Millets Reviews

Name: Millets
Address: -, - -, Northampton
Rating: 1.79

1.8 Rating 262 Reviews

19 %

of reviewers recommend Millets

1.8

Based on 262 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Millets:

Amazing summer deals on Camping Equipment, Tents & Sleeping Bags from top leading brands Eurohike, Outwell, Vango & Peter Storm. Buy from Millets today. Millets is one of the best-known names in UK, offering quality products on a selection of outdoor kit in over 260 stores nationwide and online at www.millets.co.uk .

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Email:

customerservice@millets.co.uk.

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Millets 2 star review on 18th January 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very bad customer service, nobody know where my order is. Been left disgusted with their lack or professionalism and knowledge. Never again from this company! Horrible!”

Helpful Report

Posted 1 year ago

“Their service is despicable. I ordered some Xmas presents. I got a confirmation they were dispatched, I was waiting for days and nothing arrived. I contacted them and the answer was that items were lost in transit and unfortunately, they are out of stock. I replied to say it is their responsibility to check items reach the customer. They replied back to say that even if items are out of stock they let you buy them. It seems they need money to balance their accounts and they do not care about the inconvenience they cause. They use customers as advance credit.”

Helpful Report

Posted 2 years ago

“Another zero from me. Sent completely wrong item. I used Paypal for the refund, so at least I got that money back. But they haven't refunded postage, and I'm not sure they ever will, although I will keep on asking for it!”

Helpful Report

Posted 2 years ago

“If I could give less than one star I would… They sent me the wrong item. Would not send replacement until the item they sent me has been returned. I returned via the method they gave me.. provided tracking so they could see the parcel had been sent… still no item or refund… They made the error not me it’s been a month from when my order was placed and now the refuse to send my order to me.. saying it will be a further 14days… Terrible customer service the worst I have ever experienced!”

Helpful Report

Posted 2 years ago

“DO NOT!! I REPEAT DO NOT ORDER WITH MILLETS!!!! I placed a £100 order!! That was NEVER SENT !! MILLETS customer service couldn’t have been more unhelpful both Erin & Chloe was a waste of space couldn’t tell me when I’d be getting my stuff and they decided to cancel the order barring in mind I just wanted my stuff that I had paid for the money has cleared my account!!! But off Chloe trots to cancel it THEN SHE TELLS ME she hasn’t an idea of IF OR WHEN I’d even get my money back!!! The absolute SCAMMERS!! Now having to go through my bank to get my money back and it’s put my hike in jeopardy THANKS MILLETS! NEVER WILL I EVER ORDER OR RECOMMEND MILLETS OR BLACKS TO ANYONE!! HOPE THEY GO BUST!!”

Helpful Report

Posted 2 years ago

“Very poor service Made order for delivery. 2 items have still not arrived after 11 days and main item cancelled after waiting 10 days for it. Delivery stated 3-5 days”

Helpful Report

Posted 2 years ago

“Excellent service from Laura at the Bracknell branch.”

Helpful Report

Posted 2 years ago

“Customer service at Altrincham store was excellent. Had seen sun hat online but wanted to try on before buying. Phoned the store to see if it was in stock, and was told they would reserve it for me. Went to store @ an hour later and bought hat. Price instore £28, online £20, £17 with discount code and I was delighted that store matched online price with discount. Thank you Altrincham staff.”

Helpful Report

Posted 2 years ago

“If you are thinking about buying a tent from millets - think again. I paid £1100 for a Berghaus tent that was faulty, and fair enough they offered to replace it and collect the faulty one. 2 weeks later I still have no tent as lost by DHL. DHL put fictitious updates on the system and Millets won’t do anything until 72 hours after the last update so you are left in limbo. Millets customer services take no ownership, their managers are too busy to take calls from dissatisfied customers. Ultimately the customer experience here is Millets have my money and have not supplied the goods and won’t find out why. Poor never again”

Helpful Report

Posted 2 years ago

“Brilliant Camping Items , Great Prices , Fantastic Customer Service & quickly Dispatched, Kept upto Date Every Step Of The Way ! Thanks Millets 5 *******”

