Name: Alana Clinic
Address: Tutya Sokak, No:4, Istanbul, ?stanbul
Rating: 4.76

“I paid you guys for DHI surgery but without my consent and knowledge a simple FUE was performed very unfair and disgusting. The doctor should be ashamed of themselves for doing this to me”

Helpful Report

Posted 1 year ago

Dear Saad, Thanks for taking time to leave us a review. You had hair transplant to your crown area and your frontal area. Your concern was not to be shaven. We performed FUE without shaving your head to provide you the best result with maximum graft. Please trust the medical team and their decision. Please keep in touch with followup team for the after-care. We are sure your comments and your experience will be positive after 6 months. We care about our patients' satisfaction, health and feedbacks. That's why we provide aftercare services with close monitoring during 12 months. Please reach out to our followup team at followup@mcanhealth.com for any other assistance you may require, MCAN Health deeply cares about you, Kind regards

Posted 1 year ago

“I underwent a series of three procedures with the MCAN Health team, an experience that left me deeply dissatisfied. Entrusting a company with the magnitude of medical and logistical responsibilities, I expected excellence in both areas. Unfortunately, my encounter with MCAN Health fell short in numerous aspects. Here is an in-depth breakdown of the issues encountered: Medical Concerns: Hairline Correction: Despite repeated complaints about a crooked hairline, the blame was consistently shifted to post-surgical swelling. Regrettably, the issue persists even weeks later, and the promised correction has not materialized. Of course, the "snoozing" of the issue resulted in me being back in the US when I confirmed that my concerns were real, and I'm not going to undergo the expense of another trip for the corrections. Post-operative Follow-up: Contradictory information from various nurses resulted in delayed post-operative follow-up. Upon finally meeting with the doctor, urgent action and medication were prescribed, yet the nursing staff failed to promptly execute these instructions. The lackadaisical approach and failure to secure prescribed medication reflected a severe lapse in professionalism. The doctor was seemingly very concerned about their attention to his guidelines on several occasions. Incomplete Surgery Report: Requesting a comprehensive report of the surgeries revealed an alarming omission. The provided report only detailed one of the two procedures, casting doubt on the fulfillment of the promised stem cell treatment under general anesthesia. Communication and Blood Test Results: Communication Challenges: Seeking instructions and blood test results proved to be a frustrating endeavor. Assurances of providing necessary information the following day became a recurring response, delaying crucial updates. Vague Blood Test Results: The nurse's response to inquiries about blood test results was unsatisfactory. A photo of a paper was shared on WhatsApp, with an ambiguous assurance that "it looks good." Further clarification was lacking and it was clear that she didn't know, and the suggestion to Google the information was unprofessional and disconcerting. Logistical Issues: Airport Pickup Delays: The company's representation started on a negative note with a 40-minute delay in picking me up from the airport, setting an inauspicious tone for the entire experience. Procedure Approval Confusion: Initial recommendations for dual procedures under the same anesthesia were met with confusion and contradictory statements. The reasons for the sudden change, per nurse 1 was due to doctor disapproval, nurse 2 claimed that it was due to an emergency. After the sales person contacted the manager, the reason revealed was that they gave the team permission to attend a conference not realizing that it'd be a big deal. I did pay for the procedure, they claim to have done it, I have no proof. Flight and Hotel Mismanagement: Misinformation about a flight delay caused unnecessary stress, as the driver arrived 45 minutes late. The flight wasn't delayed, but they claimed that the driver showed up late due to a delay. This disregard for punctuality, considering post-operative guidelines, was concerning. Furthermore, hotel date mix-ups were resolved by the initial salesperson rather than the designated contacts. Upselling and Incomplete Package: Upselling Practices: The all-inclusive package fell short of expectations as upselling attempts were persistent. Additional expenses were continuously presented for medications, shampoos, and massages, deviating from the promised comprehensive package. Lobby Frustrations: Conversations with fellow patients in the lobby revealed shared frustrations regarding logistical challenges, amplifying concerns about the systemic nature of the issues. The lack of professionalism, inadequate attention to detail, and numerous logistical challenges during my engagement with MCAN Health reflect a deeply flawed experience. The company's failure to meet basic expectations in both medical treatment and logistical support raises serious questions about their commitment to patient care and satisfaction. Substantial improvements are imperative to rectify these shortcomings.”

