Moonpig.com Reviews

Name: Moonpig.com
Address: 10 Back Hill, London
Rating: 1.48

1.5 Rating 1,206 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

Questions

Metrics

1.5

Based on 1,206 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

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Moonpig.com 1 star review on 19th June 2024

Moonpig.com 5 star review on 2nd April 2024

Alison

197

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No customer service, only email and questions were not answered.I spent £23 on a balloon for my Grandson's birthday party. They took over a week to deliver this and the party had been and gone!! When I asked to have a next day delivery they said "No, it is Father's Day weekend and we are too busy." Next time I will buy a balloon from the local shop at a quarter of the price and be served by polite , helpful staff to boot. RUDE UNHELPFUL STAFF AND EXPENSIVE POOR QUALITY PRODUCTS - AVOID. They probably were on the moon for all poor response I received.”

Helpful Report

Posted 3 years ago

“The order came broken & had the wrong name on it. went on the live chat and was told I could have replacement the next day. Replacement arrived in tact but still with wrong name. Again went on live chat, was told I would receive refund but still waiting. They really couldn't care less about the customer. I will Never be a returning customer, poor quality, poor service, poor in attitude. If I could of given a minus score I would have.”

Helpful Report

Posted 3 years ago

“On their website you have the option to… On their website you have the option to design your own card, on this design page there is a statement " You can customise this card to say anything you want" What you need to realise is that this statement will appear on the face of your card, what you believe you have written on the front face of the card actually appears on the 2nd page ie the inside of the front of the card. How anyone that works at Moonpig can fail to realise that no one in this world wants to send a card to anyone, with the greeting " You can customise this card to say anything you want" written on the front page, is beyond me. I think it must be an inhouse joke where the obvious misleading error on their website is left uncorrected just for their own amusement. At £6 a throw I would advise you to leave this joke shop alone and go somewhere else.”

Helpful Report

Posted 3 years ago

“Ordered a special card with first class post. Never received it and as for contacting them,well good luck with that”

Helpful Report

Posted 3 years ago

“Ordered a card. Payed extra for next day delivery. It's now a day overdue and still no signs of it. Missed the birthday and I'm not happy. Much better to buy one from the shop.”

Helpful Report

Posted 3 years ago

“I ordered a fathers day card over 2 weeks in advance. Sadly my step dad passed away yesterday and I asked for the card not to be sent. I didn't want any refund, I wasn't looking for my money back, I just didnt want to cause my mum distress in a couple of weeks time by having a card delivered for him more than a fortnight after he'd passed away. Moonpig said there's nothing that can be done ..... once you've paid, no amendments are accepted. So even though the card won't be dispatched for at least another week, they cannot simply fish it out and not post it. How insensitive. The customer service guy, Pedro, then said he realised this was frustrating but hoped I had a great day anyway..... Not the response I expected after telling him we'd just suffered a bereavement!! Shocking....Definitely won't be using any of their services again!”

Helpful Report

Posted 3 years ago

“My husband bought these for my birthday, some of the leaves were brown and rotten, one freesia was fully open, others were so tightly budded I doubt they'll ever come out, carnations looked dyed the colour was very artificial and there were four of them, what florist puts an even number of flowers in a box?”

Helpful Report

Posted 3 years ago

“I have already written a review just over a week ago which was not reported on this site. Just to repeat my review....lavender in a blue container sent to me....broken flower heads....nothing like the picture. Hope it revives as it is in such poor shape.”

Helpful Report

Posted 3 years ago

“Totally useless. Card and champagne still not delivered 2 days late, and I ordered a day earlier than actually necessary! DON’T DEAL WITH THEM. They let you down and could NOT care less. Disgraceful company.”

Helpful Report

Posted 3 years ago

“I paid for Next Day delivery. Moonpig did not dispatch my order on time but refused to refund me. They sent the card late and wanted to provide a credit instead. Only received the promise of a full refund when I opened a case with www.resolver.co.uk & Tweeted. Avoid this conpany at all costs.”

