Missguided Reviews

Name: Missguided
Address: -, - -, Manchester
Rating: 2.74

2.7 Rating 1,069 Reviews

42 %

of reviewers recommend Missguided

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Metrics

2.7

Based on 1,069 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I can’t believe I am writing this about Missguided. I’ve ordered numerous times. I noticed that you HAVE to use FedEx with the frauds. In the past, I opted to pay the $13.00 FedEx Fee to receive my merchandise in 2-3 days. So I ordered clothes for over $250 on September 17, 2015.. I CHOSE the Fedex option, which was $0.00 since my order was over $200. Can you believe they STILL sent it via their Royal Mail, (cheapos). Fast Forward, it is now October 8, 2015, 21 days since I ordered, still nothing. I tracked the package and it’s been at some “depot” since September 21, 2015, utterly ridiculous. I emailed customer service, they asked if I want them to “Re-dispatch,” Yes! I want the clothes! They came back with, “we only re-dispatch on Wednesday’s.” Basically I have to wait another week! It is now Tuesday, I emailed them to confirm that my “Re-dispatchment” will go out. It’s been over 24 hours, no response, enough is enough! I called PayPal to immediately escalated this into a dispute. Finally! They answered me saying that the reason they didn’t send the items is because PayPal “reversed the transaction” Missguided, that was less than 24 hours ago, what happened to the re-dispatchment? It’s Wednesday, it was supposed to be re sent to me before PayPal intervened. It is laughable at this point. This company, their customer service is a HUGE JOKE. Do NOT waste your time, or ORDER at your own “Risk.””

Helpful Report

Posted 9 years ago

“I am absolutely appalled by the customer service of Missguided. I have used them before on a few occasions with no issues, considering I didnt want next day delivery on those orders. Ordered a dress and some other clothes on Tuesday next day delivery, should have received on Wednesday. Heard nothing, chased, kept getting told I would receive my dress, we are really "sorry" emails. Still no dress, so I ordered the dress again on the Thursday to ensure I received it for Friday, again no email confirming when it will be delivered. Finally received an email to say I would receive the goods on Saturday??? Party was Friday, in the end I had to take leave from work early to go and buy something on Friday!! I received the parcel on Monday, with none of my other items and 2 dresses which I now clearly didnt need. So many emails back and forth advising there was no customer services that can call me, low and beyond receive a call 3 days after my final email, to be honest she was ok, refunded back my money, took 5 working days though and finally received my refund today. And now here I am £2.00 out of pocket, 2 1/2 hours holiday taken and thoroughly disappointed. Missguided you should be ashamed! As a Project Manager my previous role was to support implementation of a courier company into a large corporation, i would clearly be looking to your project managers because something has gone horribly wrong......if you need any advice on smoother implementation and notifications to your customers I'd be more than happy to help, please dont let anyone else have the same experience. Oh wait, checking your FB page, looks like its still continuing.....the offer still stands”

Helpful Report

Posted 9 years ago

“Their customer service a disgrace. They do not respond to you. There is no way to contact other than email which they ignore past the 48 period. My package was expressed shipped to be here tomorrow, i gave them a week and it still has yet to be SENT. It hasnt even left the warehouse and I can't call. Even more, the shoe is sold out in my size now ao im not sure if they even have my order. Terrible.”

Helpful Report

Posted 9 years ago

“My order which I paid extra for to be delivered next day was delivered 2 days late and when it came only one item out of two has arrived. I'm so mad, no one has replied to my emails my tweets or messaged since 5pm last night. Horrible, never shopping with them again”

Helpful Report

Posted 9 years ago

“If I could give them a 0 star I would. I ordered 3 items costing a £100 in total, instead they send me only one of the item. BUT at the same time they take put £100 out of my account when the other two items are out of stock. Which of course I was not told about or e-mailed of some sort. To be honest this company has low quality clothes, every time I've bought clothes here it's been faulty and even that they take a long time to sort out. After writing various email, tweets, DM's they have not refunded my money and instead they keep sending me emails asking how was my chat with Roxanne or Maxine as if to say that they have attended my emails, complaints or refund. I ADVISE YOU. DON'T SHOP HERE. FAULTY OR MISSING ITEMS ALL THE TIME. NO REPLIES TO COMPLAINTS. They still also OWE ME A £100 #WhereIsMyMoney !”

Helpful Report

Posted 9 years ago

“Can safely saw. ABSOLUTELY AWFUL. Not only have I had the same problems as people below - Ordering next day delivery and it not coming till 4 days later. Calling and speaking to the office, for them to barely even say sorry. For my delivery to TURN UP AND TO DISCOVER ONE OF THE ITEMS I HAVE PAID FOR IS NOT EVEN IN THERE. How hard can it be. Why is it not clear on the website.”

Helpful Report

Posted 9 years ago

“Placed an order last week AND paid for next day delivery. However, I haven't heard anything from missguided at all apart from the order confirmation email. I received an automated email after emailing the company twice asking about the whereabouts of my order but heard nothing back. The automated email advises that someone should be in touch within 48 hours. However, it's been 3 days and no response. I'm not a fussy shopper but I do expect to at least receive what I've paid good money for. Even if they failed on the next day delivery. Terrible customer service and they seem to be the only company I've experienced this sort of problem with. Disappointed.”