Helpful Report

Posted 1 year ago

“Me and my friend got Rhinoplasty done in Turkey by them in Sep 2020 and it had no results. I had also got buca removal done the same time and even that didnt bring no results. They kept telling us to wait to see results and now they have started to blame Doctor Aykut Gok who had performed surgery.They are asking us to contact Doctor Aykut direct. He has blocked our email and Mcan are Washing off their hand by saying that we paid to Doctor and not them. Please be careful with what you sign as they had never made us aware of any such policy before surgery. They are very good and most helpful until you have paid them and they show their true colours when things go wrong. Your money will go into drain as they have team of incompetent doctors. I wish I could paste our correspondence here and you could see how bad Mcan Is to deal with things when they go wrong. I am very surprised and do not believe that good reviews are actually genuine and real. I wish you all the best if you decide to go through them. I am in the process of contacting ombudsman here in the UK and Turkey to report them. I wish I could give them -5 that they actually deserve. They had audacity to offer new treatment at an additional cost please see below our correspondence ---- Forwarded message --------- From: Rami Gupta Date: Fri, 12 Aug 2022, 18:25 Subject: Re: Disappointed with results To: Customer Service Specialist Cc: Surjit Kumar I am most disappointed and disgusted with your response. We had paid Mcan not the doctor directly. If surgery has not been done properly, you need to take the onus rather than directing us to the doctor. I want this matter to be escalated to the manager. Are you not ashamed of offering us new plan at an additional cost. It clearly reflects that you are only interested in money rather than client satisfaction. Please do not forget that we have social networks to relay our stories about incompitency of your company. I need a response ASAP. 2 years of patience and this is what you have advised. Shocking On Tue, 9 Aug 2022, 14:51 Customer Service Specialist, wrote: Dear Rami Gupta & Surjet Kumar, Thank you so much for your email. You have had rhinoplasty on 21.09.2020 with Dr. Aykut Gok in Turkiye Hastanesi. Currently we are no longer working with Dr. Aykut Gok. I put him on CC in this email. Please contact Dr. Aykut Gok for possible revision surgery. We have contacted his team, but they did not get back to us about the video call and your case. If you need a new surgery plan, we can contact one of our case managers for helping you to arrange new treatment with one of our contracted doctors. Best regards, MCAN Health | Customer Relations Department / +90(212) 912 32 70 Levent Mah. Levent Cad. Alkt Zeren Sok. No:5 34330 Beşiktaş-Istanbul, Turkey MCAN Health Facebook MCAN Health Instagram MCAN Health Youtube MCAN Health Twitter MCAN Health Linkedin”

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Posted 2 years ago

“Please be warned as positive reviews about this company are fake. Me and my friend got Rhinoplasty done in Turkey by them in Sep 2020 and it had no results. I had also got buca removal done the same time and even that didnt bring no results. They kept telling us to wait to see results and now they have started to blame Doctor Aykut Gok who had performed surgery.They are asking us to contact Doctor Aykut direct. He has blocked our email and Mcan are Washing off their hand by saying that we paid to Doctor and not them. Please be careful with what you sign as they had never made us aware of any such policy before surgery. They are very good and most helpful until you have paid them and they show their true colours when things go wrong. Your money will go into drain as they have team of incompetent doctors. I wish I could paste our correspondence here and you could see how bad Mcan Is to deal with things when they go wrong. I am very surprised and do not believe that good reviews are actually genuine and real. I wish you all the best if you decide to go through them. I am in the process of contacting ombudsman here in the UK and Turkey to report them. I wish I could give them -5 that they actually deserve.”

Helpful Report

Posted 2 years ago

Dear Rami, we are sorry that you are not happy with your nose surgery result. We offered you revision surgery and your doctor will perform free of charge. We are in contact with your doctor and they are still waiting you. Please communicate over Whatsapp with the doctor's assistant as she advised to you because they have problem with their email server. Unfortunately refund is not possible. Please be in contact with MCAN Followup Team to organise your revision surgery.

