Missguided Reviews

Name: Missguided
Address: -, - -, Manchester
Rating: 2.74

2.7 Rating 1,069 Reviews

42 %

of reviewers recommend Missguided

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Metrics

2.7

Based on 1,069 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	Under An Hour

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Missguided 1 star review on 4th June 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolute joke of an online store, their customer care team were extremely condescending towards me and spoke down to me after I waited a week for my items because they gave the wrong address to their courier services and contact me 5 days after my order was place in which I purchased next day delivery. I asked them to keep me updated on when my delivery would arrive and they said their really sorry to hear my three items had not arrived yet... never again will I order from this store and I warn everyone to avoid them at all cost and think they should consider hiring new staff as Carla and Miriam were extremely unhelpful and rude”

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Posted 7 years ago

“WARNING do not order from here!! Shocking customer service shocking delivery service it's just a disgrace I do not know why this business is getting away with this people need to be warned! I order from missguided rarely because I had a bad experience in the past but thought what the hell I'll give it another go... My bad I spent £92.99 on three dresses including evening next day delivery which was 7.99. I had arranged to go out for Halloween. My ordered didn't arrive and I was left having to wear a dress I've already worn feeling frumpy and absolutely FUMING (ladies I'm sure you know this feeling not the best combination before a night out with your super skinny friends who have brand spanking new outfits) after waiting until 10pm for it arrive on the night I'm going out!!. I sent two emails chasing my order and had no response from CS. I received my order TWO days late... (at this point even my hangover had gone!) Then to top it off I was missing one of the dresses!!!! At this point I feel like I'm about to explode! I contact CS for the third time (bare in mind I still haven't had a response from the previous emails) asking where the third dress is and that I would take it social media if I don't have a response in 12 hours... At 4am this morning this is what I receive.. Thanks for getting back in touch about the whereabouts of your order and I'm sorry that you've not got this and haven't been sent any info on this. We've had a slight backlog of emails which we're currently working through. I'm going to check this out for you now. I've had a look into this for you and I can see that your order has been sent out with the courier on the 28th. They attempted to deliver your order on the 29th but the attempt was unsuccessful. Due to this can I ask you to allow 24 - 48 hours for them to re-attempt delivery of your order? I'm glad I could help you with this Leanna. I hope you have a great night and that you enjoy the new additions to your wardrobe when they arrive. If you need anything in the future, why not chat with us for an instant response here; http://bit.ly/1J2KsPx Is this a joke? I have my order! I have only two dresses... Wait.. How do they not know this if this has been looked into... Enjoy what night?... It's past. (which I mentioned in the email) They clearly haven't even bothered to take the time to read my email properly or answer my query. So at the moment I am still wondering where this dress.. Whos spending my money.. and how these people still have jobs...”

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Posted 7 years ago

“Hi I have ordered a dress online as a present for my friend. when i received a letter with confirmation of my order I realised that due error on the Web site It was wrong name (my name/ not the name of my friend - we do live in different city and it's not possible to take an order under my name) I contacted CS directly and they said its not possible to change the adress What? I asked to change the name again I explained that I made an order only 10 min ago an answer: sorry we can changed the adress After 1 week of discussion They offer me to solve this issy by myself by calling to the post and speak to them directly 1 week - no solution no dress for the bday but Missguided charged me CS didnt help at all I will never order anything on Missguided again”

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Posted 7 years ago

“They don’t read emails, live chat dosnt work, don’t answer the phone!! Really bad! I need to return :((”

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Posted 7 years ago

“put a co-ordinating top and skirt on a next day delivery. It didn't arrive although it arrived a day later - but only the skirt. Tried to contact customer service - apparently my call is "very important to them" but not so important as someone just hung up after I had waited on the line for over 30 mins. Daughter upset as doesn't have her outfit for party and I can't believe the customer service is so poor”

