Name: Misfits Market
Rating: 1.44

“First two weeks great! I told all my friends. I was so excited. Then...downhill from there. Rotten fruit, missing items, no sense substitutions--I mean who substitutes garlic for apples? Crushed oat milk on the bottom of the box, which soaked all the produce and mixed with the already rotten potatoes, creating a lovely, stinky potato/oat soup. The past 3 weeks have been very upsetting. Today was absolutely ridiculous. ONLY two items I had ordered were in the box. Crazy. Very frustrating. Customer service responds quickly and have been polite--maybe they need to train the people who pack and ABUSE the produce how to pack properly, sort properly, and substitute properly. I don't mind an OCCASIONAL substitution, but it has to make sense and it can't be an entire box! I am probably unsubscribing. Not worth the stress.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to contact us. While we are glad you enjoyed your first two weeks of orders, we're disappointed to see you have had this experience. Our Customer Success team appreciated your patience while they addressed your concerns. We pack every box with materials intended to keep your produce fresh and provide protection in transit. We want you to love every order and our Customer Success team did share your experience to make sure this was investigated. Thank you so much for your continued support and we look forward to sending your next order. As always, we're here for you at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“Everything went wrong. Delivery was late, product was disgusting and inedible. Bruised, rotten, soft - HORRIBLE! I have emailed them at customer support that I want to CANCEL at least 7x and just received notice that they've charged my account and re sending out another box that I neither chose nor authorized. On with my credit card company now to dispute the charges”

Helpful Report

Posted 3 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“Do not subscribe. Save your money. The first 6 weeks were good. Then the weather got really hot in July and August, and most all of the shipment was way past quality. In September I suspended my membership to begin again in December, assuming the deliveries would stay cold and arrive fresh. Wrong, oh, wrong. The first box in December was mostly good except cucumbers were smashed beyond use, and the head of chicory was half spoiled. Next two boxes never arrived. When I inquired, I was told it is MY responsibility to contact Fed EX!! I am done.”

Helpful Report

Posted 3 years ago

We appreciate your orders with us and we're disappointed that you did not have the experience we would have liked. Our Customer Success team was happy to look into your concerns. In order to do so, they did ask for you to confirm your shipping address. They also provided information for the third-party shipper so you could contact them as well. After our Customer Success team communicated with the shipper, the representative you were working with did refund you in full for the missing order. We're sorry for any confusion as this was being resolved and we hope that in the future you will consider giving us another try. As always, we're here to help at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“I got my first box last week. There was not a good selection to begin with. I was not pleased and most of it spoiled quickly. I want to discontinue my orders at this time. I will rejoin in the summer.”

Helpful Report

Posted 3 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“They keep sending damaged produce. I love the business model and idea and would love them if they sent edible products. But 3x or more with damaged food and I keep hoping they will get better. I think it’s time to cancel. 😟”

Helpful Report

Posted 3 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We pack our boxes fresh the day of pick up by our third-party shipping partners. We also include materials in our boxes designed to protect and keep our boxes fresh during the journey. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“The first box I ordered had ancient and moldy vegetables, I complained, and they promised to improve with a partial refund. The next box was better, but the third had moldy tomatoes, green potatoes, and other items that went straight into the compost. Today's box was the worst-blackened tomatoes, withered squash, moldy, withered zucchini, moldy spot on a yellow pepper, slimy greens. I cancelled. Much of the produce was from Mexico, and I have seldom received items that were fresh but ugly as advertised. Elderly, but not ugly.”