Posted 2 years ago

“Feel the majority of reviews are either first time patients with nothing going wrong or may be some planted reviews. Heres my experience from 2 visits to MCAN The previous 1st FUE was ok. Staff in main clinic were trained in customer service. Returned for followup 2nd FUE This Was the worst service, as clinic location, doctor and staff changed. If anything goes wrong at the new clinic location, staff is limited or no MCAN training to correct situation professionally. What went wrong at 2nd FUE from first visit? Arrived at airport, flight was on time, and waited at correct spot on instruction sheet for 1 hr 25 min. Looked everwhere in area but No driver, no person holding a MCAN sign for pickup? Asked all other local medical companies with signs if they saw MCAN driver? No, No, No, No, No answered. Had to ask 8 different locals before one was kind enough to call the phone number listed on MCAN instructions for any emergency. Very stressfuf arrival. Found out the MCAN Driver was sleeping in van in parking garage. Had to Wake him up for a ride? Complained to MCAN Manager next morning who immediately made several excuses and attempted to blame me first? before even investigating or talking to driver? This is horrible, non trained service on MCAN management there. As driver from first FUE was waiting with a sign. 2nd visit, driver sleeping in van in parking garage? This same morning driven to the new residental area hair clinic, on later than scheduled arrival doors on clinic still locked, all the staff were late and even late then took smoking break after their arrival, as I had to wait outside in cold and rain for 20 minutes with another FUE patient who was there for day after procedure followup so there is a witness! The New hair clinic was moved away from the origional MCAN medical clinic location. Found out in morning The Experienced male doctor picture still shown on the MCAN website from my First FUE was no longer with MCAN for some time now and had started a new clinic in the Middle East. A new female MCAN doctor with limited communication skills was on staff but not listed on the website? Next, the Overhead Medical light in new location FUE procedeure room was broken and not working. Staff then did the entire 2nd FUE procedure without an overhead medical light? Talked with staff, they seemed not happy as light broken for some time now and mentioned MCAN management dragging their feet to fix it? Asked staff Manager for how many hairs FUE on my record for previous procedure there? Was informed they do not keep these types of records on patients they only had my date? What, no medical records On your Patients I asked? Manager seemed to make up or say the same number of hairs for each patient used each procedure as overheard his script to a new patient the next morning. The manager there had countless poor customer service skills to answer anything outside the MCAN script? After only 4 hours in chair and about half of hairs that could be possibly moved in this time, the manager lied about. Why? Experienced a different st of morals and values from first Fue Visit. I was Still foggy from medication and was shuffled out the door, staff seemed rushed to clean up and leave at the FUE new location verses the origional medical clinic with entire procedure as previously experienced. Maybe as I was the only FUE procedure that day and with no management to supervise staff as in larger medical clinic? Website mentions 6-8 hours for FUE as was 6-8 hours was previously the time first FUE at main clinic? Driver waiting still smoking ouside as he rushed me to get into a compact car backseat. I am a larger muscular man at 225 lbs. The door opening was so small and I was groggy and rushed by driver, my head hit the top of door padding leaving a patch of hundreds of hairs and blood on car. I immediatey put hairs in hand, went back inside new clinic as driver had no clue or training how to board patients into a car when they were under medication after a procedure? Staff inside was cleaning up, said nothing they could do after I was instructef to wait in a chair in lobby for 15 minutes with blood and new hair follicles in my hand, no doctor was there or medical service provided to fix the hairs lost now in the palm of my hand? During the first FUE at main clinic The drivers were trained to slowy and clearly instruct you how to enter and exit vechiles carfully each time. They were very professional. On first FUE visit on the followup day morning the driver had to swerve in traffic to avoid a car. I bumped my head inside car and it started to bleed. When we arrived at clinic the staff put me in a proper procedure room and happily reinseted the dislodged hairs! No problem they said! Why was this not done at the New location? Poor management? Budget cuts? Poor Training? No trauned doctor? No doctor also at new clinic on followup morning at new location as compered to 1st FUE at medical clinic. For 2nd Fue Followup morning I was shuffled down to the basement to sit in a chair for 20 minuted at the bottom of the stairs in the open, no doctor, no sanitary medical room. just concrete stairs, dust, dirt, and a staff member who sprayed water on my scalp and told me to go back to lobby upstairs and wsot for manager? No doctor exnamination like the first FUE visit? The MCAN driver to the airport the next morning drove at excess speeds of 90mph or 145kph on the freeway in the dark in the rain! A terrifing experience. I was 3 1/2 hours early for flight so no rush, no other patients, but driver pretended he did not understand english and did not slow down. Even though I contacted the MCAN hair clinic manager and informed him of all this he seemed aloof to offer any proper customer service and quickly made excuses before investigating staff or making corrections? Needless to say I will not be returning to MCAN again as new management, medical and training took a huge 180 degree turn from first FUE visit. This statement is the truth of my experience and I swear to God with my soul it is as a man of Clergy. Yes the price if service is the lowest, but if anything now goes wrong medically or with staff, the service as in my experince, there is limited to no service. Yes the manager made a phone call on my request to change hotels to the same one I had stayed at during my first FUE. that seemed the extent of the positive service provided. Poor customer service.”

