Modanisa Reviews

Name: Modanisa
Rating: 1.60

1.6 Rating 313 Reviews

13 %

of reviewers recommend Modanisa

Company Reviews

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Metrics

1.6

Based on 313 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Modanisa 1 star review on 8th August 2024

Anonymous

Modanisa 1 star review on 15th January 2024

Wafaa

Aisha

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I returned the cardigan but I have no refund as they said they used the money for the return postage fees, so never again”

Helpful Report

Posted 2 years ago

“I ordered my pajamas on the modanisa website. on the site it was written that the pajamas are 100% cotton. but I received poor quality pajamas. They are not going to give back my money. they say they made no mistake. They are scammers!”

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Posted 2 years ago

“My feedback is less than star, Poor quality, the refund policy is very bad as you have to ship all the order back to turkey at the customer own cost, rude customer service. My advise and recommendations is to use another websites to purchase from.”

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Posted 2 years ago

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Posted 2 years ago

“It was worse than one star. They sent faulty items, a ripped dress and a scarf with a huge massive pin stuck on it. Then they asked me to send pics and order numbers. When they received all those , they said it’s not faulty”

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Posted 2 years ago

“I always had good experience ordering with Modanisa. I always get discounts. I once ordered something twice by mistake and contacted customer service through watsapp and their response was good. I got it cancelled before they shipped the product. That saved my time and stress of returning. I did return once and that was smooth as well.”

Helpful Report

Posted 3 years ago

“Please don't order from this website they stole 500 from my credit card. on the black Friday I order 11 items which cost me $146 only, on the same day I received 3 different order numbers for one order. I contacted them by watsupp and email to let them know that I had received 3 different order numbers for the same order but nobody answered. later on I was surprised that they had charged me for the same order in the same day $188.47+ $220.81 + another $220.81 . again I contacted them by whatsup and email and I sent them a screenshot of the order numbers and also a screenshot of the credit card modanisa charges. I haven't heard from them yet. please don't use this website.”

Helpful Report

Posted 3 years ago

“Charged a lot of delivery fee however i bought extra items in order to qualify for a free delivery”

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Posted 3 years ago

“La qualité des vêtements est pas bonne (le tissu est cheap) plutôt dans les photos dans leurs site s'apparaissent de bonne qualité. Je vais jamais commander!”

Helpful Report

Posted 3 years ago

“I have contacted modanisa customer service since I knew that my package had been received, but actually, I did not receive it and contacted the shipping company(FedEx) as well, and so far I have not received a convincing response. Where is my package? What after the driver said that it was placed in front of the house inhabited by many residents? I was at home at the time mentioned that he delivered the package and despite that the bell did not ring!! It is unreasonable to deliver a package and leave it anywhere and in the end he writes delivered without my sign!!! Is this reasonable?? I wrote my full address and they sent the order with a shipping company(FedEx) whose reviews is too bad and I am not the only one to complain about this shipping company. Finally, my right was lost, I paid money and did not receive what I ordered.”

Helpful Report

Posted 3 years ago

“Very disappointed with the feedback absolutely ridiculous, I tryed up put an order in with a 15% off coupon on the app and it wasn't even letting me secure my order kept saying error accured, i get in contact with modanisa waited 2 days on a reply and all i get back is the error has not happened on our side get in contact with your bank, what has my bank got to do with this when the app wouldnt let me secure my order before i could put my card details in ridiculous very annoyed with modanisa why are you given out coupons when there don't work poor customer service”

Helpful Report

Posted 3 years ago

“I ordered from this company on May 11,2021. There was three boxes sent to my house and three charges were made to two separate accounts. I kept one box and returned the other two directly to the FedEx driver. Since May 11 to now November 4,2021 I have contacted Modanisa SEVEN times for a proper refund. They refunded the INCORRECT ORDER and charged me for TWO ORDERS. I advised them to reverse the refund and charge it correctly to my account and provide the proper refund for the boxes that were returned and to charge me for what I had. Out of THREE boxes I only kept ONE. I am still being charged for TWO. I provided PROOF of a return label. Their associates had the audacity to ask me if I had the boxes in my house! I have returned them, provided you PROOF OF RETURN! I am showing you my order numbers. NEVER EVER DOING ANY BUSINESS WITH THEM. They act like they care but they truly don’t. It is not the consumers issue if there is an error with your shipping partners. That is your responsibility as a company to handle it. It should be handled without any expense to the consumer. What a waste of my time trying to buy modest clothing with an IMMODEST company”

Helpful Report

Posted 3 years ago

“Zurückgeschickt, Rücksendung wurde bestätigt, jedoch muss ich bezahlen/ ABZOCKE! Seit 3 Monaten bestätigt mir jedes mal ein anderer Modanisa Mitarbeiter, dass meine Rücksendung erhalten wurde und abgeschlossen sei. Jedoch kriegt Klarna diese Informationen nicht und ich muss jetzt meine zurückgeschickte Ware an Modanisa inkl. Mahngebühr bezahlen. Und dafür diese Stunden an Arbeit in den letzten 3 Monaten. Nie wieder Modanisa!!!!!   21.07.2021: 81283970”

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Posted 3 years ago

“I am very glad with my first experience with modanisa. The sizes were fitting well, the delivery was acceptable in 6 days ( to UAE), and the quality is amazing. I will definitely order a second time.”

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Posted 3 years ago

“Recent I order my clothes and it was very quick less than 5 days I got it. I'm so pleased with quality of the dress that I got and also the size fits very well. I definitely recommend for anyone who needs Muslims women clothing you will be happy but make sure you know your size is very important.”

Helpful Report

Posted 3 years ago

“Do not order online as they never send agreed size mentioned on the websites. This is cheating & should be reported. Then no one will help you to refund your dress. 20 UK size will be equals to 12 UK size. Also dress looked used as the size tag was removed and it was not even packed properly. Raised complaint many times, coordinated on email too but no refund processed for my case Issue [11897493]/ Order number 79618852 .DO NOT WASTE YOUR MONEY ON MODANISA.”

Helpful Report

Posted 3 years ago

“a big scam company and I'm going to issue a complaint against them to European Consumer Center-Belgium. So basically, I ordered two dresses and one pajama, the sizes were too large, thus we returned them. They sent a refund for one dress and the pajama, but less than the true value, and didn't calculate the other dress. The issue was pending for more than two months and whenever we call them, they make promises that it's going to be solved soon and that they have prioritized my open complaint. After five calls of follow-ups, one of their customer service advisors said that the difference of the two articles they calculated is the refund fee, and the money for the other dress will be refunded after they investigate it internally, so for two months they were doing nothing and now we have to wait for their internal investigation, which for me looks like a way to keep delaying until the whole issue becomes in the past. I totally don't recommend dealing with them”

Helpful Report

Posted 3 years ago

“Very bad customer service. No any reply of email and calls. Wast of money”

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Posted 3 years ago

“Do not buy from this company, I bought few items and they have been sent me different colours. So contacted with customer service and asked me to arrange return label . They said do the account I tried I was shocked return postage cost £9.90 it’s not my mistake they sent me different colours so I asked me a free postage label but they refused thankfully I paid by pay pal and I got the refund back.rubbish service”

Helpful Report

Posted 3 years ago

“They are not sincere in selling. My items suppose to get refund, already emailed, they claimed they will process but until now still no reply. The reason they cannot posted out the item is because they said address not complete, but despite i already provide the ZIP code, still they say cannot send the items. Embarassing, cheating company. Dont ever buy from them.”

Helpful Report

Posted 3 years ago

Modanisa is rated 1.6 based on 313 reviews