Missguided Reviews

Name: Missguided
Address: -, - -, Manchester
Rating: 2.74

2.7 Rating 1,069 Reviews

42 %

of reviewers recommend Missguided

Company Reviews

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Metrics

2.7

Based on 1,069 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I thought I was getting things on sale and after I ordered noticed that the sale prices were NOT the sale prices. After contacted Missguided several times and even provided the link showing the price they refused to give me a refund of the price difference! Clearly false advertising the sale! I was told that I had to pay the prices that were in the cart. Seriously what kind of company is this! I finally gave up getting my money back. DO NOT ORDER FROM THIS COMPANY TERRIBLE CUSTOMER SERVICE BEYOND WHAT I'VE EVER SEEN!”

Helpful Report

Posted 9 years ago

“Poor customer service!! No toll-free number to call!! Merchandise not as described!!! Getting a refund is like pulling teeth!!!!”

Helpful Report

Posted 9 years ago

“A false accusation that I hade made dirty marks on an item I was returning was made by Misguided. I had brought a few pairs of white trousers from several online sites with the intention of sending the ones I didn't like back and so obviously I took the greatest care when trying them on. I had no issues from the other companies I sent trousers back to but misguided came to the conclusion that I had made a dirty mark on theirs. They did send the trousers back to be free of charge after not giving me the option of a refund, exchange or credit note. After inspecting the trousers on return to me the mark that appears to be a water mark was not there when I made the initial return. Very disappointed. I will not be using the site again and will also be discouraging others to use the site also.”

Helpful Report

Posted 9 years ago

“Missguided is the worst company i have ever had the displeasure or dealing with. Order ordered co-ords shorts and top, I received the correct shorts but a random bright orange bikini top (worth no more than £3) I was left with 2 useless items of clothing. I contacted them over a week ago regarding the issue, They said i would need to return the bikini top and wait for the item to be sent out, I advised i was going on holiday on tuesday and needed this sorted asap. They again advised they could be of no help. I then replied advising this was their fault not mine and i need the item, They then advised for me to send a picture of the bikini top and they would send the correct item before my holiday. I sent a picture of the bikini top, they replied stating sorry it would take 5 days to get the item to you so they couldn’t get it to me before my holiday. I looked online and realised the item was actually out of stock, So the whole of our communication was lies. I stated i would like a refund for all of this inconvenience, They will still not refund me until they receive the worthless bikini top back that they sent me in error. Absolutely disgusting, not an ounce of help in them. I am away so i will not be able to return for a refund until two weeks... Then it will be too late to receive a refund... BE WARNED DO NOT USE THIS COMPANY, BOOHOO DO SIMILAR ITEMS AND HAVE MUCH BETTER CUSTOMER SERVICE, THEY ARE HAPPY TO HELP UNLIKE MISSGUIDED, I CERTAINLY WILL NOT BE USING THESE AGAIN.”

Helpful Report

Posted 9 years ago

“After paying extra for next day delivery, I'm still waiting to recieve my shoes I ordered.”

Helpful Report

Posted 9 years ago

“I placed an order on July 13th. I made sure I placed my order with enough anticipation so that I would have it by the 26 which is the day I was celebrating my birthday. I received my package on the 18th. Guess what? Wrong size. I got in contact with the company. The representative instructed me to return the skirt and send an image of the postage once the item was shipped. I sent the picture of the postage on the 20th. A representative responded saying it would take 5 days to sort out before shipping the correct size and it would be in my best interest to place a new order under express shipping. I would be refunded on the skirt I returned and the charges for the express shipping. I was hesitant but I placed the order on the 21st . I should have received the skirt no later than the 23rd. Again it didn’t arrive. Read further details at http://unveiledglamour.com/2015/08/02/alert-missguided-is-a-horrible-company-stay-away/”

Helpful Report

Posted 9 years ago

“I made an order and paid for next day delivery. Mid way through the morning of delivery I receive an email telling me my package hasn't been dispatched and that I will receive it the following day. The following day comes and I receive another email apologising because one of my items is out of stock, but still no sign of the parcel. Finally I chase it up and they tell me it has been dispatched and is with the courier service, out for delivery the FOLLOWING day. The next day comes and I click on the tracking link, however no tracking info is found. I sent the company 5 emails and after hearing nothing I called the courier company to check the whereabouts of my package, only to be told they have no packages for my address. So on 3 occasions I have been told my package will arrive the following day, the third time I was lied to by Missguided who claimed the courier now had my package in their possession. I have contacted my bank and had the charges refunded into my account. Should the parcel turn up at any point it will be turned away. Disgusting service, do not use them.”

Helpful Report

Posted 9 years ago

“Missguided is an absolute joke! My parcel never turned up so they sent me a disclaimer form via email, I stated that I didn't have any way for filling out the form & returning it to them & was basically told 'tough' So I managed to get hold of my mums laptop after a few days, sent the form back and then was told 'no you need to hand sign the form' so what about people that don't have a computer and don't have a printer?! I've lost £26 through no fault of my own and I'm fuming!! Never will I ever shop there again! I give them 0 stars!!”