Helpful Report

Posted 3 years ago

“I had a gastric bypass on the 20th May 2021, the surgeon failed to do the surgery successfully and/or properly as I havent lost any weight, rather i have gained weight. 3 days later after the surgery I was able to eat as normal as i was prior to surgery. I have asked Mcan about why this is happening and they have failed to give me sufficient answers. I had a video consultation on the 27th May to discuss my grievances with the surgeon and he hung up mid consultation when he was being asked questions, and failed to provide sufficient answers, the Mcan host, Aykut, called him back several times and he declined the call refusing to answer. The lack of professionalism and high levels of dishonesty is very visible across Mcan. When I had the surgeryI asked Mcan if there are any pictures or videos (just so I can see), I was told that there is none, however during the consultation the dr said that he did take picture evidence, still to this day I am still waiting to see it. Even though ive done scans Mcan has asked me to do an Endoscopy which costs over £1000 in London, at whos expense should I do the endoscopy? The dr wrote a 1 paragraph letter, calling it a report. From the start to the end my experience with Mcan has been terrible. I did my surgery at Turkey Hastanesi Hospital, the hospital is very very basic and staff do not speak english. Straight After the surgery i was asked twice by the dr and then by Saba, the mcan patient host, for extra 150 euros, this is when i was still under general anesethic and in extreme pain. First, the dr said he needs the additional money because my weight was too heavy, then he changed his story saying that he needs the money because he used extra staples. If i was in my right mind, i would not have paid that money. They know what they are doing by asking for extra money after the surgery when you are still not 100% concious and aware. I didnt even have strength to even grab my purse or even count the money, rather it was Saba that helped take the money out of my purse and count it. I felt pressured to do this and I was in a vulnerable state. I asked Saba, to order me a plug that will enable me to use my UK appliances. In my presence, she ordered it on the Turkish equivalent to ‘Amazon’, which was to be delivered immediately. I gave her 50TL to cover this, hours later she sends me a WhatsApp message saying that my order has been cancelled. She never gave me back my 50TL and acted oblivious to the fact that I gave her money. This again shows the type of reputation that Mcan holds themselves under. I have been left terrible terrible unnecessary wounds and the stitching was so bad. It looks like the surgeon stitched me with one hand and had a pint on the other hand - this is how bad it looks. Prior to payment, Mcan staff are friendly, helpful and they give you quick replies, but once they have received their money they really do not care about you. My hosts where Saba and Aykut. I noticed that Mcan has 0 reviews on their website or anywhere else regarding gastric Bypass, however i was convinced by the team that they do infact do Gastric Bypass. I suspect that the Surgeons at Mcan are not skilled enough to do this surgery and my surgeon realised that he could not do the bypass when he opened me up. I was given a covid test by Mcan that had written in turkish that its 'Not suitable for travel abroad', so obviously when i got the airport they did not allow me to travel, not only did i have to pay for a new flight and get a new covid test at the airport, i had to wait 14hours in Turkey until my new flight. Mcan were aware of this situation and i begged and requested for a driver to pick me up so i can rest somewhere comfortably, but instead they told me that a driver can not come to pick me up. Can you imagine after having 'surgery' having to sit on hard airport chairs for 14 hours? I originally had a direct flight to UK, but as the only flight that was available was a overnight transit flight, i had to stop in Amsterdam for an additional 18hours in pain sitting on a hard chair. This was one of my worst experiences ever and i dont wish it on my worst enemy. The next day after my ordeal, I messaged Saba on WhatsApp, to be told that she no longer works for Mcan. I believe that this is part of the games that Mcan play to avoid ownership. Mcan have agreed to give me back the money for the flight change, 50TL given to Saba, 150EUR claimed by the surgeon and for the covid test, and then decided to send me an email saying that they have changed their mind and are not giving me back any money because I keep writing reviews. Mcan are jokers and very unprofessional. They have no clue what it means to have an agreement and stick to it. Mcan has now resulted to threatening me with legal action because I am using my freedom of speech to tell others about my genuine experience. I also do not believe that half of these reviews posted are genuine.”