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Posted 7 years ago

“I would not recommend this brand to anyone. I ordered a package over a month ago. I never received an email/ any notice confirming my order, never received an email or notice when they claimed to be shipping and never had any notification when they were supposedly delivered. As an American in a different country, the urgency that this matter was dealt with was very important to me, since I am leaving for the holidays. I tried to resolve the issue every other day since I placed the order on October 1st, with no results. I contacted the company via Facebook, email and their website chat and the limited time I did have a representative respond (3 times in the month I've been contacting them) they all had no news regarding my package. I have filled out and submitted one of their disclaimer forms multiple times. They claimed that they delivered my order, but I did not receive anything, no package or note from the post office was left at the door and nothing was left with my neighbors. This is incredibly concerning because now not only did I pay for some random person to receive my order for free but they have my personal information to do with as they like. I will be contacting the Trading Standard. I'm doing Missguided's job for them to try and resolve this issue. I do not think it is fair that I have had to waste so much time and effort of my semester abroad to remedy this issue.”

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Posted 7 years ago

“Missguided seem to be handling the issue of my 'lost' deliveries very carelessly and I can't investigate hermes because they will only answer to missguided. i chose next day delivery to have the items on time for an event. Hermes lied about delivering & the order was lost(my concierge have cameras). I ordered the same items again and they didn't deliver again (said there was an address issue,) even though my concierge see's Hermes everyday and I've been ordering from missguided for a year. I raised the issue with missguided but they are very casual about it. I guess they're making enough money not to worry about losing a few packages or customers”

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Posted 7 years ago

“It has been a week since I placed my order with Missguided and paid for next day delivery. They gave me a code for a 25% discount which I used successfully. Or so I was told. They took my money without any discount and I have yet to receive my purchased items. Every time I email them they respond asking for my order details and address etc... I provided the required information three times and I am still in the dark. I have never experienced such a terrible service. I do not recommend them to anyone.”

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Posted 7 years ago

“Placed an order on Friday for next day delivery so expected the item on Saturday. It didn’t arrive so I contacted missguided who confirmed that they’d not had my full address. They confirmed it wasn’t my error and rectified it supposedly and passed the details to the courier. I checked my tracking and nothing changed and no delivery on Monday. I contacted them again and they told me the same about the address being incomplete and this happened again the next day and the day after. I’ve still not received my parcel and a little fed up with having to provide my address over & over. I eventually contacted the courier company who told me they didn’t have to correct address at first. Then when I explained that I’d provided it 3 times over they checked again and said they had it and that they would try to arrange delivery. I’m not happy because I use other companies such as H&M and ASOS and delivery is so easy and quick & if you have a problem they have a number you can call to speak to someone and are so helpful. Missguided have not been helpful at all and buying an item has been stressful and time consuming. They’ve taken payment of course and yet I don’t know if I’m ever going to get my item and if not will I even be refunded? It’s not good at all hence why I’ve had to leave a review.”

