Moonpig.com Reviews

Name: Moonpig.com
Address: 10 Back Hill, London
Rating: 1.48

1.5 Rating 1,206 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

Questions

Metrics

1.5

Based on 1,206 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

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Moonpig.com 1 star review on 19th June 2024

Moonpig.com 5 star review on 2nd April 2024

Alison

197

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“OMG my daughter who lives abroad, sent me your flowers, I got 3 wall flowers, a bunch of green hedge and 3 lilies which every bud but one was snapped, it looks and is appalling. What waste of time and money”

Helpful Report

Posted 5 years ago

“Absolute joke. My card has not been delivered. I have sent them 2 emails with no reply. Tried to ring them 3 times and kept on the phone for min 20 mins each time. Very poor service. How hard can it be to print something the customer creates and send it ???????”

Helpful Report

Posted 5 years ago

“The online form didn't like the fact that l had correctly placed a space between the area code and my landline phone number. I re-entered the number without the space and confirmed the payment of £30. My confirmation email showed that the flowers ordered for a Saturday delivery for a 70th birthday gift wouldn't arrive until the next business day (Monday) as the firm had cleared my preference when the firm rejected the space entered into the phone number field, re-setting it to the next business day. As the price for the next business day was the same as for a Saturday delivery, l did not notice this error until l had made the payment. How totally ridiculous is this - why change the delivery preference due to a space being added into the telephone number area! I have contacted Moonpig but l don't expect any help as the message received back from Moonpig informed me that they 'are currently experiencing a high volume of emails and telephone calls but the hope to get back in touch soon.' I think that speaks for itself. I am not impressed.”

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Posted 5 years ago

“Avoid avoid avoid ...60th birthday surprise ruined when no card nor present arrived.”

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Posted 5 years ago

“Big disappointment... Ordered birthday card,unfortunately card arrived after month since my order..”

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Posted 5 years ago

“Ordered s card and balloon for my Brice, paid for Saturday delivery. Nothing arrived.”

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Posted 5 years ago

“IF I COULD LEAVE NO STARS I WOULD, ORDERED A CARD IT CAME 2 WEEKS LATER.”

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Posted 5 years ago

“Disappointed with service. Paid nearly £10 for a guaranteed Saturday delivery. A week later still nothing. Thanks moonpig! Won’t be using your services again!”

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Posted 5 years ago

“Card ordered for nephews birthday still not arrived. Both my sons ordered fathers day cards 10 days before fathers day, still waiting.will not be using Moonpig again.”

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Posted 5 years ago

“Excellent site with first class customer service!”

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Posted 5 years ago

“Brilliant ... very helpful and polite. Every order I've made delivered on time and intact. Thanks!”

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Posted 5 years ago

“My personal experience of moonpig cards is excellent! I have ordered many and the print quality and card quality is superb, I will continue to use, thank you Moonpig you have never let me down.”

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Posted 5 years ago

“my card went to the wrong address and they were happy to resend it again and change a spelling mistake for me. thanks to Logan !!!!!!! very happy and will always use this website Maedeh”

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Posted 5 years ago

“I loved Moonpig until they offered a 20% discount and there site did not accept the discount. I placed my 35:00 order thinking I would contact customer service. There phone does not work and after 5 emails no response. 🤨”

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Posted 5 years ago

“My son ordered me a Greta Goose for Mother's Day. It arrived without any packaging in the box. The plant had fallen out of its container. It had broken flower heads. Soil was scattered in the box and over the goose. There was no message to say who it was from. After complaining about this I was sent a complimentary bunch of flowers. To my surprise and great disappointment the flowers were in a poor state. Petals were falling off, flower heads broken and meldew on the stems. You can make your own decision on reading this review as to whether I would recommend Moonpig!”

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Posted 5 years ago

“Flowers for valentines day arrived half dead! Box was smashed and arrived just after 5pm!! Contacted Moonpig, no reply! Disgraceful”

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Posted 5 years ago

“I have got very good experience with Moonpig.com There is very wild range of options and delivery is always on time.”

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Posted 5 years ago

“Excellent service”

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Posted 5 years ago

“Fabulous cards. Would recommend to all.”

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Posted 5 years ago

“Always great and very fast service! Recommended.”

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Posted 5 years ago

Moonpig.com is rated 1.5 based on 1,206 reviews