Helpful Report

Posted 3 years ago

“I had a gastric bypass on the 20th May 2021, the surgeon failed to do the surgery successfully as I havent lost any weight, rather i have gained weight. 3 days later I was able to eat as normal as i was prior to surgery. I have asked Mcan about why this is happening and they have failed to give me sufficient answers. Even though i have done scans confirming that the surgery has not been done and/or has not been done properly, Mcan has asked me to do an Endoscopy with costs over £1000 in London, at who's expense should I do the endoscopy? From the start to the end my experience with Mcan has been terrible. I did my surgery with Dr Erol Vural at Turkey Hastanesi Hospital, the hospital is very very basic and staff do not speak english. Straight After the surgery i was asked twice by the dr and then by Saba, the mcan patient host, for extra 150 euros, this is when i was still under general anesethic and in extreme pain. First, the dr said he needs the additional money because my weight was too heavy, then he changed his story and said that he needed the money because he used extra staples. If i was in my right mind, i would not have paid that money. They know what they are doing by asking for extra money after the surgery when you are still not 100% concious and aware. I didnt even have strength to even grab my purse or even count the money, rather it was mcan that helped take the money out of my purse and count it. I have been left terrible terrible unnecessary wounds and the stitching was so bad and i am sure the surgeon stitched me with one hand and had a pint on the other hand - this is how bad it looks. Prior to payment, Mcan staff are friendly, helpful and they give you quick replies, but once they have received their money they really do not care about you. My hosts where Saba and Aykut. Saba is especially terrible and Aykut is just clueless and acts like he doesnt know what is going on. I noticed that Mcan has 0 reviews on their website or anywhere else regarding gastric Bypass, however i was convinced by the team that they do infact do Gastric Bypass. I believe that Surgeons at Mcan are not skilled enough to do this surgery and my surgeon realised that he could not do the bypass when he opened me up. I was given a covid test by Mcan that had written on it in turkish that its 'Not suitable for travel abroad', so obviously when i got the airport they did not allow me to travel, not only did i have to pay for a new flight and get a new covid test at the airport, i had to wait 14 hours in Turkey until my new flight. Mcan were aware of this situation and i begged and requested for a driver to pick me up so i can rest somewhere comfortably, but instead they told me that a driver can not come to pick me up. Can you imagine after having 'surgery' having to sit on hard airport chairs for 14 hours? As the only flight that was available was a overnight transit flight, i had to stop in my transit country for an additional 18hours in pain sitting on a hard chair. This was one of my worst experiences ever and i do not wish it on my worst enemy. Mcan have agreed to give me back the money for the flight change, additional money claimed by the surgeon and for the covid test, but what about the stress that i have gone through, private tests that i have had to arrange in London and the refund of my surgery in turkey that that didnt happen. Till this day i am still waiting for my receipt of the monies (3650 euros) paid for the surgery. Even if Mcan agree that i do the surgery again, i would never ever go back to them. I just want my money back so i can close this chapter with Mcan and never look back. I do not believe that half of these reviews are genuine. Save your money people. Now because Mcan are not happy with the fact that I am posting honest reviews, they have sent me an email stating that they have decided not to compensate me anymore and they will seek legal action against me under international trade law. International trade law is to do with customs, shipping etc. The useless people don’t even know what they are talking about.”

Helpful Report

Posted 3 years ago

Dear Kymberley, On June 1, 2021 you describe your dissatisfaction about our services. We gave all of our effort and all the followup team were only focused on your case to support you, contacted the healthcare providers, doctor, hospital, and tried to understand the reasons that caused your dissatisfaction. The PCR test delivered by the hospital caused problems at the airport and you missed the flight. We are sorry for this. Since it was caused by the PCR test printed and given to you at the hospital, we stated that we are ready to compensate for the flight ticket and another PCR test cost you incurred at the airport. When it comes to medical claims about your operation we have talked to our contracted surgeon as we are operating like a bridge between contracted surgeons and the patients. Our doctors are contracted and they are evaluated by MCAN Health regularly based on their surgery results and complications ratio. We only worked with the surgeons who have high operation success rates. All of our surgeons are experts in their fields. You claimed that the surgery has not been performed. We delivered the epicrisis report. We arranged a video call with your surgeon. Doctor said that " patients eat easier in Gastric Bypass surgeries than Gastric Sleeve patients. However 50% of the food is excreted with ablution. Patient will lose weight". You told us that "I had x-ray and the doctors in the UK told me that I did not have gastric bypass surgery". We explained to you that it is impossible to understand with x-ray that gastric bypass has been performed or not. Your doctor advised you to have an endoscopy, because not x-ray but endoscopy is the way to understand if you have a surgery or not if you have any doubt. He also added that he is ready to discuss with any doctor how successful your surgery is. While we were struggling to assist you, trying to communicate and support you, we heard only threats and asking more than the surgery fee you paid. You spammed all our social media accounts, all the posts, wrote on every platform including closed social media groups by defaming our reputation and calling us as "scammers". As you also know this is against our “Terms and Conditions” and this is a clear defamation of our brand. Under law, defamation occurs when there is publication to a third party of words or matters containing an untrue imputation against the reputation of individuals, companies or firms which serves to undermine that reputation in the eyes of right thinking members of society. We still want to help you. And we mean that. However we can not pay your surgery fee . Because your surgery has been successfully performed based on the medical records and your doctor's statement. If you have any proof that this surgery is not successfully performed, then again we are ready to support you towards your doctor and the hospital.

