Monzo Reviews

Name: Monzo
Rating: 1.63

1.6 Rating 192 Reviews

16 %

of reviewers recommend Monzo

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1.6

Based on 192 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Monzo 1 star review on 14th January 2025

Jaman Coff

Godfrey

Monzo 1 star review on 23rd December 2024

Natalie Hojati And I Don't Care If They Know.

Monzo 1 star review on 28th September 2024

Kyla Harding

Monzo 1 star review on 27th September 2024

Tina Campbell

Jane

Anonymous

Anonymous // 01/01/2019

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“Appalling customer service. Monzo froze my account and 72 hours later has still not been in touch. I tried to make a large outbound payment for a very important, time conscious payment relating to closing on a property. Monzo froze the account and asked for some ID, which I sent, along with proof of the purchase reason. Since then, nobody has been in touch. I have called 7 times to see what is going on and nobody has contacted me from the correct team. I keep being told 'the right team has the info' but it apparently doesn't mean anything. One of the call operators even told me that nobody is investigating it. I don't know what's going on and I'm going to lose my deal because of it. Absolutely diabolical. I don't know any other bank that would freeze an account and not think it was urgent to reinstate it asap. Will be moving my money away asap.”

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Posted 5 months ago

“Absolutely useless bank. I switched my current account over to them from Santander and it feels me with so much regret, not only does their app barely work, their team are incapable of the simplest task, they locked me out of my bank account for days because my phone was stolen and once I had recovered my number allowed me access to my account via the app but would not allow me to unfreeze the card, I messaged them continuously through the evening trying to get them to open it so I could buy myself some food as I had none and my dog her medicine as she had run out due to the lack of access, then in the morning one of them unlocked it like it was nothing and the easiest thing in the world to do, I raised a complaint, still heard nothing back, but now contactless does not work and as that is the only card I now have due to switching banks, I am struggling to get into work, direct debits are failing to go through despite being set up and the money available, it’s just the worst bank I’ve ever had dealings with, utterly disgusting treatment and they claim to care about vulnerable customers but it’s a pack of lies. Do not switch to them.”

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Posted 5 months ago

“My Unfortunate Experience with Monzo Bank: A Cautionary Tale When I first opened an account with Monzo, I was drawn to the promise of a seamless, user-friendly banking experience. Little did I know, this seemingly modern and efficient bank would subject me to one of the most frustrating and distressing experiences of my life. What follows is a detailed account of my ordeal, which I hope will serve as a cautionary tale for anyone considering banking with Monzo. The Sudden Closure It all began on, 11th April when I received an abrupt notification from Monzo informing me that my account had been closed. There was no prior warning, no clear explanation—just a vague statement that left me baffled and deeply concerned. To make matters worse, nearly £10,000 of my money was suddenly inaccessible, and Monzo’s responses to my inquiries were anything but satisfactory. The Agonising Wait Despite my repeated attempts to get a clear explanation and regain access to my funds, Monzo’s customer service team provided nothing but vague and evasive responses. Statements like “no one can help you” and “we don’t know” were common, leaving me feeling helpless and infuriated. This lack of transparency and accountability is a gross violation of the Payment Services Regulations 2017 and the Banking: Conduct of Business Sourcebook (BCOBS), which mandate that financial institutions must provide clear communication and treat customers fairly. Escalation and Legal Threats As my frustration grew, I decided to escalate the matter. I sent a formal letter before action, demanding the immediate release of my funds and compensation for the undue stress and hardship caused. Despite my clear and justified demands, Monzo’s response was disappointing. They claimed they were following their internal processes and could not provide a concrete timeline for the release of my funds. This continued stonewalling was not only unacceptable but also in direct violation of their legal obligations. Partial Payments and Continued Evasion Recently, I received partial payments of £39.99 and £875.36. While I appreciate the gesture, it is far from the total amount owed to me. I have repeatedly asked Monzo for a detailed account of the remaining balance and a clear timeline for the release of my funds, but my inquiries have gone unanswered. The lack of communication and transparency is astonishing, especially for a bank that prides itself on being modern and customer-centric. The Emotional and Financial Toll The financial impact of having nearly £10,000 withheld for an extended period is significant, but the emotional toll has been equally devastating. The stress and anxiety caused by Monzo’s actions have affected my personal and professional life. This situation has highlighted a severe flaw in Monzo’s operations and customer service, raising serious questions about their reliability and integrity as a financial institution. My Next Steps Given Monzo’s continued failure to resolve this issue, I am left with no choice but to take further action: 1. Filing a Complaint with the Financial Ombudsman Service: I will be detailing Monzo’s regulatory breaches and the undue hardship caused by their actions. 2. Initiating Legal Proceedings: I will seek to recover my funds and pursue compensation for the distress caused. 3. Publicising My Experience: I am sharing this story to warn others about the risks associated with banking with Monzo. A Call for Accountability Monzo’s handling of this situation has been nothing short of appalling. Their inability to provide clear communication, resolve issues promptly, and comply with regulatory standards is a stark reminder that even modern, tech-savvy banks can fail their customers. I urge anyone considering banking with Monzo to think twice and to be prepared for potential issues that may arise. In conclusion, my experience with Monzo has been a nightmare. The ordeal of having my account closed without explanation and my funds withheld for an extended period has been incredibly stressful and financially damaging. I hope my story will encourage Monzo to improve their practices and prevent others from going through a similar experience. To Monzo: It’s time to step up, take responsibility, and ensure that no other customer has to endure what I have been through.”

