Name: Misfits Market
Rating: 1.43

“Customer Service - I am not sure they have customer service as I get no or very late responses to my emails and concerns. Price - IF the produce was of good quality and delivery was timely I would say that it is a very good deal for the price. Delivery - Did not receive one box and when I emailed about it, it took 10 days for Rhett to respond to my email and then he provided the tracking number for the following week's shipment which I had received. They have still not explained the box that was billed and never received. One week I ordered three packs of mushrooms with the special, never got them (see package above that was not delivered) but was billed for them. Returns & refunds - Not likely to ever see this because they do not answer their emails. s for quality - This is where I was the most disappointed. 2 of the 5 boxes that I did receive included lettuce and celery that were limp and wilted. The squash had parts of the skin torn off and the flesh was browning. Apples were bruised. Brussel sprouts already had a smell to them. Green beans looked nice when received, but the very next day they were slimy and browning. Rainbow carrots were limp, I could even wave them back and forth like a pendulum! Needless to say - terrible experience for me and I have canceled my subscription.”

Helpful Report

Posted 4 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“I've had a different experience than most although I will say it was better when I started. From time to time I expect a piece of fruit or single vegetable to not arrive in great shape - no, I don't have money to burn but this is organic food send in a box in a truck. I'm reasonable. Usually, when I have said something, they have been responsive, sometimes very quickly, sometimes not, but still reasonable, and they have always credited me. When I had trouble two week sin a row and they didn't get back to me on the first of those two weeks the subsequently credited me not the usual 10% but 25% and that was satisfactory. Since the pandemic, yes, it's been slower and less predictable both in terms of responsiveness (I am waiting for my box due last Thursday right now and it's Monday, even though they tell me they have received this week's order which in theory should ship two days from now but undoubtedly won't) and in quality, and I am being as reasonable and flexible as I can but am becoming more disappointed. Nonetheless on balance I can't rate them less than three. I do feel they have strayed somewhat from their initial mission and it's no longer about food waste as they supply so many non organic veggie and fruit "pantry items" and dry goods. Also how many things coming labeled not from local farms is trickling in as well. I don't really have the option of going to every two weeks being in a vegan household - we need our veggies, and if I have to go out for them, why am I bothering? However I will remain patient throughout the pandemic and trust things will pick up for the summer.”

Helpful Report

Posted 4 years ago

We appreciate your feedback and understanding throughout the beginning of the pandemic. Our mission has not changed and we're still committed to tackling and addressing inefficiencies in the food system. Unnecessary food waste is happening everywhere, which is why we need to go where there’s a big opportunity to help. Thank you for being apart of our mission and please let us know if we can assist you in any way at https://www.misfitsmarket.com/contact-us. Your continued support is invaluable.

Posted 3 years ago

“Because of Corona Virus, my previous box was 4 days late (not the 24-48 hours they said) However, my current box is 2 weeks late. My following box (which is actually supposed to arrive tomorrow) has been charged. I have written 10 emails to Misfits and not received a single response. I am so fed up with this company!!”

Helpful Report

Posted 4 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“All rotted produce. We have tried numerous times to get a refund or just someone to reach out and talk to us. They will not get back to us? We explained with 2 hours of delivery we had pics but still no one reached out. BUYER BEWARE!”

Helpful Report

Posted 4 years ago

Thank you for reaching out. We pack every box fresh before it leaves our facility and use materials to maintain freshness in transit. Our customers should expect high-quality produce and what has occurred here is not the norm. Thank you so much for contacting our Customer Success team when this occurred. Our team works on all tickets in the order they’re received and reaches out as soon as possible. The Customer Success representative you worked with was thankful for the chance to make this right by refunding your order in full. Should you need anything else, please don’t hesitate to reach out to us at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“My first box was delayed by three days and fed ex reported a delivery exception and said unable to deliver. I’ve tried to contact the company and no response to my emails. Keep in mind I paid for this box already, and charged for the next one and have received nothing. Beware!”