Moonpig.com 1 star review on 26th May 2021

Helpful Report

Posted 3 years ago

“Don't buy flowers from Moonpig, our flowers arrived wilting, we complained they sent another bunch, which arrived mostly dead and rotting. See photo which was taken within 5 mins of receiving, box they came in was undamaged.”

Helpful Report

Posted 3 years ago

“DO NOT BUY FLOWERS FROM MOONPIG. Will never order from this company again. Do not waste your money on this companies flowers, please go to a better company. Brought flowers for family member and the box arrived damaged, as well as the flowers being dead.”

Helpful Report

Posted 3 years ago

“Beautifully long lasting red roses”

Helpful Report

Posted 3 years ago

“Family member has received 2 malicious cards sent by some jealous little girl through the moonpig website, it’s absolutely disgusting that this happened once let alone twice!! Why the hell are moonpig printing and sending cards with hurtful nasty messages inside??!!!”

Helpful Report

Posted 3 years ago

“We received a bunch of flowers. As soon as they arrived we opened the box at least a quarter of the flowers were damaged and had to be thrown away. The rest looked old and drab lasted a few days and had to be thrown away”

Moonpig.com 1 star review on 18th May 2021

Helpful Report

Posted 3 years ago

“The card I ordered did not reach the intended recipient - instead a card was left by Royal Mail at the address the original card I ordered which was torn down the middle - was a completely different card and the personal greeting inside was for someone completely different and unknown to me - I went on to the Moonpig Chat complaints and all they offered was to resend by original card order but to arrive 3 days later so too late - they offered a refund or redelivery - I was offered no explanation - I expected a full refund and my order to be sent asap - this is outrageous - I was supposed to just shrug my shoulders and wait for the redelivery 3 days after the event - I personalised my card too and used a family photo so dont want some complete stranger to be in possession of my card. Also when I asked was I going to get a refund they said no because they were redelivering my order - in the enail I received it was as if I was simply doing an order and they simply doubled the original order amount that I paid and added goodwill no payment at side of their new total - it beggars belief - what kind of company does this - I asked for their Chief Executive’s email address - they said they dont have one - so do not buy from a company who treat wronged customers this way / every time I see their tv ads I see red - so every company should have a Customer Service and these 2 words do not apply to Moonpig - never again - dont buy from them - they dont have any clue how to manage errors!!!! This is the ripped card my nephew received from complete strangers - I wont include my card as personal.”

Moonpig.com 1 star review on 17th May 2021

Helpful Report

Posted 3 years ago

“I was sent a card today on my birthday which was not for me and from complete strangers. I phoned your helpline and a new card is being sent both to me and the other recipient. I was just talking to my brother who shares my birthday and exactly the same thing has happened to him. He has a card for a stranger. What appalling service from Moonpig.”

Helpful Report

Posted 3 years ago

“Rubbish site. Selected an e-card and it kept asking for my postal address; Eh?. FAQs were useless and Chat was designed not to! Very keen to get you to by add ons but not to do what you want which is to send a card! Grrrrr!”

Helpful Report

Posted 3 years ago

“My son sent me a lily plant for my 65th birthday- box was intact and undamaged but 2 out of 5 stems were broken, the top of one broken stem had been stuck back into the soil and fell over when plant was moved, other stem top was missing so it was sent out like this, soil dry as dust- dying very quickly. Moonpig did replace plant after I complained but not such a nice flower and it had ruined it really. Save your money and go elsewhere!”

Helpful Report

Posted 3 years ago

“Don’t bother I sent my 82yr old dad a gift and card for his birthday. Royal Mail said the postage hadn’t been paid. Contacted moonpig and they weren’t interested. Wouldn’t give me a refund unless Royal Mail returned the items. I had paid for delivery today. Happy birthday dad.”

Helpful Report

Posted 3 years ago

Moonpig.com is rated 1.5 based on 1,206 reviews