“Can't get any of my supplies in a timely manner and they don't seem to know how to run 2 insurances for their product. I can't use the insulin pump anymore because I can't get the supplies I ordered.”
“Customer service is not great. If you need tech support you're not going to get it. They don't care about if you're safe or healthy. I hate medtronic with a passion after today. As soon as I can I'm either switching to omnipod5 or I'm going back to insulin shots. They really don't care if your pump works right. I had to try to troubleshoot it myself because no one helped me.....no one. They said if I had the problem again to call back later after I told them I spent over 6 hours not getting any bolus corrections and no one could tell me why. They really don't care if you live or die or end up in the hospital.”
“As others have stated, after having a bad experience with Medtronic and then trying to publish that experience on Trustpilot they actually reported my review "because they don't think it's based on a genuine experience" - Which to be honest is borderline fraudulent. First of all, they have my name (it's on the review) and if they look up that name, they will see me (maybe a few other people with my same name, who knows, but I'd guess only one has called in within the last week with the exact same problem as the review is about) and they will see the call record and notes about the exact experience I described in the review, and they will see evidence that what I shared was accurate. They record their calls, right? So they actually have empirical evidence that what I shared was not only my genuine experience but that it in fact was exactly as much their fault as I made it sound in my review.
To be clear, they are not asserting that my review was inaccurate or that I shouldn't feel how I do about X interaction. They are asserting, and in fact reporting to trust pilot that "they don't think it's based on a genuine experience" as in - they don't think I am a real customer that actually had an order at all. How rediculous. Like they need any help earning their 1 point something star overall rating...
And yes, I understand that the guy who pressed the button to report my review is not the same guy who did the bad thing or the same guy who talked to me on the phone about the bad thing, but that's frankly the point. They have no proper communication, no checks, and balances to ensure the customer (patient, since, let's not forget, we are dealing with life-and-death medical equipment here) is taken care of, and they frankly have no affirmative reason to believe that my experience is not based on a genuine experience, and if they looked, they would have the opposite.
It's not like the button says, "Flag as we aren't 100% sure this IS genuine" -- They had to hit the report button and say that "they don't think it's based on a genuine experience" as in - they have some affirmative reason to believe that is the case, not just that they don't know the opposite. How could that be possible?! I gave my name in the review.. It's left from my verified gmail account. The same name and gmail that is on my customer profile. The same person who called them about the same issue within the last week. I'm not saying they should Know (or that the employee responsible for managing their reviews should know) who I am or that my experience is genuine, please don't misunderstand; that would be unreasonable. I am saying that person can have no reason to believe it isn't legitimate that's based on any due diligence on their part.
Like if I own a business and have a Trustpilot page and get a review from someone, and I am not sure it's legit, I could search their name, check the call logs, whatever, and hey, maybe I don't find them; maybe they checked out using Apple pay or a private email or gave a company name for the shipping/billing address or whatever, so I report it as not legit because I don't remember the experience they are referring to, I can't find them in my system, etc. But the employee who is - I can only assume - mass reporting every 1-star review - has no reason to know if my experience is genuine or not, but if we want to go on the basis of, "report it unless there's a reason not to" which is already sketchy to be honest, it's still crazy that they could search up my name, filter by recently called and there I'd be at the top of the list. Check the notes on the call / my profile, and what's it going to say - The same thing as my review. If you don't have that system to check, then you don't get to just "believe" that it's not based on a genuine experience based on the lack of me providing affirmative proof that it is. That is literally contrary to TP's terms, and contrary to the social contract of a review being legitimate unless proven otherwise, not the opposite.”
“I upgraded my insulin pump to 770g. Was told I was approved and told mewhat my out of pocket will be. I asked them SEVERAL times about " being approved" because I was switching jobs and would be having a lapse in insurance for 60 days ( I bought cheap coverage in case I needed a doctor or er visit so it would be coveribg). Well they dragged their feet submitting to my insurance company and it was ultimately denied. They never notified me. I went in to my acct to order supplies and saw a bill for over $12,000. So now am trying to return pump and transmitter for 670 g, which I has andxwell paid off). Got a call and said they were getting ready to send the pump. NO TRANSMITTER. I no longer have my 670 g transmitter bc it was nit compatible with 770 g. I just want them to make me whole. There is a " Buffy" who is an executive who is useless. After the dust settles I will be switching to a T slim pump. There are other insulin pump companies. This is how a mutly billion company treats a customer of 23 yrs. BUFFY IS THE WORST!!!!
Date of experience: July 28, 2023
Edit”
“Bad customer service, friendly but critical comments are not welcome and taken off the internet (trustpilot) The company is purely $$$ driven.
First time fix and putting the customer central? No way. Mind your health and keep way.”
“This company blows. It used to be excellent and provide quality products now I sometimes get defective reservoirs or infusion sets.
I had a critical error and had to quit using the pump (it stopped working) and was supposed to receive my replacement overnight by 10:30. When it never came, I called them only to find out they never shipped the damned thing!”
“Zero empathy, with zero care for the customer. This is not the same company as it was 10 years ago. I will never do business with these evil people again.”
“MEDTRONIC IS PURE EVIL.
Medtronic devices and customer service DO NOT MEET THE BARE MINIMUM OF PATIENT CARE.
This is a vile evil company that embodies everything that is wrong with the health care industry in the United States. You are nothing but a dollar sign to them before you fall prey to their bad service and criminally defective products.
Their insulin pumps are poorly made, unreliable, user-unfriendly, obscenely expensive, and endanger your life. They refuse to partner with a company like Dexcom to pair their pumps with cgm sensor technology that actually works. They are unable and unwilling to produce cgm sensors that are accurate or reliable. Medtronic is inviting class action liability by continuing to use sensors that will fail their diabetic customers and put their lives at risk. If making overpriced, cheaply made, defective trash wasn't enough, wait until you have to call customer support. Make sure you have plenty of time off, because you're going to need it. Billing is incompetent, ordering supplies as needed is nigh impossible, and technical support is condescending.
If you want to be treated as an expendable invoice number, Medtronic is your company. If you want to be treated like a human being with the right to a decent quality of living, go to anyone but Medtronic.”
“MEDTRONIC IS PURE EVIL.
Medtronic devices and customer service DO NOT MEET THE BARE MINIMUM OF PATIENT CARE.
This is a vile evil company that embodies everything that is wrong with the health care industry in the United States. You are nothing but a dollar sign to them before you fall prey to their bad service and criminally defective products.
Their insulin pumps are poorly made, unreliable, user-unfriendly, obscenely expensive, and endanger your life. They refuse to partner with a company like Dexcom to pair their pumps with cgm sensor technology that actually works. They are unable and unwilling to produce cgm sensors that are accurate or reliable. Medtronic is inviting class action liability by continuing to use sensors that will fail their diabetic customers and put their lives at risk. If making overpriced, cheaply made, defective trash wasn't enough, wait until you have to call customer support. Make sure you have plenty of time off, because you're going to need it. Billing is incompetent, ordering supplies as needed is nigh impossible, and technical support is condescending.
If you want to be treated as an expendable invoice number, Medtronic is your company. If you want to be treated like a human being with the right to a decent quality of living, go to anyone but Medtronic.”