Posted 3 years ago

“I decided to do a gastric bypass at Mcan 1 week ago, they charged me over 3000euros for the surgeon (dr erol) to open me up and realise he couldn’t do the surgery. After doing the ‘surgery’ the surgeon even had the audacity to request another 150euros because he used extra equipment. Instead of giving me back my money he pretended that he did my surgery. It’s only when I got back to London when I realised that I could eat the same prior to surgery. I did a scan to find out he didn’t do any surgery. Can you imagine? I’ve sent emails, and they are telling me that they need time to respond. Mcan are scammers, now I have to begin a lawsuit. Don’t use this company unless you are doing a procedure you can actually see because they are scammers.”

Helpful Report

Posted 3 years ago

Dear Kymberly, We have received your e-mail regarding your complaint. Last part of your mail was asking the refund of total surgery fee, flight tickets fee and so on. We replied and advised you to wait for a while to collect the medical reports from the hospital. Then you started to write from everywhere, all review platforms and social media. Kymberly, there is no refund possibility as you agreed by accepting our Terms and Conditions before the surgery. However, as MCAN, we are always supporting our patients in any dissatisfaction regarding the surgery. We are also supporting our contracted surgeons if there is unfair accusation. How we decide which party is the right one? We do not actually, specialists decide. There are medical reports regarding your surgery. We also collect the medical reports from you if any. Then we receive second opinion from independent doctors. If there is a need for corrective surgery we support our patients as free of charge. Please keep in touch with FollowUp Team. We are pretty sure that you will get the support.

Posted 3 years ago

“Do not do go with MCAN!!! I am 25years old, I had a fue transplant to improve my crown area. I felt nervous before the treatment and almost backed out, but the receptionist assured me everything would be fine... it was not! The doctors do not speak English so you cannot get a proper consultation. The so called “doctors” who were removing my grafts turned out to be 2 assistants who were not even qualified. They were not even paying attention, talking, making jokes and laughing the whole time (not in English) making me feel very uncomfortable. Long story short, my donor area looks terrible. Overharvested and has very visible scarring cause by amateur skills. When I consulted MCAN about this they said pay for 5 sessions of PRP to improve hair growth and consult a dermatologist. Now I will have to pay thousands to resolve this issue.”

Helpful Report

Posted 5 years ago

Dear Sean, We are already in contact with you and aware of your condition. As we have described before, there is nothing wrong with your donor area and no trace for overharvesting is visible. Unfortunately, you have cut your hair before 3 months. By the time, it will get better and the healing process will be completed one year after the operation. We will keep our contact and support you in the best way. Kind regards, MCAN Health

Posted 5 years ago

“Very disappointed. 1. Were supposed to meet me at airport. Someone showed up but kept me waiting for about an hour. Was talking on phone and arguing with someone. Had to leave for hotel on my own. They didnt reimburse me. 2. When I got to the hotel there was no reservation for me. The receptionist was helpful. He called mcan people and after half an hour I got my room. 3. The person who was supposed to facilitate my arrival and stay wasnt available the first day. Not helpful. 4. MCAN told me before I left for Turkey that I will get about 5000 hairs, the procedure will last for 6-7 hours, will have a break mid-procedure for rest and lunch. And that I will get a certificate/warrantee that states the number of hairs I had and guarantees permanency of hairs. In reality the procedure lasted for about 3-4 hours, I got a very small number of hairs, my head still looks bald, didnt receive the certificate, and the lunch they promised me was an old sandwich with a pepsi in a bag they gave at the end. Now i will have to do it all over again. And go thru all the pain again. It was painful. I wish i can show a pic of my head. Very bad experience with MCAN”

Helpful Report

Posted 5 years ago

Dear Mr Sahli, Thank you for your review. We had found you in our patient database. You were operated by one of our previous contracted doctors on 23 December 2016. Up to now, we did not get any complaint from your end. After 3 years, we are surprised to hear that you were not satisfied with the hotel, transfer and the grafts implanted. Now we have our own clinic with own hair transplant team. We would still like to help and support you as best as we can if you express your complaint and share your current photos to followup@mcanhealth.com Best regards,

Posted 5 years ago

“Absolutely worst clinic ever ,don't spend your money there. I did two hårtransplantations and a beard transplant , due to them doing a extremely poor job the first time, so they offered to fix the existing problems, which resulted in the exacted same result: poor extraction technique of the donor hair leaveing in the same state as before, minus even more scars and extracted hairs from my donor area. very unprofessional staff, and bad communication, they haven't followed up my development over the years even once. The bears transplant is also lacking, they didn't even try to fix even though I pointed it out for them before and after we meet.”