Helpful Report

Posted 4 years ago

Thank you for your feedback. We know how much you depend on your boxes and we just want to apologize on behalf of our third-party shipping partner for this order being damaged in transit. This is not the experience we wanted for you and the Customer Success representative you worked with was glad to make this right with a refund. We have taken your feedback to heart and expressed your concerns to the shipping partner in your area. We do hope that you will consider giving us another try in the future. If you should need us, we're always available at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“First box was good, second was ok with just a day delay I understand with everything going on. But I am about to get billed for 3rd box and the first billed box in question is still in progress (going on week 3). Get generic replies and run around. Seems like they got greedy with influx of new customers and bit more then they can chew. Will cancel and dispute with credit card.”

Helpful Report

Posted 4 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“Add on items not delivered but we were charged for them. Some veggies unusable and rotten through. Realizing it’s a crisis and wanting to cut them a break BUT customer service is spotty or non existent. Not a pleasant experience. Delays are long. A waste of money”

Helpful Report

Posted 4 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“A complete waste of money! My first box arrived 2 days late. So of course half the stuff in it was spoiled. I gave them the benefit of the doubt and let one more order go through. This order was supposed to be delivered 2 days ago and the first email said it was on its way. Then of course I get another email at the end of that day saying they just picked my produce. I repeat complete waste of money the box alone is not worth half of what they charge. You are better of going to the store yourself! I do not recommend this company at all!!”

Helpful Report

Posted 4 years ago

We are very grateful for you giving us a try and we're very sorry to learn you feel this way. We're disappointed your order was delayed in transit with our third-party shipping partner and our team appreciated you reaching out to us regarding your second order so this could be looked into. Our Customer Success representative asked for more information to resolve this fully but did not hear back. We would like to address all of your concerns including those with previous orders. Please feel free to reach out to us at https://www.misfitsmarket.com/contact-us. Thanks.

Posted 3 years ago

“I placed my first order to be delivered on 4/8. It's been 10 days and it's not here yet . No customer service number and no one to address this with. DO NOT BUY from these people. As far as I know, as of now, they took my money and ran. !!! If they want to have a REAL business, they need to mind it and take care of customers better.”

Helpful Report

Posted 4 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“Waiting on my order again. Last 2 orders are 2-3 days late. They include kale and all the wierd squash that I don't care far. Radishes too ! What can you do with a whole bunch of radishies? About to cancel!!”

Helpful Report

Posted 4 years ago

Thank you so much for being a valued customer. We appreciate you sharing your feedback with us and we're sorry any of your orders were delayed. As we implemented evolving safety protocols and our third-party shipping partners adjusted to the new normal of the pandemic, a few of our customers experienced a delay. We're sorry you were affected during this time and we made every effort to let customers know when this was the case. We always want to make sure our customers stay informed of any changes so we try our best to offer multiple touchpoints where it's accessible. So thank you for reaching out to our Customer Success team as well so they could look into this for you. We also wanted to share some exciting product developments with you that you may not be aware of. While we do offer "mystery" boxes, we also offer the ability for our customers to customize their boxes at no extra charge. Many of our customers have told us they enjoy having the flexibility to choose what is in their boxes. We hope that if you haven't already you will try our customization feature. Your support has been invaluable and we're lucky to have you with us. If you need us, do not hesitate to contact us at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“I LOVED this company until recently. I’m a senior and live alone and receiving my Misfits box on Wednesday has been a highlight for me. Not now. Today is Wednesday and my order shows as charged but it hasn’t even begun to be processed. They also pointed out that I will be charged again on Sunday for next week’s box even though I’ve no idea when/if I’ll see the one due today. My last two boxes have Been delayed and included rotten items and all items that I could purchase for a lot less...Cabbage, carrots, celery, and ONE potato. I understand things happen and with all the craziness going on I can forgive a few hiccups....but this downward turn has been disgraceful. I don’t know if it’s due to taking on more new customers than they can handle or what. I do know that they are now losing loyal customers who were counting on them. It saddens me to say that I will be cancelling my subscription.”