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Posted 7 years ago

“See my chat log with customer service listed below. You decide for yourself. FYI, it's 10/18/17 and I placed the order on 9/15/17. Still have not received it and they got their money already and they can't cancel the order because its still on its way, even tho DHL did not pick up as yet??? Confused! So was I. sophie at 19/10/2017 09:10 You are now talking to sophie sophie at 19/10/2017 09:11 Hey Melissa, how can I help you today? malissa at 19/10/2017 09:13 Hello Sophie, I placed an order since 9/16/17 and still haven't received it. sophie at 19/10/2017 09:13 That's not what we like to hear! I'll have a look into it for you right away. Please could you confirm your order no. and email address so I can check it out for you? malissa at 19/10/2017 09:13 123265893 malissa at 19/10/2017 09:14 The DHL tracking only shows that it was dispatched sophie at 19/10/2017 09:16 Thanks Malissa, I'll have a look at what's going on for you. sophie at 19/10/2017 09:19 Thanks for your patience, Malissa. I'm just investigating your tracking info. malissa at 19/10/2017 09:20 OK Thank you sophie at 19/10/2017 09:23 I've taken a look at your order and I can see that it is ready for dispatch but DHL haven't picked it up yet. As you have paid for a service you haven't received, I can offer you a full refund of your next day delivery costs. I'm really sorry for any inconvenience caused. Is there anything else I can help you with? malissa at 19/10/2017 09:24 So your refunding me the shipping charges? Is this correct? sophie at 19/10/2017 09:27 I've just double checked and I can see that you received free shipping, however I can offer a you 20% discount code by way of apology. I hope this helps. malissa at 19/10/2017 09:29 OK ! Im confused. Are you refunding me the entire purchase ($204.00) ? sophie at 19/10/2017 09:32 I'm not refunding you for the purchase - the purchase is still on its way to you. I am going to send over a 20% off discount code for future Missguided purchases. malissa at 19/10/2017 09:33 The package hasent even been picked up yet. As you mentioned before. Please cancel this order and refund my money. I can see how it takes over a month for DHL to pick a package up. Not likely. malissa at 19/10/2017 09:34 This is crazy and also its teh first and last time I will be ordering from Missguided. sophie at 19/10/2017 09:36 Unfortunately, we’re unable to cancel the order. The order is currently on its way to the courier for you. I'm afraid that if you would like to return the order, you will have to wait for it to arrive and then post it back to us. I understand your frustration and I apologise for any inconvenience caused by this. malissa at 19/10/2017 09:38 What a shame. Well I will definitely be returning the order. So Will i be receiving this order by next month? How long this time will I be waiting? sophie at 19/10/2017 09:39 The order is on its way to the courier and you will be emailed your tracking info once the courier has picked it up - unfortunately, I cannot offer an estimated delivery date at this time. Here is a 20% off code for future purchases - CC_FM_CCIVBN546GJG_MG_GW sophie at 19/10/2017 09:40 Is there anything else that I can help you with? malissa at 19/10/2017 09:42 No Thats it. malissa at 19/10/2017 09:42 You have ended the chat.”

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Posted 7 years ago

“It's been almost a month and I still haven't received any email telling me that my order has shipped. At this point I doubt I'll ever get my order.”

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Posted 7 years ago

“Terrible customer service. I ordered a bikini top three weeks before going on holiday. They sent a bikini bottom instead of the top. I contacted them and asked if they could send the top but they refused to do so before I send out the wrong item. Because I work during the week I was unable to go to the post office until the following Saturday. When I eventually posted that item back they still didn't send me the right item but made me wait up to a week for the order to be processed which is past the day I'm leaving for holiday. As a result I had to cancel the order and buy my bikini elsewhere. They made a mistake and refused to take responsibility for it. Never going to buy anything from them again.Agata”

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Posted 7 years ago

“I ordered a swimming costume on the 25th for next day delivery. I got a tracking number from yodel, two days later there was still no delivery or tracking from yodel. The customer service was terrible..4 days later they have told me my item has run out of stock and it has been lost by yodel? So now I have no item and I have to wait 5 days for a refund!!!! Avoid missguided at all costs!”

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Posted 7 years ago

“I placed an order of a shorts for £9 on the 26th/09/2017 at 17:33 pm and on the same date at 20:30 an email was sent to me stating that my order had been despatched and was given the tracking number for the courier (yodel). Then today the 28/09/2017, have been sent an email stating that my order has run out of stock. Confusing thing, is why would an already despatched order run out of stock. I take it that the customer service communication involves lies .”

Missguided 1 star review on 28th September 2017

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Posted 7 years ago

“If I could give minus stars I would! Pathetic excuse for customer service. Got sent out the wrong dress, no sign of correct dress coming for 10+ days! Customer service could not have been any less helpful! With so much competition out there this company needs to up its game!! Disgraceful!!”

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Posted 7 years ago

“Disgusting customer service!”

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Posted 7 years ago

“Extremely bad need some new to answer email”

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Posted 7 years ago

“Don't buy from them !! The worst web as I order my dress accidentally in wrong size and contact them straight away to cancel it and they said it will be cancel and after few days haven't got any refund to contact them again and they say it is out of UK now !!! and suddenly got an email few hours later saying the dress now left their factory!!!! they are liars and thief worst customer services for I've have ever shopped online”

Missguided 1 star review on 20th September 2017

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Posted 7 years ago

“DONT LIKE TORI AT CUSTOMER SERVICE RUDE LIL BIATCH”

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Posted 7 years ago

“Horrific customer service and they lie about returns”

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Posted 7 years ago

Missguided is rated 2.7 based on 1,069 reviews