Helpful Report

Posted 4 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We pack our boxes fresh the day of pick up by our third-party shipping partners. We also include materials in our boxes designed to protect and keep our boxes fresh during the journey. We do source from outside the U.S. but a large number of our farm partners who provide us with organic produce are located here in the United States. In order to diversify the box selection, we will work with carefully selected, certified-organic growers within the Americas (and sometimes beyond) to procure items like avocados and citrus. Our primary focus remains delivering quality food while breaking the cycle of food waste. Unnecessary food waste is happening everywhere, which is why we need to go where there’s a big opportunity to help. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“I keep seeing reviews from recent purchasers. I just want to say that I had ordered a box from them a year ago, and the quality has remained consistent. Mushy rotten food, warm produce, underweight, and LOADED with sprouted potatoes. The packaging itself probably made up for half the weight of the box we ordered. You will receive nothing but filler produce such as red delicious apples and potatoes. Don’t fall for their marketing! Dont be convinced by the articles! Misfit market is a scam! Nonexistent customer service, lousy produce, underweight packages. Everything about this company is a scam.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to share. We're sorry you did not enjoy your gift order when you received it a year ago. We pack every box fresh and include materials to maintain freshness in transit. The core measurements of our boxes are the number of people a box feeds per week and the value/savings you can expect compared to grocery store prices. E.g., when there are less squash and potatoes but more greens or asparagus, a box may be a little lighter in weight but will sacrifice nothing in terms of value. Our Customer Success team was thankful for the opportunity to discuss your feedback for this box and answer any questions when you reached out to us in September of 2019. We appreciate you giving us a try and we hope that you will let us know if you need further assistance or have any questions by visiting us at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“I fully expected "ugly" produce. What I didn't expect was poor quality. I also thought i would get exactly what I ordered. Instead, I got 3 hot peppers instead of 3 seedless cucumbers (I hate hot peppers). I got one grapefruit instead of the navel oranges I ordered (my medication won't allow me to eat grapefruit). I got a mushy mango, a broken and dried out sweet green pepper, bruised apples and a beet literally the size of a soccer ball. I really wanted this company to be a great resource for me, but that won't happen. I cancelled my subscription immediately.”

Helpful Report

Posted 4 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. Inventory of customized items may fluctuate for a variety of reasons. I.e., we may decide not to ship an item because it doesn’t meet our high-quality standards. When this happens, we'll try to substitute it. Unfortunately, we’re unable to accommodate allergy or medical restrictions at this time. But there are certain things we’re working on to help on this front in the future. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“I signed up for Misfits Market before the pandemic, and they used to be pretty good. They've taken advantage of the current situation to expand their business when they clearly weren't prepared. Since March of this year, the boxes have been terrible. The packaging is insufficient so everything gets smashed. Produce routinely arrives bruised and moldy. The kicker, I have a kitchen scale so I started weighing the produce. Their Madness box, which is supposed to be a minimum of 18 lbs routinely weighs only 14-17 lbs. I wouldn't pay for food I'm not getting at a grocery store I don't know why they expect I'm willing to do it with them. Overall, a good idea poorly executed by a company that became corrupt pretty quickly.”

Helpful Report

Posted 4 years ago

Thank you for signing up with us. We're were very excited to have you join our community and appreciate you sharing your feedback. During the demand created by the pandemic, we wanted to make sure that we could not only serve our existing customers but also responsibly take on new customers in a way that would be fair to both. With this in mind, we implemented holds on new orders and made sure to set expectations around what to expect with communication on our website, in emails, and on our blog. We truly appreciate your patience with us during that time as we all adjusted to the new normal. The core measurements of our boxes are the number of people a box feeds per week and the value/savings you can expect compared to grocery store prices. E.g., when there are less squash and potatoes but more greens or asparagus, a box may be a little lighter in weight but will sacrifice nothing in terms of value. Our Customer Success team is always here for you and has been grateful for the opportunity to address any questions/concerns you have had. Your experience is very important and we expect you to receive high-quality products from us. Therefore, please let us know if we can be of further assistance anytime at https://www.misfitsmarket.com/contact-us. Your continued support means so much to us and we look forward to you receiving your next box.

Posted 3 years ago

“Terrible service, they don't hesitate to charge in time but their delivery are often late and with incorrect items in the box , including add on items that I paid extra. Their customer service answer is full of excuses of this poorly handled online store. Tried 3 times and they never got it right. Don't subscribe doesn't worth it!”

Helpful Report

Posted 4 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can review your communication. Thank you so much!

Posted 3 years ago

“I had great expectations, but was disappointed by the time the third box arrived. The first two boxes were acceptable, even though there was some bruising from the manner of packing. But, the third box was unacceptable. The greens were old and unusable, the apples were bruised and punctured by other foods, the zucchini were all broken in half and the celery was badly damaged. We salvaged as much as we could, but I knew we could have bought much more food at a store for the price we paid for what remained. Each time we ate the greens, I became ill the next day. Possibly it was low grade food poisoning from poorly kept greens. I asked for some sort of compensation, but was only offered a 15% discount off my next shipment. There will not be a next shipment. This company has false advertising. I hope you are not duped by their attractive pictures. This is not the food you will receive.”