Helpful Report

Posted 5 years ago

Dear Sameer, We are sorry that you are not happy with the result. After hearing from you, we have immediately examined our Patient Database and contacted you. You had your first hair transplant with us on March 2017. We worked both on your head and on the beard. After 15 months, on June 2018, based on the follow-up pictures sent by you we could see that some areas on the beard and on the head were still not dense enough and processed with a second transplanted (without any charge). Now, on your actual pictures, we can see that there is a significant change on the beard and on the head. On the crown area, you have lost more of your natural hair and consequently, it seems to be thinning. That is not regarding the transplanted hair which is completely immune to hair loss but to the natural one that is not a part of the hair transplant operation. Our follow up team is in contact with you to support you in the best way whenever you need. Kind regards,

Posted 5 years ago

“Avoid at all costs. I was booked for a breast lift and reduction by 2 cup sizes. The surgeon did what HE wanted. He clearly didn’t feel I needed a reduction and just gave me a lift. So for all that pain and expense my breasts are exactly the same size as before the surgery. It has left me depressed and angry that I will have to have surgery again. This time in the UK with a proper surgeon who does what you ask for. Don’t be fooled by the attentive pre surgery attention that promises you will get what you want. I deeply regret this experience and urge no one to go through what I did.”

Helpful Report

Posted 5 years ago

Dear Kate, We are sorry that you are not happy with your treatment. We can ensure you that we do want to know about your complaints. The post-operational period and follow up regulations are very strictly organised at MCAN Health to support all our patients. We have already contacted you and sent an e-mail. We have been waiting for you to respond to us so that we can learn all about the details and help you with the best possible way. Best regards,

Posted 5 years ago

“The worst experience in my life I don’t recommend to anyone this clinic.”

Helpful Report

Posted 5 years ago

“Merhaba ben yaklasik 3 hafta önce Mcan‘da burun ameliyati gecirdim. Ameliyatdan hic bir sekilde memmun degilim. Ameliyat olmadan önce ilgi ve alaka en üst düzeyde idi bana söylenen önce ve sorasi gösterilecegidi ve Doktor bey ile minimum 2 saat bir görüsme saglanacagidi. Bunlarin hic biri ama olmadi ! Ameliyat günü ameliyat saatim gecikti ve Doktor bey ile 15 dakikalik bir görüsme sorasi Ameliyata alindim. Aslinda sabah 8 de olacagim Ameliyat Aksam 5 e alindigi icin sesimide fazla cikaramadim ve Doktor beye güvenip hayatimin hatasini etmis oldum. Burnumu eski hali ile kiyasladigimda seklinde büyüklünde ve egriligi de hic bir degisiklik göremiyorum. Hatta görebildigim su ki burun deliklerimde dahada bi farklilik meydana gelmis olmasi negstiv anlamda. Su an sorularima bile cevap alamiyofum dogru düzgün A sorunca B cevabini aliyorum. Ameliyatimda tam olarak ne yapildigina dair bile bilgim yok. Bana söylenen misal burun ucunuda dokunulamadigi oldu halbuki internetde yeterince burun ucununda burun seklininde degistigi fotograflar bulabilirsiniz. Size tavsiyem dikkatli olun ben bu hatayi yapip fazla arastirmadan Mcana güvendim ve su an onun pismanligini yasiyorum. Bana söylenen tek sey ödemin inmesi ama ne kadar inse bile cok fazla degisköil olamaz internetde bakabilirsiniz normalinde 6 gün sorasinda bile burunda düzelme meydana gelmesi lazim. Aslinda bu bir yildiz bilr fazla ama bunu verme sebebim Mcanda bulunan söförler icin. Benimle gercek anlamda ilgilenen biri vardi ismide Emre Genc adinda bir söför. Ameliyatdan ciktimda bile günlerce ne doktordan bir ilgi alaka görebildim nede bana sorumlu olan Asistantan. Sakin benim yaptigim hatayi yapmayim su an cok pismanim ama geri dönüsü olmiyavak bir hata yaptim. Size ztn diyecekleri bizde hic bir ameliyat yeniden yapilmadi bu söze kanmayim cünki bi ameliyat o kadar agirki insan tekrardan olmaya korkar hale geliyor. Bide insan burnunu mahfedem bir klinige ikinci kez güvenip nasil gitsinki ?!”

