Name: Missguided
Address: -, - -, Manchester
Rating: 2.74

“I have received a faulty shipment and reached out to them many times with no help. extremely disappointed and will not return to buy anything until i am helped.”

Helpful Report

Posted 6 years ago

“I received a faulty item in the mail (a shirt that had a hole in it), so I ordered another soon after and returned the other. Now the new package is lost/stuck in customs and Missguided Customer Service is running me in circles instead of issuing a resolve to the problem. I need the package early next week for an event! An appropriate solution would be issuing me a refund and reordering my item with overnighted shipping as a courtesy. Absolutely horrible. I understand that this is a web-based company but it's ridiculous to me that there are no phone operations with the company. Also need more staff to answer emails and DMs. Do better Missguided. I just want my package.”

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Posted 6 years ago

“Never recieved my parcel and when I complained I was only given the choice of a credit note or replacement but they refused to give me a refund. After accepting the credit note I was informed that it can’t be used with any offers or promo codes making it useless to me as I already find there website overpriced rubbish.”

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Posted 6 years ago

“This company has the worst customer service ever! They trick people by always having products shown in stock on their website, when really it's out of stock. This has happened to me twice and they only email me to say it's out if stock after I email them to ask why the product hasn't been delivered yet. Well whoever is thinking to buy from this company, I'll really say to think twice before you buy, cause I've always had bad experiences with them!”

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Posted 6 years ago

“I am so unimpressed by this company at the moment. I normally love this website, I get all my clothes from there but this time it was Very different. So I had ordered during the Black Friday sales and found a beautiful dress which dropped from £120 to £60 but what misguided neglected to tell me via email or through even a text ( yeah they text me because I got a random text from kourtney chatting about her new collection which I really wasn’t here for by the way) is that my order was sent back because the website was showing the wrong information and didn’t display the fact that it was sold out, which has now left me only a few day before my 21st birthday without a dress! I am incredibly angry and they really need to work on their communication because in those days in which I waited for my dress I could have been actively out looking for a new one!”

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Posted 6 years ago

“The second time now i have ordered an item and a cheap remotely similar product has arrived in its place. . . The items have the same product number on but are defiantly not the same! Advice given. . . Return for a refund. I just want the item i ordered :( will check back to see if the misleading picture has been removed once i receive my refund. Dont want other people to be as disappointed as i am.”

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Posted 6 years ago

“Slow response! They under delivered based on the fact they stated through the chat they will get back to me within 1 hour. But it took them a minimum of 4 hours. Very disappointed. Other online stores such Boohoo and Very are MUCH better! Such a shame I wasted my time. If I could give half a star I would.”

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Posted 6 years ago

“Terrible. Cancelled orders. Rubbish customer service. Deliver the wrong things constantly.”

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Posted 6 years ago

“out of stock of what i ordered sent something different put same product code on invoice i now have to return and wait minimum 14 days for refund ! disgusting! will not bother again they took my money whilst being unable to supply then tried to palm me off with something else !”

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Posted 6 years ago

“Probably the slowest, most difficult and most frustrating customer service around at the moment. Very, very poor. They take a week to answer any message and constantly ask you the same thing - clearly designed to make you give up. Dreadful. Avoid.”

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Posted 6 years ago

“Placed an order Wasn't pleased with some items so returned them Didn't receive any credit for some of the items so messaged them eventually, after waiting to see if i'd get any communications from them as they do say allow some time. Still didn't hear back so i contacted them. They refused to give me back my money but offered a credit note. I accepted it as i would lose my money otherwise, but the code was useless!! It wouldn't work!!!! messaged them severally, they all use the same troubleshooting process like robots!! Even after telling the next rep that the previous rep had me do the same thing! And the funniest thing, their response was always, it's working on our end so it should be fine at your end. really?? misguided, really?? and you call that customer service?? it's November now, i'm still £60 short and have no items to show for it. Today 22/11/2017, they are STILL refusing to sort this out and are also refusing to provide details of their governing body.”

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Posted 6 years ago

“Placed an order Wasn't pleased with some items so returned them Didn't receive any credit for some of the items so messaged them eventually, after waiting to see if i'd get any communications from them as they do say allow some time. Still didn't hear back so i contacted them. They refused to give me back my money but offered a credit note. I accepted it as i would lose my money otherwise, but the code was useless!! It wouldn't work!!!! messaged them severally, they all use the same troubleshooting process like robots!! Even after telling the next rep that the previous rep had me do the same thing! And the funniest thing, their response was always, it's working on our end so it should be fine at your end. really?? misguided, really?? and you call that customer service?? it's November now, i'm still £60 short and have no items to show for it. Today 22/11/2017, they are STILL refusing to sort this out and are also refusing to provide details of their governing body.”

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Posted 6 years ago

“I have only ever returned items to Missguided three times, once earlier this year and the second and thrid time was last month, i returned two packages at the exact same time to the exact same address, as provided by Missguided. All three times my returns have "gone missing"! ???!!! I didnt follow up with the first package because i forgot about it, but I wont let it go this time. There is ZERO customer support, i have tried contact them on the live chat and facebook and to say they were absolutely useless is an understatement. I dont know how they can get away with this. My next move is to report this company to all the consumer rights watchdogs and I would urge others to do the same. Its not fair, they are clearly keeping customers money wrongfully on the basis of returns "going missing", in my eyes this is a form of THEFT!”

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Posted 6 years ago

“Good design”

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Posted 6 years ago

“Failed to let me know that item was out of stock. Only after pestering them did they admit it was not available. Then they tell me it will take two weeks to refund me, ridiculous. Don't risk your time and money.”

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Posted 6 years ago

“Worst company, you place an order then receive an email to confirm order and product on its way ... but nothing arrives you contact the company with a live chat feed.. to be told the product wasn’t sent they offered to reorder it or refund, of course reorder.. to be told it will be with you in the next 19 days. Ok great then received a email of a refund the product out of stock ... but they don’t refund you in full I paid for next day delivery so I want that back as well. Will never use this company again”

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Posted 6 years ago

“Their customer service is terrible. I oredered two items. One was out of stock and I've been refunded. The one that got shipped got lost on the way. Wrote them an email explaining and they said I have already been refunded. Told them only for an item that was out of stock. It took 15 emails and I still haven't been refunded for an lost parcel. They said I will be refunded for a top, I had to ask them to refund me for delivery too. Refund should be on my acc in 48h. Nope. Contacted them again and they said if I can send a copy of proof from post office (???). Then went on a web site chat, explained again... now I am waiting for my money, see how this goes. Never again. You have to explain 20 times that your order was lost in transit.”

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Posted 6 years ago

“Placed an order with misguided and decided to have click and collect delivery to my local supermarket only took 2 days for delivery was available to collect a day early and the clothes are fantastic excellent value for money”

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Posted 6 years ago

“Sent back several items £185 worth of clothing and still waiting for refund.. They stated they have not received items although I have returns receipts. 1st item sent on the 30th October SERIOUSLY THEY ARE JOKERS.. WILL NOT be shopping with them again!!!!!”

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Posted 6 years ago

“I ordered a dress for £120 next day delivery and they sent the completely wrong dress, I contacted customer service to be told I had to send it back and wait for a refund. I wanted the dress and didn't have time to wait so I ordered it again in the meantime and was sent the wrong item again! When I contacted them they just told me to send them both back! Except you can't just take them to the post office you have to arrange for them to be picked up and sit in all day between 8am-8pm waiting for the parcels to be picked up when it was an error made by them. Won't be ordering again.”

Helpful Report

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	Under An Hour

Missguided Reviews