Helpful Report

Posted 4 years ago

Customer feedback is important and we appreciate you sharing your feedback with us. We would never send food to you that was not safe to consume and we're sorry to learn that any of your orders were affected in transit. Our Customer Success team is here for you and shared your feedback with the rest of the team as well as any other appropriate parties. They also credited 30% to your account based on the items you reported as affected. Our team takes concerns such as this seriously and would be grateful for the opportunity to investigate this. Please reach out to us at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“It is one thing for food to be not uniformly shaped but another thing for the food to be thrown into a box with no protection from other foods. Lettuces and sage were wilted and no gel packs to aid in keeping them fresh. Pears were either bruised or skin had been scraped off by the bumping into other items in the box. Mini-cucumbers were broken into pieces. Celery had several stalks unattached. Apples had punctured holes - again would be able to handle not shaped uniformly but not holes punched throw the skin. Contacted customer service by e-mail within 15 minutes of it being delivered and have yet over 36 hours later to receive a response. I have cancelled my membership. The sad thing is all of this could have been prevented if items such as the fruit had been wrapped in tissue and some gel packs had been used for the lettuce, etc. Here is what appeared to have happened - a box was placed on a belt and as it moved down the line items were just tossed into the box with no care on the condition they landed. Then instead of putting packing to keep the items from shifting in a too large of a box they were just sealed up to make the journey and end up in terrible condition. Don't waste your money - the box and shipping cost was just under $49.00. The chickens got the most enjoyment out of the produce. As I told them in the comment I was ordering fresh produce not a wilted salad.”

Helpful Report

Posted 4 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so this can be addressed as soon as possible. Thank you!

Posted 3 years ago

“Just received our Misfits package. All of the gel cold packs were melted and leaked out. The produce was saturated with the liquid gel and some of the liquid even ended up on our floor. They have no phone or any way to contact them. I don't know how safe the produce is to eat now, so we'll have to throw it out. We just threw out $45. Wonderful. What a crappy company.”

Helpful Report

Posted 4 years ago

Thanks for your feedback. We currently do not provide phone support but our team is fully capable of addressing concerns via email. We also provide a help center through our website for customers to view articles they may find useful as well as provide contact information in our confirmation emails regarding orders. The ice pack solution is nontoxic and is a specially formulated mix of two components (essentially food ingredients) that the FDA deems “Generally Recognized As Safe,” combined with water. While you can usually remove it simply by washing underwater, you may opt to give items a salt-water soak to thoroughly remove the gel. While we're passionate about saving food, we're also very passionate about the customer experience. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“Ordered 3 boxes. Initial box was nice, other 2 delivered terrible. One box was damaged, delivered 2 days late, produce wilted, damaged, etc. Given small credit. Rec'd box yesterday on time; produce wilted, brown, etc. Closing account till next spring, maybe consider another box then. Wait until after pandemic ends.”

Helpful Report

Posted 4 years ago

While we're happy to read you liked your first order, we're sorry to read you were disappointed with any following orders. Our Customer Success team is devoted to you and appreciated the opportunity to address your concerns when you wrote to us regarding your second order. They provided a credit based on the items reported to them at that time. However, we were not aware there were any concerns regarding your third order. We expect you to receive high-quality boxes. So anytime there may be a concern you can always reach out to us at https://www.misfitsmarket.com/contact-us. That way we can work to resolve it as soon as possible. We appreciate you and your continued support as a customer so do hesitate to let us know if we can be of any help.

Posted 3 years ago

“Wow! I am not the only fool paying for a box of garbage each month. The first few boxes were great but way too many mangos, then they switched to picking what you want, I thought great. Only problem is pick potatoes and you get two of the very smallest you have ever seen. Greens are rotten, cucumber is so mushie not eatable unless I juice it. Great concept but better off doing instacart!”

