Monzo Reviews

Name: Monzo
Rating: 1.63

1.6 Rating 192 Reviews

16 %

of reviewers recommend Monzo

Company Reviews

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Metrics

1.6

Based on 192 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Monzo 1 star review on 14th January 2025

Jaman Coff

Godfrey

Monzo 1 star review on 23rd December 2024

Natalie Hojati And I Don't Care If They Know.

Monzo 1 star review on 28th September 2024

Kyla Harding

Monzo 1 star review on 27th September 2024

Tina Campbell

Jane

Anonymous

Anonymous // 01/01/2019

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“Monzo I would avoid at all costs, they were meant to assist when I had issues with a company I placed an order with, they told me they would try reclaim this money back, I provided al proof I never once received this order and after 5 months they came back and said the dispute was not accepted, I then took this to offcom and straight away monzo admitted liability for this and gave me the money back. They have now put my account back into over draft for this payment adn are refusing me access to payments going into this account.”

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Posted 7 months ago

“Avoid at all costs! Not Crypto friendly in the slightest. I would give zero as a rating if that was an option. Deposited a small sum in a new monzo account and as soon as I tried to send it to a cryto exchange, the company have frozen my account whilst 'specialists' look at it and have requested various info. If I'd tried to put it onto a gambling site, they would have allowed me. No interest in their customers wellbeing, just want to stop UK customers moving to crypto assets as it impacts their bottom line. Terrible customer service on chat, waiting for hours a a time for a response. Avoid at all costs.”

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Posted 7 months ago

“Scammers won't letbyou access large sums of your own money, they clain suspicious activity then say relevant dept will be in touch but you wait for ever and no one on phone will do anything. Avoid this scam bank. You are warned”

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Posted 7 months ago

“I profited from my investments on this platform, but I was unable to withdraw my money for a number of dubious reasons. I reported this to S I M O N C H. C O M, and they withheld my initial deposit from the con artists.”

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Posted 7 months ago

“Avoid it.Not trustable.Lost 9500£ by scammer and thief.(money trasfer).after half year monzo investigation,could not get money back,even they knew everything about hes doing.for a reason this bank was under investigation 3 years ago. AVOID IT.!!!”

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Posted 7 months ago

“Do NOT believe the hype. I was trying to send money back to my own account, same name, from the same bank (HSBC) from which I funded Monzo. They STOPPED THE PAYMENT... and said they had to do security checks. I submitted the proof (bank statement in my name) and I'm STILL waiting hours to see if the payment is processed. ?!?!?! Also, the chat "customer service" function is horrible horrible. Takes hours to get a response. Then, when you finally get a response and respond in turn, you are left hanging again for hours. Really horrible. I'm withdrawing all funds from the bank.”

Helpful Report

Posted 7 months ago

“Horrendous customer service I had business account and had fraud twice not once did they help, it eventually took 3 months and they did not get my money back I had all documentation too so all accounts now closed”

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Posted 7 months ago

“My account was blocked without any prior notice or explanation i sold.my phoneto to .my friend 1200 pound and monzo block my acount and hold.my money for not reason monzo open acount to.me if u not allow to use my money why you upen acount to.me ? When trying to resolve this issue, we encountered extremely poor customer service. particular, was not only unhelpful but also rude. Despite our attempts to get answers, we don’t know how long it will take to hear back from the escalation team, any way. She seemed extremely uninterested, despite my partner being stressed. And u hold.my legal money tomorrow I'm going to speak with lawyer to get.my 1200 back and never work with this.por service I work.with many bank never have problem”

Helpful Report

Posted 7 months ago

“My partner’s account was blocked without any prior notice or explanation. When trying to resolve this issue, we encountered extremely poor customer service. Erin Cleark, in particular, was not only unhelpful but also rude. Despite our attempts to get answers, we don’t know how long it will take to hear back from the escalation team, nor could Erin help out in any way. She seemed extremely uninterested, despite my partner being stressed. They don’t have any direct number for the escalation team. This has been the worst banking experience we’ve ever had. Consequently, we will be closing both our personal and business accounts with Monzo. Their service is unacceptable and their staff are unprofessional. An official complaint will be made.”

