Merchbar Reviews

Name: Merchbar
Rating: 1.36

1.4 Rating 338 Reviews

7 %

of reviewers recommend Merchbar

Company Reviews

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Metrics

1.4

Based on 338 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I cannot edit my last review. I did get the rest of my items that got shipped separately. Thanks again Merchbar for your help!”

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Posted 1 year ago

“I've made several purchases on Merchbar for both vinyl and apparel, and every shopping experience has been a positive one thus far. I have been able to receive all of my orders in a timely manner as well as all of my items were shipped correctly. I will definitely continue to shop on Merchbar...thank you!”

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Posted 1 year ago

“Ordered Multiple Vinyls in Europe from them. VAT was taken care of like mentioned and arrived in good state, will buy again!”

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Posted 1 year ago

“I ordered Foo Fighters and Vitruvian Drummer shirts from them. The Foo Fighters shirt has a misprint, so I emailed them. They sent a replacement and I got it that same week. I like the service, and the shirts fit well too!”

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Posted 1 year ago

“I received my order but I only got the shirt and not the vinyl. They quickly respond and assured me that my vinyl is on its way. I didn't know it was shipped from another location. Thank you for looking into my request. I'll wait and update my review as soon as I receive my vinyl.”

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Posted 1 year ago

“Amazing customer service, some of the best I've ever had the opportunity to deal with. Good quality merch as well.”

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Posted 1 year ago

“I'm honestly thankful that my experience is very different. Very Satisfied customer here! Shipping was reeaaally fast. I got my order sooner than expected. Will surely order from them again!”

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Posted 1 year ago

“For some reason I didn't receive a shipping notification which got me worried. But thanks to the super dedicated and great communication with their support team. Very happy with the professionalism and resolution. Would definitely use merchbar again! Thank your very much.”

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Posted 1 year ago

“First they won't let me cancel at the second day saying that they already shipped (i had 14 days, shipped or not), but they shipped four days after my request. Then the tracking is awful, the reliable ones say the label is still to be made, and "their" tracking site only shows a packaged bouncing around and never saying where, and has passed weeks since the last update. Of course, they are refusing refund, always showing me that ghost bouncing and saying that they will refund after 30 working days, that have already passed and when i say it they will ignore and show me again the site (that proves what i say...).”

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Posted 1 year ago

“The response from both representatives I worked with was fast to help out. My package got lost and they replaced it.”

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Posted 1 year ago

“Wow, I'm surprised to see the reviews here. To be fair, I did have to wait a while for my vinyls, longer than I expected, but they were backordered items. In the meantime, the customer service people I emailed with were super friendly and the response time was really fast, like sub one hour. When my vinyls finally arrived, they were in perfect condition and I am very happy with the price. I would purchase again, selection and price unbeatable.”

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Posted 1 year ago

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Posted 1 year ago

“0 Stars honestly. Found a record on their site labelled as back-ordered. When it never shipped, I looked around to see if i could find somewhere else that had it in stock. Turns out this vinyl has never existed, and is not planned for any pressing or pre-order. Seems like this company just takes your money and hopes you forget you ordered something long enough that they can claim they no longer have a record of your order and can't give a refund.”

Helpful Report

Posted 1 year ago

“Terrible company with the WORST shipping. Look elsewhere for your vinyl needs. They use the cheapest form of shipping...the package bounces around from facility to facility before ever reaching its destination. The order was processed in a couple of days which is the good. The bad...it's taken over two weeks and it still hasn't landed when the package only had to go from Oregon to California. It's bounced from facility to facility in my backyard basically but still not delivered. Customer service is a joke and a bunch of canned responses. Wish I would have read these reviews before placing an order. STAY AWAY!!! Much better places to buy vinyl with quicker shipping and actual customer service.”

Helpful Report

Posted 2 years ago

“I have yet to receive my order for 3 cds,it's been over two months now,and money has been taken out of my bank account...this is very poor,dishonest and if you don't send the goods I have paid for or refund my money,its stealing....you should be downright ashamed of yourselves for treating people like this.. When a customer buys something you be honest enough to send the item they paid for, or refund their money if the items no longer in stock..”

Helpful Report

Posted 2 years ago

“I placed an order on 6/25/22 for an item on back order that said it would take up to 8 weeks. After 3 months, I contacted support to check the status. Support said they had no information. I exchanged a couple messages and got nowhere. This was the final reply: “Our apologies, the item is still on backorder and we don't have further information about the ship date. We can't also contact the merchandise provider as we only have the same information.” After 6 months, I contacted support to check the status. Support said my order was cancelled. Though they never refunded my money. They said the item was on back order and would take up to 8 weeks. They asked if they should reorder the item for me or process a refund. I asked for a supervisor and asked him to check with the supplier. Same answer. I still wanted the item, but was told they couldn’t reorder it for me. I received a refund and a $5 off code. Then I could reorder it. I exchanged several messages with support and supervisor about this item being on perpetual back order for 6 months and how they could keep my money for 6 months and cancel my order without alerting me. Supervisor told me: “For your information, we do not monitor the status of an order once it is placed. We are only notified of the problem once the customer or supplier has contacted us about it.” It's been over a week since I contacted support and on their Website, the item is still on back order for up to 8 weeks. I expect that if I check back in 8 weeks the item will still be back ordered for 8 weeks. So I’m taking my business elsewhere. How does a company do business like this???”

Helpful Report

Posted 2 years ago

“Cancellation is Not Allowed Placed an order at 7:48 Sunday morning (12/11/22). Immediately sent in a cancellation when I realized what I ordered was the lesser version of what my husband wanted (single lp vs 4 lp set). Immediately canceled and received the automated reply at 7:50. Two minutes! Got an actual human reply at 9:07 that they would ‘try’ to cancel the order. They didn’t try anything at all - the order was not shipped until about 2 am on 12/13. Now they say it is not returnable because it is vinyl. This company is only after your money, and hopefully they won’t stay in business long pulling these scams.”

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Posted 2 years ago

“Fraud. Don’t buy from. Ordered a shirt never got it.”

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Posted 2 years ago

“I ordered two albums as a gift, different from each other, and they sent two of the same. When I contacted them to discuss recourse they said it was my system. The only offer to remedy was I ask the person who received the gift to mail them back on their dime. Not worth the risk or hassle, there are better options to shop than Merchbar.”

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Posted 2 years ago

“Honestly, not the worst. I got a Julien Baker vinyl and got it before one I ordered two days earlier from an actual label. They even were incredible with canceling an order I had placed accidentally while checking the validity of a promo code I had. What a lot of these reviewers that are giving them a bad review fail to understand is that they buy from the labels and resell. If the labels’s disturbers run out, that puts your order in back order. Granted, the ones that didn’t receive their stuff at all and not receiving a refund baffle me. My accidental purchase happened a little over a week ago (I’m writing this in the 15th of November) and they took care of it with the label within 24 hours.”

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Posted 2 years ago

Merchbar is rated 1.4 based on 338 reviews