Helpful Report

Posted 4 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We're disappointed to read you experienced any issues with the quality of your boxes. We send all of our boxes fresh on the day of pick up and expect you to receive them that way. Our Customer Success team would like to look into this further but we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“There's an old saying, "If it's too good to be true then it probably isn't''. I think that is very fitting for this. Ever since Covid came about, shopping online has been a priority and about 80% of what we need now, comes from online. I came across Misfits and thought what a great way to get fresh produce/fruits without having to go to the store! Wrong. We paid $22 for a box called 'Mischief' which included 12 items of your pickings. I think the vegies and fruit were up to 'mischief' while they were shipping. Not only did we not get all of our items but the vegies and fruits looked like they were on their last leg. Our 3 cucumbers and 1 tiny zuchini were limp, our 2 pears and 4 apples had deep cuts and bruises, our Kale was not included, our 1 onion had a deep gash in it, our 1 orange (yes 1 orange to be shared between 2 people) it was nearly dried up on the inside, 3 potatoes had more wrinkles than I do, our cabbage was about the only thing decent looking and the beets...'beet's me on what happened to them because they weren't even in the box. We recieved 9 of 12 items. So, having experienced this, and on the first time, I do not recommend anyone utilizing the program. For what we paid for what little we got, I could have gotten way more quantity and better quality by just going to the grocery store. Soon as I got done opening our box I cancelled the subscription.”

Helpful Report

Posted 4 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“MM seems to be a mobey-making scam. The box I received was full of rotting, bruised, and broken produce, many with Mexico or Ecuador stickers. This is NOT local farming, nor are the goods just misshapen. These are grade C and grade D products that are generally used as livestock feed, jellies, soups, pie filling, etc. However, some entrepreneur came up with the idea of re-branding this poor quality produce in trendy terms, and with a huge markup. The company is paying pennies for this produce, and re-selling for dollars. Not worth it”

Helpful Report

Posted 4 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We pack our boxes fresh the day of pick up by our third-party shipping partners. We also include materials in our boxes designed to protect and keep our boxes fresh during the journey. We do source from outside the U.S. but a large number of our farm partners who provide us with organic produce are located here in the United States. In order to diversify the box selection, we will work with carefully selected, certified-organic growers within the Americas (and sometimes beyond) to procure items like avocados and citrus. Our primary focus remains delivering quality food while breaking the cycle of food waste. We also pay our farm partners fairly and enjoy saving our customers up to 40% on their organic produce. Unnecessary food waste is happening everywhere, which is why we need to go where there’s a big opportunity to help. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“Same as many other people. I canceled after stopping and restarting once - customer service assured me my experience was an anomaly. It’s we don’t have time to unpack a giant box of rotting produce. I would take pictures, send them pictures, by the time they refund you a few bucks what’s it worth? Go to the store, you’ll buy something you can use rather than something you need to put in the compost. A solid percentage of food was either already on the way to rotten or packed incorrectly so it was damaged and bruised when it would otherwise have been fine. And if you order extras, good luck on them getting those right. I honestly don’t know who is throwing their boxes together - one time a box was clearly shredded and pieced back together with tape. A joke. They told me they were having quality issues with packing and fulfillment. Well when that is your whole business, are you kidding?”

Helpful Report

Posted 4 years ago

Thank you for your feedback. We're sorry your experience has not been what we would've liked for you. This is not the norm and we're disappointed the quality of your boxes was affected in transit. Our Customer Success team takes your contact seriously and shares feedback not only internally but with our third-party shipping partners. They also work to address your concerns and make it right. We truly appreciate you giving us another chance and your continued support all this time later. Our Customer Success team is here for you so please do not hesitate to reach out to us if we can be of further help. We can be contacted through our form at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“I recieved my 1st order the other day and was extremely disappointed. My Napa Cabbage was the size of my hand....the smallest I have ever seen. The same is true of the potatoes and onions! My red onions were the size of plums and the potatoes were loose yellow potatoes on the small side. I already cancelled.”

Helpful Report

Posted 4 years ago

Thanks for sharing your experience. Misfits Market specializes in rescuing fresh sometimes funny-looking produce (too small, too big, superficial differences, and differences in shape) as well as "normal" fruits and veggies and delivering them to customers' door for up to 40% off. Our Customer Success team is always here to help and to answer any questions about our service. Please feel free to reach out to us at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“My first order was missing extra items that I paid for, delicate items were at the bottom of the box smashed by heavy items,ll the leafy items (lettuce, cilantro, cabbage) was rotting.... I gave it a 2nd chance but the 2nd box was missing items I paid for, "yellow potatoes" consisted of 2 very small potatoes... and the insulating material was torn and the shredded paper inside was all over everything.... which, of course, was wet.... The produce is NOT fresh.... it looks like what was pulled off store shelves past it's prime... neither time did I get the extras that I paid extra for and both times the packaging was poor. I gave up. I'd rather eat canned produce.”

Helpful Report

Posted 4 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 29%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Misfits Market Reviews