Helpful Report

Posted 2 years ago

“Idiots take money for rucksack to then cancel and say none in stock... But get this will take 5 to fooking 7 dsys for my own money to be refunded 1st n ladt time i shop online with these of to go outdoors”

Helpful Report

Posted 2 years ago

“Ordered a picnic table, but realised in just a few minutes that the dimensions stated were completely wrong. In fact they stated 3 different versions of dimensions. I called within 20 mins of making the order, to cancel, explaining the dimensions issue. I was told that the order wasn't on the system and was to ring back in about half an hour. I did and was told that the order had been shipped and could not be cancelled! I asked to speak to a manager and was refused. I was told the only solution was for me to return the item when it arrived. I told them that when I ended the phone call I intended to cancel the payment I'd made, luckily via paypal and that if they did not organise a cancellation immediately I would not be returning the item! I received a refund from PayPal within minutes of opening the dispute. I would NEVER order from them again!”

Helpful Report

Posted 2 years ago

“Extremely poor customer service. Ordered on 7th May and still not received my parcel. Their delivery partner (Evri) are completely messing me around and lying about attempting delivery on THREE occasions, all of which when I’ve been in all day and no delivery has been attempted! I’ve even got a Ring doorbell so can prove the fact that they haven’t tried. Millets won’t issue me a refund and have ‘requested the parcel be returned to them’ however, in their words, this cannot be guaranteed!! I’m sorry, what am I supposed to do then?!?!”

Helpful Report

Posted 2 years ago

“Placed an order for a stove and fuel, and then chased it up after a couple of weeks. '' Sorry, but it looks like they haven't got any, would you like a refund?'' Decided to wait, as its' a good deal! Phoned again 3 weeks later and spoke to a rep who I could barely hear due to background noise. Gave me a load of flannel about it not being on the system, IT team, blah blah blah. So I got a refund, thanks. If you believe the website, they are selling like hotcakes, but no reviews since March 15th. Funny that, I left a stinker but they only publish the good ones. That is very misleading. I will go elsewhere in future and suggest you do too.”

Helpful Report

Posted 2 years ago

“Ordered Weber bbq but received lazy spa hot tub. Should have kept it cause it was £70 more but I wanted my steak grilled not boiled. Customer service were first class and arranged a pick up and re delivery asap.”

Helpful Report

Posted 2 years ago

“*Buyer Beware* This company can’t deal with multiple orders, if you place an order then place another order afterwards, they will take the money for both orders and will then send you just the order you placed afterwards. Ignoring your previous order. Ignore your emails. If you are lucky enough to receive a box, It will be delivered by DHL, Who will leave it out in the rain for 8 hours at the back of your house, Where you are less likely to see it in December, Put a delivery card from Hermes through your door. Stick with Amazon, Lol.”

Helpful Report

Posted 2 years ago

“Went here on 18/1/2022 Have bought Millets Lardy cakes and cream scones for years . Bought today and they were absolutely disgusting. The lardy cake had six currants in and the cream scones were like a brick hard !! . I am disappointed you have raised the prices and REDUCED THE INGREDIENTS. I won’t be buying again feel like have been ripped off.”

Helpful Report

Posted 2 years ago

“Dreadful service. The whole process for reporting items missing in a delivery has barely concealed threats that strongly suggest they think you are lying. Will never, ever use again.”

Helpful Report

Posted 2 years ago

“I order 2 camping chairs on 11th December. A week later when they hadn't arrived I sent them the usual "Where's my order" email only to be told they couldn't fulfill my order, but they still had my money. 3 weeks later and I am still trying to get a refund. Never would I use this company again and would recommend others to steer clear.”

Helpful Report

Posted 2 years ago

“Cancelled half the order, with NO communication to advise this. BEWARE THEY WILL NOT OFFER REFUNDS ON DELIVERY EVEN IF THEY HAVE ONLY PARTIALLY FULFILLED YOUR ORDER AND YOU HAVE TO RE-ORDER!”

Helpful Report

Posted 3 years ago

Millets is rated 1.8 based on 262 reviews