Helpful Report

Posted 9 years ago

“This is the worst company I have EVER dealt with. The site looks great, the clothes are sold at an average price. Due to those reasons, I didn't suspect Missguided to be a sketchy website before placing a $150 order. I was supposed to receive my clothes days before my birthday. Welp, birthday is gone and my clothes aren't here. I was told I was high risk and that they would need to see my drivers license and a bank statement to confirm my identidy AFTER THEY SO PROMPTLY TOOK MY MONEY OUT OF MY ACCOUNT. I thought it was risky, but I did it anyway and was told everything checked out and I would receive my clothes. Now, I have been told since I never provided my information my order has been cancelled. WTF? I'm emailing back and forth and getting these generic responses and no one is helping rectify this issue. I was told to reorder the clothes. You still have my money and I am not going to throw away an additional $150. I am so furious and disappointed.”

Helpful Report

Posted 9 years ago

“Order an item for next day Delivery it never arrived I had to contact Missguided through Twitter to find out. Still have no item also they can not tell me when my arrive absolutely terrible service and a lot of my clients have experienced problems with Missguided I will stick to ASOS”

Helpful Report

Posted 9 years ago

“Stay away from this website! You pay for your items, then they tell you they are not available and only refund half your money! They then tell you that they have posted the other stuff but give out FAKE TRACKING NUMBERS!! MISSGUIDED = STUPID TWATS! - SCAMMERS - SCAMMERS”

Helpful Report

Posted 9 years ago

“AVOID: Supposed to be next day delivery didn't arrive. Hasn't left their warehouse yet but I now need to wait for it to arrive & then apply for refund to get my €230 back?!!! I won't even be there to take the delivery”

Helpful Report

Posted 9 years ago

“Ordered items from missguided for next day delivery on the 15th of july today it is now the 19th and still havnt recieved my order. Very annoyed as I am leaving the country today. Missguided are very unreliable with delivery services and I most deffinetly will not be ordering from here again!”

Helpful Report

Posted 9 years ago

“Ordered next day delivery on Wednesday morning for my parcel to get here on the Thursday for a special event . I received an email saying they are experiencing delivery delays so will be here the day after . Guess what still didn't and haven't received it ! And now they have said 2 of the items are out of stock ! When they wasn't when I ordered ! It is Monday tomorrow so if I don't receive them tomorrow that's 5 days late ! Terrible service”

Helpful Report

Posted 9 years ago

“Consistently late deliveries even though Missguided has changed from Yodel, who are notoriously rubbish, to another courier. When you do complain about the late delivery you get a measly 10% discount off your next order, which when I have gone to use, often never works! Most recently I returned a skirt within the specified 14 days, however, I received an email notifying me it was beyond the return date so they would be sending it back. I emailed the customer service team to let them know I returned the goods in time and that I can produce evidence by way of a post office receipt. The next day when I received an email back asking for the receipt, the goods had been returned already. It seems there is a complete lack of communication between anyone in the this company and when they do mess up the customers should be pleased with 10% discount off their next order... When it's quite obviously just a ploy to entice you to shop again with.”

Helpful Report

Posted 9 years ago

“Missguided is à scam company run by THE maffia. Dont buy from them”

Helpful Report

Posted 9 years ago

“Seriously almost each time I've ordered something with this company there's been an issue. This time they sent me some random dress instead of the leather pants I ordered. The pants are now out of stock so too bad for me. Hopeless customer service also, just said return it back??? Gee thanks. Also asked about a size of a particular item and had no clue. They always offer a crappy 10% off next order each time they stuff up. No thanks no more shopping at Missguided for me.”

Helpful Report

Posted 9 years ago

“Fed-ex notified me that my order was Cancelled so I had to email Missguided to get information because they did charge my card. I thought the problem ended there but after they finally gave me a new tracking number And I received my items I decided to return an item . Never received my refund for the item. Should had listened to the reviews . First time shopping at this site and will never do it again!”

Helpful Report

Posted 9 years ago

“I Made a return 4 monthes ago, even received a confirmation that my package was received and still no refund....bunch of thieves!! And they do not responde....don't waste your time or money !”

Helpful Report

Posted 9 years ago

“Never in my life will I order from here again!! I had shoes in the wrong size so I returned them which I had to pay for and it was around 15-20 bucks, I live in Texas. So through this whole process which took a month they are still messing up. And u Can not get ahold of anyone on the phone, only through emails. Very frustrating. I paid 40 for the shoes and 15-20 to return and they only gave me 35 back!!! This place is a joke!”

Helpful Report

Posted 9 years ago

Missguided is rated 2.7 based on 1,069 reviews