Helpful Report

Posted 4 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“I've been with them since December to have delicious items over winter months, but have had to throw away more damaged, rotten and moldy produce than I have ever had to do in my life! I just cancelled my subscription and had sent an email with pics this last time, but got a response they were too busy to respond right away. It's a shame, because the premise is great, but their output and quality is terrible. I'm not wasting anymore money. There is another company like them on the West Coast, Imperfect Foods, but I live on the east coast and concerned the produce wouldn't survive the long trip (not sure they would ship here anyway). I'm going to stick with local markets and my own garden. Don't waste your time and money!”

Helpful Report

Posted 4 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“INTENTIONAL MISMARKETING AND BLAMING CONSUMER I paused my account in Janurary and last week (March), they sent me a box and CHARGED ME FOR IT. When I contacted customer service, they implied that it was MY FAULT because they had sent me a reminder that my account will be unpaused. Firstly, there was NO notification that they would unpause my account WITHOUT my permission. I've looked through their terms and conditions and the email notifying me of a paused account -- nothing. Secondly, the email notifying me that my account would be reopened was sent to my spam. When I notified customer service of these issues, they kept reiterating that "the email was sent," "I checked with IT to make sure it was sent," "I'm so sorry that YOU didn't open the email on time." If anything, this method of unpausing a subscription and blaming the customer seems very underhanded.”

Helpful Report

Posted 4 years ago

Thank you for reaching out to us regarding your experience. We reviewed your account log with our Customer Success team and found that, on 1/26/20, you paused your subscription for two months. Pausing a subscription requires you to choose a length of time between 1 and 6 months after which you’d like to resume your subscription. Canceling a subscription, on the other hand, is a different option that asks for no period of time before resumption as it immediately cancels future boxes. On 3/26/20, an email was sent to the email address associated with your account notifying you that the subscription was going to resume in the near future. We understand from your review that this email went to your spam folder. How incoming emails are sorted is internal to your email provider. However, if this is happening repeatedly you can add emails from us to your whitelist or adjust your settings so your email provider sorts any incoming messages from us in the appropriate way. We appreciate you reaching out to our Customer Success team regarding this. They meant no offense when looking into the details of your account and sharing the information from there with you. If you have any additional questions about the information provided in their emails, please reach out to us at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“Misfits market notified me for three weeks that my delivery was being delayed on the day that it was supposed to be delivered. I can give them the benefit of the doubt as i am sure they are struggling during this covid time. However, I got my first order this morning and it was half of what everyone else has been getting, and much of what I did get was completely rotten (see pic of completely rotten zucchini). That cannot be excused. Don’t buy into the hype. It’s not worth it. Buyer beware!!!!”

Helpful Report

Posted 4 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“I was charged for two weeks of boxes since joining in mid March. No boxes have been delivered. The company sends emails apologizing for delays but does not answer customer problem emails. Fed X said a label was created a week ago but no shipping happened. Then another email saying the box would be delayed for another 7 days. So, I had to file two disputes with my credit card company. Here's the bottom line: yes this is a chaotic time. But don't take on new business if you cannot handle it or service your customers. And don't say customers can cancel an order and not allow it. Don't charge people for what is never send. I consider these people disreputable. Buyer beware!”

Helpful Report

Posted 4 years ago

Thank you for signing up with us and giving us a try. Due to the demand created by the pandemic, a hold was initiated on new orders processed during that time. We wanted to make sure that we could not only serve our existing customers during that time but also responsibly take on new customers in a way that would be fair to both. Therefore, we made sure to set expectations around when the first order would ship through communication on our website, in emails, and on our blog. In some cases, we had to push back the date of the first shipment for new customers that had been placed on hold as we implemented evolving safety protocols. We let customers know when this was the case, as we always want to make sure our customers stay informed of any changes so we try our best to offer multiple touchpoints where it's accessible. Once an order is processed it can't be canceled per our cancelation policy (https://help.misfitsmarket.com/en_us/what-is-your-cancellation-policy--By7GWws8v). Our Customer Success team was grateful for the chance to respond to and address any concerns once you received your first order. We appreciate your patience as they looked into this for you and if you have any further questions, please contact us at https://www.misfitsmarket.com/contact-us

Posted 3 years ago

“We were excited about the prospect of using Misfits Market, but if you see the photo I’ve attached, you will understand our disappointment. Some of the produce was less wilted, but it is not fresh. I wish I would have checked reviews before subscribing.”

