Moonpig.com Reviews

Name: Moonpig.com
Address: 10 Back Hill, London
Rating: 1.49

1.5 Rating 1,223 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

Questions

Metrics

1.5

Based on 1,223 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

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Moonpig.com 1 star review on 23rd December 2024

198

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a birthday card to be delivered on my dads birthday. Did not arrive and still waiting to hear from customer services via the on line email. No answer to email or calls. Will not be using again”

Helpful Report

Posted 5 years ago

“I must be one of the lucky ones,I have purchased 5 photo cards over time now and everyone have been delivered in time. I was abit worried about my last one because it wasnt ordered until 30/07/2019 and had to reach Australia by today 9th August but it was recieved afew days ago. Thank you Moonpig.”

Helpful Report

Posted 5 years ago

“I would never use this company again! I had a problem with the order realised straight away, tried phoning to find out I couldn’t speak to anyone at this particular time. Tried to cancel the order I couldn’t, emailed 5 times with no response. Horrendous customer services if any!!!! Scam of a company get your money and that’s all they want! NEVER AGAIN.”

Helpful Report

Posted 5 years ago

“This companys customer services are a disgrace! I wanted to add to an order i made 2 days ago and have not been able to speak to anybody at this company, ive emailed 3 times to no reply and rang customer services 3 times at different times, i was on hold for abour 10 mins the 1st time, the 2nd time i thought it can't be as busy again so i tried at a different time this time was longer again before i put the phone down, the 3rd time i tried again even earlier only to be on hold for nearly 20 mins before putting the phone down, impossible to speak to a human being at this company! Will not use ever again!”

Helpful Report

Posted 5 years ago

“Avoid at all cost. I paid for courier service and for the extra money I got a bashed, dry bunch of flowers which look dead and a card that was open and delivered 4 days early than requested no reply to emails I will not be using these again”

Helpful Report

Posted 5 years ago

“Garbage firm, late delivery, no customer support. Item arrived 4 days after it should have then turned out to be not was was ordered. Emails sent to help line no answer. Email sent to managing director, so far no answer or any offer of compensation for a ruined birthday or cheaper substitute supplied. Keep clear find another firm. Just to let you all know Photo box is the parent company of moon pig, looking at these horrendous reviews I feel the CEO of photo box should be informed of the 20% scathing reviews.”

Helpful Report

Posted 5 years ago

“Absolutely love Moonpig! I have personalised the card for my husband for our 10th year anniversary with lots of our pictures from 2009 til now.. so cute! Very personal, you can add many pictures and the text you want on the card, way better than the cards bought in any shops!”

Helpful Report

Posted 5 years ago

“Sent a card and a gift through the company. Never received an email saying the items had been dispatched as usual. The recipients have not received the newborn card and baby gift. I have written to the company twice asking to respond and refund the money or send the items immediately. I have received no response and this is 15 days after I paid and ordered the items. I have spoken with the ombudsman regarding how to take matters further if they continue to ignore the complaints. Advice: use funky pigeon, this isn't the first time moonpig have done this to me but I gave them the benefit of the doubt - not again!”

Helpful Report

Posted 5 years ago

“Do not order cards for international delivery. Ordered two cards this year to be delivered to Bogota Colombia and neither were delivered”

Helpful Report

Posted 5 years ago

“Ordered and paid for card for next day delivery, didn’t arrive. Can’t be relied on even when paying for a specified service. Very let down”

Helpful Report

Posted 5 years ago

“I have written to customer service confirming not received Birthday cards which was required for the weekend that has passed, not received no refund yet...not received the cards created coming to 8 days now. Definitely will not use again or recommend!!”

Helpful Report

Posted 5 years ago

“I've shopped with Moonpig for years and I have never been let down. It always puts a smile on people's face when I give it to them and reminds me why I didn't just go to the card shop.”

Helpful Report

Posted 5 years ago

“Just received a simply ugliest bunch of flowers ever! Half dried, greens are all squashed, half leaves broken and lifeless. There are three roses inside- all different sizes! Same about herberras, only that bouquet landed on two inside of box- so it looks bent! One who composed it didn’t care about final product at all! Just thrown whatever was in stock by list! Result is truly ugly! Never would buy such a disaster in a shop- wouldn’t even look at it, even on clearance! If you want to send something decent to someone- never moonpig! Previously received card with black lines! Hope my friends will learn finally!”

Helpful Report

Posted 5 years ago

“OMG my daughter who lives abroad, sent me your flowers, I got 3 wall flowers, a bunch of green hedge and 3 lilies which every bud but one was snapped, it looks and is appalling. What waste of time and money”

Helpful Report

Posted 5 years ago

“Absolute joke. My card has not been delivered. I have sent them 2 emails with no reply. Tried to ring them 3 times and kept on the phone for min 20 mins each time. Very poor service. How hard can it be to print something the customer creates and send it ???????”

Helpful Report

Posted 5 years ago

“The online form didn't like the fact that l had correctly placed a space between the area code and my landline phone number. I re-entered the number without the space and confirmed the payment of £30. My confirmation email showed that the flowers ordered for a Saturday delivery for a 70th birthday gift wouldn't arrive until the next business day (Monday) as the firm had cleared my preference when the firm rejected the space entered into the phone number field, re-setting it to the next business day. As the price for the next business day was the same as for a Saturday delivery, l did not notice this error until l had made the payment. How totally ridiculous is this - why change the delivery preference due to a space being added into the telephone number area! I have contacted Moonpig but l don't expect any help as the message received back from Moonpig informed me that they 'are currently experiencing a high volume of emails and telephone calls but the hope to get back in touch soon.' I think that speaks for itself. I am not impressed.”

Helpful Report

Posted 5 years ago

“Avoid avoid avoid ...60th birthday surprise ruined when no card nor present arrived.”

Helpful Report

Posted 5 years ago

“Big disappointment... Ordered birthday card,unfortunately card arrived after month since my order..”

Helpful Report

Posted 5 years ago

“Ordered s card and balloon for my Brice, paid for Saturday delivery. Nothing arrived.”

Helpful Report

Posted 5 years ago

“IF I COULD LEAVE NO STARS I WOULD, ORDERED A CARD IT CAME 2 WEEKS LATER.”

Helpful Report

Posted 5 years ago

Moonpig.com is rated 1.5 based on 1,223 reviews