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Posted 5 months ago

“AWFUL! The worst customer service I have EVER experienced with a bank! Rude, slow, useless. And absolute disgrace!”

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Posted 5 months ago

“To be honest, this company is full with bad people who defraud others. When I requested a withdrawal, they rejected it and left me with nothing, despite the fact that I had invested with them and made significant gains. Days and months passed with no permission to withdraw and no correspondence. I'm happy everything worked out because m_a_d_a_c_o_v_i . c_o was the only way I could recover my investment.”

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Posted 6 months ago

“They customer service is very poor, they don't know how to handle any issues they will just close your account without any explanation.”

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Posted 6 months ago

“Poor customer service Chat , phonne. And email Not 24/7 2 days no reply Causing huge problems”

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Posted 6 months ago

“Worse experience I ever had. Customer service is -1, not even close to being a normal company!”

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Posted 6 months ago

“I was deprived of my withdrawals and my funds were freeze by Monzo bank and they blocked my account after few months then I met Goodwin Cybertrace on reviewers review and he helped me out to get back my £10,000 hard earn money. i followed the image below to reach out to Goodwin Cybertrace”

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Posted 6 months ago

“I am temporarily outside the UK. I have tried several times to Transfer money from from my main UK Bank account to Monzo without success. I have sent 18 emails with the required "selfie holding Proof of Date". Each time I have received a prompt response telling me that the "selfie holding Proof of Date" was not acceptable for untrue reasons. I have been prevented from accessing my money!”

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Posted 6 months ago

“What a horrible experience!?! Seems Monzo loves playing parent and keeping funds hostage!!”

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Posted 6 months ago

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Posted 6 months ago

“I was a victim of a scam by a company called Offco, who didn't provide the service I paid for (promotional services for my music), they cut off all contact with me, and my emails were just getting returned because the email address no longer exists, they turned off comments on there Instagram (since they have clearly scammed other people too), and didn't read any of my messages to them on Instagram direct messages as well as many attempts through there website. All of my communication and proof that they didnt provide what I paid for is very well documented and was sent to Monzo when I raised a dispute. Round one of the dispute, the response I got was that Offco (the company I CANT get hold off) refused to refund me, I mean of course they did, they have stolen my money and clearly have no intention of paying me back. How is it that Monzo are siding with scammers and not there own customers?! and just accepting the word of some scammers rather than looking at my evidence? There were also two payments I made to Offco, one of these that I disputed was refunded immediately by Monzo, but after investigating the second dispute, with all of my evidence, the fake names, returned emails etc they changed there mind and asked me to refund the original refund back to Offco, absolutely ridiculous. Anyway, I disputed this all obviously, submitted more evidence to Monzo, including screenshots of the Offco website using fake names for there staff / CEO etc and using fake pictures of real people (I used google reverse image search to find the real peoples names, and provided proof to Monzo of this, from images from reputable websites like the Wall street Journal etc), they then said they would be investigating it further, but I just recieved there final decision that they are going to let these people (who I cant get hold off, but Monzo can - that's not suspicious is it!..) keep my money and that's the end of it and they can't help me. I am absolutely dumfounded that Monzo have sided with scammers and are ignoring very clear evidence of a fraudulent crime. And can now offer one of there customers zero more help.”