Helpful Report

Posted 4 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“Terrible and rude”

Helpful Report

Posted 4 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“I received my second order from Misfits Market this past Friday, which included their largest subscription box as well as several extra add on items. When I opened the box after work Friday evening, there was gel all over everything form a hole in the cooling pack inside. I immediately emailed them Friday with pictures, many of the items were already ruined. I did not know if the rest was safe to eat after having that gel on it for who knows how long. I have heard nothing back other than robo-emails saying they received my email. So, I went on their Facebook page to ask for assistance there. I saw several other posts with customers complaining that there were issues with their orders and no response from the company. The only response I got on Facebook was an excuse that the people who run the Facebook page can’t help and that response tomes are delayed due to COVID. I know that is not true because there are multiple posts on the BBB website from last year with the same complaint as me. They then deleted every person’s post that was asking for help on their Facebook page. Long story short, I doubt I will ever see a refund, this company is garbage, don’t order from them, unless you have money to waste and you like throwing food straight into the compost bin.”

Helpful Report

Posted 4 years ago

We really appreciate your message. The ice pack solution is nontoxic and is a specially formulated mix of two components (essentially food ingredients) that the FDA deems “Generally Recognized As Safe,” combined with water. While you can usually remove it simply by washing underwater, you may opt to give items a salt-water soak to thoroughly remove the gel. We understand from your review posted here that your issues went beyond this inconvenience and that you received some items that would not meet our high-quality standards. Our team wants to ensure you're having the best experience with us and we apologize for any delay in response at the time this occurred. We offer dedicated customer support via email in the event of any issues. At the time of your outreach, our Customer Success team experienced a rapid uptick in requests due to COVID-19. However, our team was happy to reach out and make sure this was resolved with a full refund. We also value our customers' participation in our community and we want our digital spaces to feel safe and welcoming for everyone to discuss all things Misfits Market. To foster this same sense of openness, respect, and support in our online communities, we reserve the right to delete any posts, comments, or messages that are abusive, spamming, disruptive, harmful, profane, contain hate speech, or encourages bullying. We also reserve the right to ban users who violate these rules. Therefore, we will always welcome your comments or suggestions within our community guidelines. Again, we sincerely apologize for any delay due to unusual circumstances. We appreciate you giving us a try. If you should need anything else, please reach out to us at https://www.misfitsmarket.com/contact-us

Posted 3 years ago

“Never received product(2 weeks in a row) and I’ve tried reaching out 10 times with no response. They are still taking $40 every week out of my account though...”

Helpful Report

Posted 4 years ago

We appreciate your review and we're sorry to hear of any delay in the delivery of your orders with our third-party shipping partner. As you may well know, there was stress put on third-party delivery carriers due to the demand created by the pandemic. This resulted in delays in packages being delivered. However, we thank you for reaching out to our Customer Success team. They were happy to update you on the current status as soon as they could and appreciated your patience. Please let us know if we can be of further help at https://www.misfitsmarket.com/contact-us and we're grateful for you being apart of our Misfits Market community.

Posted 3 years ago

“took my money right away. now a month in and no product. mixed messages on the site and no customer service response via email. no chat or phone option. and they’re trying to bill me again. i still have never received a product. i was so shocked at the level of dishonesty and lack of communication from this company. fancy ads can’t but you integrity”

Helpful Report

Posted 4 years ago

Thank you for reaching out to share your feedback with us. When you placed your first order, there was a hold in place on new orders because of the demand created by the pandemic. We wanted to make sure that we could not only serve our existing customers during that time but also responsibly take on new customers in a way that would be fair to both. Therefore, we initiated the hold on new orders and made sure to set expectations around when the first order would ship through communication on our website, in emails, and on our blog. In some cases, we had to push back the date of the first shipment for new customers that had been placed on hold as we implemented evolving safety protocols. We let customers know when this was the case, as we always want to make sure our customers stay informed of any changes so we try our best to offer multiple touchpoints where it's accessible. Our Customer Success team was happy to provide an update on the status of this order when you reached out to us by email. If you should need anything else, please contact us at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 29%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Misfits Market Reviews