Helpful Report

Posted 9 years ago

“WORST COUSTOMER SEVERICE!! I have been having issues receiving my package for the last week. I wrote them, letting them know what had been happening. I got a reply to fill out document (claim report) to "help" me figure out hot to get my package back to me or a refund. It's been a week and I have yet to get a reply. It seems to me that I am the only one concerned on the whereabouts of my package, they are absolutely no help.”

Helpful Report

Posted 9 years ago

“Total fraudsters. Paid for next day delivery - item hasn't arrived! No reply via email from missguided. Currently claiming through PayPal. Avoid like the plague!”

Helpful Report

Posted 9 years ago

“What an absolute joke this company is. save yourself time and money and DONT BUY from them. Deliver a week late, no proper service to get in touch re your delivery, clothes not that good quality”

Helpful Report

Posted 9 years ago

“Ordered my outfit for the weekend on Monday 28th Sept - paid for next day delivery and it didn't turn up... Sent numerous emails (with no response although they say they will get back to you) Spoke to someone called Alison who promise delivery today (Friday 2nd Oct) just called up to chase it and they have no record of it with the courier company. Will NEVER order from this company again, have also told all friends/family to not bother either. AWFUL customer service.”

Helpful Report

Posted 9 years ago

“Messed up 3 of my orders. Didn't receive in time. Started to ignore all of my emails. Haven't got a contact number.. Left a note through my door with 1 parcel telling me they left it on my doorstep which wasn't there when I got home. Would never use again !!! Poor customer service. Poor communication.”

Helpful Report

Posted 9 years ago

“Bought from this company about twice in the past 2 years and each time it has been a bad experience. I first bought from them about 2 years ago and although everything was OK in terms of delivery, the quality of the items were AWFUL! One of the items was a ring which broke straight away and the other items of clothing were just clearly tacky material. 2 years on it appeared that the website had improved massively and thought that the quality of the clothes would have too so I gave them another chance and ordered a bikini top and a going out top. A few hours after paying for my items and the money being TAKEN FROM MY ACCOUNT I received an e-mail saying that the bikini top wasn't actually in stock!!! I was very annoyed at this but still decided to go ahead with buying the crop top and would get the money for the bikini top refunded (took a few days - annoying, why not just NOT sell items that aren't in stock and let customers pay for them?). I had paid for next day delivery so was expecting the items the next morning ready to go on holiday that evening. HOWEVER, that morning I received an e-mail saying that there was a problem with the delivery and I would not be getting my item that day and would get it within the next few days, which was no good as I was going on holiday that evening. I will NEVER buy from this company again, EVER.”

Helpful Report

Posted 9 years ago

“DO NOT ORDER FROM MISGUIDED. I spent over £60 twice for their 'free next day delivery offer if you spend over £60'. First time it arrived a week late with no apology or anything whatsoever. Second time it was left outside my block of flats (because their delivery service think thats a safe place) and then I was told that an investigation has to take place and no mention of getting a refund! Told them to remove 'FREE NEXT DAY DELIVERY' from their website because they are clearly not providing it, but using this to lure customers into spending large amounts of money. No response to that either. Complete headache. Don't know how they are allowed to operate.”

Helpful Report

Posted 9 years ago

“I've been really disappointed by my experience with Missguided. I placed an order for three items and chose next day delivery. My items didn't arrive the next day and the email exchange I had with customer services made no real attempt to apologise, blaming a system error. My delivery finally arrived 3 days after ordering. I was further disappointed to find that only two of my items had been delivered. The money for the third item has been refunded into my account so I assume it won't be delivered but I haven't received any apology for it not being available. The two items that did arrive aren't of particularly stunning quality.”

Helpful Report

Posted 9 years ago

“Delivery wasn't my biggest issue. I received my order with an item missing yet i was still charged the full price. I am very annoyed because the jeans are way too big and definitely arent true to size.”

Helpful Report

Posted 9 years ago

“Placed order Friday 25th September, paying £5 extra for next day delivery. Nothing received by Tuesday 29th September. My account said it was dispatched Monday 28th September and then on Tuesday 29th my account said the order has been cancelled with no reason given whatsoever. NEVER BUY FROM MISSGUIDED AND A WASTE OF TIME PAYING FOR NEXT DAY DELIVERY!!!!”

Helpful Report

Posted 9 years ago

“Poor customer service. Not very apologetic, ordered and no dispatch info sent, item still not here 7 days later, assured it would come two days ago and it didn't, and now assured it will be here within 5 days! Really!!!!”

Helpful Report

Posted 9 years ago

“I pay money for next day delivery and in still waiting two days after. I need my money back????????????????”

Helpful Report

Posted 9 years ago

“No contact person/customer service. Genric emails from the customer contact email. DO NOT ORDER IF YOU NEED AN ITEM WITH A SPECIFIC TIME FRAME. Over night shipping is longer than 3-4 days. Overnight is usually a week. Reg mail 14-20 days.”

Helpful Report

Posted 9 years ago

Missguided is rated 2.7 based on 1,069 reviews