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Posted 6 months ago

“Don’t trust the Monzo account they will freeze your money when they want. Service is terrible advice to stay away from this account.”

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Posted 6 months ago

“I lost my $11570 to this online broker’s Forex platform recently. I was very fortunate to meet someone who helped me get it all back. You can reach out to him through Email :(dorisashley71 (AT) gmail com) I’m sure he will help you guys too WHATSAPP: +1---(404)--721---56--08”

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Posted 6 months ago

“The most disgusting customer service I have ever received from the bank. Online chat is unprofessional, uncaring, and robotic. We opened the business account and we couldn't use it because of "technical problems" but true is there was nobody to own the problem so we asked to close the account. Now they refuse to close the account charging us monthly fee. This is beyond ridiculous and I wish I have never have come across this childish bank.”

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Posted 6 months ago

“Please stay away from these Scammers guys ,if you still want peace guys. They will wipe out your account within a blink of an eye. I trusted them but let me down not once or twice but on numerous occasions,when they promised to refund me and that never happened .When i reach out to MADACOVI. CO ,i got all my stolen money back”

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Posted 6 months ago

“Stay away if you are a business at all costs. No way to phone call a real person , the only way of support is through the super antisocial bots in the app chat . they are not responsive and non empathetic. if they want to do a review for a payment they would freeze your whole account , rather than blocking a certain merchant , NO , they would freeze everything with you and take a few days to finish their review , if thats your only bank , your business operations will be completely affected as you won't be able to do anything . It's something unheard of ! Worst customer service I ever experienced in 32 years of life.”

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Posted 7 months ago

“June 3, 2024 I received an email from Manzo letting me know that they have closed. My account didn’t really give me an idea why they closed my account out of the blue. I really enjoyed banking with them for the last year I think and there was $346 in this account and as I say, this is June 3, and it is now June tent, and I used what their option is tap to add money to your account which took it from my banking account my other account, and then when they wrote, they said they refunded all of this back to the card that was on my account which should’ve sent the money directly back or within 24 hours but they’re telling me that it’s gonna be the 17th before I get my money back or something funny about that To watch out and don’t have to go through what I’ve been through because I get paid week to week and these people held my check up so I haven’t had any money and I don’t understand why you’re telling me if I don’t have it by 17 June to give them a call back that was kind of rude David Nord my emails except for two emails they sent me back.”

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Posted 7 months ago

“I Was duped by this MONZO BANK few months ago, which said it possessed my hard-earned money. I placed $62,000 into my account, but they wouldn't let me take any of it out. I was forced to seek the help of a Attorney agent when I was unable to get my money back. I became aware of JOHN GOODWIN. I read reviews of GOODWIN and his aid in assisting people recover their money from crooks while looking for a solution.With his help, I was able to recover my money from these MONZO scammers. Sincerely, I'm glad I choose to use this whatsapp number to contact ATTORNEY GOODWIN: +4 4 7 8 9 3 9 4 1 6 1 9. Using professionals such as Mr. GOODWIN is the is the only way to recover your money from scammers. CHECK ATTORNEY GOODWIN REVIEWS ON THE IMAGE ATTACHED”

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Posted 7 months ago

Monzo is rated 1.6 based on 192 reviews