Helpful Report

Posted 6 years ago

Sevgili Mehmet Ali, Ameliyattan 3 hafta sonra şişliklerin hala var olduğunu, 3 ay beklemeniz gerektiğini ilettik. Bizi mesajlarınızla, şirkete yönelik tehditlerinizle çok yordunuz ve üzdünüz. Sabırla gece 2-3'lerde attığınız mesajlara dahi temsilcimiz yanıt verdi. MCAN Health, binlerce hasta tedavi etti, %95 memnuniyet oranımız var. %5 memnun olmayan hastaların memnuniyetsizlikleri çok değişik nedenlerden olabilir. Sizin durumunuzda, Dr Murat Bey'in de ilettiği gibi bağ dokularınız çok kuvvetli ve kayma gözlemledik. Ancak bunu şu anda net bir şekilde ayırt edemeyiz, hala ödem var. 3 ay bekledikten sonra durumunuzu tekrar değerlendireceğiz. Teşekkür ederiz.

Posted 6 years ago

“I don’t know who writes the reviews for them.my experience was terrible,5 star reviews 1 star clinic,after my bbl operation I was left with an infected abscess wich had to be removed and left with a large hole,no help at all.the clinic and aftercare I recieved there was not fit for a dog.uncomfortable,Evan though some could speak English,still spoke in Turkish with you in the room.i now have 4 months of hospital appointments every morning 7 days a week,avoid!put me off surgery for life”

Helpful Report

Posted 6 years ago

Dear Madam, We are very sorry that after BBL operation you had fat necrosis in a small area. Fat necrosis may happen for the patients undergoing fat grafting in any part of the body regardless of the surgeon performing the task as it is impossible for 100% of the fat to survive. We recommended you to drain it with a local doctor or to come to Istanbul to do it. However you saw the local doctor and your doctor preferred debridement on the fat necrosis area which is also approved by your surgeon in Turkey. That created a small hole. We explained to you that this small hole will be filled up with the new tissue and will be closed by the time. During the process, we did our best and be responsive to your messages and e-mails on time by consulting your surgeon. Yes, you are right, not every personnel in the hospital speak English, however your patient host and the doctor do speak. Your patient host during your stay supported you at every step and provided the necessary translation. We hope the small hole already filled up and you had your desired BBL result. Many thanks

Posted 6 years ago

“Very poor my doctor in the uk 🇬🇧 said uve taken to many hairs from the back for the transplantation. Not happy because u have caused more pain and damage then u needed to. This is why before I payed for processing I asked for the best and most experienced surgeon. I can see why it's was cheap and I didn't appreciate the way a woman speak to man in the surgery. Just because ur speaking different language doesn't mean people don't know what goin on.”

Helpful Report

Posted 7 years ago

Hi Luke, We are sorry for the language barrier with one of the nurses in the operation room. Although our doctors and your Customer Experience Specialist all speak English very well, our nurses do not yet. We understand the inconvenience. Although our main concern is the quality of their performance, it is our short-term goal to work only with nurses who speak English. You had a 3,100 graft FUE Hair Transplantation on November 20th, 2017. The medical specialist determined the maximum number of grafts that can be used for the hair transplantation. In that decision the condition of your hair in the donor area, the amount of hair follicles that can be used for transplantation without disturbing the donor area and the amount of grafts needed to cover the receding parts on your head, are all taken into account. FUE Hair Transplantation is a medical procedure that can be done and evaluated only by a doctor that has specialized in this field of medical care. You tell us your doctor in the UK has told you that we have taken too many hairs from the back of your head. We would be glad if you could give us the name and communication information of your doctor. Our doctor, Caglar Firat, would gladly like to hear from your doctor why he or she thinks too many hairs have been taken away from your donor area. After Dr Caglar has had contact with your doctor, we ask you to consult your doctor once again. We are confident that after having spoken to our medical specialist your doctor will reassure you the hair transplantation went well. MCAN Health has performed thousands of hair transplantations. As in all medical treatments, we cannot claim a 100% success in one go. However, we have a satisfaction guarantee. This means the treatment will be finished only when our patient is pleased with the result, taking into account the possibilities for hair transplantation of that patient, of course. You also mention in your review that hair transplant at MCAN is cheap. We woud say cheap in result no, cheap in price yes. Because that is our motto: to provide high quality treatment at affordable prices. Luke, we kindly ask you to keep in touch with us. Because that is the only way we can periodically follow the progress of your hair transplant in the healing process and provide you with relevant advice, as we do for all our patients. Kind regards, MCAN Health

Posted 7 years ago

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