Helpful Report

Posted 7 months ago

“I tried to withdraw money from my account for nearly three months, but they kept telling me it was "processing". There can be no faith in a corporation that retains your money and continually claiming you it will arrive shortly, only to wait three months and still nothing. Despite this, the company continued to try to encourage me to utilize more of their services and return my money to them more frequently rather than releasing my funds.Glad I asked for advice via MADACOVI. CO. . I finally got the help i needed in getting my investment back from this firms with the helps of m a d a c o v i . co.”

Helpful Report

Posted 7 months ago

“It's frightening how well they can carry off such deception. When I tried to take out the 54,000 POUNDS that I had invested in their scheme, they demanded that I pay taxes up front. Even after I obliged, they did not accept my withdrawal. I became aware of MADACOVI. CO money recoveries firms and sought their assistance. They promptly assisted me in getting my money back after I provided them with true evidence that shows how i was scammed by MONZO BANK .”

Helpful Report

Posted 7 months ago

“I hope this company is closed down.Definitely do not do business with this company. I was scammed for more than 50,000 euros. Invested and I didnt get my money back together with the so-called profit.I have no choice but to involve an expert recovery company S_I_M_O_N_C_H .C_O_M and in no time they got all my funds back for me”

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Posted 7 months ago

“Been with this bank for about 5/6 years now. I've never had a problem with them at all. All problems have been resolved easily. Unknown charges get dealt with in no time. Offer great interest rates. I literally can't fault them.”

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Posted 7 months ago

“They took money without permission. They have started using sly tactics. I have put in a claim to the ombudsman and they have informed me this is one of the worst banks for this.”

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Posted 7 months ago

“Reported fraudulent activity on my account weeks ago. Have been left to chase them ever since. It's impossible to speak to anyone and the left hand bot doesn't know what the right one is doing. Awful customer service when things go wrong.”

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Posted 7 months ago

“So I had been with monzo for roughly 5 years. Never an issue until recently. I switched accounts as noticed hidden fees and there’s no easy way of communicating with the bank. The on the day of my payday, I was paid into my monzo account but they closed the account 6 am that day. It’s now over a month later and they still have my wages. 4 times I rung and was told someone will give me an emergency call back. I was then told on my 5th attempt that it’s going through to the complaints team. I was given 14 days before I could get a final response which was today. After all the stress, grief and anxiety they’ve caused, they couldn’t review my complaint although I had sent identification like they required yesterday. I couldn’t not stress enough that this bank is not a good bank. They’re making a mockery out of people. I hope someone see this. I am vulnerable person, Ive got ADHD and I’m currently on antidepressants because monzo tipped my mental health upside down. Stay away from them.”

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Posted 8 months ago

“No replies, my account was blocked without notice, and then it was cancelled. I had a credit card with Monzo, and they never sent payment instructions on how I should pay my balance since I don't have access to the bank app anymore. However, arrears have been raised due to this, and my credit score has been affected. I opened a complaint 8 months ago, and it has not been resolved yet. I DON'T RECOMMEND THIS UNRELIABLE BANK.”

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Posted 8 months ago

“The commitment and expertise of loudouin/com amazed me. They assisted me when I lost a sizable sum of money due to fraud. The team's meticulous analysis of the case demonstrated their diligence and experience. My concern was soothed by their frequent updates and correspondence. Their innovative techniques, which took into account my unique situation, allowed me to turn a profit and receive my money back quickly. I heartily endorse loudouin/com first-rate services.”

Helpful Report

Posted 8 months ago

“Tried to transfer money from my Monzo Account to Cryto Exchange within my daily limits and was asked to justify where the funds came from, my annual income, provide wage slips, etc.... Very poor customer service”

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Posted 8 months ago

“DONT OPEN A BUSINESS ACCOUNT WITH MONZO. First invoice for a new company was paid today. We were so happy yet MONZO for no reason whatsoever aren’t coming back to us to advise WHY THEY WONT LET US USE THESE FUNDS. They are so unprofessional. Been trying to resolve this from this morning and still no further forward. They Mis inform lie and are just not business like. Don’t touch them. We are moving account to NATWEST”

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Posted 8 months ago

Monzo is rated 1.6 based on 192 reviews