Merchbar Reviews

Name: Merchbar
Rating: 1.43

1.4 Rating 289 Reviews

8 %

of reviewers recommend Merchbar

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Metrics

1.4

Based on 289 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Merchbar 1 star review on 24th October 2024

Anonymous

Merchbar 1 star review on 11th August 2024

Arin

Merchbar 1 star review on 14th December 2023

Merchbar 1 star review on 29th April 2022

Merchbar Commits Fraud

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolute worst retailer on the planet. Have been waiting 9 days for a si.ple hat to ship. Still hasn't, will assume it will be a 30 day delivery from Vegas if and when it ever ships.”

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Posted 3 years ago

“I have ordered 3 items so far through merchbar, 3 vinyls. One of which was over a year ago and I still have not received it. The second is in the mail now but has been for months and tracking is broken and the third has been paid for through Paypal yet it has been weeks an no order confirmation. Terrible store, I am about 150 USD out of pocket with them and have 0 items.”

Helpful Report

Posted 3 years ago

“Ordered Fleetwood Mac's Play On..this is supposed to be a double album. Including the best of Peter Greene, Oh Well..parts 1 &2!!! Only received one album without Oh well! Bootlegging?? I'm so angry I paid almost $60 US for half of an order!! How do I get this corrected?? Btw the empty sleeve has been glued shut..WTH”

Merchbar 1 star review on 9th October 2021

Helpful Report

Posted 3 years ago

“never received my item”

Helpful Report

Posted 3 years ago

“Terrible company with awful customer service”

Helpful Report

Posted 3 years ago

“They sent me the wrong shirt which is five EUR cheaper than the one I paid for. They asked me to send the shirt back at my own expense (15 EUR postage) even though they made the mistake: they sent the wrong shirt and one that was cheaper, although they asked for the full price.”

Helpful Report

Posted 3 years ago

“AVOID MERCHBAR LIKE THE PLAGUE!!! After reading up on others’ experiences, I’m convinced they are con artists. My experience: At checkout, my $250 order of a dozen LPs was placed TWICE!! — 2 duplicate orders created with the same time stamp. Contacted them right away after receiving two separate confirmation emails and confirming duplicate charges. 3 days later I FINALLY get a response from them telling me “unfortunately, its too late to cancel them because they’ve already been shipped.” I’m angry, but I figure i will just send the duplicate packages back. So they finally arrive in my building package room (building staff accepts all packages for tenants) and I email Merchbar again, to inquire about how they’d like me to go about getting the duplicate records back to them and THIS is the response I get: “We're sorry that you weren't able to refuse the delivery for the duplicate records. We understand that you would like to return them free of charge. Unfortunately, as much as we'd love to accomodate your return request, I am sorry that we're unable to. Please note that vinyl records can only be returned if defective or damaged. You may check our Returns Policy here for your reference. We appreciate your patience and understanding in this matter. In the meantime, if ever there's something you need assistance with, please feel free to send us a message, and we'll gladly help you. Regards, Rosie Merchbar Fan Support” NEVER AGAIN!!!!!”

Merchbar 1 star review on 31st July 2021

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Posted 3 years ago

“Horrible. Paid full price for a new t shirt. Was sent an old, faded, clearly worn stretched out t shirt. Tried to tell me it was the “wash”. Um, No. Even the graphic is cracked and blurry. Refuse a refund unless I pay return shipping which I refuse to do. Will NEVER order from this company again.”

Merchbar 1 star review on 17th July 2021

Helpful Report

Posted 3 years ago

“It's been a month since I ordered a vinyl from them and it hasn't been delivered yet. So, I curiously looked at my confirmation email with the tracking information today to find out they cancelled my order for no reason 2 weeks ago. I NEVER received an email or anything letting me know my order was canceled. On top of that, I was never refunded my money on my purchase. So now, they just made a free $35 dollars off me with no refund. This is ridiculous, don't buy from this company.”

Helpful Report

Posted 3 years ago

“Terrible quality product for an exorbitant price. The customer service is also trash. They'll respond in a timely manner but will do nothing to help you. Don't buy here.”

Helpful Report

Posted 3 years ago

“Ordered a THICK, well SEWN Joey Ramone patch worth $35 bucks, but got : a flimsy THIN cheap Ramones knockoff PRINT patch worth $5 at best. NOT what I was shown, not what I ordered, and ripped off big time. This company is SH*T, and yes I should have read reviews. Never again..”

Helpful Report

Posted 3 years ago

“Don't buy from them! I still waiting my order after 1 month (overpriced, 3 times more then Amazon for the same product) I tried to cancel but the say is not possible and is not possible to have a refund. I thought it was a good company but I found a circus. DON'T BUY FROM THEM”

Helpful Report

Posted 3 years ago

“I would give a minus ZERO if I could! They sent the wrong size shirt that had the tag cut off so there was no way to verify the size. I have wasted hours with them going back and forth on emails and jumping through hoops filling out their online return request which REQUIRED pictures. In the end they are still telling me they did nothing wrong and will not pay for return shipping. Un-F'N-Believable. I've filed a dispute with PayPal and I will NEVER purchase from this B.S. racket again.”

Helpful Report

Posted 3 years ago

“Terrible. Sounds the same as others, wish I'd read first. Ordered records, month later I contact them, they tell me the order was canceled, then they have me the royal run around to get my money back. Do not give this company your business or money!”

Helpful Report

Posted 3 years ago

“I wish I had read the reviews prior to placing an order with this company. Zero communication and generally poor customer service. Order status states expected shipping date of May 28, now June 18 and no update or response to queries. Stay away if you can. Order directly from the artists website or Amazon.”

Helpful Report

Posted 3 years ago

“Merchbar have some great stuff. They support a lot of my favourite artists and I always do find myself coming here when a new release is about. However I’ve ordered from the twice and hasn’t been smooth either times. First time I ordered two of the same vinyl in the one order, but they only ended up sending one. Second time my order stayed in a “processing” status for a month until I followed up myself. Makes you wonder how someone can lack attention to detail twice a row.”

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Posted 3 years ago

“Pre-ordered Waterparks Greatest Hits album March 31, thought I could trust them because the link was on their actual Spotify account. They didn't even create the shipping lable until a week after the album release and now the USPS tracking number doesn't work. I emailed USPS customer service to see if it's an issue on their end then I found this site with a bunch of people talking about how horrible Merchbar is. I really wish I would have gotten a cooler vinyl from anywhere else when they dropped but I only wanted to get one of the album. Total waste of my time and money. Word of advice, look up to find that same exact merch anywhere else before you ever try Merchbar.”

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Posted 3 years ago

“Order took 1 month to Receive. I Strongly suggest do not order from MerchBar if you need it in a hurry. Love the name though!”

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Posted 3 years ago

“Placed an order for 3 items. Immediately the charge went through for all 3 but the confirmation email only showed 2 items. I was able to figure out one item was cancelled simultaneously with the order going through so within 5 mins of my confirmation I requested to cancel the whole order because I didn’t think it was worth it to just get the other 2 items I wanted. They emailed me back that one of the items was already too far in process to cancel but they would TRY to cancel the other item. Still waiting to hear on that... Terrible service.... I will never order from them again.”

Helpful Report

Posted 3 years ago

“They wont refund my money back they are fraud. Do not buy anything from them. I reported them to BBB.”

Helpful Report

Posted 3 years ago

Merchbar is rated 1.4 based on 289 reviews