behavior, she told me that sales person was the store manager. Even worse! So ridiculous and unprofessional.”

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Posted 2 years ago

“I like the store and buy most of my pants here . But I spent over 100 dollars on pants this weekend and I was shocked that the salesperson asked if I wanted a bag for 20 cents !Really is the company that hard up that they have to charge the customers for bags now ? I’m like is this a joke ?”

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Posted 2 years ago

“It’s bags last for ever and still look new”

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Posted 2 years ago

“Total disregard to the customers. I hope customers will return the favour by avoiding this poor excuse of a shop. My experience of returning a purchase was so terrible that I even wrote a letter to its CEO and customer service. They did not even bother to reply.”

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Posted 2 years ago

“Massimo Dutti shoe quality… Boots after 10 days. Awful customer service as well.”

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Posted 2 years ago

“Charging for bags? Really? is this a grocery store? Such a cheap attitude !!”

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Posted 2 years ago

“Bought 5 trousers and all of them got torn by just sitting. Really poor quality materials.”

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Posted 2 years ago

“I bought an item less than 7 days ago and it went on sale. Spoke to an agent and they won’t do price adjustments… in the US most retail clothing stores will honor a price adjustment within 7 days (e.g banana republic, Anthropologie, etc). I believe this is Inditex policy which is great for Zara a discount store, but Massimo Dutti prices are not discount. Also, customer service agent didn’t speak English very well, repeated my situation a few times and he could understand me…”

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Posted 2 years ago

“Order confirmed and cancelled. No explanation at all. A bad customer service—you see, they don’t care about profiting so let them be.”

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Posted 3 years ago

“They have not refunded my money for goods that I returned within 5 days. They say they’ve received my return but the refund has got stuck in their banking system!! £298 worth!!! They say they can’t do anything !! It’s been over 3 weeks now . Useless customer service !!”

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Posted 3 years ago

“For the fourth time in a row I have placed an order, I get confirmation and then when I go online to check when delivery is to be expected, I see cancelled. I don’t know why, there is no issue with credit card and they never send an email to tell me my order is cancelled. And their website jumps all over the place, the website reloads over and over , it takes ages to even scroll to what I want and now, after all this no order. I have been wearing Massimo Dutti for years, save for linen T-shirt’s which develop holes far too soon, the clothes wear and wear, receive compliments but am totally frustrated especially now there are no stores in USA.”

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Posted 3 years ago

“The worst costumer service ever”

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Posted 3 years ago

“Every possible means of contacting these people exhausted. •Phone calls ended with "This call can not be completed". •No email address found online...anywhere except for the main company email...which did not respond. •The My Account" link is dead and unresponsive saying "Please contact customer service" •No customer service to be found. Never again will I use this company.”

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Posted 3 years ago

“This company are a waste mod time and Kensington branch is the worst service I have ever received. The staff are basically asleep and never answer the phone, when finally reaching the branch 4 staff member and no customers but yet they can’t answer the phone! Disgusting! The website is also a complete waste I travelled to the Kensington branch and was told the trainers i found on the website showing at the store we’re not there, the blonde lady with to much makeup didn’t even check the stock room! Masimmo dutti I will never shop there again! The website shows false stock And the Kensington branch are known for not answering the phone! Avoiddd”

Helpful Report

Posted 3 years ago

“Worst online delivery I have experienced. If you choose standard delivery and you are not home, your item will be sent back to the warehouse and you can't reclaim it back. They will refund you I have not yet been refunded, but I was promised the refund so I will wait. I then went and bought the item again with express delivery. No answer from them, called today to be told that I will be refunded the express delivery fee as the item has not yet been dispatched. Such low quality service for what is supposed to be a good brand.”

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Posted 3 years ago

“Poor service , bought a pair of trousers that didn’t have a tag on them so I made sure to ask if they could be refunded if not suitable . Absolutely was the answer - glasgow store . 3 days later when I tried to return them I was refused and claimed they had been worn . I am a 40 something professional woman who would never do that and was very embarrassed . I contacted HQ who really didn’t want to know . I will never buy anything from this brand again , which I’d a shame as I’m a loyal customer but they don’t treat their customers with any loyalty back the way”

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Posted 3 years ago

“Very poor quality I bought suit from DUBAI MALL and after 3 months cut”

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Posted 3 years ago

“Ordered a pair of boots online which never arrived, after various attempts to contact Massimo they sent a replacement for missing item ! Unfortunately they didn’t fit so I returned them which was a lot of hassle and then no refund ! I would avoid ordering from this company online as it is very stressful and a lot of hassle !”

Helpful Report

Posted 3 years ago

Massimo Dutti is rated 1.6 based on 87 reviews