Moonpig.com Reviews

Name: Moonpig.com
Address: 10 Back Hill, London
Rating: 1.48

1.5 Rating 1,206 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

Questions

Metrics

1.5

Based on 1,206 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

Write Your review

Tell us how Moonpig.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Moonpig.com 1 star review on 19th June 2024

Moonpig.com 5 star review on 2nd April 2024

Alison

197

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently paid for 2 cards to be sent to Hong Kong. One arrived several days after my son’s birthday and the other (for my grandson’s 1st birthday several days ago) has still not been delivered 17 days after posting. Moonpig should advise potential customers that they should allow several weeks for delivery to Hong Kong. I have used Moonpig twice and each time the service has been dreadful. I don’t recommend Moonpig’s overseas service and certainly won’t be using the company again.”

Helpful Report

Posted 4 years ago

“I feel the service was mid-sold and when a complaint was raised the response was less than satisfactory. 7 days to delivery a birthday card is not what you would expect from their sales info but apparently it is in the T&C’s - if I had seen this I would not have ordered. £24 later, birthday has been and gone, no refund and no apology. Day 6 and still no card.....”

Helpful Report

Posted 4 years ago

“The Sweetness bouquet. Flowers arrived in very poor condition and most of them dead after 2 days. I WOULD DEFINITELY NOT RECOMMEND.”

Helpful Report

Posted 4 years ago

“Shocking service, my daughter was sent a card and bottle of champagne for her birthday 26th May for her birthday on the 30th. After her poor godmother spent hours online trying to trace it and promises of it being resent, it finally arrived yesterday, June 26th, it took exactly 1 month. For once, it wasn;t the courier, it had just never been sent.”

Helpful Report

Posted 4 years ago

“Send discussing language on symphony card”

Moonpig.com 1 star review on 26th June 2020

Helpful Report

Posted 4 years ago

“Absolutely terrible. Ordered a fathers day card a week before fathers day. It stated that delivery would be with royal mail and would take 3-5 days. The card didn't arrive. When I contacted moonpig I was informed i had ordered an E card. I told them that at no point it was mentioned it was an E card. It was sold as a greeting card with would be delivered by royal mail. I have never heard of royal mail delivering an E card. When I mentioned this the conversation ended and another message came up saying hello how can we help 😡 what an absolute rubbish company. I will never use again and dont recommend anyone else to either. Fucnky pigeon all the way.”

Helpful Report

Posted 4 years ago

“I ordered a father's day card Friday, still not arrived and it's Monday evening??? I should have gone to Funky Pigeon.”

Helpful Report

Posted 4 years ago

“Flowers very disappointing even at reduced price. Will not be usinh again”

Helpful Report

Posted 4 years ago

“I ordered an orchid for a friend who was moving house. After 7 days,my friend who was very embarrassed explained that the orchid blooms died I contacted you twice and was told after 5 days ,you wouldn’t replace the plant. I have never ever had an orchid where the blooms died in such a short time. I am disgusted with your customer services and will never order anything from you again.”

Moonpig.com 1 star review on 21st June 2020

Helpful Report

Posted 4 years ago

“Twice now this company has let me down, they first sent a card with the wrong personalised message (which was quite offensive and caused some issues for me) and have now completely failed to deliver a card and gift set valued over £30 with several attempts to contact them to resolve this being completely unsuccessful. I have learnt my lesson and will not be using their services again.”

Helpful Report

Posted 4 years ago

“Flowers arrived almost dead leaves yellow stalks slimy. Complained to company received no reply.”

Helpful Report

Posted 4 years ago

“4 days late, first time in 44 years without a Anniversary card ???”

Helpful Report

Posted 4 years ago

“WORST Customer service EVER!! Order only part delivered, gave them the benefit of the doubt and continued to use them. sent fathers day card and bottle of port, box just thrown over locked gate, smashed ruined. tried to complain, no telephone number, 167th in the queue online chat which I stayed on for 30mins got down to 101st and then it chucked me out and I went back to 166th ! So resorted to contacting them via email 3 days ago, still no reply........I will never use them again.”

Helpful Report

Posted 4 years ago

“The card and present took 10 days from order to delivery despite being promised in 3. The gifts was smaller than advertised and disappointing. Tracking information was only available on day 10 and moon pig did not and still has not replied to my enquiries”

Helpful Report

Posted 4 years ago

“Don’t bother sending a gift at the moment. Delivery company broke the gift so it wasn’t delivered, nor was my card. Contacted Moonpig four business days ago and still no reply. They’ve closed their phone lines so have to email only and getting no response. Missed my friend’s birthday, which was days ago now.”

Helpful Report

Posted 4 years ago

“Always fantastic quality cards, always arrive on time. Can't fault this company at all. Fantastic value for money.”

Helpful Report

Posted 4 years ago

“My husband ordered a bouquet for my birthday due to social distancing. To say disappointment is an understatement. The flower heads that weren’t squashed were at the bottom of the cellophane and more that half of the bouquet was foliage. So not worth the money don’t bother better buying flowers at petrol station to be honest”

Helpful Report

Posted 4 years ago

“Flowers arrived for my sick mother from her cousin. Didn’t last three days. Same happened on my birthday, complained that time and has some replacements a week later but the occasion had long gone. Can’t complain this time for fear of offending relative.”

Moonpig.com 1 star review on 13th June 2020

Helpful Report

Posted 4 years ago

“Poor customer service. Calls not being accepted. Held on a live chat queued twice having joined at 187 and 167 respectively. Got down to 33rd and 40th having been on hold approx 45 mins on both occasions to be cut off. Ordered cards 08.06.2020, still not received and needed for Nephews 18th tomorrow, so angry !!!”

Helpful Report

Posted 4 years ago

“Paid over £3 for first class post it still not arrived 60 hours later , disgusting rip of , will never use them again.”

Helpful Report

Posted 4 years ago

Moonpig.com is rated 1.5 based on 1,206 reviews